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Prof. Iris Hung (Fudan University), Editor of International Journal of Research in Marketing
Prof. Naveen Donthu (Georgia State University), Editor-in-Chief of Journal of Business Research
Prof. Charles R. Taylor (Villanova University), Editor of International Journal of Advertising
Prof. J Bruce Tracey (Cornell University), Editor of Cornell Hospitality Quarterly
Prof. C. Anthony Di Benedetto, Editor of Industrial Marketing Management
Prof. Shelly Rodgers (University of Missouri), Editor-in-Chief of Journal of Advertising
Prof. Ian Phau (Curtin University), Editor of Asia Pacific Journal of Marketing and Logistics
Prof. M. Joseph Sirgy (Virginia Tech), Editor of Journal of Macromarketing
Prof. John Cadogan (Loughborough University), Editor of International Marketing Review
Prof. Werner Kunz (University of Massachusetts), Special Issue Guest Editor of Journal of Service Management
Prof. Ming-Hui Huang (National Taiwan University), Editor-Elect of Journal of Service Research
Prof. Roland T. Rust (University of Maryland), Ex-Editor-in-Chief of International Journal of Research in Marketing
Prof. Arch G. Woodside (Curtin University), Editor-in-Chief of Journal of Global Scholars of Marketing Science
Prof. Eunju Ko (Yonsei University), Editor-in-Chief of Journal of Global Fashion Marketing
Prof. Benjamin Voyer (ESCP Europe), Guest Editor of European Management Journal
Prof. Sandra Loureiro (Lisbon University Institute (ISCTE-IUL)), Special Issue Guest Editor of Journal of Creative Communications
Prof. Jooyoung Kim (University of Georgia), Editor-in-ChiefJorunal of Interactive Advertising
Prof. Carlos Flavian (University of Zaragoza), Editor-in-Chief of Spanish Journal of Marketing - ESIC
Prof. Kihan Kim (Seoul National University), Editor-in-Chief of Journal of Global Sport Management
11:00 | THE EFFECT OF PERSONALIZED CHATBOTS PRESENTER: Jeongbin Whang |
11:12 | Investigating Antecedents of Brand Value Co-creation Behaviors in Social Media Based Brand Communities PRESENTER: Wen-Hai Chih |
11:24 | A New Social-Media Business Model for Luxury Products: An Empirical Study of Daigou’s Services via We-Chat Platform in China PRESENTER: Xin Song |
11:36 | Too much information? Consumer data and online privacy in Hong Kong PRESENTER: Vicky Wing Kei Ng |
11:48 | BAD BEHAVIOR AND CUSTOMER CITIZENSHIP BEHAVIOR IN SHARING ECONOMY PRESENTER: Joonheui Bae |
12:00 | Systematic review of omnichannel retailing and future research avenues PRESENTER: Anh Thi Van Nguyen |
Brian ‘t Hart (Trinity Western University, Canada)
Saadia Shabnam (Curtin University, Australia)
11:00 | Exploring the role of perceived risk on attitude toward chatbot services among aging consumers PRESENTER: Hyo Jin Eom |
11:12 | Consumption Interest of the Elderly |
11:24 | ELDERLY CONSUMERS AND SPATIAL COMPETITION: EVIDENCE FROM THE HEALTH CARE SERVICE INDUSTRY PRESENTER: Jeeyeon Kim |
11:36 | WHAT ARE THE CHALLENGES THAT SENIORS FACE DEALING WITH SERVICE INNOVATION IN VACATION RENTAL INDUSTRY: CASE OF SENIOR USERS OF AIRBNB PRESENTER: Majdouline Mhalla |
11:00 | WOMEN-OWNED SMES: THE ROLE OF MARKETING STRATEGY IN COVID-19 PANDEMIC PRESENTER: Vania Nur Rizqi |
11:12 | Donation Behavior between In-group and Out-Group Perceptions: A Three-Selves Approach PRESENTER: Emi Moriuchi |
11:24 | The New Value Proposition for Sustainable Life Style PRESENTER: Mariko Kiho |
11:36 | DEEPENING EVALUATION OF INTANGIBLE ASSETS CASE: BRAND IMAGE AND FINANCIAL IMAGE |
11:48 | EXTENDED INTERNAL MARKET ORIENTATION AND ITS IMPACT ON MPLOYEE LOYALTY AND PERFORMANCE PRESENTER: Xini Hu |
11:00 | HOW DOES WORD OF MOUTH INTERACT WITH CONSUMERS’ PSYCHOLOGICAL FACTORS?: IMPLICATIONS FROM CHINESE COUNTERFEIT MARKET PRESENTER: Mai Kikumori |
