Program

11:30	Dorte Caswell (Aalborg University, Denmark) Tanja Dall (Aalborg University, Denmark) Strengthening responsiveness through innovation and Co-creation of Knowledge between Employment Services and Research (abstract) PRESENTER: Dorte Caswell Discussant: Mette Sønderskov
11:52	Nina Solberg (VID Specialized University, Norway) Human encounters in the welfarestate - a study of meetings between case managers and users in allocation office in Norway (abstract) Discussant: Dorte Caswell
12:14	Mette Sønderskov (Inland Norway University of Applied Sciences, Norway) Anna Kirah (Kristiania University College, Norway) Anat Gofen (Hebrew University of Jerusalem, Israel) Facilitating bottom-up street-level innovation through positive deviance (PD) (abstract) PRESENTER: Mette Sønderskov Discussant: Nina Solberg

11:30-13:00 Session 3B: STREAM 7.1 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

Chair:

Paul Van der Aa (Rotterdam University of Applied Sciences, Netherlands)

Location: ACM15 2.1.042 (1st floor)

11:30	Asia Loiferman Kogan (University of Haifa, Israel) Einat Lavee (University of Haifa, Israel) Street level managers’ influence on frontline practices with poor clients (abstract) PRESENTER: Asia Loiferman Kogan
11:52	Katerina Mikulcova (University of Ostrava, Czechia) Veronika Mia Racko (University of Ostrava, Czechia) The construction of the unmotivated client as a tool for solving the dilemma between control and reflexive approaches of social workers working with vulnerable children in the Czech Republic (abstract) PRESENTER: Veronika Mia Racko
12:14	Fabio Cappello (University of Milano-Bicocca, Italy) Paolo Rossi (University of Milano-Bicocca, Italy) Mara Sanfelici (University of Milano-Bicocca, Italy) Care and control of service users: professional and organizational dilemmas for social workers in the initial access to social services (abstract) PRESENTER: Fabio Cappello

11:30-13:00 Session 3C: STREAM 12.1 - SLB from the Client Perspective: Variations

Chair:

Vincent Dubois (University of Strasbourg, France)

Location: NEW VENUE: FKJ 12 room 0.06 (accross the bridge, down the stairs and to the right)

11:30	Aurélie Gonnet (Roskilde University (associate to CEET, CNAM), Denmark) François Sarfati (Université d'Evry Val d'Essonne (associate to CEET, CNAM), France) Jules Simha (CERLIS, Université de Paris (associate to CEET, CNAM), France) Keeping the/at a distance. An analysis of the social construction of relations to the institution of unemployment (abstract) PRESENTER: Aurélie Gonnet
11:52	Ingrid Witte (Örebro University, Sweden) Thomas Strandberg (Örebro University, Sweden) Johanna Gustafsson (Örebro University, Sweden) Does gender matter in Supported Employment? A qualitative study of participants’ experiences (abstract) PRESENTER: Ingrid Witte
12:14	Michal Gilboa (University of Haifa, Israel) Saar Alon-Barkat (University of Haifa, Israel) A multidimensional approach for exploring public sector stereotypes and their impact on citizens’ perceptions (abstract) PRESENTER: Michal Gilboa

11:30-13:00 Session 3D: STREAM 11 - Setting the Scene for Street-level Bureaucracy in the Global South: Opportunities and challenges in context-based approaches

Chairs:

Dario Raspanti (University of Florence, Italy)
Rebecca Paraciani (Università Cattolica del Sacro Cuore (Milan), Italy)
Daniela Leonardi (University of Parma, Italy)

Location: ACM15 1.008 (Auditorium, 1st floor)

11:30	Antonella Golino (University of Molise, Italy) Daniela Grignoli (University of Molise, Italy) Sara Santini (INRCA - National Institute of Health and Science on Aging, Italy) Welfare, older people and migrant women working in the care sector: a survey in central Italy (abstract) PRESENTER: Antonella Golino
11:52	Kine Bækkevold (EFTA, Norway) Ingunn Bjørkhaug (Fafo, Norway) Shai Divon (NMBU, Norway) Unpacking Resettlement: Exploring UNHCR street-level bureaucrats selection practices in Rwanda (abstract) PRESENTER: Kine Bækkevold
12:14	Ana Caruso (FLACSO Argentina, Argentina) Digital Transformations in Street Level Bureaucracies: the experience of a rural municipality in Argentina (abstract)
12:36	Juliana Montesano (University of Strasbourg - University of San Martín, France) Beyond Automation: How Street-Level Bureaucrats Mitigate Flaws in Argentina's Universal Child Allowance (abstract)

11:30-13:00 Session 3E: STREAM 1.1 - Management and Organization of State-citizen Encounters

Chair:

Niklas A. Andersen (Aalborg University, Denmark)

Location: ACM 15 0.091 (ground floor)

