SLB2024: 5TH STREET-LEVEL BUREAUCRACY CONFERENCE

A
Aagaard, Peter	Third-sector professionals in the mix of governance paradigms: Evidence from Denmark, England and Slovenia
Alecu, Andreea	The impact of inner-organisational factors of welfare and employment offices’ provision of activation services to long-term health beneficiaries
Allegri, Elena	Anti- oppressive street level bureaucrats? An Italian study on social workers practices
Alm Andreassen, Tone	Does street-level organizations’ location in the service hierrarchy shape professionals’ conceptions of youth at risk? Coordination through soft or hard boundaries? Exploring the effects of street-level managers’ configurational boundary work on coordinated employment and social services
Alminde, Sarah	The role of templates and onboarding programs for frontline workers’ practice: The case of child participation in the Danish Agency of Family Law
Alon-Barkat, Saar	A multidimensional approach for exploring public sector stereotypes and their impact on citizens’ perceptions
Alonso de Andrade, Luiz	Resilience by chance or by design? Investigating social policy implementation evolution
Amby, Finn	The long and winding road to a flexi-job in Denmark: From floating to fixed categories?
Andersen, Niklas	Arrested development - The lock-in mechanisms of performance regimes
Andresen, Silje	Artificial Intelligence in Norwegian Welfare Services: Caseworkers' Discretionary Decision-Making Process
Artero, Maurizio	Long-awaited yet still pending: the case of 2020 amnesty program in Italy as experienced by foreign workers and employers
Asraf, Dikla	From a Technocratic house committee to a residents' council: Definitions change due to a discourse between Street-level bureaucrats and neighborhood residents.
B
Bauer, Frank	Street-level-bureaucrats within a triadic constellation: A new service for long-term unemployed in Germany
Bendix Kleif, Helle	48 cases of NEET’s: Coming to terms with the status quo?
Bengtsson, Tea	Transformations of Caseworkers’ Child Welfare Assessments Over Time: A Replication Study Using Vignettes to Track Changes in Practice
Benish, Avishai	Outsourcing Expertise: The Reconfiguration of Professionalism under the Regulatory Welfare State
Bergmark, Åke	Reducing Administration? Unpacking the adoption of Robotic Process Automation in Swedish Social Assistance
Bergviken Rensfeldt, Annika	The invisible professional helper: Encounters at the digital frontline of public education
Bernards, Bernard	Conceptualizing citizen responsiveness
Bjørkhaug, Ingunn	The matrix: Norwegian resettlement decisions in diverging institutional contexts.
Bjørkhaug, Ingunn	Unpacking Resettlement: Exploring UNHCR street-level bureaucrats selection practices in Rwanda
Bonizzoni, Paola	Long-awaited yet still pending: the case of 2020 amnesty program in Italy as experienced by foreign workers and employers
Brandl, Sebastian	New routes? Different ways of cooperation between SLBs and employers
Braun, Thorsten	New routes? Different ways of cooperation between SLBs and employers
Breit, Eric	Coordination through soft or hard boundaries? Exploring the effects of street-level managers’ configurational boundary work on coordinated employment and social services
Brenning, Nadja	Why don‘t they work? System experience and work motivation of Ukrainian refugees in Germany
Brodkin, Evelyn Z.	Managing life in limbo: A street-level view of asylum-seekers' struggle to manage life at the edge of the welfare state
Brown, Jeremiah	Binary Logic on the Frontlines: The Impact of Reshaping Discretion in the Digital Welfare State
Brussig, Martin	How job centres in Germany deal with the mental health of refugees
Bråthen, Magne	The impact of inner-organisational factors of welfare and employment offices’ provision of activation services to long-term health beneficiaries
Bækkevold, Kine	Unpacking Resettlement: Exploring UNHCR street-level bureaucrats selection practices in Rwanda
C
Cacciapaglia, Maristella	Long-awaited yet still pending: the case of 2020 amnesty program in Italy as experienced by foreign workers and employers
Cappello, Fabio	Care and control of service users: professional and organizational dilemmas for social workers in the initial access to social services
Carlsson, Hanna	Moving towards clients, but not too much: How home care workers and managers use boundary work repertoires to balance the need for responsiveness with the need to uphold regulations in the superdiverse context of Amsterdam
Carlsson, Julia	Digitalized social service- formation of "new" street-level relations and professional compensation
Caruso, Ana	Digital Transformations in Street Level Bureaucracies: the experience of a rural municipality in Argentina
