AMSWMC25: 2024 ACADEMY OF MARKETING SCIENCE WORLD MARKETING CONGRESS
PROGRAM

Days: Tuesday, June 25th Wednesday, June 26th Thursday, June 27th Friday, June 28th

Tuesday, June 25th

View this program: with abstractssession overviewtalk overview

Wednesday, June 26th

View this program: with abstractssession overviewtalk overview

08:30-10:00 Session 1.1: Sustainability and Climate Issues
Chair:
Béatrice Bellini (University Paris Nanterre, France)
Location: Albion
08:30
Matthew Lunde (University of Minnesota Duluth, United States)
Jon Chenchar (Wyoming Department of Environmental Quality, United States)
How Internal and External Initiatives Drive Sustainable Behavior Even with No Mandated Policy: A Case Study of Greensburg, KS (abstract)
PRESENTER: Matthew Lunde
09:00
Isabella Maggioni (ESCP Business School, Italy)
Daniela Corsaro (University IULM, Italy)
Martina Frizzo (University IULM, Italy)
Youth Empowerment for Effective Climate Negotiations: The Role of Conflict Management: Structured Abstract (abstract)
09:30
Anthony Chung Chai Man (ESCE International Business School Paris, France)
Béatrice Bellini (University Paris Nanterre, France)
The Impact Of The Eco-score On The Willingness To Pay A Price Premium To Promote More Sustainable Garments: An Abstract (abstract)
08:30-10:00 Session 1.2: Retailer Data and Consumer Trust
Chair:
Rohail Ashraf (Manchester Metropolitan University, UK)
Location: Bambous
08:30
Dinara Davlembayeva (University of Cardiff, UK)
Eleonora Pantano (University of Bristol, UK)
Davit Marikyan (University of Bristol, UK)
Francesca Serravalle (University of Turin, Italy)
Daniele Scarpi (University of Bologna, Italy)
Retail Surveillance: From Consumers’ Interaction to Data Extraction when In-store and Online (abstract)
PRESENTER: Eleonora Pantano
08:52
Jean-François Lemoine (Panthéon-Sorbonne University, France)
Thomas Sender (Panthéon-Sorbonne University, France)
The Influence of the Depth of the Menu on E-commerce Websites on the Reactions of Web Users (abstract)
PRESENTER: Thomas Sender
09:14
Abdul Ashraf (Brock University, Canada)
Narongsak Thongpapanl (Brock University, Canada)
Influence of Consumers’ Trustworthiness Beliefs and Regulatory Focus on Digital Commerce Usage Behavior: A Multiple Country Perspective (abstract)
PRESENTER: Abdul Ashraf
09:37
Rohail Ashraf (Manchester Metropolitan University, UK)
Hawazen Alamoudi (King Abdulaziz University, Rabigh, Saudi Arabia)
Majid Alharthi (King Abdulaziz University, Rabigh, Saudi Arabia)
Muhammad Asif Khan (Northumbria University, UK)
The Dark Side of Online Channels: A Relational Norm Perspective (abstract)
PRESENTER: Rohail Ashraf
08:30-10:00 Session 1.3: Retailer Strategy and Customer Purchase Cycles
Chair:
Kay Peters (University of Hamburg, Germany)
Location: Chamarel
08:30
Murali Mantrala (University of Kansas, United States)
Shankar Ganesan (University of Notre Dame, United States)
Nandini Nim (University of Texas El Paso, United States)
Macro-Events and the Retail Landscape: Unveiling the Dynamics of Business Model Adaptation and Retailer Strategy (abstract)
PRESENTER: Shankar Ganesan
08:52
Sadiah Timol (Curtin University, Mauritius)
Russel Kingshott (Curtin University, Australia)
Aneeshta Gunness (Curtin University, Australia)
Socio Technical Perspective for Omnichannel Retailers: Structured Abstract (abstract)
PRESENTER: Sadiah Timol
09:14
Helen Cocco (IESEG School of Management, France)
Nathalie Demoulin (IESEG School of Management, France)
Persistence of Customers during their Shopping Journey (abstract)
09:37
Mike Palazzolo (University of California Davis, United States)
Aswhin Aravindakshan (University of California Davis, United States)
Kay Peters (University of Hamburg, Germany)
Prasad Naik (University of California Davis, United States)
Retail Implications of COVID’s Disruption to Household Purchase Cycles (abstract)
PRESENTER: Kay Peters
08:30-10:00 Session 1.4: Brand Relationships and Going Digital
Chair:
Meriem Agrebi (University Paris Est Créteil, France)
Location: Dubreuil
08:30
Chebli Youness (University of Lorraine, France)
Cynthia Assaf (ESSCA School of Management, France)
Pierre Valette-Florence (University Grenoble Alpes, France)
Varsha Jain (MICA Ahmedabad, India)
Enhancing User Engagement on Destination Brand Facebook Pages (abstract)
PRESENTER: Cynthia Assaf
09:00
Mariem El Euch Maalej (Paris School of Business, France)
Karine Raïes (emlyon business school, France)
Marielle Salvador (Institut Paul Bocuse, France)
Jean-Louis Chandon (International University of Monaco, France)
Building Personal Brands on Instagram: The Case of Celebrity Chefs (abstract)
PRESENTER: Karine Raïes
09:30
Meriem Agrebi (University Paris Est Créteil, France)
Sinda Agrebi (University Paris Nanterre, France)
Self-Quantification via Branded Applications: A Windfall for Consumer Brand Relationships? (abstract)
PRESENTER: Meriem Agrebi
08:30-10:00 Session 1.5: Heath and Sustainability
Chairs:
Emna Cherif (University of Clermont Auvergne, France)
Nora Bezaz (University of Lorraine, France)
Location: Espérance
08:30
Niek Althuizen (Montpellier Business School, France)
Victoria-Sophie Osburg (Montpellier Business School, France)
Self-Wise in the Digital World: Ignoring Advice from Medical AI (abstract)
PRESENTER: Niek Althuizen
09:00
Sandra Holub (University of Applied Sciences Wiener Neustadt, Austria)
Florian Goller (University of Applied Sciences Wiener Neustadt, Austria)
Julia Eisner (University of Applied Sciences Wiener Neustadt, Austria)
Elisabeth Steiner (University of Applied Sciences Wiener Neustadt, Austria)
Vegan = Sustainable & Healthy? The Impact Of Vegan And Vegetarian Labels On Emerging Lay Theories: Structured Abstract (abstract)
PRESENTER: Julia Eisner
09:30
Emna Cherif (University of Clermont Auvergne, France)
Nora Bezaz (University of Lorraine, France)
The Role of Consumer Empowerment and Trust in the Disclosure of Personal Health Data: An Abstract (abstract)
PRESENTER: Emna Cherif
08:30-10:00 Session 1.6: Virtual Reality and the Metaverse
Chair:
Anouk de Regt (Utrecht University, Netherlands)
Location: Floréal
08:30
Kexin Qin (University of Edinburgh, UK)
Kirsten Cowan (University of Edinburgh, UK)
Teea Palo (University of Edinburgh, UK)
Applications of Metaverse in Tourism Marketing: A Systematic Literature Review (abstract)
PRESENTER: Kexin Qin
08:52
Virginia Vannucci (University of Bologna, Italy)
Francesca Bonetti (HEC Montreal, Canada)
Matteo Montecchi (King's College, UK)
Anne Roggeveen (Babson College, United States)
Riccardo Rialti (University degli Studi di Milano, Italy)
Immersive Branded Environment: What Are the Factors Leading to its Use? Structured Abstract (abstract)
09:14
Aishwarya Singhal (Heriot-Watt University, UAE)
Rodrigo Perez Vega (Henley Business School, UK)
Pavel Reyes Mercado (Anahuac University, Mexico)
Marcello Mariani (Henley Business School, UK)
