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Author: Shu-Yi Liaw

This page shows all presentations of this author published in EasyChair Smart Slide.

Modelling Online Complaining Behaviour in the Hospitality Industry: an Application of Data Mining Algorithms

Modelling Online Complaining Behaviour in the Hospitality Industry: an Application of Data Mining Algorithms

Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen

How Does Culture of Origin Determine Online Complaining Behavior?

How Does Culture of Origin Determine Online Complaining Behavior?

Raksmey Sann, Pei-Chun Lai and Shu-Yi Liaw

Does Hotel Class Matter? the Research of Online Complaints in Low- and High-Class Hotels

Does Hotel Class Matter? the Research of Online Complaints in Low- and High-Class Hotels

Raksmey Sann, Pei-Chun Lai and Shu-Yi Liaw

Presentations in this collection: 3
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