Casey, Brian	Public Labour Market Infrastructure: New digital horizons for public employment services
Caswell, Dorte	Strengthening responsiveness through innovation and Co-creation of Knowledge between Employment Services and Research
Chang, Ahrum	Representative Bureaucracy on a Continuum: How Street-Level Interactional Contexts Change Bureaucratic Behavior
Considine, Mark	What makes a good service model that effectively supports highly disadvantaged jobseekers? Towards trauma-informed employment services: Implications for street-level practice in the delivery of welfare-to-work
Corbett, Emily	Towards trauma-informed employment services: Implications for street-level practice in the delivery of welfare-to-work
D
Dahl, Espen	The impact of inner-organisational factors of welfare and employment offices’ provision of activation services to long-term health beneficiaries
Dall, Tanja	Strengthening responsiveness through innovation and Co-creation of Knowledge between Employment Services and Research Perceptions of professionalism among clients and social workers in public employment services
De Wilde, Marjolijn	Linking automation and de jure discretion of street-level bureaucrats in social assistance
Divon, Shai	Unpacking Resettlement: Exploring UNHCR street-level bureaucrats selection practices in Rwanda
Dobrovolski, Emilie	Why don‘t they work? System experience and work motivation of Ukrainian refugees in Germany
du Gay, Paul	Bureaucratic backsliding at state and street-level
E
Eiró, Flávio	Polarized frontlines: the politics of identities in policy implementation
Enemark, Nanna	“We always want to give them a chance”: Discretion, duration, and differentiation in work with migrant students in a Danish municipality’s schools
Englert, Kathrin	Creative Discretion at the Frontline between Management and Budgets
Espinoza, Ingrid	Who deserves to be treated with (more) respect? Using Language as an Indicator of Behavior to Understand Deservingness Preferences
Etienne, Antoine	Housing First: an ethnography case study of practical fullfilment of "direct acess" principle
F
Falkenhain, Mariella	Why don‘t they work? System experience and work motivation of Ukrainian refugees in Germany
Fallov, Mia Arp	An exploration into the configuration between place-social work -community: A conversation between Critical perspectives and ANT
Fridell Lif, Evelina	The Swedish foster care market: The field of independent foster care in an international context
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Germundsson, Nora	Reducing Administration? Unpacking the adoption of Robotic Process Automation in Swedish Social Assistance
Gilboa, Michal	A multidimensional approach for exploring public sector stereotypes and their impact on citizens’ perceptions
Gjersøe, Heidi Moen	Navigating the roles of a service provider and a civil servant: activation services for young welfare users
Gjersøe, Heidi Moen	The impact of inner-organisational factors of welfare and employment offices’ provision of activation services to long-term health beneficiaries
Glimmerveen, Ludo	Moving towards clients, but not too much: How home care workers and managers use boundary work repertoires to balance the need for responsiveness with the need to uphold regulations in the superdiverse context of Amsterdam
Globisch, Claudia	Creative Discretion at the Frontline between Management and Budgets
Gofen, Anat	Facilitating bottom-up street-level innovation through positive deviance (PD)
Gofen, Anat	Bottom-up Policy Change: Upward processes in policymaking
Golino, Antonella	Welfare, older people and migrant women working in the care sector: a survey in central Italy
Gonnet, Aurélie	Keeping the/at a distance. An analysis of the social construction of relations to the institution of unemployment
Griffin, Ray	Considering the animating ethos of designing digital first unemployment services: On the motivation of others Public Labour Market Infrastructure: New digital horizons for public employment services
Griffin, Ray	Tracing the rise of ‘de-caring’ in social welfare policy and politics
Grignoli, Daniela	Welfare, older people and migrant women working in the care sector: a survey in central Italy
Gustafsson, Johanna	Does gender matter in Supported Employment? A qualitative study of participants’ experiences Collaboration between employment support services and employers in successful work inclusion of persons with disabilities
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Halvorsrud, Liv	Interdisciplinary frontline teams in home-based healthcare: A study of trust model practices, paradoxes and dual belongings.