Affordances of immersive technologies for Tourism Metaverse: Structured Abstract (abstract)
09:37
Anouk de Regt (Utrecht University, Netherlands)
Stuart Barnes (Newcastle University, UK)
Kirk Plangger (King's College London, UK)
Conceptualization and Measurement of Virtual Reality Consumer Brand Engagement: Structured Abstract (abstract)
PRESENTER: Anouk de Regt
10:30-12:00 Session 2.1: Social Media and Influencers
Chair:
Valeria Penttinen (Northern Illinois University, Finland)
Location: Albion
10:30
Estefania Ballester (University of Valencia, Spain)
Carla Ruiz (University of Valencia, Spain)
Natalia Rubio (Autonoma University of Madrid, Spain)
Cleopatra Veloutsou (University of Glasgow, UK)
I Want to Engage my Audience! The Role of Micro-Influencer Characteristics and Parasocial Relationships on Follower's Engagement Behavior: An Abstract (abstract)
10:52
Liyu Gao (University of Edinburgh, UK)
Ben Marder (University of Edinburgh, UK)
Ewelina Lacka (University of Edinburgh, UK)
Jonas Colliander (Stockholm School of Economics, Sweden)
The Impact of Including Influencer Activism in Sponsored Influencer Posts on Purchase Intention: Structured Abstract (abstract)
PRESENTER: Liyu Gao
11:14
Jiseon Han (City University of London, UK)
George Balabanis (City University of London, UK)
From Fame to Enterprise: The Entrepreneurial Evolution of Social Media Influencers: Structured Abstract (abstract)
PRESENTER: Jiseon Han
11:37
Valeria Penttinen (Northern Illinois University, Finland)
Robert Ciuchita (Hanken School of Economics, Finland)
Susanne Pedersen (Aarhus University, Denmark)
Impacts of #deinfluencing on Social Media: Structured Abstract (abstract)
10:30-12:00 Session 2.2: Voice Assistant, Social Networking and the Customer
Chair:
Jelena Filipovic (University of Belgrade, Serbia)
Location: Bambous
10:30
Magda Marchowska-Raza (University of Salford, UK)
Consumer Autonomous Value Formation through the Utilisation of SMBCs as ‘Value Vestige’: Structured Abstract (abstract)
11:00
Elisa Schweiger (King's College London, UK)
Timna Bressgott (University of Maastricht, Netherlands)
Dhruv Grewal (Babson College, United States)
Dominik Mahr (Maastricht University, Netherlands)
Martin Wetzels (EDHEC Business School, France)
Abhijit Guha (University of South Carolina, United States)
Alexa, you or I changed: Enhancing consumers’ voice purchase intentions over time (abstract)
PRESENTER: Elisa Schweiger
11:30
Jelena Filipovic (University of Belgrade, Serbia)
Towards Definition and Typology of Niche Social Networking Sites: Structured Abstract (abstract)
10:30-11:30 Session 2.3: Business Education and Leadership in Africa

A panel session on the development of business education in Africa

Chair:
Joel Le Bon (Johns Hopkins University, United States)
Location: Espérance
10:30
Joel Le Bon (Johns Hopkins University, United States)
Dwight Merunka (Aix-Marseille University, France)
Manish Bundhun (Chief People Executive, Rogers, Mauritius)
Jeremy Charoux (President, Association of Private Higher Education Institutions (APHEI), Mauritius)
Jeremy Ruiters (Dean, African Leadership College (ALC), Mauritius)
Panel Discussion: Business Education & Leadership in Africa (abstract)
PRESENTER: Joel Le Bon
10:30-12:00 Session 2.4: Learning and Data Literacy
Chair:
Sohui Lee (California State University Channel Islands, United States)
Location: Dubreuil
10:30
Aneeshta Gunness (Curtin University, Australia)
Kirsten Holmes (Curtin University, Australia)
Robyn Ouschan (Curtin University, Australia)
Sonia Dickinson-Delaporte (Curtin University, Australia)
Shabanaz Baboo (Curtin University, Mauritius)
Marcus Thompson (University of Aberdeen, UK)
Transformative Learning through Immersive Experiences in Sustainable Cities (abstract)
PRESENTER: Aneeshta Gunness
11:00
Sohui Lee (California State University Channel Islands, United States)
Ekin Pehlivan (California State University Channel Islands, United States)
Taylan Yalcin (California State University Channel Islands, United States)
Plot-a-thon - A Constructivist Approach to Building Data Literacy Across Campus: Structured Abstract (abstract)
PRESENTER: Sohui Lee
10:30-12:00 Session 2.5: Sustainability and Personality of Luxury Brands
Chair:
Felipe Pantoja (Montpellier Business School, France)
Location: Espérance
10:30
Neha Yadav (FLAME University, India)
Khyati Jagani (FLAME University, India)
Examining the Virtual Infkuencer-Brand Personality Congruence and Propensity to Purchase Luxury Brands (abstract)
PRESENTER: Neha Yadav
11:00
Damini Goyal Gupta (MICA Ahmedabad, India)
Varsha Jain (MICA Ahmedabad, India)
Jacqueline Eastman (Florida Gulf Coast University, United States)
Sustainability and Luxury Consumption: A Systematic Review and Future Research Agenda (abstract)
11:30
Felipe Pantoja (Montpellier Business School, France)
Andrea Montoya Zaragoza (Montpellier Business School, France)
Victoria-Sophie Osburg (Montpellier Business School, France)
CSR Campaigns and Luxury Brands: Which Customers are Really Interested? (abstract)
10:30-12:00 Session 2.6: New Technologies in Different Contexts
Chair:
Carmen Lopez (University of Southampton, UK)
Location: Chamarel
10:30
Ismael Delgado (University of Murcia, Spain)
Rocio Rodriguez (University of Murcia, Kristiania University College, Spain)
Göran Svensson (Kristiania University College, Norway)
A Guide to Reacquire Customers in the B2B Digitalized Context (abstract)
PRESENTER: Rocio Rodriguez
11:00
Jonna Koponen (University of Eastern Finland, Finland)
Saara Julkunen (University of Eastern Finland, Finland)
Anne Laajalahti (University of Vaasa, Finland)
Marianna Turunen (University of Eastern Finland, Finland)
Brian Spitzberg (San Diego State University, United States)
Managerial Communication Competence in Leading AI-integrated Service Teams (abstract)
PRESENTER: Jonna Koponen
11:30
Carmen Lopez (University of Southampton, UK)
Fatima Wang (King's College London, UK)
Shintaro Okazaki (King's College London, UK)
Transparency in Intelligent Autonomous Systems: A Bibliometric Perspective: Structured Abstract (abstract)
PRESENTER: Carmen Lopez
13:30-15:00 Session 3.1: Digital Marketing and Virtual Reality
Chair:
Kirsten Cowan (The University of Edinburgh, UK)
Location: Albion
13:30
Tommi Laukkanen (University of Eastern Finland, Finland)
Heli Hallikainen (University of Eastern Finland, Finland)
Kinked Value of Time in a Digital Marketplace: Structured Abstract (abstract)
PRESENTER: Tommi Laukkanen
14:00
Mohammed Aldossary (King Faisal University, Saudi Arabia)
Mansour Alyahya (King Faisal University, Saudi Arabia)
Graeme McLean (University of Strathclyde, UK)
Examining the Role of Virtual Reality in Stimulating Consumers' Interest in an Unfamiliar Destination (abstract)
14:30
Alena Kostyk (University of Glasgow, UK)
Kirsten Cowan (University of Edinburgh, UK)
Laurence Dessart (HEC Liege, Belgium)
Exploring the Plight of Victims in Virtual Reality (abstract)
PRESENTER: Alena Kostyk