11:12 | The Influence of Information Searching Patterns on Customer Loyalty in Vietnamese E-commerce |
Kevin So (Oklahoma State University, United States)
11:00 | Revisiting Cool Places: How Destination Service Quality and Tourism App Use Affect Perceived Coolness and Revisit Intention PRESENTER: Corey Ross |
11:12 | SERVICE ROBOTS IN HOSPITALITY FIRMS? APPLICATIN OF THE ROBOT IMPLICIT ASSOCIATION TEST (RIAT) PRESENTER: Kwang-Ho Lee |
11:24 | BACKPACKERS’ ONLINE ACTIVITIES DURING THEIR TRAVEL JOURNEY AND E-WORD-OF-MOUTH PRESENTER: Catherine Lejealle |
11:36 | Would you enjoy the unperfect analog sensibility, or would you enjoy the consistency of perfect digital? PRESENTER: Jaehun Kim |
11:48 | The downturn of Chinse tourism shopping in Japan: Moderators of shopping satisfaction and shopping destination loyalty PRESENTER: Min Young Lee |
11:00 | COOL MUSEUM EXPERIENCE IN THE RELATIONSHIP WITH VISITORS PRESENTER: Sandra Maria Correia Loureiro |
11:12 | THE ROLE OF VIRTUAL REALITY AND ARTIFICIAL INTELLIGENCE IN MARKETING RELATIONSHIP COMMUNICATIONS PRESENTER: Mónica Ferreira |
11:24 | DO PERCEPTIONS OF QUALITY, EQUITY AND VALUE IMPROVE CUSTOMER SATISFACTION AND TRUST? THE CASE OF PORTUGUESE BANKING SECTOR PRESENTER: Teresa Calapez |
11:36 | DOLLARS & SCENTS: BUILDING BRAND-RELATIONSHIPS IN STORES PRESENTER: Catarina Marques |
11:00 | Antecedents and consequences of online customer experience of Chinese millennials luxury consumers PRESENTER: Yuan Wan |
11:12 | Social Media Influencers: What Makes them Influential? PRESENTER: Kiseol Yang |
12:30 | Advertising and Investor Sentiments PRESENTER: Jikyung Jeanne Kim |
12:42 | MINING LINKS BETWEEN TRAVEL MOTIVATIONS AND MENTAL REPRESENTATION OF DESTINATIONS FROM TWITTER POSTINGS PRESENTER: Fumiko Kano Glückstad |
12:54 | THE EFFECTIVENESS OF USER GENERATED STORIES IN DIGITAL AGE, ROLE OF CONTENT CHARACTERISTICS AND INDIVIDUAL DIFFERENCES |
13:06 | DIGITAL MEDIUMS FOR INDIAN WOMEN ENTREPRENEURS – BURDEN OR BACKING PRESENTER: Bijal Mehta |
12:30 | Lifestyle YouTube Influencers: Curators of Lifestyle Branding PRESENTER: Kiseol Yang |
12:42 | THE STUDY OF CONSUMER ATTITUDES BY YOUTUBE INFLUENCER CHARACTERISTICS PRESENTER: Jihye Yu |
12:54 | USING MARKETING METRICS FOR STRATEGIC DECISION MAKING: EXPLORING THE ROLE OF MARKETING ANALYTICS AND SUCCESS TRAP PRESENTER: Hao Zhang |
13:06 | Social Influence Through Video Streaming Applications: An Analysis of Mobile Consumers’ Usage Behavior PRESENTER: Youshin Kwak |
13:18 | Celebrity-Endorsed SNS Advertising Activates Engagement Intention, Reward Circuitry and Visual Attention in Consumer Brain PRESENTER: Jing Zhang |
12:30 | Identifying interactive value formation in a peer-to-peer sharing economy: A text-mining approach PRESENTER: Hyunsu Kim |
12:42 | INTERNET ADDICTION CONTINUUM MODERATES AUGMENTED REALITY APP EXPERIENCES PRESENTER: Dandison Ukpabi |
12:54 | THE EFFECT OF NETWORK TIE POSITION ON A FIRM’S INNOVATION PERFORMANCE PRESENTER: Hakil Moon |
13:06 | The effects of value co-creation in social platforms on participating companies' competitive advantage PRESENTER: Chang Suk Choi |
12:30 | MOBILE PAYMENT ADOPTION IN SOCIAL COMMERCE: EXPLAINING BEHAVIORAL INTENTION USING FSQCA PRESENTER: Michael Williams |
12:42 | Consumer behavior and the type of retailer: Affecting factors and type classifications -Focusing on consumption values- ABSTRACT. This article analyzes what factors influence consumers’ choices of the type of retailer in Japan and classifies the types. Firstly, it is evident that several factors (e.g., consumption values; using railroad lines; living alone) affect the choice of retail type significantly. Secondly, different types of retailers are compared to examine the similarities and differences based on the theory of “the wheel of retailing”. |
