Shangri-La
2nd floor, tea and coffee station
Sessions
- Session 1 (Mar 05 13:00-14:30) Strategizing for Better Service 1
- Session 2 (Mar 05 15:00-16:00) Operational Sustainability 1
- Session 3 (Mar 05 16:00-17:00) CRCS Research Highlights: Invited Talk, Dr Alessandro Cavelzani (Cesar Ritz Colleges Switzerland)
- Session 8 (Mar 06 13:00-14:30) Leading in Dynamic Settings 1
- Session 9 (Mar 06 15:00-16:00) Leading in Dynamic Settings 2: Future Research Directions
- Session 10 (Mar 06 16:00-17:00) Invited workshop: Academic Personal Branding - Dr. Kateryna Fedosova (SRH Dresden School of Management)
- Session 11 (Mar 07 09:00-10:00) Operational Sustainability 2
- Session 12 (Mar 07 10:30-12:00) CRCS workshop: Aging and Service Organizations - Dr. Paola Ossola (Cesar Ritz Colleges Switzerland)