2020GMC: 2020 GLOBAL MARKETING CONFERENCE AT SEOUL
PROGRAM FOR SATURDAY, NOVEMBER 7TH
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08:00-09:30 Meet the Editors (Live)

Prof. Iris Hung (Fudan University), Editor of International Journal of Research in Marketing

Prof. Naveen Donthu (Georgia State University), Editor-in-Chief of Journal of Business Research

Prof. Charles R. Taylor (Villanova University), Editor of International Journal of Advertising

Prof. J Bruce Tracey (Cornell University), Editor of Cornell Hospitality Quarterly

Prof. C. Anthony Di Benedetto, Editor of Industrial Marketing Management

Prof. Shelly Rodgers (University of Missouri), Editor-in-Chief of Journal of Advertising

Prof. Ian Phau (Curtin University), Editor of Asia Pacific Journal of Marketing and Logistics

Prof. M. Joseph Sirgy (Virginia Tech), Editor of Journal of Macromarketing

Prof. John Cadogan (Loughborough University), Editor of International Marketing Review

Prof. Werner Kunz (University of Massachusetts), Special Issue Guest Editor of Journal of Service Management

Prof. Ming-Hui Huang (National Taiwan University), Editor-Elect of Journal of Service Research

Prof. Roland T. Rust (University of Maryland), Ex-Editor-in-Chief of International Journal of Research in Marketing

Prof. Arch G. Woodside (Curtin University), Editor-in-Chief of Journal of Global Scholars of Marketing Science

Prof. Eunju Ko (Yonsei University), Editor-in-Chief of Journal of Global Fashion Marketing

Prof. Benjamin Voyer (ESCP Europe), Guest Editor of European Management Journal

Prof. Sandra Loureiro (Lisbon University Institute (ISCTE-IUL)), Special Issue Guest Editor of Journal of Creative Communications

Prof. Jooyoung Kim (University of Georgia), Editor-in-ChiefJorunal of Interactive Advertising

Prof. Carlos Flavian (University of Zaragoza), Editor-in-Chief of Spanish Journal of Marketing - ESIC

Prof. Kihan Kim (Seoul National University), Editor-in-Chief of Journal of Global Sport Management