13:30-15:00 Session 3.2: Special Session: Global Strategic Alliances, Collaborative Relationships, and Evolving Business Models
Chairs:
Constantinos Leonidou (Open University of Cyprus, Cyprus)
Giuseppe Musarra (University of Leeds, UK)
Location: Bambous
13:30
Constantinos Leonidou (Open University of Cyprus, Cyprus)
Giuseppe Musarra (Univeristy of Leeds, UK)
Global Strategic Alliances, Collaborative Relationships, and Evolving Business Models (abstract)
PRESENTER: Giuseppe Musarra
13:52
Giuseppe Musarra (University of Leeds, UK)
Karen Bowen (University of Leeds, UK)
Constantine Katsikeas (University of Leeds, UK)
Stavroula Spyropoulou (University of Leeds, UK)
Trust, Distrust, and Performance of Global Strategic Alliances (abstract)
PRESENTER: Giuseppe Musarra
14:15
Stella Zulu-Chisanga (Copperbelt University, Zambia)
Nathaniel Boso (Kwame Nkrumah University of Science and Technology, Ghana)
Constantinos Leonidou (Open University of Cyprus, Cyprus)
Magnus Hultman (Brock University, Canada)
Athanasia Nalmpanti (Frederick University, Cyprus)
Drivers and Outcomes of Coopetition Capability (abstract)
14:38
Constantine Katsikeas (University of Leeds, UK)
Publishing International Marketing Research in Leading Academic Journals
13:30-15:00 Session 3.3: Customer Centricity and B2B Services
Chair:
Othman Boujena (Neoma Business School, France)
Location: Chamarel
13:30
Kofi Osei-Frimpong (Mohammed VI Polytechnic University, Morocco)
Nouha Berrada (Mohammed VI Polytechnic University, Morocco)
Managing Customer-Centricity in Complex B2B Settings: Formulation and Implementation (abstract)
14:00
Nancy Wünderlich (Technische Universität Berlin, Germany)
Markus Blut (Durham University, UK)
Christian Brock (University of Rostock, Germany)
Nima Heirati (University of Surrey, UK)
Marcus Jensen (University of Rostock, Germany)
Stefanie Paluch (RWTH Aachen University, Germany)
Julia Roetzmeier-Keuper (Technische Universität Berlin, Germany)
Zsofia Toth (Durham University, UK)
Enhancing Customer Centric-Processes in B2B Firms through Technology: Development of a Conceptual Framework (abstract)
PRESENTER: Zsofia Toth
14:30
Rocio Rodriguez (University of Murcia, Kristiania University College, Spain)
Carmen Otero-Neira (University of Vigo, Spain)
Nils Hogevold (Kristiania University College, Norway)
Göran Svensson (Kristiania University College, Norway)
Carmen Padin (University of Vigo, Spain)
The Link between Job Satisfaction and Sales Performance: The Key for B2B Services Companies (abstract)
PRESENTER: Göran Svensson
13:30-15:00 Session 3.4: Communication, Positioning and Social Issues
Chair:
Sonia Capelli (University of Lyon 3, France)
Location: Dubreuil
13:30
Christian Dianoux (University of Lorraine, France)
Sandrine Heitz-Spahn (University of Lorraine, France)
Béatrice Siadou-Martin (University of Montpellier, France)
Jean-Marc Ferrandi (Oniris Nantes, France)
Géraldine Thévenot (University of Lorraine, France)
Nudging in a Retail Environment: A Consumer Perspective (abstract)
13:52
Manuel da Silva (University catholique of Louvain, Belgium)
Gordy Pleyers (University catholique of Louvain, Belgium)
Jean Vanderdonckt (University catholique of Louvain, Belgium)
Sensory Design: Visually Communicating Sensory Features of Products in Interfaces (abstract)
PRESENTER: Manuel da Silva
14:14
Fanny Fong Yee Chan (The Hang Seng University, Hong Kong)
The Congruency of Visual-spatial Properties of Chinese Brand Names and Advertising Copy on Brand Memory: Structured Abstract (abstract)
14:37
Amélie Joassard (University of Lyon 3, France)
Sonia Capelli (University of Lyon 3, France)
Enhancing Advergame Effectiveness: The Role of Congruence Between Game Rules and Brand Positioning in Legitimacy, Attitudes and Purchase Intentions: Structured Abstract (abstract)
PRESENTER: Amélie Joassard
13:30-15:00 Session 3.5: Virtual and Human Influencers
Chair:
Zixuan Cheng (King's College London, UK)
Location: Espérance
13:30
Tze-Hsien Liao (National Taipei University of Education, Taiwan)
Human-Like or Not? Exploring the Effects of Anthropomorphism, Authenticity, and Parasocial Interactions on Intention to Donate by Comparing Two Types of Virtual Influencers (abstract)
14:00
Joshua Enzig (Iscte-Instituto Universitário de Lisboa, Portugal)
João Guerreiro (Iscte-Instituto Universitário de Lisboa, Portugal)
Sandra Loureiro (Iscte-Instituto Universitário de Lisboa, Portugal)
How Uncanny Are Virtual vs. Human Influencers: A Text Mining Approach (abstract)
PRESENTER: João Guerreiro
14:30
Berkay Mudrisler (University of Sussex, UK)
Zixuan Cheng (King's College London, UK)
Anouk de Regt (Utrecht University, Netherlands)
Joel Lo Ribeiro (King's College London, UK)
Behind the Avatar: Exploring the Influence of Anonymity and Personal Disclosure on Influencer Marketing (abstract)
PRESENTER: Zixuan Cheng
13:30-15:00 Session 3.6: Emotions, Advertising, and Social Issues
Chair:
Christina Papadopoulou (University of Leeds, UK)
Location: Floréal
13:30
Oula Bayarassou (EM Normandie, France)
Haithem Guizani (University of Grenoble Alpes, France)
Hager Bachouche (Toulouse Business School, France)
Emna Cherif (University of Clermont Auvergne, France)
“Mars and Venus” in Femvertising? Gender Influence on the Perception of Women's Empowerment in Advertising (abstract)
PRESENTER: Oula Bayarassou
14:00
Dan Petrovici (University of Newcastle, UK)
Linda Golden (The University of Texas at Austin, United States)
Roger Giner-Sorolla (University of Kent, UK)
Riadh Salhi (Expedia, UK)
Do Emotions Impact Response to Anti-Smoking Appeals? (abstract)
PRESENTER: Dan Petrovici
14:30
Christina Papadopoulou (University of Leeds, UK)
Vita Kadile (University of Leeds, UK)
Gabrielle Malone (University of Leeds, UK)
Aristeidis Theotokis (University of Leeds, UK)
Menstrual Messaging Matters: Examining the Influence of Advertising Message Styles (abstract)
15:30-17:00 Session 4.1: Sales Management and Personal Selling
Chair:
Willy Bolander (Texas A&M University, United States)
Location: Albion
15:30
Michel Klein (EM Strasbourg, France)
Laurianne Schmitt (IESEG School of Management, France)
Bruno Lussier (HEC Montreal, Canada)
B2B Sales Professionals Cultivating the Positive Experience of the Key Customers (abstract)
PRESENTER: Michel Klein
15:52
Ilona Szőcs (Copenhagen Business School, Denmark)
Milena Micevski (Copenhagen Business School, Denmark)
Selma Kadic-Maglajlic (Copenhagen Business School, Denmark)
The Impact of Salespeople Stereotypes on Behavior: The Role of Customer Orientation and Customer Types (abstract)
PRESENTER: Ilona Szőcs
16:14
Moumita Das Gyomlai (Ohio University, United States)
Dominique Rouziès (HEC Paris, France)
Does Sales Training by a Retail Store Hurt or Help a Luxury Brand? (abstract)
16:37
Willy Bolander (Texas A&M University, United States)
Alec Pappas (Washington State University, United States)
You Can’t Have One without the Other (abstract)
PRESENTER: Willy Bolander