11:30	Nicolette van Gestel (Tilburg University, Netherlands) Flemming Larsen (Aalborg University, Denmark) Street-level implementation of social policy in new forms of hybrid governance (abstract) PRESENTER: Nicolette van Gestel
11:52	Elias Pekkola (Tampere University, Finland) Rómulo Pinheiro (University of Agder, Norway) Luiz Alonso de Andrade (Tampere University, Brazil) Emmi Siirtola (Tampere University, Finland) Resilience by chance or by design? Investigating social policy implementation evolution (abstract) PRESENTER: Luiz Alonso de Andrade
12:14	Avishai Benish (Hebrew University of Jerusalem, Israel) Outsourcing Expertise: The Reconfiguration of Professionalism under the Regulatory Welfare State (abstract)
12:36	Emeli Shanks (Stockholm University, Sweden) Marie Sallnäs (Stockholm University, Sweden) Tommy Lundström (Stockholm University, Sweden) Evelina Fridell Lif (Stockholm University, Sweden) David Pålsson (Stockholm University, Sweden) The Swedish foster care market: The field of independent foster care in an international context (abstract) PRESENTER: Evelina Fridell Lif

13:00-14:00Lunch

14:00-15:30 Session 4A: STREAM 10.2 - Collaborative Innovation in Street-level Research: Co-creating knowledge between research and practice

Chairs:

Mark Considine (University of Melbourne, Australia)
Dorte Caswell (Aalborg University, Denmark)

Location: ACM15 1.001 (Conference Hall, 1st floor)

14:00	Stefan Szücs (University of Gothenburg, Sweden) Making responsible innovation work: Creation and performance of a unique healthcare system (abstract) Discussant: Katrine Syppli Kohl
14:22	Katrine Syppli Kohl (University of Copenhagen, Denmark) Ditte Shapiro (University of Copenhagen, Denmark) Marie Sandberg (University of Copenhagen, Denmark) Rikke Egaa Jørgensen (University of Copenhagen, Denmark) Boundary obstacles in social innovation within the affective borderscape of deterrence (abstract) PRESENTER: Katrine Syppli Kohl Discussant: Stefan Szücs

14:00-15:30 Session 4B: STREAM 7.2 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

Chair:

Urban Nothdurfter (Free University of Bozen/Bolzano, Italy)

Location: ACM15 2.1.042 (1st floor)

14:00	Sarah Alminde (Roskilde University, Denmark) Hanne Warming (Roskilde University, Denmark) The role of templates and onboarding programs for frontline workers’ practice: The case of child participation in the Danish Agency of Family Law (abstract) PRESENTER: Sarah Alminde
14:22	Sanni Lindroos (University of Helsinki, Finland) Street-level workers’ discretion in administrative crisis in adult social work (abstract)
14:44	Elena Allegri (University of Piemonte Orientale (Eastern Piedmont), Italy) Mara Sanfelici (University of Milan-Bicocca, Italy) Anti- oppressive street level bureaucrats? An Italian study on social workers practices (abstract) PRESENTER: Mara Sanfelici

14:00-15:30 Session 4C: STREAM 12.2 - SLB from the Client Perspective: Capitals

Chair:

Merete Monrad (Aalborg University, Denmark)

Location: NEW VENUE: FKJ 12 room 0.06 (accross the bridge, down the stairs and to the right)

14:00	Monika Senghaas (Institute for Employment Research, Germany) Administrative capital from the client perspective: How citizens experience, respond to and cope with street-level bureaucracy in the context of welfare conditionality (abstract)
14:22	Daniela Leonardi (University of Turin, Italy) lower classes and institutions: interactions, lack of interactions, conflicts (abstract)
14:44	Helle Cathrine Hansen (Oslo Metropolitan University, NOVA/Norwegian Social Research, Norway) Old age poverty and welfare service encounters in the Norwegian welfare state (abstract)

14:00-15:30 Session 4D: STREAM 9.1 - Integrity, Psychological Safety and Equal Treatment

Chair:

Marie Østergaard Møller (Aalborg University, Denmark)

Location: ACM15 1.008 (Auditorium, 1st floor)

14:00	Kim Loyens (Utrecht University, Netherlands) Ministerial advisors switching sides. A qualitative case study in Belgium (abstract) Discussant: Gabriela Lotta
14:22	Shelena Keulemans (Radboud University, Netherlands) The fearless workplace: Uncovering pathways to psychological safety at the frontlines (abstract) Discussant: Kim Loyens
14:44	Gabriela Lotta (Fundação Getulio Vargas, Brazil) Facing Authoritarian Populism: The Impact on Street-Level Bureaucrats and Public Service Delivery (abstract) Discussant: Shelena Keulemans
15:06	Nadine Raaphorst (Institute of Public Administration, Leiden University, Netherlands) Frontline interactions on inequal treatment of clients: an analysis of (in)equality talk (abstract) Discussant: Michael Hill

14:00-15:30 Session 4E: STREAM 1.2 - Management and Organization of State-citizen Encounters

Chair:

Nicolette van Gestel (Tilburg University, Netherlands)

Location: ACM 15 0.091 (ground floor)

14:00	Leif Kongsgaard (Aalborg University & Væksthusets Research Center, Denmark) Reactive numbers: Exploring quantitative data as interventions in street-level bureaucracy work. (abstract)
14:22	Niklas Andersen (Aalborg University, Denmark) Arrested development - The lock-in mechanisms of performance regimes (abstract)
14:44	Kerstin Jacobsson (Göteborgs universitet, Sweden) Hakan Johansson (Lund University, Sweden) Governing Street-Level Bureaucracies: Towards a New Analytical Framework (abstract) PRESENTER: Kerstin Jacobsson