11:00-12:30 Session 7.01: New Marketing & Management in Global Digital World VI
Chair:
Jong-Ho Lee (Korea University, South Korea)
11:00
Jeongbin Whang (Korea University, South Korea)
Boreum Choi (University of Seoul, South Korea)
Jong-Ho Lee (Korea University, South Korea)
Ji Hee Song (University of Seoul, South Korea)
THE EFFECT OF PERSONALIZED CHATBOTS
PRESENTER: Jeongbin Whang
11:12
Yu-Ping Wu (Hubei University of Economics, China)
Kai-Yu Wang (Brock University, Canada)
Wen-Hai Chih (National Dong-Hwa University, Taiwan)
Investigating Antecedents of Brand Value Co-creation Behaviors in Social Media Based Brand Communities
PRESENTER: Wen-Hai Chih
11:24
Xin Song (Rennes School of Business, France, France)
Fu-Mei Chuang (Rennes School of Business, France)
A New Social-Media Business Model for Luxury Products: An Empirical Study of Daigou’s Services via We-Chat Platform in China
PRESENTER: Xin Song
11:36
Julie Bilby (Hong Kong Baptist University, Australia)
Vicky Wing Kei Ng (Group M Hong Kong, Hong Kong)
Too much information? Consumer data and online privacy in Hong Kong
11:48
Joonheui Bae (Kyungpook National University, South Korea)
Dong Mo Koo (Kyungpook National University, South Korea)
Kyung Hoon Kim (Changwon National University, South Korea)
BAD BEHAVIOR AND CUSTOMER CITIZENSHIP BEHAVIOR IN SHARING ECONOMY
PRESENTER: Joonheui Bae
12:00
Anh Thi Van Nguyen (RMIT Vietnam University, Viet Nam)
Thinh Hoang (RMIT Vietnam, Viet Nam)
Robert McClelland (RMIT Vietnam, Viet Nam)
Nga Viet Le (Academy of Finance, Viet Nam)
Len Thi Dinh (Academy of Finance, Viet Nam)
Systematic review of omnichannel retailing and future research avenues
11:00-12:30 Session 7.02: Marketing to Aging Consumers
Chairs:
Graham Ferguson (Curtin University, Australia)
Brian ‘t Hart (Trinity Western University, Canada)
Saadia Shabnam (Curtin University, Australia)
11:00
Hyo Jin Eom (University of Georgia, United States)
Jaewoo Park (Musashi University, Japan)
Exploring the role of perceived risk on attitude toward chatbot services among aging consumers
PRESENTER: Hyo Jin Eom
11:12
Koji Sugimoto (Research Institute for High-Life, Japan)
Consumption Interest of the Elderly
11:24
Jeeyeon Kim (National Sun Yat-sen University, Taiwan)
Alex Jiyoung Kim (Sungkyunkwan University, South Korea)
Wooyong Jo (Emory University, United States)
Jeonghye Choi (Yonsei University, South Korea)
ELDERLY CONSUMERS AND SPATIAL COMPETITION: EVIDENCE FROM THE HEALTH CARE SERVICE INDUSTRY
PRESENTER: Jeeyeon Kim
11:36
Majdouline Mhalla (Dongbei University Of Finance and Economics, China)
Ummy Fadhilah (Dongbei University Of Finance and Economics, China)
WHAT ARE THE CHALLENGES THAT SENIORS FACE DEALING WITH SERVICE INNOVATION IN VACATION RENTAL INDUSTRY: CASE OF SENIOR USERS OF AIRBNB
11:00-12:30 Session 7.03: Asian Specialties and Marketing
Chair:
Akira Shimiu (Keio University, Japan)
11:00
Wawan Dhewanto (Institut Teknologi Bandung, Indonesia)
Vania Nur Rizqi (Institut Teknologi Bandung, Indonesia)
Fera Yunita (Institut Teknologi Bandung, Indonesia)
Salma Azzahra (Institut Teknologi Bandung, Indonesia)
Sulistia Suwondo (Politeknik Negeri Bandung, Indonesia)
WOMEN-OWNED SMES: THE ROLE OF MARKETING STRATEGY IN COVID-19 PANDEMIC
PRESENTER: Vania Nur Rizqi
11:12
Christina Chung (Ramapo College of New Jersey, United States)
Emi Moriuchi (Rochester Institute of Technology, United States)
Donation Behavior between In-group and Out-Group Perceptions: A Three-Selves Approach
PRESENTER: Emi Moriuchi
11:24
Mariko Kiho (Tokyo Electric Power Company Holdings, Inc., Japan)
Ryo Mukae (Tokyo Electric Power Company Holdings, Inc., Japan)
Yoshinobu Kawahara (Tokyo Electric Power Company Holdings, Inc., Japan)
Takashi Kawashima (Biz Partners Co.,Ltd., Japan)
The New Value Proposition for Sustainable Life Style
PRESENTER: Mariko Kiho
11:36
Junya Hayashi (Keio University, Japan)
DEEPENING EVALUATION OF INTANGIBLE ASSETS CASE: BRAND IMAGE AND FINANCIAL IMAGE
11:48
Xini Hu (CANTERBURY CHRIST CHURCH UNIVERSITY, UK)
Qionglei Yu (UNIVERSITY OF KENT, UK)
EXTENDED INTERNAL MARKET ORIENTATION AND ITS IMPACT ON MPLOYEE LOYALTY AND PERFORMANCE
PRESENTER: Xini Hu
11:00-12:30 Session 7.04: Retail Merchandising and Innovation
Chair:
Changju Kim (Ritsumeikan University, Japan)
11:00
Mai Kikumori (Ritsumeikan University, Japan)
Changju Kim (Ritsumeikan University, Japan)
HOW DOES WORD OF MOUTH INTERACT WITH CONSUMERS’ PSYCHOLOGICAL FACTORS?: IMPLICATIONS FROM CHINESE COUNTERFEIT MARKET
PRESENTER: Mai Kikumori
11:12
Miao Miao (Faculty of Business Administration, Ritsumeikan University, Japan)
The Influence of Information Searching Patterns on Customer Loyalty in Vietnamese E-commerce
11:00-12:30 Session 7.05: Service Innovation and Emerging Technologies in Tourism and Hospitality
Chairs:
Xiang Robert Li (Temple University, United States)
Kevin So (Oklahoma State University, United States)
11:00
Corey Ross (Kyungsung University, South Korea)
Jongkuk Shin (Pusan National University, South Korea)
Minkyung Moon (Pusan National University, South Korea)
Revisiting Cool Places: How Destination Service Quality and Tourism App Use Affect Perceived Coolness and Revisit Intention
PRESENTER: Corey Ross
11:12
Kwang-Ho Lee (Ball State University, United States)
Chih-Lun Yen (Ball State University, United States)
Choongbeom Choi (Sejong University, South Korea)
SERVICE ROBOTS IN HOSPITALITY FIRMS? APPLICATIN OF THE ROBOT IMPLICIT ASSOCIATION TEST (RIAT)
PRESENTER: Kwang-Ho Lee
11:24
Silvia Cacho-Elizondo (IPADE Business School, Mexico)
Catherine Lejealle (ISC Paris, France)
Jean Michel Chapuis (Université Paris 1 Panthéon-Sorbonne - IREST, France)
BACKPACKERS’ ONLINE ACTIVITIES DURING THEIR TRAVEL JOURNEY AND E-WORD-OF-MOUTH
11:36
Jong-Kuk Shin (Pusan National University, South Korea)
Jaehun Kim (Pusan National University, South Korea)
Would you enjoy the unperfect analog sensibility, or would you enjoy the consistency of perfect digital?
PRESENTER: Jaehun Kim
11:48
Pei Zhang (University of Kentucky, United States)
Min Young Lee (University of Kentucky, United States)
The downturn of Chinse tourism shopping in Japan: Moderators of shopping satisfaction and shopping destination loyalty
PRESENTER: Min Young Lee
11:00-12:30 Session 7.06: Stakeholders-brand Relationships - Offline, Online and Virtual (VR, AR, AI) Interactions V
Chair:
Sandra Loureiro (Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU/UNIDE), Portugal)
11:00
Teresa Blanco (INSTITUTO UNIVERSITARIO DE LISBOA (ISCTE-IUL), Portugal)
Sandra Maria Correia Loureiro (INSTITUTO UNIVERSITARIO DE LISBOA (ISCTE-IUL) and Business Research Unit (BRU/IUL), Portugal)
COOL MUSEUM EXPERIENCE IN THE RELATIONSHIP WITH VISITORS
11:12
Mónica Ferreira (ISCTE- Instituto Universitário de Lisboa, Portugal)
Sandra Maria Correia Loureiro (ISCTE-INSTITUTO UNIVERSITARIO DE LISBOA (ISCTE-IUL) and BRU-Business Research Unit, Portugal)
Helia Pereira (INSTITUTO UNIVERSITARIO DE LISBOA (ISCTE-IUL) and Business Research Unit (BRU/UNIDE), Portugal)
THE ROLE OF VIRTUAL REALITY AND ARTIFICIAL INTELLIGENCE IN MARKETING RELATIONSHIP COMMUNICATIONS
PRESENTER: Mónica Ferreira
11:24
Catarina Marques (Iscte – Instituto Universitário de Lisboa, BRU-Iscte, Portugal)
Teresa Calapez (Iscte – Instituto Universitário de Lisboa, BRU-Iscte, Portugal)
Nelson António (Iscte – Instituto Universitário de Lisboa, BRU-Iscte, Portugal)
Margarida Ribeiro (Iscte – Instituto Universitário de Lisboa, Portugal)
DO PERCEPTIONS OF QUALITY, EQUITY AND VALUE IMPROVE CUSTOMER SATISFACTION AND TRUST? THE CASE OF PORTUGUESE BANKING SECTOR
PRESENTER: Teresa Calapez
11:36
Catarina Marques (Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU-IUL), Portugal)
Rui Vinhas da Silva (Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU-IUL), Portugal)
Bárbara Cardoso (Instituto Universitário de Lisboa (ISCTE-IUL), Portugal)
DOLLARS & SCENTS: BUILDING BRAND-RELATIONSHIPS IN STORES
PRESENTER: Catarina Marques
11:00-12:30 Session 7.07: Multimedia Presentation I
Chair:
Neo Wong (Global Alliance of Marketing and Management Associations (GAMMA), South Korea)
11:00-12:30 Session 7.08: Digital and Technology Driven Marketing II
Chair:
Juran Kim (Jeonju University, South Korea)
11:00
Yuan Wan (Shanghai Jian Qiao University, China)
Huiwen Lu (Shanghai Jian Qiao University, China)
Maxime Koromyslov (ICN Business School, France)
Antecedents and consequences of online customer experience of Chinese millennials luxury consumers
PRESENTER: Yuan Wan
11:12
Ashlyn Moore (University of North Texas, United States)
Kiseol Yang (University of North Texas, United States)
Sua Jeon (Texas Wesleyan University, United States)
Social Media Influencers: What Makes them Influential?
PRESENTER: Kiseol Yang
12:30-13:30 Session 8.01: New Marketing & Management in Global Digital World VII
Chair:
Jikyung Jeanne Kim (IE University, Spain)
12:30
Jikyung Jeanne Kim (IE University, Spain)
Hang Dong (IE University, Spain)
Jeonghye Choi (Yonsei School of Business, Yonsei University, South Korea)
Advertising and Investor Sentiments
12:42
Daniel Hardt (Copenhagen Business School, Denmark)
Fumiko Kano Glückstad (Copenhagen Business School, Denmark)
MINING LINKS BETWEEN TRAVEL MOTIVATIONS AND MENTAL REPRESENTATION OF DESTINATIONS FROM TWITTER POSTINGS
12:54
Sahar Karimi (University of Liverpool, UK)
THE EFFECTIVENESS OF USER GENERATED STORIES IN DIGITAL AGE, ROLE OF CONTENT CHARACTERISTICS AND INDIVIDUAL DIFFERENCES
13:06
Bijal Mehta (Amrut Mody School of Management, Ahmedabad University, India)
Paragi Shah (Amrut Mody School of Management, Ahmedabad University, India)
DIGITAL MEDIUMS FOR INDIAN WOMEN ENTREPRENEURS – BURDEN OR BACKING
PRESENTER: Bijal Mehta
12:30-13:30 Session 8.02: New Marketing & Management in Global Digital World VIII
Chair:
Hao Zhang (Northeastern University, Shenyang, China, China)
12:30
Elaina Aquino (University of North Texas, United States)
Kiseol Yang (University of North Texas, United States)
Lynn Brandon (University of North Texas, United States)
Lifestyle YouTube Influencers: Curators of Lifestyle Branding
PRESENTER: Kiseol Yang
12:42
Eunju Ko (Yonsei University, South Korea)
Jihye Yu (Yonsei University, South Korea)
THE STUDY OF CONSUMER ATTITUDES BY YOUTUBE INFLUENCER CHARACTERISTICS
PRESENTER: Jihye Yu
12:54
Xiaoning Liang (Trinity Business School, Trinity College Dublin, the University of Dublin, Ireland)
Guoxin Li (Harbin Institute of Technology, China, China)
Fadong Chen (Zhejiang University, China, China)
Hao Zhang (Northeastern University, Shenyang, China, China)
USING MARKETING METRICS FOR STRATEGIC DECISION MAKING: EXPLORING THE ROLE OF MARKETING ANALYTICS AND SUCCESS TRAP
PRESENTER: Hao Zhang
13:06
Youshin Kwak (School of Business, Yonsei University, South Korea, South Korea)
Chang Hee Park (School of Management, Binghamton University (SUNY), United States, United States)
Jeonghye Choi (School of Business, Yonsei University, South Korea, South Korea)
Social Influence Through Video Streaming Applications: An Analysis of Mobile Consumers’ Usage Behavior
PRESENTER: Youshin Kwak
13:18
Jing Zhang (Sungkyunkwan University, South Korea)
Eun Ju Lee (Sungkyunkwan University, South Korea)
Celebrity-Endorsed SNS Advertising Activates Engagement Intention, Reward Circuitry and Visual Attention in Consumer Brain
PRESENTER: Jing Zhang
12:30-13:30 Session 8.03: New Marketing & Management in Global Digital World IX
Chair:
Hakil Moon (Eastern Michigan University, United States)
12:30
Hyunsu Kim (University of South Carolina, United States)
Hyejo Hailey Shin (University of South Carolina, United States)
Kevin Kam Fung So (University of South Carolina, United States)
Identifying interactive value formation in a peer-to-peer sharing economy: A text-mining approach
PRESENTER: Hyunsu Kim
12:42
Brigitte Stangl (University of Surrey, UK)
Margit Kastner (WU Vienna University of Economics and Business, Austria)
Dandison Ukpabi (University of Jyväskylä, Finland)
Sangwon Park (The Hong Kong Polytechnic University, Hong Kong)
INTERNET ADDICTION CONTINUUM MODERATES AUGMENTED REALITY APP EXPERIENCES
PRESENTER: Dandison Ukpabi
12:54
Hakil Moon (Eastern Michigan University, United States)
Anthony Di Benedetto (Temple University, United States)
Sang Kyun Kim (Sungkyunkwan University, South Korea)
THE EFFECT OF NETWORK TIE POSITION ON A FIRM’S INNOVATION PERFORMANCE
PRESENTER: Hakil Moon
13:06
Chang Suk Choi (Changwon National University, South Korea)
Jeonghye Choi (Yonsei University, South Korea)
Sang Jin Kim (Changwon National University, South Korea)
Kyung Hoon Kim (Changwon National University, South Korea)
The effects of value co-creation in social platforms on participating companies' competitive advantage
PRESENTER: Chang Suk Choi
12:30-13:30 Session 8.04: Theoretical and Practical Evolution of Retailing
Chair:
Emi Moriuchi (Rochester Institute of Technology (RIT), United States)
12:30
Michael Williams (Swansea University, UK)
Emily Bacon (Swansea University, UK)
MOBILE PAYMENT ADOPTION IN SOCIAL COMMERCE: EXPLAINING BEHAVIORAL INTENTION USING FSQCA
PRESENTER: Michael Williams
12:42
Junji Miyamoto (Keio University, Japan)
Consumer behavior and the type of retailer: Affecting factors and type classifications -Focusing on consumption values-

ABSTRACT. This article analyzes what factors influence consumers’ choices of the type of retailer in Japan and classifies the types. Firstly, it is evident that several factors (e.g., consumption values; using railroad lines; living alone) affect the choice of retail type significantly. Secondly, different types of retailers are compared to examine the similarities and differences based on the theory of “the wheel of retailing”.