12:54 | Three decades of research on loyalty programs: A literature review and future research agenda PRESENTER: Timo Mandler |
13:06 | An Empirical Study of Japanese and American Consumers’ Attribution of Responsibility on their Decision-Making Process: An Eye-tracking Approach PRESENTER: Naoko Moriyoshi |
13:18 | A GROUNDED THEORY STUDY ON ROLE OF RETAILERS DURING BRAND SCANDAL PRESENTER: Saikat Banerjee |
12:30 | CONTEXTUALIZING THREE PHASES OF MARKETING IN AN EMERGING MARKET CONTEXT |
12:42 | DO BUSINESS STUDENTS ALSO BENEFIT FROM UNDERGRADUATE RESEARCH PARTICIPATION? PRESENTER: Cailin Kuchenbecker |
12:54 | CO-CREATION EXPERIENCE IN PEER WORK GROUPS PRESENTER: Carmen-Maria Albrecht |
13:06 | EFFECTS OF PARENTAL FINANCIAL TEACHING ON COLLEGE STUDENTS’ FINANCIAL ATTITUDE AND BEHAVIOR |
13:18 | NEGATIVE AND POSITIVE EWOM EFFECTS ON STUDENTS’ ATTITUDES IN HIGHER EDUCATION: COMPARISON BETWEEN PORTUGAL AND SPAIN PRESENTER: Bruno M. Ferreira |
12:30 | THE EFFECT OF CONSUMERS’ PERCEIVED RISK AND PRODUCTS’ SEASONALITY ON CONSUMERS’ PRICE THRESHOLD AND PRICE ACCEPTABILITY PRESENTER: Juhee Song |
12:42 | INVESTIGATING CONSUMER PURCHASE INTENTION OF ETHICALLY PRODUCED FASHION PRODUCTS PRESENTER: Jiyeon Kim |
12:30 | EXAMINING BRAND LOVE'S MODERATING EFFECT ON BRAND HATE ANTECEDENTS AND OUTCOMES PRESENTER: Mahesh Gadekar |
12:42 | THE EFFECT OF TRAINERS’ PHYSICAL APPEARANCE ON FITNESS PROGRAM REGISTRATION INTENTION: THE MODERATING ROLE OF REGULATORY FOCUS PRESENTER: Hyun-Woo Lee |
12:54 | INVITING PSYCHOLOGICAL FACTORS IN THE PERFORMING ARTS INDUSTRIES: DETERMINANTS OF NON-ATTENDEES’ RESISTANCE PRESENTER: Jisu Yi |
12:30 | RETHINKING THE GENDERED EXPERIENCE OF PERSONAL GROOMING IN DATING: A COMPARISON OF DATING AS EMBODIED IN ROMANTIC COMEDIES AND EVERYDAY LIFE PRESENTER: Chih-Ling Liu ABSTRACT. Adopting a critical feminist lens largely informed by Judith Butler, this study seeks to offer a more nuanced understanding of the intersection of gender, markets and consumption by examining how the traditional dating scripts of gendered grooming are represented in popular romantic comedy movies and expressed in everyday dating relationships. |
12:42 | UNDERSTANDING THE DETERMINANTS OF PRIMARY SCHOOLCHILDREN’S FOOD PREFERENCES: AN INVESTIGATION OF CHILD / PARENT, SCHOOL AND LOCALITY LEVEL FACTORS PRESENTER: Jelena Filipovic ABSTRACT. This paper analyses the determinants of schoolchildren’s food preferences, paying attention to the relative importance of child/parent, school and locality factors, using multilevel modelling. Urbanisation, location in a poorer neighbourhood, having a school lunch and some specific parental practices positively affect the range of foods and vegetables liked by children. |
12:54 | Policy implications for condom use in Asia: A systematic review PRESENTER: Jeawon Kim ABSTRACT. In regard to condom use, the uniqueness of Asian culture plays a significant role on people’s attitudes and behaviours. To date, there exists no existing review on the studies investigating what are the barriers of condom use among the public of reproductive age in Asian countries. The purpose of this paper is to systematically examine the barriers of condom use in major Asian countries to guide policy development. Following PRISMA guideline, 300 articles were identified and analysed and a total of four main themes and two sub-themes emerged, namely: successful policies, policies overlooking minority groups, problematic policy implementation, lack of policies, poor governance, and poor marketing strategy. Findings from this systematic review provide insights into the future policy formation and intervention design to promote higher condom use in Asia, as such, the importance of collaborating with companies to increased access to condom consumption, creating family planning policies for the general population, and training the program management to correctly implement the policy. |
