The Meaning of Professionalism - Keynote Speaker - Dr John Dunning, Sheffield Business School (Sheffield Hallam University, UK)

Impactful Hospitality Research? For the Researcher, Academy, Industry or Society - Keynote Speaker - Dr. Robert Harrington, Director for the School of Hospitality Business Management, Carson College of Business (Washington State University, USA)

How Does Research Contribute to Professionalism in Hospitality, Tourism, and Service Organizations? Keynote Panel Question and Answer Session

Strategizing for Better Service 2

Leading in Dynamic Settings 1

Leading in Dynamic Settings 2: Future Research Directions

Invited workshop: Academic Personal Branding - Dr. Kateryna Fedosova (SRH Dresden School of Management)