SLB2022: 4TH STREET-LEVEL BUREAUCRACY CONFERENCE

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Alecu, Andreea	Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making
Alm Andreassen, Tone	To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation
Alstam, Kristina	Between the Design and the Real: Managing policy and practical work in collaborative professional crime prevention
Amby, Finn	Organizational outputs of political reforms: the case of the disability keyperson in job centers
Andersen, Niklas	Bracketing power: New mixtures of freedom and power arising in the governance of employment services
Andersen, Simon Calmar	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Aucoin, Ciara	Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex
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Bachiller Lopez, Covadonga	Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex
Ball, Sarah	The new digital governance of welfare to work: conceptualising a new mode of governance at street-level
Basberg Neumann, Cecilie	Logistics of care - frontline practice in homebased elderly care
Bengtsson, Tea Torbenfeldt	Work satisfaction and retention of street-level professionals in Danish child welfare services
Bergmark, Åke	Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
Bernhard, Stefan	Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises
Bonoli, Giuliano	Making the most of refugees’ human capital: integration policy and case worker decisions in Switzerland
Breidahl, Karen	Managing Asylum: Street-Level Organizations and Refugee Crises
Breit, Eric	To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation Ableist workplaces revisited: Exploring positive relational work in inclusive workplaces
Brekke, Pål Roar Torp	Honneth: An expert’s guide to a successful, free, and self-realized human nature
Brodkin, Evelyn	Managing Asylum: Street-Level Organizations and Refugee Crises
Busengdal, Elisabeth	Extending boundaries of professional activity to promote desired policy outcomes in refugee integration
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Camões, Pedro	What facilitate the enforcement of traffic laws by police officers?
Carter, Eleanor	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support
Caswell, Dorte	Welcome to the 4th Street-level Bureaucracy Conference
Cecchini, Mathilde	Relations of trust between frontline workers and citizens – the role of context
Christensen, Anders	Danish jobcenters adaptation to policy reform and street level discretion
Cohen, Nissim	Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police
Considine, Mark	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
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Dall, Tanja	Employer engagement as connective professionalism in street-level organizations
Dallara, Cristina	Getting into South-European judicial systems through the Street-level Bureaucracy. The case of Italian Immigration judges
Den Uijl, Henk	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
Dewanckel, Lore	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
Djupvik, Alf Roger	Activation Policy and Discretion in the Norwegian Labour and Welfare Administration (NAV) – introducing a multi-layered explanatory model
Djuve, Anne Britt	Sanctioning and sabotage at the street level
Domingos, Fernando	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support
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Edri, Ofek	Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police
Eikås, Magne	Activation Policy and Discretion in the Norwegian Labour and Welfare Administration (NAV) – introducing a multi-layered explanatory model
Enemark, Nanna Ramsing	Street-Level Resistance to Municipal Policies for Schooling of Newly Arrived Migrant Students
Englert, Kathrin	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
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Falkenhain, Mariella	Limits of Activation? How street-level bureaucrats in German jobcenters responded to the migration crisis
Fernqvist, Stina	Emotional dissonance and boundary work among case officers at a Swedish government agency
Finne, Joakim	Collaborative mental health treatment: current practices among mental health providers in Norway
Finne, Joakim	Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment
Flinkfeldt, Marie	Gender and policy-in-action in social insurance encounters New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
Forkby, Torbjörn	Between the Design and the Real: Managing policy and practical work in collaborative professional crime prevention
Fossum Skogstad, Line	“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice
Frankowski, Andrea	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
Fridell Lif, Evelina	Foster care social workers changing role in the marketized foster care
Frissen, Paul	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
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Gallagher, Patrick	Negotiating Conditionality and Trust at the Street Level
Germundsson, Nora	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS
Gjersøe, Heidi Moen	Professionalising activation work through knowledge and autonomy: Strategies of evidence-based practice and caseworker specialisation in the Norwegian Employment and Welfare service (NAV)
Globisch, Claudia	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
Glyniadaki, Katerina	Migrants as (anti-migration) Messengers? Africa-EU Migration Management and the Role of Migrant Returnees in Preventing Future Migration Flows
Gofen, Anat	Politicized street-level bureaucracy: SLBs as political agents
Gottwald, Markus	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
Grauslund, Anne Sophie	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
Griffin, Ray	Ignorance and Discretion in Marketized Public Employment Services Negotiating Conditionality and Trust at the Street Level
Gubrium, Erika	Street-level bureaucracy as a “Pillar of Social Rights”
Gångare, Emma-Lisa	CHILDREN IN CONFLICT WITH THE LAW How social problems are constructed at the street-level of public administration
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Haenraets, Rosan	Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach
Hansen, Helle Cathrine	Logistics of care - frontline practice in homebased elderly care
Heggen, Kåre	Peer-level accountability and professional discretion in the child welfare service
Hendrikx, Wiljan	Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
Hermans, Koen	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
Hill, Michael	The state role of institutionalised childcare in Brazil and Denmark
Hirseland, Andreas	Limits of Activation? How street-level bureaucrats in German jobcenters responded to the migration crisis
Holt, Karin	Collaborative mental health treatment: current practices among mental health providers in Norway
Hoppen, Menno	Street-level co-production: a conceptual model
Huiting, Marije	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
Hussenius, Klara	Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
Härd, Sofia	“This is not chemistry”: A qualitative study of a recovery capital assessment tool through the perspective of social work professionals.
