SLB2022: 4TH STREET-LEVEL BUREAUCRACY CONFERENCE

This page contains an index consisting of author-provided keywords.

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#crime prevention	Between the Design and the Real: Managing policy and practical work in collaborative professional crime prevention
#policy management	Between the Design and the Real: Managing policy and practical work in collaborative professional crime prevention
#professional strategies	Between the Design and the Real: Managing policy and practical work in collaborative professional crime prevention
A
Action research	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
Activation	To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation Meaningful activation work at frontline services in Norway and Portugal Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
Activation policy	Activation Policy and Discretion in the Norwegian Labour and Welfare Administration (NAV) – introducing a multi-layered explanatory model
Activation work	Professionalising activation work through knowledge and autonomy: Strategies of evidence-based practice and caseworker specialisation in the Norwegian Employment and Welfare service (NAV)
Active labour market policies	Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach
Active labour market policy	Negotiating Conditionality and Trust at the Street Level
Administrative reforms	Bracketing power: New mixtures of freedom and power arising in the governance of employment services
Advanced marginality	Governing advanced marginality on the frontline: Street-level practices of detecting and correcting non-compliance in UK employment services
Affiliative-avoidant	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
Agnotology	Ignorance and Discretion in Marketized Public Employment Services
alcohol and drug related treatment	“This is not chemistry”: A qualitative study of a recovery capital assessment tool through the perspective of social work professionals.
Artificial intelligence	Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats
Aspirations	Educational and occupational aspiration formation among refugees: How Street-level bureaucrats perceive and shape refugee educational and occupational aspirations?
assessment tools	“This is not chemistry”: A qualitative study of a recovery capital assessment tool through the perspective of social work professionals.
Asylum policy	Managing Asylum: Street-Level Organizations and Refugee Crises
Attitudes	Sanctioning and sabotage at the street level
Australia	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia The new digital governance of welfare to work: conceptualising a new mode of governance at street-level
automated decision-making	When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland
Automation	Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
B
back-to-work agreements	Street-level judgements about welfare deservingness and their implications for the translation of policy into practice
benefit sanctions	Meaningful activation work at frontline services in Norway and Portugal
Biomedicine	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
brokerage	The under-recognised role of cultural brokerage in substantiating social rights claims
budget allocation and use	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
bureaucractic encounter	Street-level judgements about welfare deservingness and their implications for the translation of policy into practice
Bureaucratic behavior	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
C
career counselling	Career counsellors’ discretion when working with clients with a migration background
CARIN criteria	Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making
case management system	The role of digital discretion and digital infrastructure for social case workers
Case officers	Emotional dissonance and boundary work among case officers at a Swedish government agency
categorization	Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises
change	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
Change Management	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Child maintenance	Emotional dissonance and boundary work among case officers at a Swedish government agency
child welfare	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
child welfare decision making	Peer-level accountability and professional discretion in the child welfare service
Child Welfare Service Intervention	Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment
Child Welfare Services (CWS)	Child Welfare Service employees as co-producers of children’s quality of life
children	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
Chile	Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context.
citizen	Street-level bureaucracy as a “Pillar of Social Rights”
Citizen-state interactions	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
Citizens	Relations of trust between frontline workers and citizens – the role of context
civilising process	The state role of institutionalised childcare in Brazil and Denmark
client participation	Anger at the street-level: unintelligible participation or voice?