13:30 | SOCIAL CAPITAL THEORY: ACADEMIC SOCIAL NETWORKING SITES PRESENTER: Jelena Filipovic |
13:42 | Are consumers ‘inspired-by’ social media influencers and ‘inspired-to’ adopt them as social defaults? PRESENTER: Chung-Wha Chloe Ki |
13:54 | A Study on the Development of the Scale for SNS Activities as a Leisure: Focused on Instagram PRESENTER: Sijun Sung |
14:06 | Do Instagram Influencers Need to be Perfect? The Changing Role of Social Norms on the Effectiveness of Influencers PRESENTER: Charles Taylor |
14:18 | DO OUR BRAINS OPPPOSE TO AUTONOMOUS VEHICLE KILLINGS MORE THAN TO OTHER MORAL RISKS? AN fMRI INVESTIGATION PRESENTER: Jin Ho Yun |
13:30 | The mystery of consumer value structure in sharing economy PRESENTER: Li Feng |
13:42 | Hope, Fear, and Consumer Behavioral Change amid COVID-19: A Conceptual Model Based on the Protection Motivation Theory PRESENTER: Jihye Min |
13:54 | EFFECT OF PAVILION QUALITY ON EXHIBITION PERFORMANCE AT AN INTERNATIONAL TRADE SHOW PRESENTER: Hucksoo Cho |
14:06 | Why Do Customers Want to Pay for Value Co-creation Products? An Explanation from Customer’s’ Behavior in Economics PRESENTER: Honglei Liu |
14:18 | ZERO-WASTE MANAGEMENT RESOURCES AND CAPABILITIES OF SMALL HOSPITALITY FIRMS PRESENTER: Rajesh Rajaguru |
14:30 | Market Shaping - Creating Value Through Effort Reduction PRESENTER: Gediminas Lipnickas |
14:42 | BUSINESS MODEL INNOVATIONS FOR SMART BUILDING ECOSYSTEM |
13:30 | INVESTIGATING THE IMPACT OF INTRINSIC AND EXTRISIC PERCEIVED BENEFITS ON MESSAGE ACCEPTANCE: THE MEDIATING ROLE OF HELP-SEEKING ATTITUDES PRESENTER: Svetlana De Vos |
13:42 | DO CONSUMERS TRUST HEALTHY MENU ADVERTISING FROM FAST FOOD BRANDS? INFLUENCE OF BRAND AND CONSUMER-RELATED FACTORS PRESENTER: Hojoon Choi |
13:54 | DIFFERENTIAL INFLUENCES OF HEALTH CONSCIOUSNESS AND HEALTH LITERACY ON CONSUMER RESPONSES TO NUTRIENT-CLAIMED FOOD MARKETING PRESENTER: Hojoon Choi |
14:06 | INVESTOR RESPONSE TO FOOD NUTRITION LABELING REGUALTION IN CHINA PRESENTER: Minsun Yeu |
13:30 | Exploring The Relationship Between Satisfaction and Switching Intention: The Moderating Effect of Alternative Attractiveness In the Context of E-hailing Services. PRESENTER: Jasmine Yeap |
13:42 | THE ANTECEDENTS OF VALUE IN USE IN BUILDING LOYALTY TOWARDS MOBILE E-COMMERCE APPS PRESENTER: Ami Fitri Utami |
13:30 | LUXURY CUSTOMIZATION AND SELF-AUTHENTICITY: IMPLICATIONS FOR CONSUMER WELLBEING PRESENTER: Dayeon Choi |
13:42 | Small enterprise owners’/managers’ CSR decision toward local community: personal, social and business considerations |
13:54 | WHEN CAN A TECHNOLOGY-BASED SALESPERSON REPLACE A HUMAN: THE ROLE OF RELATIONSHIP LIFECYCLE |
13:30 | How Civic Consumers Become Ambivalent: Emotional Intelligence and Agreement Effects in Attitudes Related to Health, Social Policy, and the Environment PRESENTER: Su Yun Bae |
13:42 | AN EXAMINATION OF YOUNG GENERATIONS’ CONSUMPTION PROCESS OF FOREIGN MUSIC CONTENTS PRESENTER: Hyun Sang An |
13:54 | THE ROLE OF VALUES ON TOURISTS BEHAVIORAL INTENTION TO VISIT CULTURAL PROPERTY SITES: CULTURAL PROPERTY VALUES AND CONSUMPTION VALUES PRESENTER: Qinglin Li |
14:06 | How likely are you to trust financial institutions? Well…It Depends. PRESENTER: Heejung Park |
14:18 | How Does Free Trial Experience Influence the Streaming Service Subscription? PRESENTER: Sunghyun Jang |
13:30 | STATE-OF-ORIGIN EFFECTS AND STATE ETHNOCENTRISM PRESENTER: Jarrod Griffin |
13:42 | DOES PRICE UNFAIRNESS PERCEPTION WILL STILL ENSURE PURCHASE INTENTION? : MEDIATION OF CONSUMER BRAND IDENTIFICATION AND BRAND TRUST PRESENTER: Mahesh Gadekar |