12:54
Yanyan Chen (Toulouse Business School, France)
Timo Mandler (Toulouse Business School, France)
Three decades of research on loyalty programs: A literature review and future research agenda
PRESENTER: Timo Mandler
13:06
Emi Moriuchi (Rochester Institute of Technology, United States)
Naoko Moriyoshi (Keio University, Japan)
An Empirical Study of Japanese and American Consumers’ Attribution of Responsibility on their Decision-Making Process: An Eye-tracking Approach
PRESENTER: Naoko Moriyoshi
13:18
Sunaina Kapoor (INDIAN INSTITUTE OF FOREIGN TRADE, India)
Saikat Banerjee (INDIAN INSTITUTE OF FOREIGN TRADE, India)
A GROUNDED THEORY STUDY ON ROLE OF RETAILERS DURING BRAND SCANDAL
PRESENTER: Saikat Banerjee
12:30-13:30 Session 8.05: Marketing Education
Chair:
Ralf Schellhase (hda, Germany)
12:30
Helen Inseng Duh (University of Witwatersrand, South Africa)
CONTEXTUALIZING THREE PHASES OF MARKETING IN AN EMERGING MARKET CONTEXT
12:42
Jae Min Jung (California State Polytechnic University-Pomona, United States)
Cailin Kuchenbecker (California State Polytechnic University-Pomona, United States)
Guillermo Marquez (California State Polytechnic University-Pomona, United States)
Mitchell Pickering (California State Polytechnic University-Pomona, United States)
DO BUSINESS STUDENTS ALSO BENEFIT FROM UNDERGRADUATE RESEARCH PARTICIPATION?
12:54
Alondra Natalia Medina Olivares (Muenster School of Business, University of Applied Sciences Muenster, Germany)
Carmen-Maria Albrecht (Muenster School of Business, University of Applied Sciences Muenster, Germany)
CO-CREATION EXPERIENCE IN PEER WORK GROUPS
13:06
Mijeong Noh (Ohio University, United States)
EFFECTS OF PARENTAL FINANCIAL TEACHING ON COLLEGE STUDENTS’ FINANCIAL ATTITUDE AND BEHAVIOR
13:18
Bruno M. Ferreira (Polytechnic Institute of Viseu, Portugal)
José Luís Abrantes (Polytechnic Institute of Viseu, Portugal)
NEGATIVE AND POSITIVE EWOM EFFECTS ON STUDENTS’ ATTITUDES IN HIGHER EDUCATION: COMPARISON BETWEEN PORTUGAL AND SPAIN
12:30-13:30 Session 8.06: Consumer Decision Making and Consumer Signaling I
Chair:
Alisara Rungnontarat Charinsarn (Thammasat University, Thailand)
12:30
Juhee Song (Waseda University, Japan)
Takeshi Moriguchi (Waseda University, Japan)
THE EFFECT OF CONSUMERS’ PERCEIVED RISK AND PRODUCTS’ SEASONALITY ON CONSUMERS’ PRICE THRESHOLD AND PRICE ACCEPTABILITY
PRESENTER: Juhee Song
12:42
Jiyeon Kim (University of South Carolina, United States)
Joohyung Park (University of South Carolina, United States)
Hannah Weiner (University of South Carolina, United States)
INVESTIGATING CONSUMER PURCHASE INTENTION OF ETHICALLY PRODUCED FASHION PRODUCTS
PRESENTER: Jiyeon Kim
12:30-13:30 Session 8.07: Marketing in General IV
Chair:
Sang-Hoon Kim (Seoul National University, South Korea)
12:30
Amélia Brandão (University of Porto, Portugal)
Mahesh Gadekar (International School of Business & Media, India)
EXAMINING BRAND LOVE'S MODERATING EFFECT ON BRAND HATE ANTECEDENTS AND OUTCOMES
PRESENTER: Mahesh Gadekar
12:42
Sangchul Park (Texas A&M University, United States)
Shinhyoung Lee (Sookmyung Women's University, South Korea)
Hyun-Woo Lee (Texas A&M University, United States)
THE EFFECT OF TRAINERS’ PHYSICAL APPEARANCE ON FITNESS PROGRAM REGISTRATION INTENTION: THE MODERATING ROLE OF REGULATORY FOCUS
PRESENTER: Hyun-Woo Lee
12:54
Sang-Hoon Kim (Seoul National University, South Korea)
Youseok Lee (Myongji University, South Korea)
Jisu Yi (Sejong University, South Korea)
Jungmin Suh (Seoul National University, South Korea)
INVITING PSYCHOLOGICAL FACTORS IN THE PERFORMING ARTS INDUSTRIES: DETERMINANTS OF NON-ATTENDEES’ RESISTANCE
PRESENTER: Jisu Yi
12:30-13:30 Session 8.08: Public Policy, Legal, and Ethical Issues in Marketing I
Chair:
Steven Kopp (University of Arkansas, United States)
12:30
Chih-Ling Liu (Lancaster University Management School, UK)
Katerina Karanika (University of Exeter Business School, UK)
RETHINKING THE GENDERED EXPERIENCE OF PERSONAL GROOMING IN DATING: A COMPARISON OF DATING AS EMBODIED IN ROMANTIC COMEDIES AND EVERYDAY LIFE
PRESENTER: Chih-Ling Liu

ABSTRACT. Adopting a critical feminist lens largely informed by Judith Butler, this study seeks to offer a more nuanced understanding of the intersection of gender, markets and consumption by examining how the traditional dating scripts of gendered grooming are represented in popular romantic comedy movies and expressed in everyday dating relationships.

12:42
Pattanapong Tiwasing (Newcastle University, UK)
Matthew Gorton (Newcastle University, UK)
Steve Quarrie (European Training Academy, Serbia)
Jelena Filipovic (University of Belgrade - Faculty of Economics, Serbia)
Ratko Bojovic (European Training Academy, Serbia)
UNDERSTANDING THE DETERMINANTS OF PRIMARY SCHOOLCHILDREN’S FOOD PREFERENCES: AN INVESTIGATION OF CHILD / PARENT, SCHOOL AND LOCALITY LEVEL FACTORS
PRESENTER: Jelena Filipovic

ABSTRACT. This paper analyses the determinants of schoolchildren’s food preferences, paying attention to the relative importance of child/parent, school and locality factors, using multilevel modelling. Urbanisation, location in a poorer neighbourhood, having a school lunch and some specific parental practices positively affect the range of foods and vegetables liked by children.

12:54
Jeawon Kim (Griffith University, Australia)
Bo Pang (Griffith University, Australia)
Samanthika Gallage (Staffordshire University, UK)
Sameer Deshpande (Griffith University, Australia)
Mai Nguyen (Griffith University, Australia)
Denni Arli (University of Minnesota Duluth, United States)
Marat Bakpayev (University of Minnesota Duluth, United States)
Haruka Fujihira (Griffith University, Australia)
Mohammad Kadir (Griffith University, Australia)
Policy implications for condom use in Asia: A systematic review
PRESENTER: Jeawon Kim

ABSTRACT. In regard to condom use, the uniqueness of Asian culture plays a significant role on people’s attitudes and behaviours. To date, there exists no existing review on the studies investigating what are the barriers of condom use among the public of reproductive age in Asian countries. The purpose of this paper is to systematically examine the barriers of condom use in major Asian countries to guide policy development. Following PRISMA guideline, 300 articles were identified and analysed and a total of four main themes and two sub-themes emerged, namely: successful policies, policies overlooking minority groups, problematic policy implementation, lack of policies, poor governance, and poor marketing strategy. Findings from this systematic review provide insights into the future policy formation and intervention design to promote higher condom use in Asia, as such, the importance of collaborating with companies to increased access to condom consumption, creating family planning policies for the general population, and training the program management to correctly implement the policy.