15:30-16:00Coffee Break

16:00-17:30 Session 5A: STREAM 4.1.1 - Digital Activation: How automation, algorithms and machine learning are reshaping public employment services

Chair:

Sabina Pultz (Roskilde University, Denmark)

Location: ACM15 1.001 (Conference Hall, 1st floor)

16:00	Silje Andresen (Fafo, Norway) Maria Volckmar-Eeg (Fafo, Norway) Artificial Intelligence in Norwegian Welfare Services: Caseworkers' Discretionary Decision-Making Process (abstract) PRESENTER: Silje Andresen
16:22	Mareike Sirman-Winkler (Carl von Ossietzky University Oldenburg, Germany) Daria Szafran (University of Mannheim, Germany) Sonja Mei Wang (University of Wuppertal, Germany) Algorithmic Profiling in Public Employment Services: A Systematic Review on the Effects on Caseworkers and Jobseekers (abstract) PRESENTER: Mareike Sirman-Winkler
16:44	Karolina Sztandar-Sztanderska (Institute of Philosophy and Sociology, Polish Academy of Sciences, Poland) How context matters: human oversight of automated-decision-making systems in welfare administration (abstract)
17:06	Emma Holden (SETU, Ireland) P.J. White (SETU, Ireland) Brian Casey (SETU, Ireland) Aisling Tuite (SETU, Ireland) Antoinette Jordan (SETU, Ireland) Ray Griffin (SETU, Ireland) Public Labour Market Infrastructure: New digital horizons for public employment services (abstract) PRESENTER: Emma Holden

16:00-17:30 Session 5B: STREAM 7.3 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

Chair:

Bettina Leibetseder (Landshut University of Applied Sciences, Austria)

Location: ACM15 2.1.042 (1st floor)

16:00	Paul van der Aa (Rotterdam University of Applied Sciences, Netherlands) Leonie le Sage (Rotterdam University of Applied Sciences, Netherlands) Dutch practitioners’ perspectives on the added-value of social work engagement in job activation (abstract) PRESENTER: Leonie le Sage
16:22	Tanja Dall (Aalborg University, Denmark) Perceptions of professionalism among clients and social workers in public employment services (abstract)

16:00-17:30 Session 5C: STREAM 12.3 - SLB from the Client Perspective: Perceptions

Chair:

Merete Monrad (Aalborg University, Denmark)

Location: NEW VENUE: FKJ 12 room 0.06 (accross the bridge, down the stairs and to the right)

16:00	Miriam Raab (IAB Institute for Employment Research, Germany) A burden on top of a burden? How welfare recipients’ interactions with street-level bureaucrats impact their experiences of administrative burden (abstract)
16:22	Borbála Kovács (Babeș-Bolyai University & Aarhus Universitet, Romania) Jeremy Morris (Aarhus Universitet, Romania) Describing "the system" from a user perspective: How welfare bureaucratic experiences make use of generalisations about "the" Romanian state (abstract) PRESENTER: Borbála Kovács
16:44	Einat Lavee (University of Haifa, Israel) The ‘Trust Paradox’: Explaining Clients’ Perceptions of Street Level Bureacrats (abstract)
17:06	Elise Massicard (CNRS/Ceri Sciences Po, France) Which citizens solicit street-level bureaucrats and why? Insights from Turkey’s muhtars (abstract)

16:00-17:30 Session 5D

16:00-17:30 Session 5E: STREAM 1.3 - Management and Organization of State-citizen Encounters

Chair:

Niklas A. Andersen (Aalborg University, Denmark)

Location: ACM 15 0.091 (ground floor)

16:00	Tone Alm Andreassen (OsloMet - Oslo Metropolitan University, Norway) Eric Breit (BI Norwegian Business School, Norway) Chris Rønningstad (OsloMet - Oslo Metropolitan University, Norway) Coordination through soft or hard boundaries? Exploring the effects of street-level managers’ configurational boundary work on coordinated employment and social services (abstract) PRESENTER: Eric Breit
16:22	Ruth-Ellen Slåtsveen (Oslo Metropolitan University, Norway) Torunn Wibe (The City of Oslo, Norway) Liv Halvorsrud (Oslo Metropolitan University, Norway) Anne Lund (Oslo Metropolitan University, Norway) Interdisciplinary frontline teams in home-based healthcare: A study of trust model practices, paradoxes and dual belongings. (abstract) PRESENTER: Ruth-Ellen Slåtsveen
16:44	Anne Hege Strand (Fafo, Norway) Heidi Moen Gjersøe (VID Specialised University, Norway) Navigating the roles of a service provider and a civil servant: activation services for young welfare users (abstract) PRESENTER: Anne Hege Strand

17:30-18:30 Welcome Drinks, Finger Food and Networking

Wednesday, June 19th

View this program: with abstracts session overview talk overview

09:00-10:30 Session 6A: STREAM 4.1.2 - Digital Activation: How automation, algorithms and machine learning are reshaping public employment services

Chair:

Michael McGann (University of Melbourne, Australia)

Location: ACM15 1.001 (Conference Hall, 1st floor)