Co-production	Street-level co-production: a conceptual model Co-production with vulnerable users in social work: The challenges of changed roles and power relations Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO Child Welfare Service employees as co-producers of children’s quality of life ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters
Collaborative Organizational Innovation	Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment
Commodification	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia
Community co-production	Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO
complaints management	Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK
constructing social problems	CHILDREN IN CONFLICT WITH THE LAW How social problems are constructed at the street-level of public administration
Context	Sanctioning and sabotage at the street level
Conversation analysis	New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
Conversation analysis (CA)	Gender and policy-in-action in social insurance encounters
Copenhagen	Welcome to the 4th Street-level Bureaucracy Conference
Coping	Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services
coping strategies	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
Covid Realities research programme	After the plague state: reimagining social security from below
covid-19	After the plague state: reimagining social security from below Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic
cross-cultural health care	More than Health Care: The implications of cultural diversity for health care practice in Norway
cross-professional work	CHILDREN IN CONFLICT WITH THE LAW How social problems are constructed at the street-level of public administration
cultural diversity	More than Health Care: The implications of cultural diversity for health care practice in Norway
cultural translation	The under-recognised role of cultural brokerage in substantiating social rights claims
D
Danish Welfare State	Street-Level Resistance to Municipal Policies for Schooling of Newly Arrived Migrant Students
De-skilling	A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland
Decision making	Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats
Decision-making	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
Denmark	Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO
Deservingness theory	Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making
digital automation	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS
digital discretion	The role of digital discretion and digital infrastructure for social case workers
digital generated data	The role of digital discretion and digital infrastructure for social case workers
digital infrastructure	The role of digital discretion and digital infrastructure for social case workers
Digitalisation	The new digital governance of welfare to work: conceptualising a new mode of governance at street-level Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
Digitalization	Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services Re-placing interaction? How digital technologies enable and constrain knowledge sharing among street-level workers ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters
digitally supported decision-making	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS
digitization	How did Street-Level Organizations delivering social services respond to the Corona pandemic? And what does this mean for their management after the crisis? A report from Germany
Disability	Organizational outputs of political reforms: the case of the disability keyperson in job centers
Disability keyperson	Organizational outputs of political reforms: the case of the disability keyperson in job centers
disciplining	Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises
Discrepancies	Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
discretion	Sanctioning and sabotage at the street level Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK The public encounter and the ethics of public office When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex Activation Policy and Discretion in the Norwegian Labour and Welfare Administration (NAV) – introducing a multi-layered explanatory model Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
Discretionary power	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
discrimination	Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
divided societies	Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex
Double standards	Flying under the radar: Double standards in frontline workers’ identification of vulnerable children
DSS	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS
E
Early childcare and education	The state role of institutionalised childcare in Brazil and Denmark
Early prevention	Flying under the radar: Double standards in frontline workers’ identification of vulnerable children
Education policy	Street-Level Resistance to Municipal Policies for Schooling of Newly Arrived Migrant Students
educational guidelines	The state role of institutionalised childcare in Brazil and Denmark
emancipation	Honneth: An expert’s guide to a successful, free, and self-realized human nature
emotions	Anger at the street-level: unintelligible participation or voice?
employer engagement	Employer engagement in the labour market participation of people with disabilities: investigating employers’ support needs Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach Ableist workplaces revisited: Exploring positive relational work in inclusive workplaces Employer engagement as connective professionalism in street-level organizations
Employers'support needs	Employer engagement in the labour market participation of people with disabilities: investigating employers’ support needs
Employment	Collaborative mental health treatment: current practices among mental health providers in Norway Organizational outputs of political reforms: the case of the disability keyperson in job centers
Employment services	A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program Governing advanced marginality on the frontline: Street-level practices of detecting and correcting non-compliance in UK employment services
Empowerment	Honneth: An expert’s guide to a successful, free, and self-realized human nature
enablement thesis	Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands
Enabling labour market supports	Negotiating Conditionality and Trust at the Street Level
ethnicity bias	Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
Evidence Based Practise	Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters
Evidence-based practice	Collaborative mental health treatment: current practices among mental health providers in Norway
Experience	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Expertise	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Experts by lived experience	Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens
F
Face-to-face encounters	ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters
Fixed-effect modeling	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
foster care	Foster care social workers changing role in the marketized foster care
Freedom	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
Front Line Practices	Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment
frontline	Reframing Frontline Inquiry
Frontline care work	Logistics of care - frontline practice in homebased elderly care
Frontline delivery	A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland
Frontline encounters	Gender and policy-in-action in social insurance encounters
frontline practices	Meaningful activation work at frontline services in Norway and Portugal
frontline professionals	Frontline professionals' use of health conceptions in collaborative contexts
Frontline work	Relations of trust between frontline workers and citizens – the role of context Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services Flying under the radar: Double standards in frontline workers’ identification of vulnerable children
Frontline workers	Co-production with vulnerable users in social work: The challenges of changed roles and power relations Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats Street-level bureaucracy as a “Pillar of Social Rights” Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
G
Gender	Gender and policy-in-action in social insurance encounters
gender violence	Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP)
Germany	Street-level judgements about welfare deservingness and their implications for the translation of policy into practice
Global South	Migrants as (anti-migration) Messengers? Africa-EU Migration Management and the Role of Migrant Returnees in Preventing Future Migration Flows
Governance	The new digital governance of welfare to work: conceptualising a new mode of governance at street-level
Gut-feelings	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
H
Health conceptions	Frontline professionals' use of health conceptions in collaborative contexts
healthcare encounters	The public encounter and the ethics of public office
Healthcare organizations	“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice
high-level bureaucrats	The same only different? Street-level and high-level civil servants’ perspectives on statelessness in Austria
high-quality connections	Ableist workplaces revisited: Exploring positive relational work in inclusive workplaces
Home-based elderly care	Logistics of care - frontline practice in homebased elderly care
human resource management	Politicized street-level bureaucracy: SLBs as political agents
Human service organizations (HSO)	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
I
Ignorance	Ignorance and Discretion in Marketized Public Employment Services
Implementation	Sanctioning and sabotage at the street level Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters
Inclusion of volunteers and voluntary work	Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO
inclusive workplaces	Ableist workplaces revisited: Exploring positive relational work in inclusive workplaces
Individual Placement and Support	“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice
Indonesia	Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
Information and communication technologies	New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
Institutional ethnography
Institutional logics	“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice
integration	Limits of Activation? How street-level bureaucrats in German jobcenters responded to the migration crisis Career counsellors’ discretion when working with clients with a migration background
Integration policy	Educational and occupational aspiration formation among refugees: How Street-level bureaucrats perceive and shape refugee educational and occupational aspirations? Extending boundaries of professional activity to promote desired policy outcomes in refugee integration
interaction	Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK
international	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
interviews and observations	Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands
Ireland	A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland
J
Job centers	Organizational outputs of political reforms: the case of the disability keyperson in job centers
job centres	Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Job placements	Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation.
Judicial systems	Getting into South-European judicial systems through the Street-level Bureaucracy. The case of Italian Immigration judges
K
Knowledge forms	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
Knowledge sharing	Re-placing interaction? How digital technologies enable and constrain knowledge sharing among street-level workers
L
labour market activation	Limits of Activation? How street-level bureaucrats in German jobcenters responded to the migration crisis
Labour market integration	Extending boundaries of professional activity to promote desired policy outcomes in refugee integration
labour market policy	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
Law enforcement	What facilitate the enforcement of traffic laws by police officers? Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police
leader communication	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Lived experiences	Managing Asylum: Street-Level Organizations and Refugee Crises
local government	Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK
long-term consequences after sexual abuse in childhood and youth	Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens
M
management	How did Street-Level Organizations delivering social services respond to the Corona pandemic? And what does this mean for their management after the crisis? A report from Germany
managerial steering	Danish jobcenters adaptation to policy reform and street level discretion
Market governance	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia
marketisation	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland
marketization	Ignorance and Discretion in Marketized Public Employment Services Foster care social workers changing role in the marketized foster care
meaningful work	Meaningful activation work at frontline services in Norway and Portugal
meaningfulness	Work satisfaction and retention of street-level professionals in Danish child welfare services
Measures for formal training	Extending boundaries of professional activity to promote desired policy outcomes in refugee integration
mediation of policy reform	Danish jobcenters adaptation to policy reform and street level discretion
Mediterranean countries	«We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas
mental health	Collaborative mental health treatment: current practices among mental health providers in Norway Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Metrification	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
midwifery	More than Health Care: The implications of cultural diversity for health care practice in Norway
migration	Career counsellors’ discretion when working with clients with a migration background
Migration Management	Migrants as (anti-migration) Messengers? Africa-EU Migration Management and the Role of Migrant Returnees in Preventing Future Migration Flows
Mongolia	Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
moral dispositions	Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex
Moral Practice Regimes (MPR)	Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
Motivation	Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation.