13:30-15:00 Session 9.01: New Marketing & Management in Global Digital World IX
Chair:
Heeju Chae (Kyungsung University, South Korea)
13:30
Jelena Filipovic (University of Belgrade - Faculty of Economics, Serbia)
Maja Arslanagic-Kalajdzic (University of Sarajevo, Bosnia and Herzegovina)
SOCIAL CAPITAL THEORY: ACADEMIC SOCIAL NETWORKING SITES
PRESENTER: Jelena Filipovic
13:42
Chung-Wha Chloe Ki (The Institute of Textiles and Clothing, Hong Kong)
Sangsoo Park (Korea Institute for Industrial Economics & Trade (KIET), North Korea)
Youn-Kyung Kim (University of Tennessee, Knoxville, United States)
Are consumers ‘inspired-by’ social media influencers and ‘inspired-to’ adopt them as social defaults?
13:54
Sijun Sung (Pusan National University, South Korea)
Heeju Chae (Kyungsung University, South Korea)
Jaewoo Lee (Pusan National University, South Korea)
A Study on the Development of the Scale for SNS Activities as a Leisure: Focused on Instagram
PRESENTER: Sijun Sung
14:06
Yoon-Na Cho (Villanova University, United States)
Mivena Panteqi (Villanova University, United States)
Charles Taylor (Villanova University, United States)
Do Instagram Influencers Need to be Perfect? The Changing Role of Social Norms on the Effectiveness of Influencers
PRESENTER: Charles Taylor
14:18
Jin Ho Yun (Sungkyunkwan University, Seoul, South Korea)
Eun-Ju Lee (Sungkyunkwan University, Seoul, South Korea)
Bo-yong Park (McGill University, Montreal, Canada)
Kyoungseob Byeon (Sungkyunkwan University, Seoul, South Korea)
Hyunjin Park (Sungkyunkwan University, Seoul, South Korea)
DO OUR BRAINS OPPPOSE TO AUTONOMOUS VEHICLE KILLINGS MORE THAN TO OTHER MORAL RISKS? AN fMRI INVESTIGATION
PRESENTER: Jin Ho Yun
13:30-15:00 Session 9.02: Business Model Innovation for Customer Value and Sustainable Business
Chair:
Jaesu Kim (Korean Academy of Marketing Science, South Korea)
13:30
Li Feng (Business School of Jiangnan University, China)
Lu Hui (Business School of Jiangnan University, China)
Hou Meiqian (Business School of Jiangnan University, China)
Cui Kangle (Business School of Jiangnan University, China)
The mystery of consumer value structure in sharing economy
PRESENTER: Li Feng
13:42
Jiyoung Kim (University of North Texas, United States)
Jihye Min (University of North Texas, United States)
Kiseol Yang (University of North Texas, United States)
Hope, Fear, and Consumer Behavioral Change amid COVID-19: A Conceptual Model Based on the Protection Motivation Theory
PRESENTER: Jihye Min
13:54
Sosun Lim (chungnam national university, South Korea)
Hucksoo Cho (chungnam national university, South Korea)
EFFECT OF PAVILION QUALITY ON EXHIBITION PERFORMANCE AT AN INTERNATIONAL TRADE SHOW
PRESENTER: Hucksoo Cho
14:06
Liang Sun (School of Business, Dalian University of Foreign Languages, China)
Honglei Liu (School of Business, Dalian University of Foreign Languages, China)
Why Do Customers Want to Pay for Value Co-creation Products? An Explanation from Customer’s’ Behavior in Economics
PRESENTER: Honglei Liu
14:18
Zebulon Dwyer (Department of Management and Marketing, College of Business and Economics, University of Tasmania, Australia)
Rajesh Rajaguru (Tasmanian School of Business and Economics, Australia)
Lin Yang (Department of Management and Marketing, College of Business and Economics, University of Tasmania, Australia)
ZERO-WASTE MANAGEMENT RESOURCES AND CAPABILITIES OF SMALL HOSPITALITY FIRMS
PRESENTER: Rajesh Rajaguru
14:30
Gediminas Lipnickas (The University of Adelaide, Australia)
Jodie Conduit (The University of Adelaide, Australia)
Carolin Plewa (The University of Adelaide, Australia)
Dean Wilkie (The University of Adelaide, Australia)
Market Shaping - Creating Value Through Effort Reduction
14:42
Jukka Hemilä (VTT Technical Research Centre of Finland Ltd, Finland)
BUSINESS MODEL INNOVATIONS FOR SMART BUILDING ECOSYSTEM
13:30-15:00 Session 9.03: 2020 HIT-GAMMA Joint Symposium
Chair:
Peng Zou (Harbin Institute of Technology, China)
13:30
Svetlana De Vos (Australian institute of Business, Australia)
Roberta Crouch (Flinders University, Australia)
Pascale Quester (University of Adelaide, Australia)
Jasmina Ilicic (Monash University, Australia)
INVESTIGATING THE IMPACT OF INTRINSIC AND EXTRISIC PERCEIVED BENEFITS ON MESSAGE ACCEPTANCE: THE MEDIATING ROLE OF HELP-SEEKING ATTITUDES
PRESENTER: Svetlana De Vos
13:42
Hojoon Choi (University of Houston, United States)
Leonard Reid (University of Georgia, United States)
Jung Min Hahm (University of Georgia, United States)
DO CONSUMERS TRUST HEALTHY MENU ADVERTISING FROM FAST FOOD BRANDS? INFLUENCE OF BRAND AND CONSUMER-RELATED FACTORS
PRESENTER: Hojoon Choi
13:54
Hojoon Choi (University of Houston, United States)
Temple Northup (University of Houston, United States)
Leonard Reid (University of Georgia, United States)
DIFFERENTIAL INFLUENCES OF HEALTH CONSCIOUSNESS AND HEALTH LITERACY ON CONSUMER RESPONSES TO NUTRIENT-CLAIMED FOOD MARKETING
PRESENTER: Hojoon Choi
14:06
Qiaolian Cheng (Harbin Institute of Technology, China)
Peng Zou (Harbin Institute of Technology, China)
Yixin Li (Harbin Institute of Technology, China)
Minsun Yeu (Harbin Institute of Technology, China)
Guofeng Li (Harbin Institute of Technology, China)
INVESTOR RESPONSE TO FOOD NUTRITION LABELING REGUALTION IN CHINA
PRESENTER: Minsun Yeu
13:30-15:00 Session 9.04: 2020 AEMARK-GAMMA Joint Symposium
Chair:
Carlos Flavian (University of Zaragoza, Spain)
13:30
Emily Yapp (Universiti Malaysia Sabah, Malaysia)
Jasmine Yeap (Universiti Sains Malaysia, Malaysia)
Exploring The Relationship Between Satisfaction and Switching Intention: The Moderating Effect of Alternative Attractiveness In the Context of E-hailing Services.
PRESENTER: Jasmine Yeap
13:42
Ami Fitri Utami (Universitas Indonesia, Indonesia)
Irwan Adi Ekaputra (universitas indonesia, Indonesia)
Arnold Japutra (University of Western Australia, Australia)
Sebastian Molinillo (University of Malaga, Spain)
THE ANTECEDENTS OF VALUE IN USE IN BUILDING LOYALTY TOWARDS MOBILE E-COMMERCE APPS
PRESENTER: Ami Fitri Utami
13:30-15:00 Session 9.05: 2020 NZAI-GAMMA Joint Symposium / Marketing Manager’s Decision Making
Chair:
Yuri Seo (The University of Auckland, New Zealand)
13:30
Dayeon Choi (Yonsei University, South Korea)
Yuri Seo (University of Auckland Business School, New Zealand)
Felix Septianto (University of Auckland Business School, New Zealand)
Eunju Ko (Yonsei University, South Korea)
LUXURY CUSTOMIZATION AND SELF-AUTHENTICITY: IMPLICATIONS FOR CONSUMER WELLBEING
PRESENTER: Dayeon Choi
13:42
Joohyung Park (University of South Carolina, United States)
Small enterprise owners’/managers’ CSR decision toward local community: personal, social and business considerations
13:54
Woojung Chang (University of Seoul, South Korea)
WHEN CAN A TECHNOLOGY-BASED SALESPERSON REPLACE A HUMAN: THE ROLE OF RELATIONSHIP LIFECYCLE
13:30-15:00 Session 9.06: Consumer Decision Making and Consumer Signaling II
Chair:
Alisara Rungnontarat Charinsarn (Thammasat University, Thailand)
13:30
Su Yun Bae (Bowling Green State University, United States)
Duane Wegener (Ohio State University, United States)
Milos Bujisic (Ohio State University, United States)
How Civic Consumers Become Ambivalent: Emotional Intelligence and Agreement Effects in Attitudes Related to Health, Social Policy, and the Environment
PRESENTER: Su Yun Bae
13:42
Hyun Sang An (Minnesota State University-Moorhead, United States)
C. Anthony Di Benedetto (Temple University, United States)
Donald Hantula (Temple University, United States)
Wooyang Kim (Minnesota State University-Moorhead, United States)
AN EXAMINATION OF YOUNG GENERATIONS’ CONSUMPTION PROCESS OF FOREIGN MUSIC CONTENTS
PRESENTER: Hyun Sang An
13:54
Wooyang Kim (Minnesota State University-Moorhead, United States)
Hyun Sang An (Minnesota State University-Moorhead, United States)
Qinglin Li (Konkuk University, South Korea)
THE ROLE OF VALUES ON TOURISTS BEHAVIORAL INTENTION TO VISIT CULTURAL PROPERTY SITES: CULTURAL PROPERTY VALUES AND CONSUMPTION VALUES
PRESENTER: Qinglin Li
14:06
Heejung Park (Northern Michigan University, United States)
Dong-Jun Min (The University of New Orleans, United States)
How likely are you to trust financial institutions? Well…It Depends.
PRESENTER: Heejung Park
14:18
Sunghyun Jang (Yonsei University, South Korea)
Subin Im (Yonsei University, South Korea)
How Does Free Trial Experience Influence the Streaming Service Subscription?
PRESENTER: Sunghyun Jang
13:30-15:00 Session 9.07: Marketing in General VI
Chair:
Mahesh Gadekar (International School of Business & Media, India)
13:30
Jae Min Jung (California State Polytechnic University-Pomona, United States)
Cailin Kuchenbecker (California State Polytechnic University-Pomona, United States)
Jarrod Griffin (California State Polytechnic University-Pomona, United States)
Jillian Munoz (California State Polytechnic University-Pomona, United States)
Stephanie Munoz (California State Polytechnic University-Pomona, United States)
STATE-OF-ORIGIN EFFECTS AND STATE ETHNOCENTRISM
PRESENTER: Jarrod Griffin
13:42
Mahesh Gadekar (International School of Business & Media, India)
Amélia Brandão (University of Porto, Portugal)
DOES PRICE UNFAIRNESS PERCEPTION WILL STILL ENSURE PURCHASE INTENTION? : MEDIATION OF CONSUMER BRAND IDENTIFICATION AND BRAND TRUST
PRESENTER: Mahesh Gadekar
13:54
Amélia Brandão (University of Porto, Portugal)
Mahesh Gadekar (International School of Business & Media, India)
DIGITAL BRAND MANAGEMENT IN INTERNATIONAL CONTEXTS: CASE STUDY OF E-MARKETPLACE DIGITAL MARKETING FIRM
PRESENTER: Mahesh Gadekar
13:30-15:00 Session 9.08: Public Policy, Legal, and Ethical Issues in Marketing II
Chair:
Steven Kopp (University of Arkansas, United States)
13:30
Steve Kopp (University of Arkansas, United States)
Bach Kim (Can Tho University, Viet Nam)
Vo Hong Tu (Can Tho University, Viet Nam)
“ONE COMMUNE ONE PRODUCT” AS AN INTRA- AND INTER-NATIONAL MARKETING STRATEGY IN VIETNAM
PRESENTER: Steve Kopp