09:00	Ray Griffin (SETU, Ireland) Aisling Tuite (SETU, Ireland) Antoinette Jordan (SETU, Ireland) Considering the animating ethos of designing digital first unemployment services: On the motivation of others (abstract) PRESENTER: Ray Griffin
09:22	Jeremiah Brown (The University of Melbourne, Australia) Binary Logic on the Frontlines: The Impact of Reshaping Discretion in the Digital Welfare State (abstract)
09:44	Marie Meilvang (UCL Erhvervsakademi og Professionshøjskole, Denmark) Stella Mia Siehling-Monas (Københavns Professionshøjskole, Denmark) Automatization of documentation in frontline social work (abstract) PRESENTER: Marie Meilvang

09:00-10:30 Session 6B: STREAM 7.4 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

Chair:

Leonie Sage (Rotterdam University of Applied Sciences, Netherlands)

Location: ACM15 2.1.042 (1st floor)

09:00	Ofri Shalev Greenman (Haifa University, Israel) Einat Lavee (Haifa University, Israel) “Only under my terms”: Gender differences in street-level bureaucrats’ engagement in informal practices (abstract) PRESENTER: Ofri Shalev Greenman
09:22	Kirstine Karmsteen (VIVE - the Danish Center for Social Science Research, Denmark) Tea Bengtsson (VIVE - the Danish Center for Social Science Research, Denmark) Sofie Henze-Pedersen (VIVE - the Danish Center for Social Science Research, Denmark) Anne Mette Møller (Copenhagen Business School, Denmark) Transformations of Caseworkers’ Child Welfare Assessments Over Time: A Replication Study Using Vignettes to Track Changes in Practice (abstract) PRESENTER: Kirstine Karmsteen
09:44	Anders Kristensen (University of Copenhagen, Denmark) Enhancing Collaboration in Physical Child Abuse Cases: A Comprehensive Analysis of Intersectoral Challenges in Denmark (abstract)
10:06	Ingunn Myraunet (Oslo Metropolitan University / VID Specialized University, Norway) Providing integrated care in interprofessional teams with peer support (abstract)

09:00-10:30 Session 6C: STREAM 12.4 - SLB from the Client Perspective: Burden or Support?

Chair:

Vincent Dubois (University of Strasbourg, France)

Location: ACM 15 0.091 (ground floor)

09:00	Marie Rønshaugen (Inland Norway University of Applied Sciences, Norway) Siv Fladsrud Magnussen (Norges teknisk-naturvitenskapelige universitet (NTNU), Norway) Mette Sønderskov (Inland Norway University of Applied Sciences, Norway) Street-Level Bureaucracy: Perpetuating vulnerability among already marginalized clients? (abstract) PRESENTER: Marie Rønshaugen
09:22	Helle Bendix Kleif (Aalborg University, Denmark) 48 cases of NEET’s: Coming to terms with the status quo? (abstract)
09:44	Merete Monrad (Aalborg University, Denmark) Counter-emotions in the resistance of welfare recipients: the significance of online communities for coping with administrative burdens (abstract)

09:00-10:30 Session 6D: STREAM 9.2 - Bureaucratic Practices of Inclusion and Exclusion

Chair:

Nadine Raaphorst (Leiden University, Netherlands)

Location: ACM15 1.008 (Auditorium, 1st floor)

09:00	Ingrid Espinoza (University of Konstanz, Germany) Who deserves to be treated with (more) respect? Using Language as an Indicator of Behavior to Understand Deservingness Preferences (abstract) Discussant: Michael Hill
09:22	Camilla Nordberg (Åbo Akademi University, Finland) Paula Merikoski (University of Helsinki, Finland) Bureaucratic violence and practices of silence in linguistically diversifying welfare institutions (abstract) PRESENTER: Camilla Nordberg Discussant: Ingrid Espinoza
09:44	Ahrum Chang (California State University Sacramento, United States) Representative Bureaucracy on a Continuum: How Street-Level Interactional Contexts Change Bureaucratic Behavior (abstract) Discussant: Nissim Cohen
10:06	Marie Møller (aalborg university, Denmark) Michael Hill (University of Newcastle, UK) Gabriela Thomazinho (FGV, Brazil) Gabriela Lotta (FGV, Brazil) Shared ideals – different circumstances (abstract) PRESENTER: Marie Møller Discussant: Camilla Nordberg

10:30-11:00Coffee Break

11:00-12:30 Session 7A: STREAM 4.1.3 - Digital Activation: How automation, algorithms and machine learning are reshaping public employment services

Chair:

Ray Griffin (South East Technological University, Ireland)

Location: ACM15 1.001 (Conference Hall, 1st floor)

11:00	Minela Kvakic (Østfold University College, Norway) Karl Kristian Larsson (Child and Family Agency, Oslo Municipality, Norway) Caseworkers on the digital streets: Discretion in the digital decision-making process (abstract) PRESENTER: Minela Kvakic
11:22	Louise Jørring (Copenhagen Business School, Denmark) (Re)crafting casework? how caseworkers create work meaning in the age of automation (abstract)
11:44	Åsa Mäkitalo (University of Gothenburg, Sweden) Mona Lundin (University of Gothenburg, Sweden) Mikaela Åberg (University of Gothenburg, Sweden) Annika Bergviken Rensfeldt (University of Gothenburg, Sweden) The invisible professional helper: Encounters at the digital frontline of public education (abstract) PRESENTER: Åsa Mäkitalo