N
Naturally occurring data	New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
NAV	Activation Policy and Discretion in the Norwegian Labour and Welfare Administration (NAV) – introducing a multi-layered explanatory model
NEET's	Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters
New methods of social work	Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO
New Public Governance	Bracketing power: New mixtures of freedom and power arising in the governance of employment services
New Public Management	Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police
Newly Arrived Migrant Students	Street-Level Resistance to Municipal Policies for Schooling of Newly Arrived Migrant Students
non-take up	Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
Normative dilemma's	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
Norway	To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation
nursing	More than Health Care: The implications of cultural diversity for health care practice in Norway
O
Organisation	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Organisational Goals	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Organisational learning	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
Organizational Corrective Actions	What facilitate the enforcement of traffic laws by police officers?
Organizational ethnography	Re-placing interaction? How digital technologies enable and constrain knowledge sharing among street-level workers
outcomes-based contract	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support
P
Parenting	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
participation	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
pedagogy	The state role of institutionalised childcare in Brazil and Denmark
Peer Support	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
peer-level accountability	Peer-level accountability and professional discretion in the child welfare service
People with disabilities	Employer engagement in the labour market participation of people with disabilities: investigating employers’ support needs Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach
performance measuring	Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands
Performance-based contracting	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia
personalisation	Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support
Phenomenology	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
police investigations	CHILDREN IN CONFLICT WITH THE LAW How social problems are constructed at the street-level of public administration
police officers	Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP)
policies	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
policing migration	Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex
policy	Policy Talk: The Social Construction of Policy in Practice
Policy implementation	Street-level co-production: a conceptual model
policy intention	The state role of institutionalised childcare in Brazil and Denmark
Political tide	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
politicization	Politicized street-level bureaucracy: SLBs as political agents
Power	Bracketing power: New mixtures of freedom and power arising in the governance of employment services
practices	Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare
Pre-employment Card	Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
Privatisation	Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia
Procedural Justice	Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police
profession	To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation
professional agency	Work satisfaction and retention of street-level professionals in Danish child welfare services
professional autonomy	Danish jobcenters adaptation to policy reform and street level discretion
professional behavior	Frontline professionals' use of health conceptions in collaborative contexts
Professional Discretion	Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic Peer-level accountability and professional discretion in the child welfare service
Professional expert roles	“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice
Professional practice	Professionalising activation work through knowledge and autonomy: Strategies of evidence-based practice and caseworker specialisation in the Norwegian Employment and Welfare service (NAV)
Professional Resistance	Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context.
Professionalisation	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
professionalisation strategies	Employer engagement as connective professionalism in street-level organizations
professionalism	The role of digital discretion and digital infrastructure for social case workers To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation Logistics of care - frontline practice in homebased elderly care
Professionalization	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
Professonalism	A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland
profiling	When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland
Psychiatric rehabilitation	Collaborative mental health treatment: current practices among mental health providers in Norway
Public administration	ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters
Public administration and social work strategies	Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
Public employment services	Employer engagement in the labour market participation of people with disabilities: investigating employers’ support needs Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach
Public health	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
public management models	Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies
Public management reform	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
public office	The public encounter and the ethics of public office
public order	Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex
Public service delivery	Street-level co-production: a conceptual model Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery
public service logic	the vulnerable unemployed as value creator
Public Service Motivation	Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic
Q
qualitative data	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
Qualitative methods	Relations of trust between frontline workers and citizens – the role of context
R
Recognition	Honneth: An expert’s guide to a successful, free, and self-realized human nature
recovery capital	“This is not chemistry”: A qualitative study of a recovery capital assessment tool through the perspective of social work professionals.
