PROGRAM
Days: Tuesday, March 5th Wednesday, March 6th Thursday, March 7th
Tuesday, March 5th
View this program: with abstractssession overviewtalk overview
11:30-13:00Welcome Lunch
13:00-14:30 Session 1: Strategizing for Better Service 1
Chair:
Evelina Gillard (Cèsar Ritz Colleges, Switzerland)
Location: Shangri-La
| 13:00 | Original research paper - Vividness, Content and System Quality as Predictors of Behavioral Intention: The Mediating Effects of Hotel Virtual Reality Experience and Cognitive Absorption (abstract) PRESENTER: Ryan Joseph Calinao |
| 13:30 | Original research paper - The Effects of Age on the Performance of Hotels: Does an Historical Effect Exist? (abstract) PRESENTER: Khoa Tang |
14:30-15:00Networking Coffee
15:00-16:00 Session 2: Operational Sustainability 1
Chair:
Alessandro Cavelzani (Cesar Ritz Colleges, Switzerland)
Location: Shangri-La
| 15:00 | Practitioner Business Case - Resilient Leadership and Environmental Sustainability in Start-Up Resorts: the case of Casa di Langa Resort in Italy (abstract) PRESENTER: Alessandro Cavelzani |
| 15:20 | Practitioner Business Case - Immediately Fit into leadership positions (abstract) |
16:00-17:00 Session 3: CRCS Research Highlights: Invited Talk, Dr Alessandro Cavelzani (Cesar Ritz Colleges Switzerland)
Chair:
Haitao Zhang (Cesar Ritz Colleges Switzerland, Switzerland)
Location: Shangri-La
| 16:00 | Stress Management and Work-Life Balance: Lessons Learned from Critical Cases and Managerial Implications |
17:00-18:30Dinner
Wednesday, March 6th
View this program: with abstractssession overviewtalk overview
08:00-08:30Networking Coffee
08:30-09:00 Session 4: The Meaning of Professionalism - Keynote Speaker - Dr John Dunning, Sheffield Business School (Sheffield Hallam University, UK)
Chair:
Evelina Gillard (Cèsar Ritz Colleges, Switzerland)
Location: Four Seasons
09:00-09:30 Session 5: Impactful Hospitality Research? For the Researcher, Academy, Industry or Society - Keynote Speaker - Dr. Robert Harrington, Director for the School of Hospitality Business Management, Carson College of Business (Washington State University, USA)
Chair:
Evelina Gillard (Cèsar Ritz Colleges, Switzerland)
Location: Four Seasons
09:30-10:00 Session 6: How Does Research Contribute to Professionalism in Hospitality, Tourism, and Service Organizations? Keynote Panel Question and Answer Session
Chair:
Evelina Gillard (Cèsar Ritz Colleges, Switzerland)
Location: Four Seasons
10:00-10:15Short Break
10:15-11:30 Session 7: Strategizing for Better Service 2
Chair:
Paola Ossola (César Ritz Colleges Switzerland, Switzerland)
Location: Four Seasons
| 10:15 | Original research paper - An analysis of customer attitude towards dinning in green restaurants in Qatar (abstract) PRESENTER: Kurobuza Eddy Tukamushaba |
| 10:45 | Original research paper - TikTok Temptations: The Factors Affecting Generation Z’s Purchase Intention (abstract) PRESENTER: Ryan Joseph Calinao |
11:30-13:00Lunch
13:00-14:30 Session 8: Leading in Dynamic Settings 1
Chair:
Giuseppina Menconi (César Ritz Colleges Switzerland, Switzerland)
Location: Shangri-La
| 13:00 | Original research paper - Decoding Consumer Behavior: Impact of Discount Framing Strategies on Consumer Behavior (abstract) PRESENTER: Fahimeh Hateftabar |
| 13:30 | Student Research Proposal - Team Dynamics (abstract) |
| 13:50 | Student Research Proposal - Radical Innovation (abstract) |
14:30-15:00Networking Coffee
15:00-16:00 Session 9: Leading in Dynamic Settings 2: Future Research Directions
Chair:
Giuseppina Menconi (César Ritz Colleges Switzerland, Switzerland)
Location: Shangri-La
| 15:00 | PhD Candidate Research Proposal - Color and Compensation: Investigating Racial Disparities in Hospitality Leadership Pay (abstract) PRESENTER: Khoa Tang |
| 15:20 | Student Research Proposal - Leader-member exchange (LMX) (abstract) |
16:00-17:00 Session 10: Invited workshop: Academic Personal Branding - Dr. Kateryna Fedosova (SRH Dresden School of Management)
Location: Shangri-La
| 16:00 | Academic Personal Branding |
17:00-18:30Dinner
Thursday, March 7th
View this program: with abstractssession overviewtalk overview
08:00-09:00Networking Coffee
09:00-10:00 Session 11: Operational Sustainability 2
Chair:
Alessandro Cavelzani (Cesar Ritz Colleges, Switzerland)
Location: Shangri-La
| 09:00 | Original research paper - Ride the wave of aging: enjoy its beauty and manage its challenges for more sustainable restaurant operations and better businesses. (abstract) PRESENTER: Paola Ossola |
| 09:30 | Practitioner Business Case - Joining Old Bridges with New Bridges: A Framework for Intercultural Business Faculty Professorial Development in the U.S. with Erasmus+ (abstract) PRESENTER: Joseph Compomizzi |
10:00-10:30Networking Coffee
10:30-12:00 Session 12: CRCS workshop: Aging and Service Organizations - Dr. Paola Ossola (Cesar Ritz Colleges Switzerland)
Location: Shangri-La
| 10:30 | Aging and Service Organizations |
12:00-13:00Informal Networking Lunch