13:54 | DIGITAL BRAND MANAGEMENT IN INTERNATIONAL CONTEXTS: CASE STUDY OF E-MARKETPLACE DIGITAL MARKETING FIRM PRESENTER: Mahesh Gadekar |
13:30 | “ONE COMMUNE ONE PRODUCT” AS AN INTRA- AND INTER-NATIONAL MARKETING STRATEGY IN VIETNAM PRESENTER: Steve Kopp ABSTRACT. This paper outlines the issues involved with the development and implementation of the "One Commune One Product" program in Vietnam. OCOP is one component of the effort to foster development in what are primarily relatively poor rural agricultural communities. Fundamentally, the OCOP philosophy encourages one village to produce one competitive and marketable agricultural product, determined by local resources, knowledge, and practices. The intent is to offer a differentiated product that attains higher sales revenue in the market, thus creating income for the residents in the villages and improving the local economy. In this paper, we describe the initial development, current status, likely challenges to be faced with OCOP. We identify the need for a clear marketing strategy approach and recommendations for implementation. |
13:42 | INSTAGRAM AS AGENT OF CHANGE: WHEN SOCIAL MEDIA MAKES US GRATEFUL AND MORE ALTRUISTIC PRESENTER: Monica Mendini ABSTRACT. Social media engagement has received considerable attention in current days. So far, literature has predominantly emphasized the negative effects of high social media use, such as loneliness and depression. Oppositely, this research provides a counter-balance perspective on the positive effects of social media (i.e. Instagram) on gratitude and altruistic behaviors. |
13:54 | Reducing consumer obesity and overweight incidents: roles of government regulations, consumer education and marketing PRESENTER: Paul W Chao ABSTRACT. This paper presents a review of the research literature on overweight and obesity problem by incorporating medical, economic and marketing research perspectives to shed lights on the growing problem across all ages and socioeconomic strata. We draw upon multidisciplinary research literature to gain a better understanding of the major causes as well as proposed remedies. Some are more likely to be more successful in addressing the difficult problem. Our conclusion is that as the issues are quite complex, no one single solution will work. It probably will require all stakeholders to be involved in order to come up with a reasonable solution to address this difficult problem. More research needs to be conducted, especially research involving cross country comparison to provide greater insights since this problem has become a global problem and not just confined to the developed economies in the West. |
14:06 | GUILT OR SHAME? THE EFFECTIVE MESSAGE TO PREVENT CONSUMERS’ UNETHICAL BEHAVIOR ABSTRACT. This research examines the impact of guilt and shame on peoples’ ethical decisions. Through two studies using six different types of advertisement, it is found that the message evoking guilt is more effective for women and message evoking shame is more effective for men when it comes to persuasion. Furthermore, the author finds the fact that this difference between gender comes from the sense of empathy and perspective-taking. |
15:00 | DISTANCED ASSETS - WE OWN IT, BUT WE DON’T’: A STUDY OF BRAND – CONSUMER ARCHETYPICAL BEHAVIOR IN THE SHARED ECONOMY ENVIRONMENT PRESENTER: Isaac Jacob |
15:12 | Effective Paid Search Advertising Strategies for Small and Medium-Sized Businesses with Limited Budget PRESENTER: Sungha Jang |
15:24 | CONSUMER PERCEIVED RISKS OF EMERGING SELF-SERVICE TECHNOLOGIES (SSTs) |
15:36 | Customer participation and the role of relationship length |
15:00 | Uncanny Valley Effect on Attachment and Perceived Interactivity of AI Speakers PRESENTER: Joonheui Bae |