ABSTRACT. This paper outlines the issues involved with the development and implementation of the "One Commune One Product" program in Vietnam. OCOP is one component of the effort to foster development in what are primarily relatively poor rural agricultural communities. Fundamentally, the OCOP philosophy encourages one village to produce one competitive and marketable agricultural product, determined by local resources, knowledge, and practices. The intent is to offer a differentiated product that attains higher sales revenue in the market, thus creating income for the residents in the villages and improving the local economy.

In this paper, we describe the initial development, current status, likely challenges to be faced with OCOP. We identify the need for a clear marketing strategy approach and recommendations for implementation.

13:42
Monica Mendini (University of Applied Sciences and Arts of Southern Switzerland, Switzerland)
Paula C. Peter (San Diego State University, United States)
Salvatore Maione (Università della Svizzera italiana, Switzerland)
INSTAGRAM AS AGENT OF CHANGE: WHEN SOCIAL MEDIA MAKES US GRATEFUL AND MORE ALTRUISTIC
PRESENTER: Monica Mendini

ABSTRACT. Social media engagement has received considerable attention in current days. So far, literature has predominantly emphasized the negative effects of high social media use, such as loneliness and depression. Oppositely, this research provides a counter-balance perspective on the positive effects of social media (i.e. Instagram) on gratitude and altruistic behaviors.

13:54
Quiqin Wu (Sichuan Normal University, China)
Paul W Chao (Eastern Michigan University, United States)
Reducing consumer obesity and overweight incidents: roles of government regulations, consumer education and marketing
PRESENTER: Paul W Chao

ABSTRACT. This paper presents a review of the research literature on overweight and obesity problem by incorporating medical, economic and marketing research perspectives to shed lights on the growing problem across all ages and socioeconomic strata. We draw upon multidisciplinary research literature to gain a better understanding of the major causes as well as proposed remedies. Some are more likely to be more successful in addressing the difficult problem. Our conclusion is that as the issues are quite complex, no one single solution will work. It probably will require all stakeholders to be involved in order to come up with a reasonable solution to address this difficult problem. More research needs to be conducted, especially research involving cross country comparison to provide greater insights since this problem has become a global problem and not just confined to the developed economies in the West.

14:06
Atsuko Inoue (Seikei University, Japan)
GUILT OR SHAME? THE EFFECTIVE MESSAGE TO PREVENT CONSUMERS’ UNETHICAL BEHAVIOR

ABSTRACT. This research examines the impact of guilt and shame on peoples’ ethical decisions. Through two studies using six different types of advertisement, it is found that the message evoking guilt is more effective for women and message evoking shame is more effective for men when it comes to persuasion. Furthermore, the author finds the fact that this difference between gender comes from the sense of empathy and perspective-taking.