15:30-17:00 Session 4.2: Digital Brand Communications and Communities
Chair:
Jeandri Robertson (Luleå University of Technology, South Africa)
Location: Bambous
15:30
Laura Lavertu (University of Strathclyde, UK)
Ben Marder (The University of Edinburgh, UK)
Amin Nazifi (The University of Birmingham, UK)
Kirsten Cowan (The University of Edinburgh, UK)
An Examination of Digital Corporate Apologies Featuring Pet Images in Response to Service Failures: Structured Abstract (abstract)
PRESENTER: Laura Lavertu
16:00
Yusuf Oc (City University of London, UK)
Stefan Bernritter (King's College London, UK)
Kirk Plangger (King's College London, UK)
Francesca Sotgiu (Vrije Universiteit Amsterdam, Netherlands)
Touch, Swipe, And Tilt: Exploring The Impact Of Mobile In-App Advertising Content On Consumer Brand Choice Intention (abstract)
PRESENTER: Yusuf Oc
16:30
Alexander Hedlund (Luleå University of Technology, Sweden)
Jeandri Robertson (Luleå University of Technology, South Africa)
Caitlin Ferreira (University of Cape Town, South Africa)
Revving Up Loyalty: Online Brand Communities and Brand Identification in Motorsport: Structured Abstract (abstract)
15:30-17:00 Session 4.3: Anxiety, Humor, and Fear
Chair:
Anne Souchon (Loughborough University, UK)
Location: Chamarel
15:30
Tomaz Kolar (University of Ljubljana, Slovenia)
Humor as Consumer Stress-Coping and Well-being Resource: Towards an Integrative Model: Structured Abstract (abstract)
16:00
Judith Partouche-Sebban (Paris School of Business, France)
Saeedeh Rezaee Vessal (Léonard de Vinci Pôle Universitaire, France)
Alain Toledano (CNAM, France)
Exploring Fear of Recurrence during the Chronically Ill Patient Journey: Structured Abstract (abstract)
16:30
Anne Souchon (Loughborough University, UK)
Marketing Decision-Making and Anxiety: Integrative Conceptual Review and Theory Development (abstract)
15:30-17:00 Session 4.4: Technology and Consumer Behavior
Chair:
Julia Eisner (University of Applied Sciences Wiener Neustadt, Austria)
Location: Dubreuil
15:30
Pooja Shrivastava (MICA Ahmedabad, India)
Shaphali Gupta (MICA Ahmedabad, India)
Nikhil Tiwari (MICA Ahmedabad, India)
Decoding Audience Engagement in the Digital Era - A Bibliometric Analysis (abstract)
16:00
Nkosivile Madinga (University of Cape Town, South Africa)
Ntsatsi Zulu (University of Cape Town, South Africa)
Adrianne Mabotja (University of Cape Town, South Africa)
Ana Silva (University of Cape Town, South Africa)
The Effectiveness of Virtual Influencers in an Emerging Market: Understanding the Impact of Virtual Influencer Attributes on Purchase Intentions: An Abstract (abstract)
16:30
Julia Eisner (University of Applied Sciences Wiener Neustadt, Austria)
Sandra Holub (University of Applied Sciences Wiener Neustadt, Austria)
Florian Goller (University of Applied Sciences Wiener Neustadt, Austria)
Elisabeth Steiner (University of Applied Sciences Wiener Neustadt, Austria)
Revolutionizing Product Descriptions: The Impact Of AI Generated Product Descriptions On Product Quality Perception And Purchase Intention: Structured Abstract (abstract)
PRESENTER: Julia Eisner
15:30-17:00 Session 4.5: Sparks of Insight from AMS: Connecting Scholarship with Practice

A panel discussion encouraging audience participation. 

Chairs:
Jean-Luc Herrmann (University of Lorraine, France)
Barry Babin (University of Mississippi, United States)
Location: Espérance
15:30
Nic Terblanche (Stellenbosch University, South Africa)
Jean-Luc Herrmann (University of Lorraine, France)
Barry Babin (University of Mississippi, United States)
Myriam Bellaouaied (UWE Bristol, UK)
Joel Le Bon (Johns Hopkins University, United States)
Dean Douglas (University of Mississippi, United States)
Panel Discussion: Connecting the Academy to Marketing Practice (abstract)
PRESENTER: Nic Terblanche
Thursday, June 27th

View this program: with abstractssession overviewtalk overview

08:30-10:00 Session 5.1: Augmented Reality
Chair:
Jennifer Barhorst (College of Charleston, United States)
Location: Albion
08:30
Zineb Lazrek (Cadi Ayyad University, Morocco)
Chakib Hamadi (Cadi Ayyad University, Morocco)
Augmented Reality's Influence in Shaping Consumer Participation in Value Co-Creation: Exploration of Online Retail Context (abstract)
PRESENTER: Zineb Lazrek
09:00
Peilin Jiang (The University of Edinburgh, UK)
Kirsten Cowan (The University of Edinburgh, UK)
Jennifer Yule (The University of Edinburgh, UK)
Exploring How Saliency of Online Audiences Interrupts the Privacy Paradox in Augmented Reality Applications: An Abstract (abstract)
PRESENTER: Peilin Jiang
09:30
Jennifer Brannon Barhorst (College of Charleston, United States)
Hannah Marriott (Cardiff University, UK)
Graeme McLean (University of Strathclyde, UK)
AI Augmented Reality Digital Assistants: How Using an Anthropomorphized Digital Assistant Influences Service Experience Satisfaction: Structured Abstract (abstract)
08:30-10:00 Session 5.2: Labels, Colors, and Wine
Chair:
Olivia Petit (Kedge Business School, France)
Location: Bambous
08:30
Gwarlann De Kerviler (IESEG, France)
Barry Babin (University of Mississippi, United States)
Pol Solanelles (University of Mississippi, United States)
The Value of Wine Drinking: A Scale Development (abstract)
PRESENTER: Barry Babin
08:52
Antonella Garofano (University of Campania "Luigi Vanvitelli", Italy)
Francesca Rivetti (University of Basilicata, Italy)
Angelo Riviezzo (University of Sannio, Italy)
It’s not Just about Drinking! Exploring Behavioral Intentions in a Wine Festival Setting: Structured Abstract (abstract)
09:14
Evmorfia Karampournioti (Leibniz University of Hannover, Germany)
Steffen Schmidt (LINK Marketing Services, Germany)
Levke Walten (Leibniz University of Hannover, Germany)
Simon Muetze (University of Wuerzburg, Germany)
Klaus-Peter Wiedmann (Leibniz University of Hannover, Germany)
The Effect of Front-of-Pack Labels on Children’s Food Perception and Choice (abstract)
09:37
Olivia Petit (Kedge Business School, France)
Qian Janice Wang (University of Copenhagen, Denmark)
Charles Spence (University of Oxford, UK)
The Healthy = (Un)Tasty Intuition Concerning Colour in Organic Wine Labels: Structured Abstract (abstract)
PRESENTER: Olivia Petit
08:30-10:00 Session 5.3: Climate Change, Positive Behavior, and Social Responsibility
Chair:
Kirk Plangger (King's College London, UK)
Location: Chamarel
08:30
Emmanuel Silva Quaye (University of the Witwatersrand, South Africa)
Social Responsibility, Climate Change Concerns, and Circular Economy Engagement Bebahviour: Does Future Focus Matter? (abstract)
09:00
David Bourdin (FHWien der WKW University of Applied Sciences, Austria)
Lisa Greslehner (FHWien der WKW University of Applied Sciences, Austria)
Ilona Pezenka (FHWien der WKW University of Applied Sciences, Austria)
Explicit and Implicit Sustainability Cues in Online Clothing Stores: Shopper Perceptions and Visual Attention (abstract)
PRESENTER: David Bourdin
09:30