15:12 | The impact of Corporate Social Responsibility(CSR) and Corporate Social irresponsibility(CSIR) on Electronic Word Of Mouth(eWOM) PRESENTER: Hyukjin Jung |
15:24 | ROLE OF MOBILE VISUAL SEARCH IN ON-LINE FASHION RETAILING PRESENTER: Tungyun Liu |
15:36 | THE EFFECT OF DATA SHARING PROMOTION ON CONSUMER RESPONSE PRESENTER: Sang-chul Son |
15:00 | Impacts of Online Reviews on Consumers' Decision-making: Application of Topic Modeling in Restaurant Services PRESENTER: Fangzhou Li |
15:12 | LEVERAGING BIG DATA AND ARTIFICIAL INTELLIGENCE FOR SERVICE INNOVATION IN MARKETING PRESENTER: Murat Acar |
15:24 | How time moderates the relationship between big data analytics use and company performance PRESENTER: Heli Hallikainen |
15:00 | The Impact of ACO Principle and Healthcare Consumerism on Patient Satisfaction with Healthcare Providers PRESENTER: Kyeong Sam Min |
15:12 | Understanding Service Exclusion Through Value Co-Creation Paradigm PRESENTER: Rajesh Rajaguru |
15:24 | CAN WE USE FINANCIAL SERVICE CONSUMPTION TO PREDICT MATERIALISM? AN EMPIRICAL STUDY IN US PRESENTER: Annie Pei-I Yu |
15:36 | Consumer Behavior on an Online-to-Offline Platform: An Empirical Investigation of the Automotive Repair Service Market PRESENTER: Jennifer J. Lee |
15:00 | SOCIAL DISTANCING MARKETING EFFORTS OF FASHION BRANDS : INFLUENCE ON CUSTOMER SATISFACTION AND INTENTION PRESENTER: Min Jung Cho |
15:12 | Barriers to Implementing Social Marketing in Asia: A Critical Review PRESENTER: Jeawon Kim |
15:24 | Paradoxical Effect of Coopetition in New Product Development PRESENTER: Sungkyu Lee |
15:36 | Is Apology the best strategy to mitigate Online Firestorms in social media? PRESENTER: Daniela Langaro |
15:48 | Mapping Current Consumer Decision Journeys Using Real-Time Longitudinal Online and Offline Touchpoint Data PRESENTER: Susana Santos |
15:00 | QUALITY SIGNALLING OF CREDENCE GOODS: A CORPORATE SOCIAL RESPONSIBILITY PERSPECTIVE |
15:12 | DRIVERS OF ATTITUDINAL AND BEHAVIOURAL LOYALTIES TO SELECTED RESTAURANTS IN AN EMERGING MARKET PRESENTER: Isolde Lubbe |
15:24 | A MODEL FOR CONSUMER SATISFACTION FOR EXTREME CONSUMERS PRESENTER: Andrea Moretti |
15:36 | TRAPPED IN A DILEMMA – THE INFLUENCE OF COMPETING IDENTITIES ON SUSTAINABLE CONSUMER BEHAVIOR IN THE CONTEXT OF AIR TRAVELING |
15:00 | The Drivers of Organic Food and Instant Food Purchase Intention: An Investigation of Food Choice Based on the Religiosity and Health Consciousness of South Korean Consumers PRESENTER: Corey Ross |
15:12 | A THEORITICAL INVESTIGATION AND DEVELOPMENT ON KINFOLK FASHION LIFESTYLE MEASUREMENT SCALE PRESENTER: Henny Puspita |
15:24 | A STUDY ON THE GOODS MARKET WITH THE SPREAD OF GLOBAL FANDOM: FOCUSED ON HALLYU IDOL PRESENTER: Sijun Sung |
15:36 | DIGITAL MARKETING FOR RURAL YOUTH ENTREPRENEURS PRESENTER: Salma Azzahra |
Anna Zarkada (Athens University of Economics and Business, Greece)
15:00 | Internal Communication and Internal Marketing as elements of Integrated Marketing Communication (IMC) in Public Universities PRESENTER: Evdoxia Kyriacou |
15:12 | Branding Family-Owned Cretan Wineries: The Role of Heritage PRESENTER: Ilias Kapareliotis |
15:24 | THE ROLE OF ATMOSPHERICS AS AN ANTECEDENT OF AIRPORT AND COUNTRY IMAGE: A COMPARATIVE STUDY PRESENTER: Pantelitsa Yerimou |
16:00 | OVERCOMING COMPATIBILITY BARRIERS IN SPORTS VR FOR GAMER INTERACTIVITY, CHARACTER IDENTIFICATION, AND ENJOYMENT PRESENTER: Hyun-Woo Lee |
16:12 | THE EFFECT OF NOSTALGIA ON SATELLITE FANS’ PSYCHOLOGICAL COMMITMENT, WELL-BEING, AND TRAVEL INTENTION TO TEAM SPORT EVENT PRESENTER: Weisheng Chiu |
16:24 | Your words inspire me! The influence of word-of-mouth marketing: From the perspective of “Emotion as Social Information (EASI) model” |
16:36 | A SYSTEMATIC ANALYSIS OF THE EFFECTS OF MOBILE PHONE APPLICATIONS ON PHYSICAL ACTIVITY PRESENTER: Ralf Terlutter |