15:00-16:00 Session 10.01: New Marketing & Management in Global Digital World X
Chair:
Stefanie Sohn (Technische Universitaet Braunschweig, Germany)
15:00
Isaac Jacob (KJ Somaiya Institute of Management Studies and Research, India)
Monica Khanna (KJ Somaiya Institute of Management Studies and Research, India)
Krupa Rai (KJ Somaiya Institute of Management Studies and Research, India)
Mohak Shah (KJ Somaiya Institute of Management Studies and Research, India)
Devarsh Muni (KJ Somaiya Institute of Management Studies and Research, India)
DISTANCED ASSETS - WE OWN IT, BUT WE DON’T’: A STUDY OF BRAND – CONSUMER ARCHETYPICAL BEHAVIOR IN THE SHARED ECONOMY ENVIRONMENT
PRESENTER: Isaac Jacob
15:12
Sungha Jang (San Francisco State University, United States)
Alex Kim (Sungkyunkwan University, South Korea)
Jiho Yoon (Kansas State University, United States)
Effective Paid Search Advertising Strategies for Small and Medium-Sized Businesses with Limited Budget
PRESENTER: Sungha Jang
15:24
Stefanie Sohn (Technische Universität Braunschweig, Germany)
CONSUMER PERCEIVED RISKS OF EMERGING SELF-SERVICE TECHNOLOGIES (SSTs)
15:36
Chung-Yu Wang (National Kaohsiung University of Science and Technology, Taiwan)
Customer participation and the role of relationship length
15:00-16:00 Session 10.02: New Marketing & Management in Global Digital World XI
Chair:
Juran Kim (Jeonju University, South Korea)
15:00
Juran Kim (Jeonju University, South Korea)
Seungmook Kang (Jeonju University, South Korea)
Joonheui Bae (Kyungpook National University, South Korea)
Uncanny Valley Effect on Attachment and Perceived Interactivity of AI Speakers
PRESENTER: Joonheui Bae
15:12
Hyukjin Jung (Kyungpook National University, South Korea)
Joonheui Bae (Kyungpook National University, South Korea)
Dong Mo Koo (Kyungpook National University, South Korea)
The impact of Corporate Social Responsibility(CSR) and Corporate Social irresponsibility(CSIR) on Electronic Word Of Mouth(eWOM)
PRESENTER: Hyukjin Jung
15:24
Tungyun Liu (Yonsei University, South Korea)
Eunju Ko (Yonsei University, South Korea)
Heeju Chae (Kyungsung University, South Korea)
ROLE OF MOBILE VISUAL SEARCH IN ON-LINE FASHION RETAILING
PRESENTER: Tungyun Liu
15:36
Sang-chul Son (Changwon National University, South Korea)
Joonheui Bae (Kyungpook National University, South Korea)
Kyung-hoon Kim (Changwon National University, South Korea)
THE EFFECT OF DATA SHARING PROMOTION ON CONSUMER RESPONSE
PRESENTER: Sang-chul Son
15:00-16:00 Session 10.03: Leveraging Big Data to Create Value for Consumers and Firms
Chair:
Manfred Schwaiger (Ludwig Maximilian University of Munich, Germany)
15:00
Fangzhou Li (Kobe University, Japan)
Zhen Li (Department of Marketing, Faculty of Business Administration, Toyo University., Japan)
Shuai Yang (Donghua University, China)
Ken Ishibashi (University of Hyogo, Japan)
Impacts of Online Reviews on Consumers' Decision-making: Application of Topic Modeling in Restaurant Services
PRESENTER: Fangzhou Li
15:12
Murat Acar (Bogazici University, Turkey)
Aysegul Toker (Bogazici University, Turkey)
LEVERAGING BIG DATA AND ARTIFICIAL INTELLIGENCE FOR SERVICE INNOVATION IN MARKETING
PRESENTER: Murat Acar
15:24
Heli Hallikainen (University of Eastern Finland, Finland)
Tommi Laukkanen (University of Eastern Finland, Finland)
How time moderates the relationship between big data analytics use and company performance
PRESENTER: Heli Hallikainen
15:00-16:00 Session 10.04: Transformative Service Research
Chair:
Mark Rosenbaum (Saint Xavier University, United States)
15:00
Jae Min Jung (California State Polytechnic University-Pomona, United States)
Kyeong Sam Min (University of New Orleans, United States)
The Impact of ACO Principle and Healthcare Consumerism on Patient Satisfaction with Healthcare Providers
PRESENTER: Kyeong Sam Min
15:12
Sajith Siriwardana (University of Tasmania, Australia)
Gaurangi Laud (University of Tasmania, Australia)
Rajesh Rajaguru (University of Tasmania, Australia)
Understanding Service Exclusion Through Value Co-Creation Paradigm
PRESENTER: Rajesh Rajaguru
15:24
Heejung Park (Northern Michigan University, United States)
Annie Pei-I Yu (National Chung Cheng University, Taiwan)
CAN WE USE FINANCIAL SERVICE CONSUMPTION TO PREDICT MATERIALISM? AN EMPIRICAL STUDY IN US
PRESENTER: Annie Pei-I Yu
15:36
Jennifer J. Lee (Metropolitan College, Boston University, United States)
Zecong Ma (St. Mary's University, United States)
Consumer Behavior on an Online-to-Offline Platform: An Empirical Investigation of the Automotive Repair Service Market
PRESENTER: Jennifer J. Lee
15:00-16:00 Session 10.05: 2020 ESCP Europe-GAMMA Joint Symposium: Innovative Marketing Management
Chair:
Tony Garrett (Korea University, South Korea)
15:00
Min Jung Cho (Yonsei University, South Korea)
Hye Su Yun (Yonsei University, South Korea)
Eun Ju Ko (Yonsei University, South Korea)
SOCIAL DISTANCING MARKETING EFFORTS OF FASHION BRANDS : INFLUENCE ON CUSTOMER SATISFACTION AND INTENTION
PRESENTER: Min Jung Cho
15:12
Bo Pang (Griffith University, Australia)
Sameer Deshpande (Griffith University, Australia)
Yara Almosa (Griffith University, Australia)
Amna Arif (Anadolu University, Turkey)
Denni Arli (University of Minnesota Duluth, United States)
Marat Bakpayev (University of Minnesota Duluth, United States)
B. Zafer Erdogan (Anadolu University, Turkey)
Haruka Fujihira (Griffith University, Australia)
Samanthika Gallage (Staffordshire University, UK)
Mohammad Kadir Kadir (Griffith University, Australia)
Jeawon Kim (Griffith University, Australia)
Mai Nguyen (Griffith University, Australia)
Derek Ong Lai Teik (Sunway University, Malaysia)
Patama Satawedin (Bangkok University, Thailand)
Nedra Kline Weinreich (Weinreich Communications, United States)
Murooj Yousef (Griffith University, Australia)
Barriers to Implementing Social Marketing in Asia: A Critical Review
PRESENTER: Jeawon Kim
15:24
Sungkyu Lee (Akita International University, Japan)
Tony Garrett (Korea University Business School, South Korea)
Jong-Ho Lee (Korea University Business School, South Korea)
Paradoxical Effect of Coopetition in New Product Development
PRESENTER: Sungkyu Lee
15:36
Daniela Langaro (ISCTE-IUL, Portugal)
Helder Neves (ISCTE-IUL, Portugal)
Sandra Loureiro (ISCTE-IUL, Portugal)
Is Apology the best strategy to mitigate Online Firestorms in social media?
PRESENTER: Daniela Langaro
15:48
Susana Santos (ISEG - Lisbon School of Economics & Management, Portugal)
Helena Martins Gonçalves (ISEG - Lisbon School of Economics & Management, Portugal)
Mapping Current Consumer Decision Journeys Using Real-Time Longitudinal Online and Offline Touchpoint Data
PRESENTER: Susana Santos
15:00-16:00 Session 10.06: Consumer Decision Making and Consumer Signaling III
Chair:
Alisara Rungnontarat Charinsarn (Thammasat University, Thailand)
15:00
Otto Afiuc (Universidad Carlos III de Madrid (uc3m), Spain)
QUALITY SIGNALLING OF CREDENCE GOODS: A CORPORATE SOCIAL RESPONSIBILITY PERSPECTIVE
15:12
Isolde Lubbe (University of Johannesburg, South Africa)
Helen Duh (University of Witwatersrand, South Africa)
DRIVERS OF ATTITUDINAL AND BEHAVIOURAL LOYALTIES TO SELECTED RESTAURANTS IN AN EMERGING MARKET
PRESENTER: Isolde Lubbe
15:24
Francesco Raggiotto (Department of Economics & Statistics - University of Udine, Italy)
Andrea Moretti (Department of Economics & Statistics - University of Udine, Italy)
A MODEL FOR CONSUMER SATISFACTION FOR EXTREME CONSUMERS
PRESENTER: Andrea Moretti
15:36
Tamara Lorz (Ludwig-Maximilians-Universität München, Germany)
TRAPPED IN A DILEMMA – THE INFLUENCE OF COMPETING IDENTITIES ON SUSTAINABLE CONSUMER BEHAVIOR IN THE CONTEXT OF AIR TRAVELING
15:00-16:00 Session 10.07: Marketing in General VII
Chair:
Corey Ross (Kyungsung University, South Korea)
15:00
Corey Ross (Kyungsung University, South Korea)
Jongkuk Shin (Pusan National University, South Korea)
Minkyung Moon (Pusan National University, South Korea)
The Drivers of Organic Food and Instant Food Purchase Intention: An Investigation of Food Choice Based on the Religiosity and Health Consciousness of South Korean Consumers
PRESENTER: Corey Ross
15:12
Henny Puspita (Kyungsung University, South Korea)
Hojung Kim (Kyungsung University, South Korea)
Youngju Lee (Kyungsung University, South Korea)
Heeju Chae (Kyungsung University, South Korea)
A THEORITICAL INVESTIGATION AND DEVELOPMENT ON KINFOLK FASHION LIFESTYLE MEASUREMENT SCALE
PRESENTER: Henny Puspita
15:24
Sijun Sung (Pusan National University, South Korea)
Heeju Chae (Kyungsung University, South Korea)
Jang-Hee Shin (Kyungsung University, South Korea)
Subin Park (Kyungsung University, South Korea)
A STUDY ON THE GOODS MARKET WITH THE SPREAD OF GLOBAL FANDOM: FOCUSED ON HALLYU IDOL
PRESENTER: Sijun Sung
15:36
Wawan Dhewanto (Bandung Institute of Technology, Indonesia)
Salma Azzahra (Bandung Institute of Technology, Indonesia)
Fera Yunita (Bandung Institute of Technology, Indonesia)
Vania Nur Rizqi (Bandung Institute of Technology, Indonesia)
DIGITAL MARKETING FOR RURAL YOUTH ENTREPRENEURS
PRESENTER: Salma Azzahra
15:00-16:00 Session 10.08: 2020 GMA-GAMMA Joint Symposium
Chairs:
Maria Psimouli (DEREE-THE AMERICAN COLLEGE OF GREECE, Greece)
Anna Zarkada (Athens University of Economics and Business, Greece)
15:00
George G. Panigyrakis (Cyprus University of Technology, Cyprus)
Evdoxia Kyriacou (Cyprus University of Technology, Cyprus)
Internal Communication and Internal Marketing as elements of Integrated Marketing Communication (IMC) in Public Universities
PRESENTER: Evdoxia Kyriacou
15:12
Maria Psimouli (DEREE-THE AMERICAN COLLEGE OF GREECE, Greece)
Styliani Kladou (BOGAZICI UNIVERSITY, Turkey)
Ilias Kapareliotis (DEREE-THE AMERICAN COLLEGE OF GREECE, Greece)
Branding Family-Owned Cretan Wineries: The Role of Heritage
15:24
Pantelitsa Yerimou (Cyprus University of Technology, Cyprus)
George Panigyrakis (Cyprus University of Technology, Cyprus)
THE ROLE OF ATMOSPHERICS AS AN ANTECEDENT OF AIRPORT AND COUNTRY IMAGE: A COMPARATIVE STUDY
16:00-17:00 Session 11.01: 2020 SIMKTG-GAMMA Joint Symposium
Chair:
Raffaele Donvito (University of Florence, Italy)
16:00
Jacob Barr (University of Bolzano, Italy)
Tom Kopp (University of Bolzano, Italy)
Getting more than you bargained for: Perceptions of Hallstatt's overtourism during COVID-19