11:00-12:30 Session 7B: STREAM 4.1 - AI Technologies and their Consequences for Street-level Work

Chair:

Ida Bring Løberg (The Norwegian Directorate of Labor and Welfare, Norway)

Location: ACM15 2.1.042 (1st floor)

11:00	Rebecca Paraciani (University of Bologna, Italy) Roberto Rizza (University of Bologna, Italy) Issues on Digital Discretion. Exploring Street-Level Bureaucrats dealing with E-Government in Italy (abstract) PRESENTER: Rebecca Paraciani Discussant: Helena Iacobaeus
11:22	Julia Carlsson (Borås University, Sweden) Teres Hjärpe (Lund University, Sweden) Petra Svensson (Halmstad University, Sweden) Digitalized social service- formation of "new" street-level relations and professional compensation (abstract) PRESENTER: Julia Carlsson Discussant: Ida Bring Løberg
11:44	Helena Iacobaeus (Linköping University, Sweden) Johanna Sefyrin (Linköping University, Sweden) Elin Wihlborg (Linkoping university, Sweden) What's in a name? – How street-level bureaucrats label citizens while enhancing digital citizenship (abstract) PRESENTER: Helena Iacobaeus Discussant: Julia Carlsson
12:06	Ida Bring Løberg (The Norwegian Labour and Welfare Administration, Norway) Street-level bureaucracies in a digital age – how old structures operate in a new context (abstract) Discussant: Rebecca Paraciani

11:00-12:30 Session 7C: STREAM 6.1 - Immigration, Integration and Street-level Work in Increasingly Diverse Societies

Chair:

Karen Nielsen Breidahl (Aalborg University, Denmark)

Location: ACM 15 0.091 (ground floor)

11:00	Theresa Herzog-Abusaeeda (WU Vienna, Austria) Street-Level Perspectives: Navigating Right-Wing Policies in Educational counselling for refugees (abstract)
11:22	Karen Nielsen Breidahl (Aalborg University, Denmark) Jonas Krogh Madsen (Roskilde University, Denmark) Burdens in the immigration system: Fragile encounters and how they matter! (abstract) PRESENTER: Jonas Krogh Madsen
11:44	Martin Brussig (University of Duisburg-Essen, Germany) Peter Kupka (Institut for Employment Research (IAB), Germany) How job centres in Germany deal with the mental health of refugees (abstract) PRESENTER: Martin Brussig

11:00-12:30 Session 7D: STREAM 9.3 - Bureaucracy and Place

Chair:

Gabriela Lotta (Fundação Getulio Vargas, Brazil)

Location: ACM15 1.008 (Auditorium, 1st floor)

11:00	Paul du Gay (Royal Holloway University of London, Denmark) Kirstine Zinck Pedersen (Copenhagen Business School, Denmark) Bureaucratic backsliding at state and street-level (abstract) PRESENTER: Kirstine Zinck Pedersen Discussant: Mia Arp Fallov
11:22	Giordano Magri (Getulio Vargas Foundation, Brazil) Matthew Richmond (New Castle University, UK) Street-level bureaucracy and territory: normative regimes and inequalities in São Paulo´s Cracolândia (abstract) PRESENTER: Giordano Magri Discussant: Anne Mette Møller
11:44	Mia Arp Fallov (Aalborg University, Denmark) Andreas Møller Jørgensen (Aalborg University, Denmark) An exploration into the configuration between place-social work -community: A conversation between Critical perspectives and ANT (abstract) PRESENTER: Mia Arp Fallov Discussant: Kirstine Zinck Pedersen
12:06	Anne Mette Moller (Copenhagen Business School, Denmark) The Power of Writing things Down: Record Keeping in Frontline Work as Bureaucratic, Professional and Relational Practice (abstract) Discussant: Giordano Magri

12:30-13:30Lunch

13:30-15:00 Session 8A: STREAM 3.1 - Unemployment Arrangements and Policy Delivery at the Street-level

Chair:

Mikkel Bo Madsen (Aalborg University, Denmark)

Location: ACM15 1.008 (Auditorium, 1st floor)

13:30	Mark Considine (University of Melbourne, Australia) Phuc Nguyen (La Trobe University, Australia) What makes a good service model that effectively supports highly disadvantaged jobseekers? (abstract) PRESENTER: Phuc Nguyen
13:52	Frank Bauer (Institute for Employment Research, Germany) Street-level-bureaucrats within a triadic constellation: A new service for long-term unemployed in Germany (abstract)
14:14	Sebastian Brandl (University of Applied Labour Studies (HdBA), Germany) Thorsten Braun (VIA University College, Denmark) Edda Merete Luth (VIA University College, Denmark) Michaela Schulze (University of Applied Labour Studies (HdBA), Germany) New routes? Different ways of cooperation between SLBs and employers (abstract) PRESENTER: Michaela Schulze
14:36	Kjetil Lundberg (Western Norway University of Applied Sciences, Norway) Conditional Inclusion: Employers’ roles in work Inclusion policies targeting immigrant clients in Norway (abstract)