Höglund, Frida	Gender and policy-in-action in social insurance encounters New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
Høybye-Mortensen, Matilde	Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats
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Juul Kristensen, Catharina	Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO
Jørgensen, Tone	Peer-level accountability and professional discretion in the child welfare service
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Kaps, Petra	How did Street-Level Organizations delivering social services respond to the Corona pandemic? And what does this mean for their management after the crisis? A report from Germany
Karmsteen, Kirstine	Work satisfaction and retention of street-level professionals in Danish child welfare services
Kaufman, Jim	After the plague state: reimagining social security from below
Kavli, Hanne Cecilie	Sanctioning and sabotage at the street level
Kekki, Miika	Career counsellors’ discretion when working with clients with a migration background
Kjeldsen, Lena	Organizational outputs of political reforms: the case of the disability keyperson in job centers Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats
Korsgaard Bork, Frederikke	Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens
Korsgaard Bork, Mikkel	Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens
Kriz, Katrin	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
Kuever, Erika	Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens
Kuiper, Marlot	Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies
Kupka, Peter	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Kvakic, Minela	Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services
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Lacchei, Alice	Getting into South-European judicial systems through the Street-level Bureaucracy. The case of Italian Immigration judges
Lammers, Klara	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Leibetseder, Bettina	Street-level bureaucracy as a “Pillar of Social Rights”
Lewis, Jenny	The new digital governance of welfare to work: conceptualising a new mode of governance at street-level
Lietaert, Ine	Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
Lindgren, Ida	ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters
Lotta, Gabriela	The state role of institutionalised childcare in Brazil and Denmark
Lund Skyberg, Henriette	Collaborative mental health treatment: current practices among mental health providers in Norway
Løberg, Ida Bring	Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services
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Matarese, Maureen	Policy Talk: The Social Construction of Policy in Practice
Maynard-Moody, Steven	Reframing Frontline Inquiry
McGann, Michael	A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia
Mehrara, Lydia	More than Health Care: The implications of cultural diversity for health care practice in Norway
Meza, Oliver	Politicized street-level bureaucracy: SLBs as political agents
Mikkelsen, Maria Falk	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Monrad, Merete	Anger at the street-level: unintelligible participation or voice?
Muñoz, Gianinna	Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context.
