Conference Registration & Coffee (VENUE: Aalborg University Copenhagen Campus, A. C. Meyers Vænge 15, Copenhagen)

Conference Welcome: Dorte Caswell

Keynote Address: Mirko Noordegraaf

STREAM 10.1 - Collaborative Innovation in Street-level Research: Co-creating knowledge between research and practice

STREAM 7.1 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

STREAM 12.1 - SLB from the Client Perspective: Variations

STREAM 11 - Setting the Scene for Street-level Bureaucracy in the Global South: Opportunities and challenges in context-based approaches

STREAM 1.1 - Management and Organization of State-citizen Encounters

STREAM 10.2 - Collaborative Innovation in Street-level Research: Co-creating knowledge between research and practice

STREAM 7.2 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

STREAM 12.2 - SLB from the Client Perspective: Capitals

STREAM 9.1 - Integrity, Psychological Safety and Equal Treatment

STREAM 1.2 - Management and Organization of State-citizen Encounters

STREAM 4.1.1 - Digital Activation: How automation, algorithms and machine learning are reshaping public employment services

STREAM 7.3 - Professional Mandate and Policy in Action: Practising Social Work in Street-Level Bureaucracies

STREAM 12.3 - SLB from the Client Perspective: Perceptions

STREAM 1.3 - Management and Organization of State-citizen Encounters

Welcome Drinks, Finger Food and Networking