13:30-15:00 Session 8B: STREAM 4.2 - AI Technologies and their Consequences for Street-level Work

Chair:

Ida Bring Løberg (The Norwegian Directorate of Labor and Welfare, Norway)

Location: ACM15 2.1.042 (1st floor)

13:30	Janne Petroons (KU Leuven, Belgium) Marjolijn De Wilde (KU Leuven, Belgium) Koen Hermans (KU Leuven, Belgium) Wim Van Lancker (KU Leuven, Belgium) Linking automation and de jure discretion of street-level bureaucrats in social assistance (abstract) PRESENTER: Janne Petroons Discussant: Paolo Rossi
13:52	Paolo Rossi (University of Milano-Bicocca, Italy) Francesca Maci (University of Parma, Italy) When the screens become the streets (abstract) PRESENTER: Paolo Rossi Discussant: Nora Germundsson
14:14	Nora Germundsson (Stockholm University, Sweden) Hugo Stranz (Stockholm University, Sweden) Åke Bergmark (Stockholm University, Sweden) Reducing Administration? Unpacking the adoption of Robotic Process Automation in Swedish Social Assistance (abstract) PRESENTER: Nora Germundsson Discussant: Janne Petroons

13:30-15:00 Session 8C: STREAM 6.2 - Immigration, Integration and Street-level Work in Increasingly Diverse Societies

Chairs:

Andrea Spehar (University of Gothenburg, Sweden)
Hanne Kavli (Fafo Institute for Labour and Social Research, Norway)

Location: ACM 15 0.091 (ground floor)

13:30	Florian Sichling (University of Vienna, University of Missouri - St. Louis, Austria) Cultural diversity in street-level practice: Migrant-origin social workers during a refugee crisis in Germany (abstract)
13:52	Franziska Schreyer (Institute for Employment Research (IAB), Germany) Katja Hartosch (Institute for Employment Research (IAB), Germany) Thorsten Schlee (University Duisburg-Essen, Germany) Translating Political Goals into Street-level Practice: New Inequalities, Job Centres and Ukrainian Refugees in Germany (abstract) PRESENTER: Franziska Schreyer
14:14	Karen N. Breidahl (Aalborg University, Denmark) Evelyn Z. Brodkin (University of Chicago, United States) Managing life in limbo: A street-level view of asylum-seekers' struggle to manage life at the edge of the welfare state (abstract) PRESENTER: Karen N. Breidahl

13:30-15:00 Session 8D: STREAM 8.1 - Frontline Responsiveness

Chair:

Marie Østergaard Møller (Aalborg University, Denmark)

Location: ACM15 1.001 (Conference Hall, 1st floor)

13:30	Flávio Eiró (Vrije Universiteit Amsterdam, Netherlands) Polarized frontlines: the politics of identities in policy implementation (abstract) Discussant: Emily Corbett Corbett
13:52	Aisling Tuite (South East Technological University, Ireland) Ray Griffin (South East Technological University, Ireland) Tracing the rise of ‘de-caring’ in social welfare policy and politics (abstract) PRESENTER: Aisling Tuite Discussant: Mariana Scaff Haddad Bartos
14:14	Mariana Scaff Haddad Bartos (University of Groningen / Universidade de São Paulo, Brazil) Health Care for People Deprived of Liberty: analysing prison primary care teams through the lens of intersectorality (abstract) Discussant: Aisling Tuite
14:36	Emily Corbett (University of Melbourne, Australia) Michael McGann (University of Melbourne, Australia) Mark Considine (University of Melbourne, Australia) Towards trauma-informed employment services: Implications for street-level practice in the delivery of welfare-to-work (abstract) PRESENTER: Emily Corbett Discussant: Flávio Eiró

15:00-15:30Coffee Break

15:30-16:30 Session 9: Keynote Address: Anat Gofen

Chair:

Marie Østergaard Møller (Aalborg University, Denmark)

Location: ACM15 1.008 (Auditorium, 1st floor)

15:30

Anat Gofen (Hebrew University of Jerusalem, Israel)

Bottom-up Policy Change: Upward processes in policymaking (abstract)

17:00-17:50 Joint departure with a harbor boat to the conference dinner venue (trip duration: approx. 40-50 min.)

We sail from the quay on the left-hand side of ACM15.

18:30-22:00 Conference dinner (optional): Restaurant 'Meyers i Tårnet'

Address: Christiansborg Slotsplads, 1218 Copenhagen

NB! Please note that the restaurant is situated in the Tower which is part of the Danish Parliament’s area. This means that all guests must go through the security check at the entrance.