ABSTRACT. This paper presents a first look at Hallstatt’s resident perception of overtourism in the immediate wake of the novel coronavirus. Hallstatt, an idyllic lakeside village deep in the Austrian Alps renowned for its UNESCO World Heritage salt mines and 16th century picturesque wooden buildings, has become world famous for overtourism. The village occupies a modest footprint of a few square kilometers with 764 residents, which has received (over 1 million) tourists in 2019. This has been a growing concern of local residents and garnered international attention, attributing the influx of visitors to the much-acclaimed Disney Frozen film franchise and the Chinese imitation of Hallstatt in Huizhou. This research investigates residents’ perception of overtourism through a qualitative survey, giving historical context to the development of tourism in Hallstatt and lends insight to the village’s carrying capacity and strategic tourism management. It also reveals skepticism on the alleged influence of the Frozen film franchise’s role in drawing mass tourism to Hallstatt. Finally, the research measures residents’ response to the immediate drop in visitors following the novel coronavirus, to determine if they are satisfied with a reprieve from business-as-usual.

16:12
Anna Claudia Pellicelli (University of Turin, Italy)
Claudia Franze' (University of Turin, Italy)
Investigating Why Online Purchasing Push Offline Sales In The Luxury Market

ABSTRACT. The digital revolution has led to major changes, both in the luxury market, which has been a traditional one for thousands of years, and in the luxury customer experience, which is now affected by omnichannel retailing and requires a perfect integration between online and offline channels. Luxury firms have been slower than many non-luxury firms to adopt online digital marketing, but today the trends show that online purchasing contribute to overall market growth more than cannibalizing and continue to grow. This study lays the foundations for investigating the factors affecting luxury consumers’ behaviour in the digital era, as the online sales contributes to global sales and push offline purchases.

16:24
Monica Faraoni (university of florence, Italy)
Lamberto Zollo (University of Florence, Italy)
GREEN LUXURY CONSUMPTION: THE ROLE OF MOTIVATION, GREEN ENABLERS, AND SKEPTICISM

ABSTRACT. This study aims to understand what are the green consumers’ self- and other-oriented values, key enablers, and skeptic attitudinal factors influencing the consumption of sustainable luxury products. Particularly, the authors attempt to investigate what are the underlying mechanisms that positively and negatively influence consumers’ attitude and intention to purchase green luxury products. In this way, the main objective is to identify the micro linkages explaining the attitude-behavior gap which prevents consumers’ attitudes from turning into actual purchasing behaviors. To do this, a conceptual model is theorized building on the theory of planned behavior (TPB) aiming at explaining how these psychological and attitudinal mechanisms differ in two cultural settings: an individualistic and collectivistic consumption context, such as Italy and China, respectively. Specifically, self-motives – ego-enhancement and openness to change – and other-oriented motives – ego-transcendence and conservation value – are hypothesized as the main antecedents of the relationship between consumers’ green luxury attitude and intention to purchase. Moreover, this relationship is significantly impacted by (a) green enablers, which emerges as a new construct composed of consumers’ perceived readiness, green identity, and effectiveness; and (b) green luxury skepticism, referring to consumers’ perceived greenwashing, contradiction, and green risk. The model is validated using confirmatory factor analysis (CFA) and the relationships are empirically tested using structural equation modeling (SEM) on a sample of 792 consumers coming from Italy (58%) and China (42%). The results suggest that other-oriented values, in particular ego-transcendence, represent the main predictor of consumers’ attitude toward green luxury, in both samples. Interestingly, the green enablers showed a significant influence on consumers’ attitude in the individualistic sample, but not in the collectivistic one. Our empirical evidences indicate that green luxury skepticism might be interpreted as a significant element explaining the attitude-behavior gap in ethical consumption. Particularly, perceived greenwashing and green risk are the main factors causing this gap in both contexts. Theoretical and managerial implications are discussed, along with significant suggestions for future research on sustainable consumption in the luxury industry.

16:00-17:00 Session 11.02: Fans and Sport Consumers in the Digital Era
Chair:
Kihan Kim (Seoul National University, South Korea)
16:00
Jun-Phil Uhm (Texas A&M University, United States)
Hyun-Woo Lee (Texas A&M University, United States)
Heetae Cho (Nanyang Technological University, Singapore)
OVERCOMING COMPATIBILITY BARRIERS IN SPORTS VR FOR GAMER INTERACTIVITY, CHARACTER IDENTIFICATION, AND ENJOYMENT
PRESENTER: Hyun-Woo Lee
16:12
Heetae Cho (Nanyang Technological University, Singapore)
Weisheng Chiu (Open University of Hong Kong, Hong Kong)
THE EFFECT OF NOSTALGIA ON SATELLITE FANS’ PSYCHOLOGICAL COMMITMENT, WELL-BEING, AND TRAVEL INTENTION TO TEAM SPORT EVENT
PRESENTER: Weisheng Chiu
16:24
Annie Pei-I Yu (National Chung Cheng University, Taiwan)
Your words inspire me! The influence of word-of-mouth marketing: From the perspective of “Emotion as Social Information (EASI) model”
16:36
Masoumeh Hosseinpour (Aarhus University, Austria)
Ralf Terlutter (Alpen-Adria University, Austria)
Holger Roschk (Alpen-Adria University, Austria)
A SYSTEMATIC ANALYSIS OF THE EFFECTS OF MOBILE PHONE APPLICATIONS ON PHYSICAL ACTIVITY
PRESENTER: Ralf Terlutter
16:00-17:00 Session 11.03: Multimedia Presentation II
Chair:
Jikyung Jeanne Kim (IE University, Spain)
16:00
Jiah Yang (Yonsei University, South Korea)
Sanghoon Lee (Yonsei University, South Korea)
Eunju Ko (Yonsei University, South Korea)
RELATIONSHIP BETWEEN CONSUMER ATTITUDE AND WELL-BEING IN VEGAN FASHION
PRESENTER: Jiah Yang
16:12
Jihye Yu (Yonsei University, South Korea)
Hojae Lee (Yonsei University, South Korea)
Eunju Ko (Yonsei University, South Korea)
THE EFFECT OF SUSTAINABLE FASHION CONTENT ON ATTITUDE TOWARD SUSTAINABLE FASHION, PURCHASE INTENTION, AND EMOTIONAL WELL-BEING
PRESENTER: Jihye Yu
16:24
An Chisung (yonsei university, South Korea)
Ko Eunju (Yonsei University, South Korea)
AN EMPIRICAL STUDY ON THE FASHION CYCLE THEORY THROUGH STYLE TREND ANALYSIS OF WOMEN’S ONLINE FASHION SHOPPING MALLS IN KOREA
PRESENTER: An Chisung
16:36
Wonbae Pang (Yonsei university, South Korea)
Eunju Ko (Yonsei university, South Korea)
CHANGES IN THE CONSUMPTION TRENDS OF LUXURY BRAND POST THE COVID-19 ERA
PRESENTER: Wonbae Pang
16:48
Li Huang (University of Macau, Macao)
Jerome Yen (University of Macau, Macao)
Matthew Liu (University of Macau, Macao)
Ziying Mo (International School of Business & Finance, Sun Yat-Sen University, China)
Patent valuation of institution-level for competition based on a Multi-criteria Analysis Model
PRESENTER: Matthew Liu
17:00
Prabirendra Chatterjee (Cardiff University, UK)
Seongsoo Jang (Cardiff University, UK)
PRODUCT LINE AND PRICING STRATEGIES FOR MOBILE APPS IN A TWO-SIDED PLATFORM
17:12
Steven Kopp (University of Arkansas, United States)
A CASE STUDY IN THE EARLY DEVELOPMENT OF INTERNATIONAL TRADEMARK PROTECTION

ABSTRACT. In a trademark dispute that persisted through three decades of innovation in music and technology, one of the largest music sellers in the world and one of the most popular music producers in history parlayed a resolution. In February 2007, Apple Inc. (formerly Apple Computer) was granted ownership of all trademarks and logos related to the name "Apple" and, for now, will license them to the Apple Corps music company. This case exemplifies a situation where, as companies attempt to grow, trademark-protected brands in unrelated product categories can find themselves producing similar fruit, competing with one another for the attention of consumers.