Møller, Anne Mette	Re-placing interaction? How digital technologies enable and constrain knowledge sharing among street-level workers
Møller, Marie Østergaard	The state role of institutionalised childcare in Brazil and Denmark
Müller, Maja	Co-production with vulnerable users in social work: The challenges of changed roles and power relations
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Nguyen, Phuc	Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
Nielsen, Mathias Herup	Bracketing power: New mixtures of freedom and power arising in the governance of employment services
Nordesjö, Kettil	Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
Nørup, Iben	Flying under the radar: Double standards in frontline workers’ identification of vulnerable children
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O'Sullivan, Siobhan	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia
Oftedal, Erik	the vulnerable unemployed as value creator
Osiander, Christopher	Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Otmani, Ihssane	Educational and occupational aspiration formation among refugees: How Street-level bureaucrats perceive and shape refugee educational and occupational aspirations? Making the most of refugees’ human capital: integration policy and case worker decisions in Switzerland
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Pagiotti, Susanna	«We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas
Parmawati, Rita	Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
Pedersen, Eirin	Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment
Pedersen, Kirstine Zinck	The public encounter and the ethics of public office
Petersen, Mimi	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
Putra, Fadillah	Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
Pérez-Chiqués, Elizabeth	Politicized street-level bureaucracy: SLBs as political agents
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Raaphorst, Nadine	Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands
Rabenhorst-Hartmann, Julia	Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK
Ranerup, Agneta	The role of digital discretion and digital infrastructure for social case workers
Ratzmann, Nora	The under-recognised role of cultural brokerage in substantiating social rights claims Migrants as (anti-migration) Messengers? Africa-EU Migration Management and the Role of Migrant Returnees in Preventing Future Migration Flows
Rauch, Angela	Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Redman, Jamie	Governing advanced marginality on the frontline: Street-level practices of detecting and correcting non-compliance in UK employment services
Reininger, Taly	Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context.
Reitter, Victoria	The same only different? Street-level and high-level civil servants’ perspectives on statelessness in Austria
Ribeiro, Beatriz	Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP)
Roche, Zach	Ignorance and Discretion in Marketized Public Employment Services
Roets, Griet	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game? Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
Roose, Rudi	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
Rosenbach, Franziska	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support
Röhrer, Stefan	Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises
Rønning, Rolf	Child Welfare Service employees as co-producers of children’s quality of life
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Sadeghi, Talieh	Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making
Salado-Rasmussen, Julia	Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters
Scaramuzzino, Gabriella	Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
Schiettecat, Tineke	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
Schjødt, Rasmus	Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation.
Schreyer, Franziska	Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Schvartzman, Yonatan	The state role of institutionalised childcare in Brazil and Denmark
Senghaas, Monika	Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises Street-level judgements about welfare deservingness and their implications for the translation of policy into practice
Siahkali Moradi, Javad	What facilitate the enforcement of traffic laws by police officers?
Skaarup, Søren	ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters
Skaarup Jakobsen, Charlotte	Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats
Skagseth, Synne	Collaborative mental health treatment: current practices among mental health providers in Norway
Skov, Peter Rohde	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Souto, Anne-Mari	Career counsellors’ discretion when working with clients with a migration background
Storgaard Bonfils, Inge	Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters
Strand, Anne Hege	Professionalising activation work through knowledge and autonomy: Strategies of evidence-based practice and caseworker specialisation in the Norwegian Employment and Welfare service (NAV)
Stranz, Hugo	Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
Sudhipongpracha, Tatchalerm	Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic
Svensson, Lupita	The role of digital discretion and digital infrastructure for social case workers
Sztandar-Sztanderska, Karolina	When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland
Szücs, Stefan	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
Sønderskov, Mette	Child Welfare Service employees as co-producers of children’s quality of life
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Tavares, António	What facilitate the enforcement of traffic laws by police officers?
Terbish, Bayartsetseg	Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
Terum, Lars Inge	Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making
Thomazinho, Gabriela	The state role of institutionalised childcare in Brazil and Denmark
Tøge, Anne Grete	Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment
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Ulmestig, Rickard	Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
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van Buren, Sophie	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
van der Aa, Paul	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
van Gestel, Nicolette	Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies
van Heteren, Fia	Frontline professionals' use of health conceptions in collaborative contexts
Van Lancker, Wim	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
van Lier, Felix-Anselm	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support
van Os, Laura	Employer engagement in the labour market participation of people with disabilities: investigating employers’ support needs
Vilhena, Susana	Meaningful activation work at frontline services in Norway and Portugal
Villalobos, Cristobal	Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context.
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Wegner, Johannes	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Winter, Søren C.	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Wongpreedee, Achakorn	Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic
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Yde Aksnes, Siri	Ableist workplaces revisited: Exploring positive relational work in inclusive workplaces
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Zielenska, Marianna	When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland
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Østergaard Madsen, Christian	ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters

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