16:00 | RELATIONSHIP BETWEEN CONSUMER ATTITUDE AND WELL-BEING IN VEGAN FASHION PRESENTER: Jiah Yang |
16:12 | THE EFFECT OF SUSTAINABLE FASHION CONTENT ON ATTITUDE TOWARD SUSTAINABLE FASHION, PURCHASE INTENTION, AND EMOTIONAL WELL-BEING PRESENTER: Jihye Yu |
16:24 | AN EMPIRICAL STUDY ON THE FASHION CYCLE THEORY THROUGH STYLE TREND ANALYSIS OF WOMEN’S ONLINE FASHION SHOPPING MALLS IN KOREA PRESENTER: An Chisung |
16:36 | CHANGES IN THE CONSUMPTION TRENDS OF LUXURY BRAND POST THE COVID-19 ERA PRESENTER: Wonbae Pang |
16:48 | Patent valuation of institution-level for competition based on a Multi-criteria Analysis Model PRESENTER: Matthew Liu |
17:00 | PRODUCT LINE AND PRICING STRATEGIES FOR MOBILE APPS IN A TWO-SIDED PLATFORM PRESENTER: Prabirendra Chatterjee |
17:12 | A CASE STUDY IN THE EARLY DEVELOPMENT OF INTERNATIONAL TRADEMARK PROTECTION ABSTRACT. In a trademark dispute that persisted through three decades of innovation in music and technology, one of the largest music sellers in the world and one of the most popular music producers in history parlayed a resolution. In February 2007, Apple Inc. (formerly Apple Computer) was granted ownership of all trademarks and logos related to the name "Apple" and, for now, will license them to the Apple Corps music company. This case exemplifies a situation where, as companies attempt to grow, trademark-protected brands in unrelated product categories can find themselves producing similar fruit, competing with one another for the attention of consumers. |
17:24 | Antecedents of trust towards online shopping in China and Saudi Arabia. The moderating role of disposition to trust PRESENTER: Lala Hu |
17:36 | HOW DOES INNOVATIVE SERVICE OF LAST MILE DELIVERY AFFECT CUSTOMER SATISFACTION IN ONLINE RETAILING? PRESENTER: Yong Ju |
17:48 | Social Media Usage and Mobile Shopping Behavior PRESENTER: Jae Yeon Yoon |
18:00 | SACRIFICE FOR A BRAND: THREE EXPERT VISIONS OF THE FANS RELATIONSHIPS TOWARDS A FOOTBALL CLUB PRESENTER: Sandra Loureiro |
18:12 | Cultural context and cross-cultural marketing strategies Between Italy and China. The case of Amarena Fabbri PRESENTER: Tiziano Vescovi |
18:24 | Social Ties and User Contribution: Evidence from Twitter PRESENTER: Hui-Ming Deanna Wang |
18:36 | WHEN DO CONSUMERS FREE RIDE? THE ROLE OF POST-PURCHASE COGNITIVE DISSONANCE IN OPPORTUNISTIC CHANNEL SWITCHING BUYING BEHAVIOR PRESENTER: Riccardo Rialti |
18:48 | Big Data Shows a Negativity Bias in the Perceived Helpfulness of Online Reviews PRESENTER: Sanghyub John Lee |
19:00 | THE GAP BETWEEN CUSTOMER-PERCEIVED VALUE AND SUPPLIRE-PERCIEVED VALUE IN THE MANUFACTURING INDUSTRY |
19:12 | FROM TOUCH & FEEL TO TOUCHSCREEN SHOPPING OF COLOUR COSMETICS: ANALYZING DRIVERS OF BEHAVIOURAL INTENTION AND LOYALTY AMONG MILLENNIAL WOMEN IN EMERGING ECONOMIES PRESENTER: Monica Khanna |
16:00 | Ad Skip Button and Ad Exposure Duration: The Moderating Role of Motives in Pre-Roll Ads. ABSTRACT. The current examined how consumers respond to a pre-roll video advertisement. Particularly, the current study empirically examines the interactive impact of the consumer motive and ad-viewing length on perceived ad-intrusiveness,and its subsequent effect on purchase intention. The results showed that the emotionally motivated consumers, who watched the ad longer, have lower perceived ad-intrusiveness The lower the ad-intrusiveness, the higher the intention to buy the advertised product. |