Thursday, June 20th

View this program: with abstracts session overview talk overview

10:00-11:30 Session 10A: STREAM 3.2 - Unemployment Arrangements and Policy Delivery at the Street-level

Chair:

Tea Bengtsson (Vive - the Danish Center for Social Science Research, Denmark)

Location: ACM15 1.008 (Auditorium, 1st floor)

10:00	Levana Magnus (University of Bristol, UK) Activating couples under Universal Credit: street-level and household perspectives on welfare reform in the UK (abstract)
10:22	Mathias Herup Nielsen (Aalborg University, Denmark) A social investment state perceived from the street-level: Tensions within employment services (abstract)
10:44	Mareike Sirman-Winkler (Carl von Ossietzky University Oldenburg, Germany) Justine Marienfeldt (University of Potsdam, Germany) Markus Tepe (University of Bremen, Germany) Street-level bureaucrats’ role identity – self-conceptualization and associated challenges (abstract) PRESENTER: Mareike Sirman-Winkler
11:06	Claudia Globisch (Institute of Employment Research (IAB), Germany) Peter Kupka (Institute of Employment Research (IAB), Germany) Kathrin Englert (Center for Evaluation and Policy Advice (ZEP), Germany) Creative Discretion at the Frontline between Management and Budgets (abstract) PRESENTER: Claudia Globisch

10:00-11:30 Session 10B: STREAM 2.1 - Co-production in Street-level Bureaucracy

Chair:

Matilde Høybye-Mortensen (VIA University College, Denmark)

Location: ACM15 2.1.042 (1st floor)

10:00	Tone Alm Andreassen (OsloMet - Oslo Metropolitan University, Norway) Therese Saltkjel (OsloMet - Oslo Metropolitan University, Norway) Does street-level organizations’ location in the service hierrarchy shape professionals’ conceptions of youth at risk? (abstract) PRESENTER: Therese Saltkjel Discussant: Matilde Høybye-Mortensen
10:22	Matilde Høybye-Mortensen (VIA university college, Denmark) Coping in collaborative work (abstract) Discussant: Therese Saltkjel

10:00-11:30 Session 10C: STREAM 6.1 - Immigration, Integration and Street-level Work in Increasingly Diverse Societies

Chair:

Karen Nielsen Breidahl (Aalborg University, Denmark)

Location: ACM 15 0.091 (ground floor)

10:00	Maristella Cacciapaglia (University of Milan, Italy) Paola Bonizzoni (University of Milan, Italy) Maurizio Artero (University of Milan, Italy) Long-awaited yet still pending: the case of 2020 amnesty program in Italy as experienced by foreign workers and employers (abstract) PRESENTER: Maristella Cacciapaglia
10:22	Astrid Ouahyb Sundsbø (Western Norway University of Applied Sciences (HVL), Norway) Immigration, integration and street-level work - Empirical insights from a in-depth case study of nav (in Bergen, Norway) (abstract)
10:44	Mariella Falkenhain (Institute for Employment Research (IAB), Research Unit "Joblessness and Social Inclusion", Germany) Emilie Dobrovolski (Institute for Employment Research (IAB), Germany) Nadja Brenning (Institute for Employment Research (IAB), Germany) Maya Kim (Institute for Employment Research (IAB), Germany) Why don‘t they work? System experience and work motivation of Ukrainian refugees in Germany (abstract) PRESENTER: Mariella Falkenhain

10:00-11:30 Session 10D: STREAM 8.2 - Citizen Responsiveness

Chair:

Michael Hill (Prof. emeritus, University of Newcastle, UK)

Location: ACM15 1.001 (Conference Hall, 1st floor)

10:00	Hanna Carlsson (Radboud University, Netherlands) Ludo Glimmerveen (Vrije Universiteit Amsterdam, Netherlands) Moving towards clients, but not too much: How home care workers and managers use boundary work repertoires to balance the need for responsiveness with the need to uphold regulations in the superdiverse context of Amsterdam (abstract) PRESENTER: Hanna Carlsson Discussant: Maja Müller
10:22	E. Lianne Visser (Leiden University, Netherlands) Nadine Raaphorst (Leiden University, Netherlands) Marie Østergaard Møller (Aalborg University, Denmark) Eduard Schmidt (Leiden University, Netherlands) Bernard Bernards (Leiden University, Netherlands) Conceptualizing citizen responsiveness (abstract) PRESENTER: E. Lianne Visser Discussant: Hanna Carlsson
10:44	Maja Müller (Aalborg University, Denmark) Mette Rømer (Aalborg University, Denmark) Responsiveness from a citizen perspective. How do vulnerable citizens experience responsiveness in the front line of social work? (abstract) PRESENTER: Maja Müller Discussant: E. Lianne Visser

11:30-11:45Coffee Break

11:45-13:15 Session 11A: STREAM 3.3 - Unemployment Arrangements and Policy Delivery at the Street-level

Chair:

Mathias Herup Nielsen (Aalborg University, Denmark)

Location: ACM15 1.008 (Auditorium, 1st floor)

11:45	Lena Kjeldsen (VIA University College, Denmark) Finn Amby (VIA University College, Denmark) Edda Luth (VIA University College, Denmark) The long and winding road to a flexi-job in Denmark: From floating to fixed categories? (abstract) PRESENTER: Lena Kjeldsen
12:07	Heidi Moen Gjersøe (OsloMet, Norway) Andreea Alecu (OsloMet, Norway) Espen Dahl (OsloMet, Norway) Magne Bråthen (OsloMet, Norway) The impact of inner-organisational factors of welfare and employment offices’ provision of activation services to long-term health beneficiaries (abstract) PRESENTER: Heidi Moen Gjersøe
12:29	Mikkel Bo Madsen (Aalborg University, Denmark) Workplace Inclusion Capacity (abstract)
12:51	Johanna Gustafsson (Örebro University, Sweden) Collaboration between employment support services and employers in successful work inclusion of persons with disabilities (abstract)