Hamilton, Erella	From a Technocratic house committee to a residents' council: Definitions change due to a discourse between Street-level bureaucrats and neighborhood residents.
Hansen, Helle Cathrine	Old age poverty and welfare service encounters in the Norwegian welfare state
Hartosch, Katja	Translating Political Goals into Street-level Practice: New Inequalities, Job Centres and Ukrainian Refugees in Germany
Henze-Pedersen, Sofie	Transformations of Caseworkers’ Child Welfare Assessments Over Time: A Replication Study Using Vignettes to Track Changes in Practice
Hermans, Koen	Linking automation and de jure discretion of street-level bureaucrats in social assistance
Herup Nielsen, Mathias	A social investment state perceived from the street-level: Tensions within employment services
Herzog-Abusaeeda, Theresa	Street-Level Perspectives: Navigating Right-Wing Policies in Educational counselling for refugees
Hill, Michael	Shared ideals – different circumstances
Hjärpe, Teres	Digitalized social service- formation of "new" street-level relations and professional compensation
Holden, Emma	Public Labour Market Infrastructure: New digital horizons for public employment services
Høybye-Mortensen, Matilde	Coping in collaborative work
I
Iacobaeus, Helena	What's in a name? – How street-level bureaucrats label citizens while enhancing digital citizenship
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Jacobsson, Kerstin	Governing Street-Level Bureaucracies: Towards a New Analytical Framework
Jain, Priyank	Reconceptualizing Bureaucratic Responsiveness: Divergent Perceptions in Street-Level Encounters Within a Weak Institutional Context
Johansson, Hakan	Governing Street-Level Bureaucracies: Towards a New Analytical Framework
Jordan, Antoinette	Considering the animating ethos of designing digital first unemployment services: On the motivation of others Public Labour Market Infrastructure: New digital horizons for public employment services
Jørgensen, Andreas Møller	An exploration into the configuration between place-social work -community: A conversation between Critical perspectives and ANT
Jørgensen, Rikke Egaa	Boundary obstacles in social innovation within the affective borderscape of deterrence
Jørring, Louise	(Re)crafting casework? how caseworkers create work meaning in the age of automation
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Karmsteen, Kirstine	Transformations of Caseworkers’ Child Welfare Assessments Over Time: A Replication Study Using Vignettes to Track Changes in Practice
Kekki, Miika	Emotional labour of career counsellors as street-level integrators
Keulemans, Shelena	The fearless workplace: Uncovering pathways to psychological safety at the frontlines
Kim, Maya	Why don‘t they work? System experience and work motivation of Ukrainian refugees in Germany
Kirah, Anna	Facilitating bottom-up street-level innovation through positive deviance (PD)
Kjeldsen, Lena	The long and winding road to a flexi-job in Denmark: From floating to fixed categories?
Kohl, Katrine Syppli	Boundary obstacles in social innovation within the affective borderscape of deterrence
Kongsgaard, Leif	Reactive numbers: Exploring quantitative data as interventions in street-level bureaucracy work.
Kovács, Borbála	Describing "the system" from a user perspective: How welfare bureaucratic experiences make use of generalisations about "the" Romanian state
Kristensen, Anders	Enhancing Collaboration in Physical Child Abuse Cases: A Comprehensive Analysis of Intersectoral Challenges in Denmark
Kupka, Peter	Creative Discretion at the Frontline between Management and Budgets How job centres in Germany deal with the mental health of refugees
Kvakic, Minela	Caseworkers on the digital streets: Discretion in the digital decision-making process
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Larsen, Flemming	Street-level implementation of social policy in new forms of hybrid governance
Larsson, Karl Kristian	Caseworkers on the digital streets: Discretion in the digital decision-making process
Lavee, Einat	“Only under my terms”: Gender differences in street-level bureaucrats’ engagement in informal practices Street level managers’ influence on frontline practices with poor clients The ‘Trust Paradox’: Explaining Clients’ Perceptions of Street Level Bureacrats
le Sage, Leonie	Dutch practitioners’ perspectives on the added-value of social work engagement in job activation
Leonardi, Daniela	lower classes and institutions: interactions, lack of interactions, conflicts
Lillevik, Ragna	The matrix: Norwegian resettlement decisions in diverging institutional contexts.