17:24
Raffaele Filieri (Audencia Business School, France)
Lala Hu (Università Cattolica del Sacro Cuore, Italy)
Saleh Bazi (Newcastle University, UK)
Antecedents of trust towards online shopping in China and Saudi Arabia. The moderating role of disposition to trust
PRESENTER: Lala Hu
17:36
Min-Sook Park (Catholic University of Pusan, South Korea)
Jongkuk Shin (Pusan National University, South Korea)
Yong Ju (Gaitech Korea Co., Ltd., South Korea)
HOW DOES INNOVATIVE SERVICE OF LAST MILE DELIVERY AFFECT CUSTOMER SATISFACTION IN ONLINE RETAILING?
PRESENTER: Yong Ju
17:48
Jae Yeon Yoon (Yonsei University, South Korea)
Jeonghye Choi (Yonsei University, South Korea)
Sue Ryung Chang (Yonsei University, South Korea)
Social Media Usage and Mobile Shopping Behavior
PRESENTER: Jae Yeon Yoon
18:00
Ricardo Cayolla (IPAM, Portugal)
Sandra Loureiro (ISCTE-IUL, Portugal)
SACRIFICE FOR A BRAND: THREE EXPERT VISIONS OF THE FANS RELATIONSHIPS TOWARDS A FOOTBALL CLUB
PRESENTER: Sandra Loureiro
18:12
Tiziano Vescovi (Ca' Foscari University of Venice, Italy)
Federica Bettati (Ca' Foscari University of Venice, Italy)
Cultural context and cross-cultural marketing strategies Between Italy and China. The case of Amarena Fabbri
PRESENTER: Tiziano Vescovi
18:24
Hui-Ming Deanna Wang (San Francisco State University, United States)
Yinxing Li (Tohoku University, Japan)
Hui Yang (San Francisco State University, United States)
Social Ties and User Contribution: Evidence from Twitter
18:36
Costanza Nosi (LUMSA University, Italy)
Cristiano Ciappei (University of Florence, Italy)
Lamberto Zollo (University of Florence, Italy)
Riccardo Rialti (University of Florence, Italy)
WHEN DO CONSUMERS FREE RIDE? THE ROLE OF POST-PURCHASE COGNITIVE DISSONANCE IN OPPORTUNISTIC CHANNEL SWITCHING BUYING BEHAVIOR
PRESENTER: Riccardo Rialti
18:48
Sanghyub John Lee (Auckland University of Technology, New Zealand)
Rouxelle De Villiers (Auckland University of Technology, New Zealand)
Jungkeun Kim (Auckland University of Technology, New Zealand)
Big Data Shows a Negativity Bias in the Perceived Helpfulness of Online Reviews
19:00
Towako Sakama (Hiroshima University of Economics, Japan)
THE GAP BETWEEN CUSTOMER-PERCEIVED VALUE AND SUPPLIRE-PERCIEVED VALUE IN THE MANUFACTURING INDUSTRY
19:12
Anjali Chopra (KJ Somaiya Institute Of Management Studies & Research, India)
Monica Khanna (KJ Somaiya Institute Of Management Studies & Research, India)
Isaac Jacob (KJ Somaiya Institute Of Management Studies & Research, India)
FROM TOUCH & FEEL TO TOUCHSCREEN SHOPPING OF COLOUR COSMETICS: ANALYZING DRIVERS OF BEHAVIOURAL INTENTION AND LOYALTY AMONG MILLENNIAL WOMEN IN EMERGING ECONOMIES
PRESENTER: Monica Khanna
16:00-17:00 Session 11.04: Interactive Video Advertising
Chair:
Jooyoung Kim (University of Georgia, United States)
16:00
Yongwoog Andy Jeon (Northern Illinois University, United States)
Yuhosua Ryoo (School of Journalism, Southern Illinois University at Carbondale, United States)
Kacy Kim (College of Business, Bryant University, United States)
Sukki Yoon (College of Business, Bryant University, United States)
Ad Skip Button and Ad Exposure Duration: The Moderating Role of Motives in Pre-Roll Ads.

ABSTRACT. The current examined how consumers respond to a pre-roll video advertisement. Particularly, the current study empirically examines the interactive impact of the consumer motive and ad-viewing length on perceived ad-intrusiveness,and its subsequent effect on purchase intention. The results showed that the emotionally motivated consumers, who watched the ad longer, have lower perceived ad-intrusiveness The lower the ad-intrusiveness, the higher the intention to buy the advertised product.

16:12
Marco Schwenke (EBZ Business School – University of Applied Sciences, Germany)
Kevin Saadawy (University of Applied Sciences Europe, Germany)
VIDEO GAME ADVERTISING AS PART OF THE GAME – THE TRAILER’S INFORMATION LOAD AS A CRITICAL FACTOR FOR EMOTIONAL VALUE AND CUSTOMER BEHAVIORS
PRESENTER: Kevin Saadawy

ABSTRACT. Each year video games are becoming more popular, mirrored by an expected worldwide software market growth from US$ 118 billion in 2018 to about US$ 164 billion in 2023 (DFC Intelligence, 2019). In this context, advertising is a critical success factor, especially concerning the pre-release phase (Elberse & Anand, 2007) and announcement trailers in particular (Karray & Debernitz, 2017; Moulton, 2019). Surprisingly, to the best of our knowledge, no study has ever examined how video game trailers should be developed to be successful.

We argue that a video game trailer revealing information such as behind the scenes materials and extensive game details decreases a customer’s purchase intention and willingness to pay. Our reasoning for this proposition is that delivering too many insights lowers a customer’s emotional expectations and reduces their level of immersion. This is in line with research concerning information overload (Chen, Shang, & Kao, 2009; Furner & Zinko, 2016). In other words, a video game trailer with detailed information spoils and demystifies the video game experience, which lowers emotional value for customers. In turn, this emotional value is an important predictor of a customer’s purchase intention and willingness to pay (Sweeney & Soutar, 2001).

To test our predictions, we performed a scenario-based experiment with 80 participants. The results confirm the negative consequences of (1) revealing behind the scenes materials and (2) extensive game details for both (a) a customer’s purchase intention and (b) willingness to pay. The additional structural equation models also confirm the mediating role that emotional value plays in explaining the previous results.

Our research provides initial insights into an important gap in research and contributes to a growing literature stream concerning information overload. By advancing conceptual knowledge on the video game advertising–video game success relationship, we reveal that (too much) information causes a player to know more but desire less. These insights provide guidance for practitioners on how to increase success in video game advertising.

16:24
Emi Moriuchi (Rochester Institute of Technology, United States)
Perceived Attractiveness, Expertise, and Entertainment Experience of Accents in YouTube Video Advertisements: A Universal-Diverse Orientation Approach

ABSTRACT. Recent changes to the media landscape have refocused research to online advertising such as YouTube advertising, Instagram TV and Facebook video advertisements. This type of advertising offers a wide reach to the companies’ targeted audiences. Prior research found that voiceover ads score higher on credibility, conveying new information, relevance, and persuasion. Furthermore, majority of online ads do not use an onscreen spokesperson instead relying on a voice-over narrator because the exclusion of a model or endorser in an ad aids helps audiences focus on delivering the key messages effectively. The aim of this study is to investigate the positive impact of an accented voice-overs ads in the globalized consumer market and the factors in which affects the purchasing intentions of the products being advertised. Two studies were conducted and results show that a foreign accent and American accents are different in its effectiveness when determining attractiveness, expertise and entertainment toward their attitude toward the accent YouTube ad and willingness to purchase a product.

16:00-17:00 Session 11.06: Strategic Market Management
Chair:
Woojung Chang (University of Seoul, South Korea)
16:00
Sungkyu Lee (Akita International University, Japan)
Jong-Ho Lee (Korea University, South Korea)
Tony Garrett (Korea University, South Korea)
The Effect of Service Innovation on Perceived Luxuriousness in Advertisement
PRESENTER: Sungkyu Lee
16:12
Iris Schmutz (University of St. Gallen, Switzerland)
Missing price-related information - an assessment of pricing practices in B2B context
16:00-17:00 Session 11.5: 2020 EMAC-GAMMA Joint Symposium
Chairs:
Yerim Chung (Yonsei University, South Korea)
Paulo Rita (Universidade NOVA de Lisboa, Portugal)
16:00
Sandra Pauser (University of Vienna, Austria)
Udo Wagner (University of Vienna, Austria)
BEYOND WORDS: THE RELATIONSHIP BETWEEN SALESPEOPLE’S FACIAL EXPRESSIONS AND CUSTOMER IMPRESSIONS – AN EXPERIMENTAL STUDY
PRESENTER: Sandra Pauser
16:12
Fernando Fastoso (University of Pforzheim, UK)
Boris Bartikowski (Kedge Business School, France)
Siqi Wang (Bettzeit GmbH, Germany)
THE NARCISSISTIC DESIRE FOR ORIGINAL VERSUS COUNTERFEIT LUXURY: SELF EXPRESSION OR EGO-ENHANCEMENT?
PRESENTER: Fernando Fastoso