11:45-13:15 Session 11B: STREAM 2.2 - Co-production in Street-level Bureaucracy

Chair:

Matilde Høybye-Mortensen (VIA University College, Denmark)

Location: ACM15 2.1.042 (1st floor)

11:45	Andreja Pegan (University of Primorska, Slovenia) Peter Aagaard (Roskilde University, Denmark) Third-sector professionals in the mix of governance paradigms: Evidence from Denmark, England and Slovenia (abstract) PRESENTER: Peter Aagaard Discussant: Antoine Etienne
12:07	Erella Hamilton (Ashkelon Academic College, Israel) Dikla Asraf (Ramat Eliyahu Urban Regeneration Administration, Israel) From a Technocratic house committee to a residents' council: Definitions change due to a discourse between Street-level bureaucrats and neighborhood residents. (abstract) PRESENTER: Erella Hamilton Discussant: Peter Aagaard
12:29	Antoine Etienne (University of Strasbourg, France) Housing First: an ethnography case study of practical fullfilment of "direct acess" principle (abstract) Discussant: Erella Hamilton

11:45-13:45 Session 11C: STREAM 6.1.1 - Integration Work in the Nordic Countries

Chairs:

Silje Andresen (Fafo, Norway)
Maria Gussgard Volckmar-Eeg (Fafo Institute for Labour and Social Research, Norway)

Location: ACM 15 0.091 (ground floor)

11:45	Liselott Sundbäck (Åbo Akademi University, Finland) Camilla Nordberg (Åbo Akademi University, Finland) The role of trust intermediators in street-level bureaucratic encounters between forced migrants and the welfare states of Finland and Sweden (abstract) PRESENTER: Camilla Nordberg
12:07	Andrea Spehar (University of Gothenburg, Sweden) When does interculturalism reach its limits? Street level bureaucracy and diversity management in Sweden (abstract)
12:29	Nanna Enemark (Aalborg University, Denmark) “We always want to give them a chance”: Discretion, duration, and differentiation in work with migrant students in a Danish municipality’s schools (abstract)
12:51	Miika Kekki (University of Eastern Finland, Finland) Emotional labour of career counsellors as street-level integrators (abstract)
13:13	Nerina Weiss (Fafo Institute for Labour and Social Research, Norway) Ragna Lillevik (Fafo Institute for Labour and Social Research, Norway) Ingunn Bjørkhaug (Fafo Institute for Labour and Social Research, Norway) The matrix: Norwegian resettlement decisions in diverging institutional contexts. (abstract) PRESENTER: Ragna Lillevik

11:45-13:15 Session 11D: STREAM 8.3 - Responsiveness in Vulnerable Contexts

Chair:

Nadine Raaphorst (Leiden University, Netherlands)

Location: ACM15 1.001 (Conference Hall, 1st floor)

11:45	Masashi Yamabe (University of Nagasaki, Japan) How Deliberation Affects Responsiveness to People in Need: The Consequences of Normative Dilemmas at the Frontline of a Japanese Welfare Office (abstract) Discussant: Priyank Jain
12:07	Helena Stensøta (University of Gothenburg, Sweden) The state and alternative authorities: How does the frontline in Swedish “extra vulnerable neighbourhoods” perceive of the problem? (abstract) Discussant: Masashi Yamabe
12:29	Priyank Jain (Doctoral Candidate, Centre for Policy Studies, IIT Bombay, India) Reconceptualizing Bureaucratic Responsiveness: Divergent Perceptions in Street-Level Encounters Within a Weak Institutional Context (abstract) Discussant: Helena Stensøta

13:15-14:15Lunch

14:15-15:45 Session 12: Roundtable: Advancing the Field of Street-level Research

Panel speakers:

Mark Considine (University of Melbourne), Gabriela Lotta (Fundação Getulio Vargas), Evelyn Brodkin (University of Chicago), Bernardo Zacka (Massachusetts Institute of Technology) & Michael Lipsky.

The panel participants have been given the freedom to discuss what they believe can advance the field of street-level research. Additionally, we have asked them to address two specific questions:

The shift from New Public Management (NPM) to New Public Governance (NPG) emphasizes societal and stakeholder values beyond cost-effectiveness, requiring more adaptable governance structures. These changes, involving layering or hybridity, significantly influence global public service reform, scholarly discourse, and policymaking. However, the transformation of public organizations to become public value-oriented, especially at the street level, remains underexplored, particularly regarding the evolving roles of street-level bureaucrats. How does this shift in governance impact street-level bureaucrats?
Digital era governance is frequently cited as transforming public service production, including frontline work and citizen interactions. How can we understand the impact of digitization and AI on street-level bureaucracy (SLB) research?

Chair:

Michael Lipsky (prof. emeritus, United States)

Location: ACM15 1.008 (Auditorium, 1st floor)

15:45-16:00 Session 13: Conference closing session

Location: ACM15 1.008 (Auditorium, 1st floor)