Lindroos, Sanni	Street-level workers’ discretion in administrative crisis in adult social work
Loiferman Kogan, Asia	Street level managers’ influence on frontline practices with poor clients
Lotta, Gabriela	Shared ideals – different circumstances Facing Authoritarian Populism: The Impact on Street-Level Bureaucrats and Public Service Delivery
Loyens, Kim	Ministerial advisors switching sides. A qualitative case study in Belgium
Lund, Anne	Interdisciplinary frontline teams in home-based healthcare: A study of trust model practices, paradoxes and dual belongings.
Lundberg, Kjetil	Conditional Inclusion: Employers’ roles in work Inclusion policies targeting immigrant clients in Norway
Lundin, Mona	The invisible professional helper: Encounters at the digital frontline of public education
Lundström, Tommy	The Swedish foster care market: The field of independent foster care in an international context
Luth, Edda	The long and winding road to a flexi-job in Denmark: From floating to fixed categories? New routes? Different ways of cooperation between SLBs and employers
Løberg, Ida Bring	Street-level bureaucracies in a digital age – how old structures operate in a new context
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Maci, Francesca	When the screens become the streets
Madsen, Jonas Krogh	Burdens in the immigration system: Fragile encounters and how they matter!
Madsen, Mikkel Bo	Workplace Inclusion Capacity
Magnus, Levana	Activating couples under Universal Credit: street-level and household perspectives on welfare reform in the UK
Magnussen, Siv Fladsrud	Street-Level Bureaucracy: Perpetuating vulnerability among already marginalized clients?
Magri, Giordano	Street-level bureaucracy and territory: normative regimes and inequalities in São Paulo´s Cracolândia
Marienfeldt, Justine	Street-level bureaucrats’ role identity – self-conceptualization and associated challenges
Massicard, Elise	Which citizens solicit street-level bureaucrats and why? Insights from Turkey’s muhtars
McGann, Michael	Towards trauma-informed employment services: Implications for street-level practice in the delivery of welfare-to-work
Mei Wang, Sonja	Algorithmic Profiling in Public Employment Services: A Systematic Review on the Effects on Caseworkers and Jobseekers
Meilvang, Marie	Automatization of documentation in frontline social work
Merikoski, Paula	Bureaucratic violence and practices of silence in linguistically diversifying welfare institutions
Mikulcova, Katerina	The construction of the unmotivated client as a tool for solving the dilemma between control and reflexive approaches of social workers working with vulnerable children in the Czech Republic
Monrad, Merete	Counter-emotions in the resistance of welfare recipients: the significance of online communities for coping with administrative burdens
Montesano, Juliana	Beyond Automation: How Street-Level Bureaucrats Mitigate Flaws in Argentina's Universal Child Allowance
Morris, Jeremy	Describing "the system" from a user perspective: How welfare bureaucratic experiences make use of generalisations about "the" Romanian state
Myraunet, Ingunn	Providing integrated care in interprofessional teams with peer support
Mäkitalo, Åsa	The invisible professional helper: Encounters at the digital frontline of public education
Møller, Anne Mette	Transformations of Caseworkers’ Child Welfare Assessments Over Time: A Replication Study Using Vignettes to Track Changes in Practice The Power of Writing things Down: Record Keeping in Frontline Work as Bureaucratic, Professional and Relational Practice
Møller, Marie	Shared ideals – different circumstances Conceptualizing citizen responsiveness
Müller, Maja	Responsiveness from a citizen perspective. How do vulnerable citizens experience responsiveness in the front line of social work?
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Nguyen, Phuc	What makes a good service model that effectively supports highly disadvantaged jobseekers?