Linda Hollebeek (Sunway University, Malaysia)
Raffaele Filieri (Audencia Business School, France)
Kirk Plangger (King's College London, UK)
Cleopatra Veloutsou (University of Glasgow, UK)
Leveraging Consumer Brand Engagement to Boost Climate Positive Behavior (abstract)
PRESENTER: Kirk Plangger
08:30-10:00 Session 5.4: Reselling Luxury Brands
Chair:
Ana Sousa (University of Aveiro, Portugal)
Location: Dubreuil
08:30
Camille Bardin (Aix-Marseille University, France)
Aurélie Kessous (Aix-Marseille University, France)
Pierre Valette-Florence (University Grenoble Alpes, France)
Luxury Brand as Business Partner: Conceptualization and Measurement of the Influence of Consumers’ Resale Behavior on Luxury Brands Perceptions: Structured Abstract (abstract)
PRESENTER: Camille Bardin
09:00
Giuseppe Musarra (University of Leeds, UK)
Karen Bowen (University of Leeds, UK)
Constantine Katsikeas (University of Leeds, UK)
Stavroula Spyropoulou (University of Leeds, UK)
What Drives and Conditions Second-Hand Luxury Fashion Shopping (abstract)
PRESENTER: Giuseppe Musarra
09:30
Ana Sousa (University of Aveiro, Portugal)
Belém Barbosa (University of Porto, Portugal)
Luís André Fernandes (University of Porto, Portugal)
Coolness Factor: The Impact of Luxury Brands on NFT Acquisition Intentions in the Digital and Metaverse Era: Structured Abstract (abstract)
PRESENTER: Ana Sousa
08:30-10:00 Session 5.5: Consumer Behavior with Luxury Brands
Chair:
Anastasia Stathopoulou (International University of Monaco, Monaco)
Location: Espérance
08:30
Isabella Maggioni (ESCP Business School, Italy)
Alice Noris (SUPSI, Switzerland)
Whispers of Luxury: Analysing the role of Self-Congruity in Inconspicuous Consumption: Structured Abstract (abstract)
09:00
Moumita Das Gyomlai (Ohio University, United States)
Jessica Babin Weeks (Ohio University, United States)
To Have and to Hold, Forever and Ever - The Post-Purchase Journey of Luxury Packaging (abstract)
09:30
Anastasia Stathopoulou (International University of Monaco, Monaco)
George Christodoulides (American University of Sharjah, UAE)
Gabriele Murtas (University of Bergamo, Italy)
Luxury Addiction: Scale Development and Validation (abstract)
08:30-10:00 Session 5.6: Business in Africa
Chair:
Nathaniel Boso (Kwame Nkrumah University of science & Technology, Ghana)
Location: Floréal
08:30
Rotimi Olaniyan (Nottingham Trent University, UK)
Michael Ehret (University of Graz, Austria)
The Impact of Digital Technologies on Marketing and Consumer Behaviour in Africa: Mobile Payment Technology Platforms and the Formation of Dynamic Marketing Capabilities in Retail SMEs in Nigeria: Structured Abstract (abstract)
PRESENTER: Rotimi Olaniyan
09:00
Dominic Essuman (The University of Sheffield, UK)
Nathaniel Boso (Kwame Nkrumah University of Science and Technology, Ghana)
Priscilla Addo Asamany (Kwame Nkrumah University of Science and Technology, Ghana)
Henry Ataburo (Kwame Nkrumah University of Science and Technology, Ghana)
Felicity Asiedu-Appiah (Kwame Nkrumah University of Science and Technology, Ghana)
Entrepreneurial/Small Business Marketing: Firm Resilience, Resource Loss and Entrepreneurial Well-Being: Insights from a Low Resource Context in sub-Saharan Africa (abstract)
PRESENTER: Nathaniel Boso
09:30
Mona Moufahim (The University of Stirling, UK)
Connecting, Worshiping, and Consuming. A Study of Muslim and Jewish Pilgrimage in Morocco (abstract)
10:30-12:00 Session 6.1: Innovation, NPD, and Creative Deviance
Chair:
Sandeep Salunke (Queensland University of Technology, Australia)
Location: Albion
10:30
Gerard Athaide (Loyola University Maryland, United States)
Sandeep Salunke (Queensland University of Technology, Australia)
Amali Wijekoon (University of Moratuwa, Sri Lanka)
Towards An Integrative Theory Of Innovation Failure (abstract)
PRESENTER: Sandeep Salunke
10:52
Chris Storey (University of Sussex, UK)
Creative Deviance Contagion and its Effects on Bootlegging Activity and Competitive Advantage: Structured Abstract (abstract)
11:14
Tereza Dean (Ball State University, United States)
Haisu Zhang (New Jersey Institute of Technology, United States)
Yazhen Xiao (Portland State University, United States)
Customer Involvement in Co-Development: Problem-Solving and Decision-Making in New Product Development (abstract)
PRESENTER: Haisu Zhang
11:37
Amali Wijekoon (University of Moratuwa, Sri Lanka)
Sandeep Salunke (Queensland University of Technology, Australia)
Gerard Athaide (Loyola University Maryland, United States)
Exploring the Nature and Types of Customer-based Knowledge Integration Capabilities (KICs) in Service Innovation (abstract)
PRESENTER: Sandeep Salunke
10:30-12:00 Session 6.2: Service Marketing and Value Co-creation
Chair:
Cláudia Simões (University of Minho, Portugal)
Location: Bambous
10:30
Nick Yip (Brunel University London, UK)
Nur Nadia Adjrina Kamaruddin (University Utara Malaysia, Malaysia)
Reimagining the Service-Dominant Logic (SDL) through Consumer Culture Theory’s (CCT) Perspective: The Different Meanings in Consuming Islamic Life Insurance (abstract)
PRESENTER: Nick Yip
11:00
Roberta Sebastiani (University Cattolica del S.C., Italy)
Alessia Anzivino (University Cattolica del S.C., Italy)
The Power of Digital Health Service Ecosystem: Creating Transformative Value: An Extended Abstract (abstract)
11:30
Kingsley Agyapong (University of Minho, Portugal)
Cláudia Simões (University of Minho, Portugal)
Patients’ Perspectives of Co-creation in Healthcare Encounters: Structured Abstract (abstract)
PRESENTER: Cláudia Simões
10:30-12:00 Session 6.3: Essential Services and Service Failures
Chair:
William Sabadie (University of Lyon 3, France)
Location: Chamarel
10:30
Anna Mardumyan (Essca School of Management, France)
William Sabadie (University of Lyon 3, France)
The Consequences of Mediator Intervention in Service Failure-Recovery Situations: An Examination of Coalition Effects (abstract)
PRESENTER: Anna Mardumyan
11:00
Ahmed Al-Abdin (University of Liverpool, UK)
Amir Raki (University of Liverpool, UK)
Leveraging Transformative Service Research and Initiatives to Support Humanitarian Efforts in Palestine: Addressing the Weaponization of Essential Services (abstract)
PRESENTER: Ahmed Al-Abdin
11:30
Anthony Chung Chai Man (ESCE International Business School, Paris, France)
William Sabadie (University of Lyon 3, France)
How To Win Back Customers Who Left After A Service Failure (abstract)
10:30-12:00 Session 6.4: Service Digitilization and Automation
Chair:
Daniele Dalli (University of Pisa, Italy)
Location: Dubreuil
10:30
Andrea Fronzetti Colladon (University of Perugia, Italy)
Roberto Vestrelli (University of Perugia, Italy)
Francesca Grippa (Northeastern University, United States)
Ludovica Segneri (University of Perugia, Italy)
Alberto Pezzi (Roma Tre University, Italy)
Services Marketing in the Digital Age: Insights from the Semantic Brand Score (abstract)
10:52
Antoine Juquelier (University Catholique of Louvain, Belgium)