Reflective practice	Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality
reflective professional practices	Peer-level accountability and professional discretion in the child welfare service
reframing	Reframing Frontline Inquiry
refugee integration	Making the most of refugees’ human capital: integration policy and case worker decisions in Switzerland
refugees	Limits of Activation? How street-level bureaucrats in German jobcenters responded to the migration crisis Educational and occupational aspiration formation among refugees: How Street-level bureaucrats perceive and shape refugee educational and occupational aspirations? Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
Regulations	Gender and policy-in-action in social insurance encounters
resilience	Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project
robotic process automation	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS
roles	Co-production with vulnerable users in social work: The challenges of changed roles and power relations
RPA	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS
rural areas	«We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas
Rural-urban migration	Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents
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Sabotage	Sanctioning and sabotage at the street level
Self-determination theory	Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation.
Self-governance	Logistics of care - frontline practice in homebased elderly care
Self-Other Agreement	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
self-realization	Honneth: An expert’s guide to a successful, free, and self-realized human nature
SLB	Reframing Frontline Inquiry Policy Talk: The Social Construction of Policy in Practice Welcome to the 4th Street-level Bureaucracy Conference
SME's	Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach
social administration	The under-recognised role of cultural brokerage in substantiating social rights claims
social assistance	Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
social caseworkers	The role of digital discretion and digital infrastructure for social case workers
social construction	Policy Talk: The Social Construction of Policy in Practice
Social innovation	Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO
Social insurance	Gender and policy-in-action in social insurance encounters
social obligations	Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making
Social policy	Flying under the radar: Double standards in frontline workers’ identification of vulnerable children Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies
Social Programs	Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context.
Social rights	Street-level bureaucracy as a “Pillar of Social Rights” Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game?
social security	After the plague state: reimagining social security from below
social service	CHILDREN IN CONFLICT WITH THE LAW How social problems are constructed at the street-level of public administration
social services	«We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas
Social welfare provisions	Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making
social work	To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation Meaningful activation work at frontline services in Norway and Portugal Co-production with vulnerable users in social work: The challenges of changed roles and power relations Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game? Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
social work professionals	“This is not chemistry”: A qualitative study of a recovery capital assessment tool through the perspective of social work professionals.
social workers	Making the most of refugees’ human capital: integration policy and case worker decisions in Switzerland Foster care social workers changing role in the marketized foster care
sociology of professions	The public encounter and the ethics of public office
Southern Europe	Getting into South-European judicial systems through the Street-level Bureaucracy. The case of Italian Immigration judges
state-authorities	The same only different? Street-level and high-level civil servants’ perspectives on statelessness in Austria
statelessness	The same only different? Street-level and high-level civil servants’ perspectives on statelessness in Austria
Strategies	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
street harassment	Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP)
Street level bureaucracy	Child Welfare Service employees as co-producers of children’s quality of life
street level bureucrats	Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP)
street level discretion	Danish jobcenters adaptation to policy reform and street level discretion
street level divergence	Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP)
Street level organisations	How did Street-Level Organizations delivering social services respond to the Corona pandemic? And what does this mean for their management after the crisis? A report from Germany
Street level organizations	Bracketing power: New mixtures of freedom and power arising in the governance of employment services
Street level policy entrepreneurs	Extending boundaries of professional activity to promote desired policy outcomes in refugee integration
Street level theory	Managing Asylum: Street-Level Organizations and Refugee Crises
Street-level	Street-level bureaucracy as a “Pillar of Social Rights”
Street-level bureacracy	Flying under the radar: Double standards in frontline workers’ identification of vulnerable children
Street-level bureaucracies	Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres
Street-level bureaucracy	Politicized street-level bureaucracy: SLBs as political agents Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic The public encounter and the ethics of public office Work satisfaction and retention of street-level professionals in Danish child welfare services Street-level co-production: a conceptual model When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats Getting into South-European judicial systems through the Street-level Bureaucracy. The case of Italian Immigration judges Re-placing interaction? How digital technologies enable and constrain knowledge sharing among street-level workers More than Health Care: The implications of cultural diversity for health care practice in Norway Migrants as (anti-migration) Messengers? Africa-EU Migration Management and the Role of Migrant Returnees in Preventing Future Migration Flows The under-recognised role of cultural brokerage in substantiating social rights claims Governing advanced marginality on the frontline: Street-level practices of detecting and correcting non-compliance in UK employment services
street-level bureaucrat	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Street-level bureaucrats	What facilitate the enforcement of traffic laws by police officers? The same only different? Street-level and high-level civil servants’ perspectives on statelessness in Austria Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context. Street-Level Resistance to Municipal Policies for Schooling of Newly Arrived Migrant Students
Street-level encounters	New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
street-level knowledge and expertise	After the plague state: reimagining social security from below
street-level organizations	Employer engagement as connective professionalism in street-level organizations Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO «We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas
street-level professionals	Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies
street-level workers	Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands
street-level-management	Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes
Streetlevel bureaucrats	Educational and occupational aspiration formation among refugees: How Street-level bureaucrats perceive and shape refugee educational and occupational aspirations?
Supported Employment	Collaborative mental health treatment: current practices among mental health providers in Norway Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters Professionalising activation work through knowledge and autonomy: Strategies of evidence-based practice and caseworker specialisation in the Norwegian Employment and Welfare service (NAV)
Survey	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
Sweden	Emotional dissonance and boundary work among case officers at a Swedish government agency
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Textual interaction	New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work
Thailand	Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic
Time-efficiency	Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients
Traffic police officers	What facilitate the enforcement of traffic laws by police officers?
Transformational Leadership	Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms
trauma-informed social policy approach	Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens
Trust	Relations of trust between frontline workers and citizens – the role of context Negotiating Conditionality and Trust at the Street Level
turnover	Work satisfaction and retention of street-level professionals in Danish child welfare services
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uncertainty	Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments
Unemployed youth	Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation.
Unemployment	When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland Ignorance and Discretion in Marketized Public Employment Services
universalism	More than Health Care: The implications of cultural diversity for health care practice in Norway
urban areas	«We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas
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Vigilantism	Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police
vignette study	Making the most of refugees’ human capital: integration policy and case worker decisions in Switzerland
Village Health Volunteer	Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic
Visiting nurses	Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector
Vocational rehabilitation	“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice
voice	Anger at the street-level: unintelligible participation or voice?
vulnerability	Co-production with vulnerable users in social work: The challenges of changed roles and power relations
Vulnerable children	Flying under the radar: Double standards in frontline workers’ identification of vulnerable children
Vulnerable citizens	Street-level co-production: a conceptual model
vulnerable unemployed	the vulnerable unemployed as value creator
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welcome	Welcome to the 4th Street-level Bureaucracy Conference
Welfare Conditionality	Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation. Negotiating Conditionality and Trust at the Street Level
welfare deservingness	Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises
Welfare institutions
Welfare reform	Governing advanced marginality on the frontline: Street-level practices of detecting and correcting non-compliance in UK employment services
welfare regime	Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies
Welfare Services	Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services
Welfare to work	The new digital governance of welfare to work: conceptualising a new mode of governance at street-level
Welfare-to-work	the vulnerable unemployed as value creator Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program
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Youth	Honneth: An expert’s guide to a successful, free, and self-realized human nature

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