Program for Tuesday, June 18th: Talk View

PROGRAM FOR TUESDAY, JUNE 18TH: TALK VIEW

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View: with abstracts session overview

8:30

9:00

9:30

10:00

10:30

11:00

11:30

12:00

12:30

13:00

13:30

14:00

14:30

15:00

15:30

16:00

16:30

17:00

17:30

18:00

18:30

08:30-10:00 Conference Registration & Coffee (VENUE: Aalborg University Copenhagen Campus, A. C. Meyers Vænge 15, Copenhagen)

10:00-10:15 Conference Welcome: Dorte Caswell

10:15-11:15

‘Professional’ Street-Level Bureaucracy (PSLB) – Changing Forms of Professionalism in Public Service

Mirko Noordegraaf

11:30-11:52

Strengthening responsiveness through innovation and Co-creation of Knowledge between Employment Services and

Dorte Caswell, Tanja Dall

11:52-12:14

Human encounters in the welfarestate - a study of meetings between case managers and users in allocation office in

Nina Solberg

12:14-12:36

Facilitating bottom-up street-level innovation through positive deviance (PD)

Mette Sønderskov, Anna Kirah, Anat Gofen

11:30-11:52

Street level managers’ influence on frontline practices with poor clients

Asia Loiferman Kogan, Einat Lavee

11:52-12:14

The construction of the unmotivated client as a tool for solving the dilemma between control and reflexive approaches of social workers working with vulnerable children in the Czech

Katerina Mikulcova, Veronika Mia Racko

12:14-12:36

Care and control of service users: professional and organizational dilemmas for social workers in the initial access to social

Fabio Cappello, Paolo Rossi, Mara Sanfelici

11:30-11:52

Keeping the/at a distance. An analysis of the social construction of relations to the institution of

Aurélie Gonnet, François Sarfati, Jules Simha

11:52-12:14

Does gender matter in Supported Employment? A qualitative study of participants’ experiences

Ingrid Witte, Thomas Strandberg, Johanna Gustafsson

12:14-12:36

A multidimensional approach for exploring public sector stereotypes and their impact on citizens’

Michal Gilboa, Saar Alon-Barkat

11:30-11:52

Welfare, older people and migrant women working in the care sector: a survey in central Italy

Antonella Golino, Daniela Grignoli, Sara Santini

11:52-12:14

Unpacking Resettlement: Exploring UNHCR street-level bureaucrats selection practices in Rwanda

Kine Bækkevold, Ingunn Bjørkhaug, Shai Divon

12:14-12:36

Digital Transformations in Street Level Bureaucracies: the experience of a rural municipality in

Ana Caruso

12:36-12:58

Beyond Automation: How Street-Level Bureaucrats Mitigate Flaws in Argentina's Universal Child

Juliana Montesano

11:30-11:52

Street-level implementation of social policy in new forms of hybrid governance

Nicolette van Gestel, Flemming Larsen

11:52-12:14

Resilience by chance or by design? Investigating social policy implementation evolution

Elias Pekkola, Rómulo Pinheiro, Luiz Alonso de Andrade, Emmi Siirtola

12:14-12:36

Outsourcing Expertise: The Reconfiguration of Professionalism under the Regulatory Welfare State

Avishai Benish

12:36-12:58

The Swedish foster care market: The field of independent foster care in an international context

E. Shanks, M. Sallnäs, T. Lundström, E. Fridell Lif, D. Pålsson

14:00-14:22

Making responsible innovation work: Creation and performance of a unique healthcare system

Stefan Szücs

14:22-14:44

Boundary obstacles in social innovation within the affective borderscape of deterrence

Katrine Syppli Kohl, Ditte Shapiro, Marie Sandberg, Rikke Egaa Jørgensen

14:00-14:22

The role of templates and onboarding programs for frontline workers’ practice: The case of child participation in the Danish Agency of Family

Sarah Alminde, Hanne Warming

14:22-14:44

Street-level workers’ discretion in administrative crisis in adult social work

Sanni Lindroos

14:44-15:06

Anti- oppressive street level bureaucrats? An Italian study on social workers practices

Elena Allegri, Mara Sanfelici

14:00-14:22

Administrative capital from the client perspective: How citizens experience, respond to and cope with street-level bureaucracy in the context of welfare

Monika Senghaas

14:22-14:44

lower classes and institutions: interactions, lack of interactions, conflicts

Daniela Leonardi

14:44-15:06

Old age poverty and welfare service encounters in the Norwegian welfare state

Helle Cathrine Hansen

14:00-14:22

Ministerial advisors switching sides. A qualitative case study in Belgium

Kim Loyens

14:22-14:44

The fearless workplace: Uncovering pathways to psychological safety at the frontlines

Shelena Keulemans

14:44-15:06

Facing Authoritarian Populism: The Impact on Street-Level Bureaucrats and Public Service Delivery

Gabriela Lotta

15:06-15:28

Frontline interactions on inequal treatment of clients: an analysis of (in)equality talk

Nadine Raaphorst

14:00-14:22

Reactive numbers: Exploring quantitative data as interventions in street-level bureaucracy work.

Leif Kongsgaard

14:22-14:44

Arrested development - The lock-in mechanisms of performance regimes

Niklas Andersen

14:44-15:06

Governing Street-Level Bureaucracies: Towards a New Analytical Framework

Kerstin Jacobsson, Hakan Johansson

16:00-16:22

Artificial Intelligence in Norwegian Welfare Services: Caseworkers' Discretionary Decision-Making

Silje Andresen, Maria Volckmar-Eeg

16:22-16:44

Algorithmic Profiling in Public Employment Services: A Systematic Review on the Effects on Caseworkers and

Mareike Sirman-Winkler, Daria Szafran, Sonja Mei Wang

16:44-17:06

How context matters: human oversight of automated-decision-making systems in welfare administration

Karolina Sztandar-Sztanderska

17:06-17:28

Public Labour Market Infrastructure: New digital horizons for public employment services

E. Holden, P. White, B. Casey, A. Tuite, A. Jordan, R. Griffin

16:00-16:22

Dutch practitioners’ perspectives on the added-value of social work engagement in job activation

Paul van der Aa, Leonie le Sage

16:22-16:44

Perceptions of professionalism among clients and social workers in public employment services

Tanja Dall

16:00-16:22

A burden on top of a burden? How welfare recipients’ interactions with street-level bureaucrats impact their experiences of administrative

Miriam Raab

16:22-16:44

Describing "the system" from a user perspective: How welfare bureaucratic experiences make use of generalisations about "the" Romanian

Borbála Kovács, Jeremy Morris

16:44-17:06

The ‘Trust Paradox’: Explaining Clients’ Perceptions of Street Level Bureacrats

Einat Lavee

17:06-17:28

Which citizens solicit street-level bureaucrats and why? Insights from Turkey’s muhtars

Elise Massicard

16:00-17:30 Session 5D

16:00-16:22

Coordination through soft or hard boundaries? Exploring the effects of street-level managers’ configurational boundary work on coordinated employment and social

Tone Alm Andreassen, Eric Breit, Chris Rønningstad

16:22-16:44

Interdisciplinary frontline teams in home-based healthcare: A study of trust model practices, paradoxes and dual

Ruth-Ellen Slåtsveen, Torunn Wibe, Liv Halvorsrud, Anne Lund

16:44-17:06

Navigating the roles of a service provider and a civil servant: activation services for young welfare

Anne Hege Strand, Heidi Moen Gjersøe

17:30-18:30 Welcome Drinks, Finger Food and Networking

11:15-11:30 Short Break

13:00-14:00 Lunch

15:30-16:00 Coffee Break