Ingrid Poncin (University Catholique of Louvain, Belgium)
Simon Hazée (University Catholique of Louvain, Belgium)
A Meta-Analysis of Automated Social Presence in Service Robot-led Service Encounters: An Abstract (abstract)
PRESENTER: Ingrid Poncin
11:14
Dahlia El-Manstrly (The University of Sheffield, UK)
Teidorlang Lyngdoh (The Indian Institute pf Management Shillong, India)
Krishnan Jeesha (The Indian Institute of Management Lucknow, India)
Social Isolation and Information Sharing as Drivers of Generation Z’s Subjective-Wellbeing (abstract)
11:37
Daniele Dalli (University of Pisa, Italy)
The Role of Smart Objects in Consumption Practices: An Assemblage Theory Perspective to Amateur Cycling (abstract)
10:30-12:00 Session 6.5: Augmented Reality and the Consumer
Chair:
Margot Racat (IDRAC Business School, France)
Location: Espérance
10:30
Waqar Nadeem (Brock University, Canada)
Abdul Ashraf (Brock University, Canada)
Fostering Customer Relationship Performance and Connectedness with Augmented Reality Apps. A Mixed Methods Approach (abstract)
PRESENTER: Waqar Nadeem
10:52
Mariana Berga Rodrigues (Iscte-Instituto Universitário de Lisboa, Portugal)
Sandra Maria Correia Loureiro (Iscte-Instituto Universitário de Lisboa, Portugal)
Beatriz Gonçalves (Iscte-Instituto Universitário de Lisboa, Portugal)
João Guerreiro (Iscte-Instituto Universitário de Lisboa, Portugal)
Ricardo Godinho Bilro (Iscte-Instituto Universitário de Lisboa, Portugal)
The VR Experience and Purchase Intentions in the Real State (abstract)
11:14
Lien Duong (University of Haute Alsace, France)
When the Link between Users and Digital Sharing Platform Breaks Down: Exploring the User's Processus of Discontinuance (abstract)
11:37
Sonia Capelli (University of Lyon 3, France)
Margot Racat (IDRAC Business School, France)
Good Vibrations for Doing Good: The Impact of Haptic Technologies on Identification and Attitudes in Mobile Charity Advertising: Structured Abstract (abstract)
PRESENTER: Margot Racat
10:30-12:00 Session 6.6: Social Innovations and Donations
Chair:
Evmorfia Karampournioti (Leibniz University of Hannover, Germany)
Location: Floréal
10:30
Hajer Bachouche (Toulouse Business School, France)
Ouidade Sabri (Panthéon-Sorbonne University, France)
Ekin Pehlivan (California State University Channel Islands, United States)
Emna Cherif (Clermont Auvergne University, France)
“Vote to Help Us Decide the Cause to Be Supported.” Examining the Effects of Choice-of-Cause in Cause-Related Marketing: Structured Abstract (abstract)
PRESENTER: Hajer Bachouche
11:00
Hsinhui Sunny Hu (Ming Chuan University, Taiwan)
Shu-Fang Lin (National Chengchi University, Taiwan)
H.G. Parsa (University of Denver, United States)
Reward Donate or Not Donate? Cultural Orientation and Loyal Reward Donation (abstract)
PRESENTER: Hsinhui Sunny Hu
11:30
Gianfranco Walsh (Leibniz University of Hannover, Germany)
Evmorfia Karampournioti (Leibniz University of Hannover, Germany)
Heiner Evanschitzky (The University of Manchester, UK)
The Influence of Country-Stereotypes on Attitudes toward Social Innovations: A Proposed Conceptualization (abstract)
Friday, June 28th

View this program: with abstractssession overviewtalk overview

08:30-10:00 Session 7.1: International and Export Markets
Chair:
Vish Maheshwari (University of Salford, UK)
Location: Albion
08:30
Çağla Dayanğan (University of Southampton Business School, UK)
Nilay Bicakcioglu-Peynirci (University of Sussex Business School, UK)
Ozge Ozgen (Dokuz Eylül University, Turkey)
Out of Sight Out of Mind! Do the Sustainability Motives Embedded in a Nearshoring Decision Always Pay Off? (abstract)
09:00
Anne Souchon (Loughborough University, UK)
Paul Hughes (Lancaster University, UK)
Ian Hodgkinson (Loughborough University, UK)
Nathaniel Boso (Kwame Nkrumah University of Science & Technology, Ghana)
Ekaterina Nemkova (IÉSEG School of Management, France)
Joao Oliveira (University of Essex, UK)
Magnus Hultman (Brock University, Canada)
Joseph Sy-Changco (University of Macau, Macao)
Competitive Unpredictability In Export Markets: Structured Abstract (abstract)
PRESENTER: Anne Souchon
09:30
Isaac Gezer (University of São Paulo, Brazil)
Janaina Giraldi (University of São Paulo, Brazil)
Simone Galina (University of São Paulo, Brazil)
Rodolfo de Campos (University of São Paulo, Brazil)
Vish Maheshwari (University of Salford, UK)
Geographical Indications as Strategy for International Market Orientation: A Bibliometric and Systematic Review of the Literature (abstract)
PRESENTER: Vish Maheshwari
08:30-10:00 Session 7.2: Cultural and Cross-Cultural Issues
Chair:
Giang Trinh (University of South Australia, Australia)
Location: Bambous
08:30
Tendai Chikweche (Western Sydney University, Australia)
James Lappeman (University of Cape Town, South Africa)
Hossain Mohammed (Western Sydney University, Australia)
Marketing Implications given Africa's Floating Middle-Class Mindset and Aspirations: Structured Abstract (abstract)
PRESENTER: James Lappeman
09:00
Daphne Greiner (Pantheon-Sorbonne University, France)
Jean-François Lemoine (Pantheon-Sorbonne University, France)
There’s Something Funny About Humour: Towards a New Understanding of Humour in Marketing & its Use Online (abstract)
PRESENTER: Daphne Greiner
09:30
Giang Trinh (UniSA Business, University of South Australia, Australia)
Johan Bruwer (UniSA Business, University of South Australia, Australia)
Pareto Market Share of COO Wine Brands and the Sources of Sales Growth Potential: Structured Abstract (abstract)
PRESENTER: Giang Trinh
08:30-10:00 Session 7.3: Celebrities and People Marketing
Chair:
George Deitz (The University of Alabama at Birmingham, United States)
Location: Chamarel
08:30
Brittney Bauer (Loyola University Chicago, United States)
Brad Carlson (Saint Louis University, United States)
Katie Kelting (Saint Louis University, United States)
Clark Johnson (Pepperdine University, United States)
Lights, Camera, Inequality: The Underlying Gender Bias in Celebrity Endorsements (abstract)
PRESENTER: Brittney Bauer
09:00
Alessandro Biraglia (University of Leeds, UK)
Aulona Ulqinaku (University of Leeds, UK)
Verdiana Giannetti (University of Leeds, UK)
Josko Brakus (University of Leeds, UK)
Creative Symbolic Immortality and Consumers' Evaluation of Posthumous Artistic Products: Structured Abstract (abstract)
09:30
George Deitz (The University of Alabama at Birmingham, United States)
Subhash Jha (The University of Memphis, United States)
A Story Well Told - Narrativity. Speaker Prosody and the Online Sharing of Video Content: Structured Abstract (abstract)
PRESENTER: George Deitz
08:30-10:00 Session 7.4: Consumers and Technology
Chair:
Min Yan (University of Essex, UK)
Location: Dubreuil
08:30
Lisa-Marie Merkl (University of Bayreuth, Germany)
Claas Christian Germelmann (University of Bayreuth, Germany)
Johanna Kuhn (University of Bayreuth, Germany)
Moritz Henze (University of Bayreuth, Germany)