16:12 | VIDEO GAME ADVERTISING AS PART OF THE GAME – THE TRAILER’S INFORMATION LOAD AS A CRITICAL FACTOR FOR EMOTIONAL VALUE AND CUSTOMER BEHAVIORS PRESENTER: Kevin Saadawy ABSTRACT. Each year video games are becoming more popular, mirrored by an expected worldwide software market growth from US$ 118 billion in 2018 to about US$ 164 billion in 2023 (DFC Intelligence, 2019). In this context, advertising is a critical success factor, especially concerning the pre-release phase (Elberse & Anand, 2007) and announcement trailers in particular (Karray & Debernitz, 2017; Moulton, 2019). Surprisingly, to the best of our knowledge, no study has ever examined how video game trailers should be developed to be successful. We argue that a video game trailer revealing information such as behind the scenes materials and extensive game details decreases a customer’s purchase intention and willingness to pay. Our reasoning for this proposition is that delivering too many insights lowers a customer’s emotional expectations and reduces their level of immersion. This is in line with research concerning information overload (Chen, Shang, & Kao, 2009; Furner & Zinko, 2016). In other words, a video game trailer with detailed information spoils and demystifies the video game experience, which lowers emotional value for customers. In turn, this emotional value is an important predictor of a customer’s purchase intention and willingness to pay (Sweeney & Soutar, 2001). To test our predictions, we performed a scenario-based experiment with 80 participants. The results confirm the negative consequences of (1) revealing behind the scenes materials and (2) extensive game details for both (a) a customer’s purchase intention and (b) willingness to pay. The additional structural equation models also confirm the mediating role that emotional value plays in explaining the previous results. Our research provides initial insights into an important gap in research and contributes to a growing literature stream concerning information overload. By advancing conceptual knowledge on the video game advertising–video game success relationship, we reveal that (too much) information causes a player to know more but desire less. These insights provide guidance for practitioners on how to increase success in video game advertising. |
16:24 | Perceived Attractiveness, Expertise, and Entertainment Experience of Accents in YouTube Video Advertisements: A Universal-Diverse Orientation Approach ABSTRACT. Recent changes to the media landscape have refocused research to online advertising such as YouTube advertising, Instagram TV and Facebook video advertisements. This type of advertising offers a wide reach to the companies’ targeted audiences. Prior research found that voiceover ads score higher on credibility, conveying new information, relevance, and persuasion. Furthermore, majority of online ads do not use an onscreen spokesperson instead relying on a voice-over narrator because the exclusion of a model or endorser in an ad aids helps audiences focus on delivering the key messages effectively. The aim of this study is to investigate the positive impact of an accented voice-overs ads in the globalized consumer market and the factors in which affects the purchasing intentions of the products being advertised. Two studies were conducted and results show that a foreign accent and American accents are different in its effectiveness when determining attractiveness, expertise and entertainment toward their attitude toward the accent YouTube ad and willingness to purchase a product. |
16:00 | The Effect of Service Innovation on Perceived Luxuriousness in Advertisement PRESENTER: Sungkyu Lee |
16:12 | Missing price-related information - an assessment of pricing practices in B2B context |
16:00 | BEYOND WORDS: THE RELATIONSHIP BETWEEN SALESPEOPLE’S FACIAL EXPRESSIONS AND CUSTOMER IMPRESSIONS – AN EXPERIMENTAL STUDY PRESENTER: Sandra Pauser |
16:12 | THE NARCISSISTIC DESIRE FOR ORIGINAL VERSUS COUNTERFEIT LUXURY: SELF EXPRESSION OR EGO-ENHANCEMENT? PRESENTER: Fernando Fastoso |