Nielsen Breidahl, Karen	Burdens in the immigration system: Fragile encounters and how they matter! Managing life in limbo: A street-level view of asylum-seekers' struggle to manage life at the edge of the welfare state
Noordegraaf, Mirko	‘Professional’ Street-Level Bureaucracy (PSLB) – Changing Forms of Professionalism in Public Service Delivery
Nordberg, Camilla	Bureaucratic violence and practices of silence in linguistically diversifying welfare institutions The role of trust intermediators in street-level bureaucratic encounters between forced migrants and the welfare states of Finland and Sweden
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Paraciani, Rebecca	Issues on Digital Discretion. Exploring Street-Level Bureaucrats dealing with E-Government in Italy
Pedersen, Kirstine Zinck	Bureaucratic backsliding at state and street-level
Pegan, Andreja	Third-sector professionals in the mix of governance paradigms: Evidence from Denmark, England and Slovenia
Pekkola, Elias	Resilience by chance or by design? Investigating social policy implementation evolution
Petroons, Janne	Linking automation and de jure discretion of street-level bureaucrats in social assistance
Pinheiro, Rómulo	Resilience by chance or by design? Investigating social policy implementation evolution
Pålsson, David	The Swedish foster care market: The field of independent foster care in an international context
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Raab, Miriam	A burden on top of a burden? How welfare recipients’ interactions with street-level bureaucrats impact their experiences of administrative burden
Raaphorst, Nadine	Conceptualizing citizen responsiveness Frontline interactions on inequal treatment of clients: an analysis of (in)equality talk
Racko, Veronika Mia	The construction of the unmotivated client as a tool for solving the dilemma between control and reflexive approaches of social workers working with vulnerable children in the Czech Republic
Richmond, Matthew	Street-level bureaucracy and territory: normative regimes and inequalities in São Paulo´s Cracolândia
Rizza, Roberto	Issues on Digital Discretion. Exploring Street-Level Bureaucrats dealing with E-Government in Italy
Rossi, Paolo	Care and control of service users: professional and organizational dilemmas for social workers in the initial access to social services When the screens become the streets
Rømer, Mette	Responsiveness from a citizen perspective. How do vulnerable citizens experience responsiveness in the front line of social work?
Rønningstad, Chris	Coordination through soft or hard boundaries? Exploring the effects of street-level managers’ configurational boundary work on coordinated employment and social services
Rønshaugen, Marie	Street-Level Bureaucracy: Perpetuating vulnerability among already marginalized clients?
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Sallnäs, Marie	The Swedish foster care market: The field of independent foster care in an international context
Saltkjel, Therese	Does street-level organizations’ location in the service hierrarchy shape professionals’ conceptions of youth at risk?
Sandberg, Marie	Boundary obstacles in social innovation within the affective borderscape of deterrence
Sanfelici, Mara	Care and control of service users: professional and organizational dilemmas for social workers in the initial access to social services Anti- oppressive street level bureaucrats? An Italian study on social workers practices
Santini, Sara	Welfare, older people and migrant women working in the care sector: a survey in central Italy
Sarfati, François	Keeping the/at a distance. An analysis of the social construction of relations to the institution of unemployment
Scaff Haddad Bartos, Mariana	Health Care for People Deprived of Liberty: analysing prison primary care teams through the lens of intersectorality
Schlee, Thorsten	Translating Political Goals into Street-level Practice: New Inequalities, Job Centres and Ukrainian Refugees in Germany
Schmidt, Eduard	Conceptualizing citizen responsiveness
Schreyer, Franziska	Translating Political Goals into Street-level Practice: New Inequalities, Job Centres and Ukrainian Refugees in Germany
Schulze, Michaela	New routes? Different ways of cooperation between SLBs and employers
Sefyrin, Johanna	What's in a name? – How street-level bureaucrats label citizens while enhancing digital citizenship
Senghaas, Monika	Administrative capital from the client perspective: How citizens experience, respond to and cope with street-level bureaucracy in the context of welfare conditionality
Shalev Greenman, Ofri	“Only under my terms”: Gender differences in street-level bureaucrats’ engagement in informal practices
Shanks, Emeli	The Swedish foster care market: The field of independent foster care in an international context
Shapiro, Ditte	Boundary obstacles in social innovation within the affective borderscape of deterrence
Sichling, Florian	Cultural diversity in street-level practice: Migrant-origin social workers during a refugee crisis in Germany
Siehling-Monas, Stella Mia	Automatization of documentation in frontline social work
Siirtola, Emmi	Resilience by chance or by design? Investigating social policy implementation evolution
Simha, Jules	Keeping the/at a distance. An analysis of the social construction of relations to the institution of unemployment
Sirman-Winkler, Mareike	Street-level bureaucrats’ role identity – self-conceptualization and associated challenges Algorithmic Profiling in Public Employment Services: A Systematic Review on the Effects on Caseworkers and Jobseekers
Slåtsveen, Ruth-Ellen	Interdisciplinary frontline teams in home-based healthcare: A study of trust model practices, paradoxes and dual belongings.