Unlocking the Consequences of Perceived Goal Progress: Does Closing the Activity Ring Lead to Adverse Effects in Smartwatch Usage? - A Field Study (abstract)
PRESENTER: Lisa-Marie Merkl
09:00
Robin Roy (Indian Institute of Management Jammu, India)
Ateeque Shaikh (Indian Institute of Management Jammu, India)
The Impact of Online Consumer Review Confusion on Online Shopping Cart Abandonment: A Mediating Role of Perceived Risk and Moderating Role of Mindfulness: Structured Abstract (abstract)
PRESENTER: Robin Roy
09:30
Min Yan (University of Essex, UK)
Raffaele Filieri (Audencia Business School, France)
Matthew Gorton (Newcastle University, UK)
Artyom Golossenko (Cardiff Business School, UK)
Consumer’s Self-Extension with Smart Technologies: Scale Development and Validation: Structured Abstract (abstract)
PRESENTER: Min Yan
08:30-10:00 Session 7.5: Attitudinal and Choice Processes
Chair:
Marc Mazodier (ESSEC Business School, France)
Location: Espérance
08:30
Mohammad Shadab Khalil (National Dong Hwa University, Taiwan)
Pubali Chatterjee (National Dong Hwa University, Taiwan)
Chin-Jung Luan (National Dong Hwa University, Taiwan)
An Investigation of the Effect of Ambient Illuminance on Consumer Indulgence (abstract)
09:00
Bhawani Sharan (XLRI Jamshedpur, India)
Brand Purpose Ethical Evaluation by the Customer Based on the Hunt-Vitell (HV) Theory of Ethics (abstract)
09:30
Marc Mazodier (ESSEC Business School, France)
Olivier Trendel (Grenoble Ecole de Management, France)
Marketing Context Matters: The Role of Creative Mind-Sets on Attitude Toward Incongruity (abstract)
PRESENTER: Marc Mazodier
08:30-10:00 Session 7.6: Gifts, Sports, and Life Events
Chair:
Chantel Muller (North-West University, South Africa)
Location: Floréal
08:30
Ines Branco-Illodo (University of Stirling, UK)
Teresa Heath (University of Minho, Portugal)
Structured Abstract: The Transformational Power of Gifts: Feeling Grounded in Difficult Times (abstract)
09:00
Afshan Hafiz (University of Kent, UK)
Benjamin Lowe (University of Kent, UK)
Eddie Luo (University of Kent, UK)
A Classification of Life Events: An Abstract (abstract)
PRESENTER: Afshan Hafiz
09:30
Chantel Muller (North-West University, South Africa)
Anita Lennox (North-West University, South Africa)
Predicting South African Consumers' Physical Virtual eSports Participation Using the Theory of Planned Behavior: Structured Abstract (abstract)
PRESENTER: Chantel Muller
10:30-12:00 Session 8.1: B2B, Culture, and Performance
Chair:
Christopher Kanitz (University of Applied Sciences Upper Austria, Austria)
Location: Albion
10:30
Rocio Rodriguez (University of Murcia, Kristiania University College, Spain)
Göran Svensson (Kristiania University College, Norway)
Nils Hogevold (Kristiania University College, Norway)
Carmen Padin (University of Vigo, Norway)
What the Sales Manager Needs to Know about the Sales Performance in B2B Service Context (abstract)
PRESENTER: Göran Svensson
11:00
Laurent Bompar (Kedge Business School, France)
To Be or Not to Be Funny in International B2B by Culture (abstract)
11:30
Christopher Kanitz (University of Applied Sciences Upper Austria, Austria)
Olivia Büsser (University of Applied Sciences Upper Austria, Austria)
Michael Schade (University of Bremen, Germany)
Less is more – How to Improve the Physical B2B Trade Fair Experience (abstract)
10:30-12:00 Session 8.2: Digital tools, gamification, and Anthrpomorphism in Innovations
Chair:
Thomas Wittkop (OWL University of Applied Sciences and Arts, Germany)
Location: Bambous
10:30
Chaïma Siala (University of Paris-Saclay, France)
Abdelmajid Amine (University of Paris Est Creteil, France)
Exploring the Strategic Objectives behind the Gamification Dynamics of Crowdsourcing: An Upstream Approach (abstract)
PRESENTER: Chaïma Siala
10:52
Dhouha El Amri (University of Paris-Est Créteil, France)
Ikram Bououd (Kedge Business School, France)
The Impact of Object Manipulation on the Immersive Experience in 3D Virtual Worlds: Scale Development and Validation (abstract)
PRESENTER: Dhouha El Amri
11:15
Wim Biemans (University of Groningen, Netherlands)
Avinash Malshe (University of St Thomas, United States)
The Impact of Digital Tools on Sales and Marketing in Generating New Product Ideas (abstract)
PRESENTER: Wim Biemans
11:38
Valentina Pitardi (Surrey Business School, UK)
Jochen Wirtz (National University Singapore, Singapore)
Werner Kunz (University of Massachusetts Boston, United States)
Stefanie Paluch (RWTH Aachen University, Germany)
Deep or Shallow Mental Processing? Consumers Responses to Robots’ Anthropomorphism (abstract)
10:30-12:00 Session 8.3: Consumers, Stakeholders, and Society
Chair:
Andries Schreuder (The University of Pretoria, South Africa)
Location: Chamarel
10:30
Marco Visentin (University of Bologna, Italy)
Debora Casoli (University of Bologna, Italy)
Annamaria Tuan (University of Bologna, Italy)
Giuseppe Cappiello (University of Bologna, Italy)
Marketing as the Duty to Care for Stakeholders, Society and the Environment (abstract)
PRESENTER: Debora Casoli
10:52
Maria Ganhão (Iscte-Instituto Universitário de Lisboa, Portugal)
Sandra Maria Correia Loureiro (Iscte-Instituto Universitário de Lisboa, Portugal)
João Guerreiro (Iscte-Instituto Universitário de Lisboa, Portugal)
Ricardo Godinho Bilro (Iscte-Instituto Universitário de Lisboa, Portugal)
Mariana Rodrigues (Iscte-Instituto Universitário de Lisboa, Portugal)
Cognitive, Affective, and Social Drivers of Fan-Related Behavior (abstract)
11:15
Andries Schreuder (The University of Pretoria, South Africa)
Jannie Els (Apeiros Data Science Solutions, South Africa)
A National Customer Experience Barometer - Towards Testing a New Customer Experience Index (abstract)
10:30-12:00 Session 8.4: Brands and New Technologies
Chair:
Haisu Zhang (New Jersey Institute of Technology, United States)
Location: Dubreuil
10:30
Baby Chandra (Indian Institute of Technology, Roorkee, India)
Zilllur Rahman (Indian Institute of Technology, Roorkee, India)
Artificial Intelligence Facilitated Brand-Consumer Conversation: Face-Work Theory Perspective (abstract)
PRESENTER: Baby Chandra
10:52
Chantel Muller (North-West University, South Africa)
Re-An Muller (North-West University, South Africa)
Influence of Brand Hearsay on Smart Health Wearable Purchase Intentions: The Mediating Roles of Brand Trust and Loyalty (abstract)
PRESENTER: Chantel Muller
11:14
Fabian Bartsch (Montpellier Business School, France)
Felipe Pantoja (Montpellier Business School, France)
Marat Bakpayev (University of Minnesota, United States)
A Human Touch in a Gener(AI)ted World: Human vs. AI Brand Promotion and Recovery (abstract)
PRESENTER: Felipe Pantoja
11:37
Yazhen Xiao (Portland State University, United States)
Haisu Zhang (New Jersey Institute of Technology, United States)
Voice Skills and Product Control (abstract)
PRESENTER: Yazhen Xiao
10:30-12:00 Session 8.5: Marketing Research Methods and Data Analytics
Chair:
Camilo Andrés Contreras (University Grenoble Alpes, France)
Location: Espérance
10:30
Anne Souchon (Loughborough University, UK)
Peter Dickenson (Loughborough University, UK)
Hazel Lacohee (British Telecom, and Loughborough University, UK)
Fabrice Saffre (VTT Technical Research Centre, Finland)
Louise Krug (British Telecom, UK)
Bridging Research and Practice: The Case of the Net Promoter Score (abstract)
PRESENTER: Peter Dickenson
11:00
Camilo Andrés Contreras (University Grenoble Alpes, France)
Pierre Valette-Florence (University Grenoble Alpes, France)
Empowering Marketing Research: Harnessing the Power of Language Models and Machine Learning in Two Studies. An abstract (abstract)
10:30-12:00 Session 8.6: Social Marketing
Chair:
Bahadir Ayar (Istanbul Technical University, Turkey)
Location: Floréal
10:30
Sayed Elhoushy (Queen Mary University of London, UK)
Exploring The Efficacy of Social Practice in Shaping Consumer Sustainable Post-Consumption Journey: A Structured Abstract (abstract)
11:00
Meera Suresh (Rajagiri Business School, India)
Kishore Gopalakrishna Pillai (Rajagiri Business School, India)
Systematic Literature Review on Audience Reception and Interpretation of LGBTQ+ Advertisement (abstract)
11:30
Bahadir Ayar (Istanbul Technical University, Turkey)
Sebnem Burnaz (Istanbul Technical University, Turkey)
Resource Scarcity and Psychological Well-Being: Is Less Really More? (abstract)
PRESENTER: Bahadir Ayar
13:30-15:00 Session 9.1: Cookies, Apps, and Digital Tools
Chair:
Tina Harrison (University of Edinburgh, UK)
Location: Albion
13:30
Anna Mardumyan (Essca School of Management, France)
Manon Favier (Essca School of Management, France)
The Effects of Cookie Notice on Customers’ Avoidance Behavior: The Role of Perceptual Fluency (abstract)
PRESENTER: Anna Mardumyan
13:52
Ingrid Poncin (University Catholique of Louvain, Belgium)
Karine Charry (University Catholique of Louvain, Belgium)
Avreliane Kullak (HELHA, Belgium)
The Dark Side of Online Communities of Fitness App Users: Effects of Social Comparison and Tie-Strength (abstract)
PRESENTER: Ingrid Poncin
14:14
Richard Huaman Ramirez (EM Strasbourg Business School, France)
Aranzazu Gaztelumendi (ESSCA School of Management, France)
Francisco Guzman (University of North Texas, United States)
Zeeshan Bhatti (University of Portsmouth, UK)
How Product Deciphering App Digital Activism Influences User Behavior: A Moderated Mediation Model (abstract)
14:37
Tina Harrison (University Of Edinburgh, UK)
Emily Shipp (University of Edinburgh, UK)
Thomas Mathar (Aegon, UK)
Seeing into the Future: The Impact of Digital Tools on Future Financial Planning: An Abstract (abstract)
PRESENTER: Tina Harrison
13:30-15:00 Session 9.2: B2B, Digital Technologies and Performance
Chair:
Constantinos Leonidou (Open University of Cyprus, Cyprus)
Location: Bambous
13:30
Andreas Zehetner (University of Applied Sciences Upper Austria, Austria)
Christopher Kanitz (University of Applied Sciences Upper Austria, Austria)
Effects of Digital Technologies on the Role, Functions, and Interplay of Marketing and Sales Departments in Technical B2B Companies (abstract)
14:00
Ninh Nguyen (University of Finance - Marketing, Viet Nam)
Sandeep Salunke (Queensland University of Technology, Australia)
The Dynamics of Strategic Imitation in Emerging Economies: An Exploratory Case Study Analysis of Low and Medium Tech (LMT) firms in Vietnam (abstract)
PRESENTER: Sandeep Salunke
14:30
Oluwaseun Olabode (University of Bradford, UK)
Athanasia Nalmpanti (Frederick University, Cyprus)
Dominic Essuman (University of Sheffield, UK)
Constantinos Leonidou (Open University of Cyprus, Cyprus)
Magnus Hultman (Brock University, Canada)
Nathaniel Boso (Kwame Nkrumah University of Science and Technology, Ghana)
How and When Do Disruption Management Strategies Lead to Performance? (abstract)
13:30-15:00 Session 9.3: Politics and Brand Related Disclosures
Chair:
Renaud Lunardo (Kedge Business School, France)
Location: Chamarel
13:30
John Balabanis (University of Leicester, UK)
Synergizing Marketing and Political Capabilities: Structured Abstract (abstract)
14:00
Evanguelia Tsiapkolis (University of Lyon 3, France)
Sonia Capelli (University of Lyon 3, France)
William Sabadie (University of Lyon 3, France)
When Telling More about Price Returned to Producers Backslash: How to Explain the Price Paid to Producers in Cooperatives for Consumers to Find it Fair? (abstract)
14:30
Fabien Pecot (Toulouse Business School, Spain)
Renaud Lunardo (Kedge Business School, France)
Damien Chaney (EM Normandie, France)
Eugene Chan (Toronto Metropolitan University, Canada)
Should Brands Disclose Historical Transgression?: Structured Abstract (abstract)
PRESENTER: Renaud Lunardo
13:30-15:00 Session 9.4: Brand Relationships, Equity, and Experience
Chair:
Cleopatra Veloutsou (University of Glasgow, UK)
Location: Dubreuil
13:30
Nebojsa Davcik (EM Normandie Business School, UK)
Romain Sohier (EM Normandie Business School, France)
Digital Brand Equity: Systematic Literature Review and Lexicographic Analysis: Structured Abstract (abstract)
PRESENTER: Nebojsa Davcik
13:52
Parichehr Riahi Pour (University of Glasgow, UK)
Charity & Human Brands, Moderating Role of Charity’s Perceived Trustworthiness in Cultivating Donations: An Abstract (abstract)
14:14
Ana Sousa (University of Aveiro, Portugal)
Belém Barbosa (University of Porto, Portugal)
Ana Raquel Novais (University of Porto, Portugal)
Exploring the Influence of Television Series on National Brand Experience: Structured Abstract (abstract)
PRESENTER: Ana Sousa
14:37
Hui Chen (University of Glasgow, UK)
Cleopatra Veloutsou (University of Glasgow, UK)
Alena Kostyk (University of Glasgow, UK)
Re-Approaching the Consumer-Brand Relationships: Assessment of Conceptual Definitions (abstract)
13:30-15:00 Session 9.5: Emerging Markets
Chair:
Ismail Golgeci (Aarhus University, Denmark)
Location: Espérance
13:30
Edison Jair Duque-Oliva (University Nacional de Colombia, University Espíritu Santo of Ecuador, Colombia)
Camilo Andrés Contreras (University Grenoble Alpes, France)
Fostering Collaboration: Exploring Drivers of Value Co-Creation and Loyalty in Latin American E-commerce Markets: An Abstract. (abstract)
14:00
Avinash Malshe (University of St Thomas, MN, United States)
Wim Biemans (University of Groningen, Netherlands)
Jamal Al-Khatib (University of St Thomas, MN, United States)
Organizational Impediments to Marketing Agility in Emerging Markets (abstract)
PRESENTER: Avinash Malshe
14:30
Imran Ali (Central Queensland University, Denmark)
Ismail Golgeci (Aarhus University, Denmark)
David Gligor (Florida Gulf State University, United States)
Ahmad Arslan (University of Oulu, Finland)
Unlocking the Potential of Prosocial Motives in Fostering Environmental and Social Innovation: The Roles of Creativity-Relevant Skills and Business Moral Values (abstract)
PRESENTER: Ismail Golgeci