Solberg, Nina	Human encounters in the welfarestate - a study of meetings between case managers and users in allocation office in Norway
Spehar, Andrea	When does interculturalism reach its limits? Street level bureaucracy and diversity management in Sweden
Stensøta, Helena	The state and alternative authorities: How does the frontline in Swedish “extra vulnerable neighbourhoods” perceive of the problem?
Strand, Anne Hege	Navigating the roles of a service provider and a civil servant: activation services for young welfare users
Strandberg, Thomas	Does gender matter in Supported Employment? A qualitative study of participants’ experiences
Stranz, Hugo	Reducing Administration? Unpacking the adoption of Robotic Process Automation in Swedish Social Assistance
Sundbäck, Liselott	The role of trust intermediators in street-level bureaucratic encounters between forced migrants and the welfare states of Finland and Sweden
Sundsbø, Astrid Ouahyb	Immigration, integration and street-level work - Empirical insights from a in-depth case study of nav (in Bergen, Norway)
Svensson, Petra	Digitalized social service- formation of "new" street-level relations and professional compensation
Szafran, Daria	Algorithmic Profiling in Public Employment Services: A Systematic Review on the Effects on Caseworkers and Jobseekers
Sztandar-Sztanderska, Karolina	How context matters: human oversight of automated-decision-making systems in welfare administration
Szücs, Stefan	Making responsible innovation work: Creation and performance of a unique healthcare system
Sønderskov, Mette	Street-Level Bureaucracy: Perpetuating vulnerability among already marginalized clients? Facilitating bottom-up street-level innovation through positive deviance (PD)
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Tepe, Markus	Street-level bureaucrats’ role identity – self-conceptualization and associated challenges
Thomazinho, Gabriela	Shared ideals – different circumstances
Tuite, Aisling	Considering the animating ethos of designing digital first unemployment services: On the motivation of others Tracing the rise of ‘de-caring’ in social welfare policy and politics Public Labour Market Infrastructure: New digital horizons for public employment services
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van der Aa, Paul	Dutch practitioners’ perspectives on the added-value of social work engagement in job activation
van Gestel, Nicolette	Street-level implementation of social policy in new forms of hybrid governance
Van Lancker, Wim	Linking automation and de jure discretion of street-level bureaucrats in social assistance
Visser, E. Lianne	Conceptualizing citizen responsiveness
Volckmar-Eeg, Maria	Artificial Intelligence in Norwegian Welfare Services: Caseworkers' Discretionary Decision-Making Process
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Warming, Hanne	The role of templates and onboarding programs for frontline workers’ practice: The case of child participation in the Danish Agency of Family Law
Weiss, Nerina	The matrix: Norwegian resettlement decisions in diverging institutional contexts.
White, P.J.	Public Labour Market Infrastructure: New digital horizons for public employment services
Wibe, Torunn	Interdisciplinary frontline teams in home-based healthcare: A study of trust model practices, paradoxes and dual belongings.
Wihlborg, Elin	What's in a name? – How street-level bureaucrats label citizens while enhancing digital citizenship
Witte, Ingrid	Does gender matter in Supported Employment? A qualitative study of participants’ experiences
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Yamabe, Masashi	How Deliberation Affects Responsiveness to People in Need: The Consequences of Normative Dilemmas at the Frontline of a Japanese Welfare Office
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Åberg, Mikaela	The invisible professional helper: Encounters at the digital frontline of public education

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