Program for Tuesday, June 2nd: Talk View

PROGRAM FOR TUESDAY, JUNE 2ND: TALK VIEW

Days:

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all days

View: with abstracts session overview

8:00

8:30

9:00

9:30

10:00

10:30

11:00

11:30

12:00

12:30

13:00

13:30

14:00

14:30

15:00

15:30

16:00

16:30

17:00

17:30

18:00

18:30

08:00-10:00 Conference registration ***NB! MINOR CHANGES TO THE PROGRAM MAY STILL OCCUR***

10:00-10:15 Welcome: Dorte Caswell (Aalborg University)

10:15-11:15

Street-Level Organizations and the Democratic Promise

Evelyn Brodkin

11:30-11:52

Trust in expertise or trust in the person? Exploring the relationship between profes-sional and personal citizen trust in frontline

Rikke Kolding, Mathilde Cecchini

11:52-12:14

Revisiting Emotional Experiences in Citizen Encounters with Street-Level

Sohad Amaria, Einat Lavee

12:14-12:36

Encountering the State in a Marketized Long-Term Care System: Institutional Distrust and Citizen Coping

Hanna Carlsson, Monique Kremer, Ludo Glimmerveen

12:36-12:58

Impasse or productive friction? Refugees’ welfare state encounters from a life course perspective

Mariella Falkenhain

11:30-11:52

Taking Care of Due Care: AI in Social Assistance Eligibility Assessments

Janne Petroons

11:52-12:14

From Documenting to Editing: How AI Transforms Documentation and Discretion in Frontline Work

Oliver Ranneries

12:14-12:36

Continuation or reconfiguration? AI and the future of street-level bureaucracy

Justine Marienfeldt, Sabine Kuhlmann

11:30-11:52

Towards a conceptualization of relational engagement in digital social work. An integrative and generative literature

Trine Tornfeldt Sørensen, Tanja Dall

11:52-12:14

Adapting to change: How frontline healthcare professionals respond to digital technologies

Tafadzwa Karuma, Caroline Fischer, Anke Lenferink

12:14-12:36

Flipping the Script: Representations of Professional Social Work Decision-Making in Swedish AI

Nora Germundsson, Teresa Ceratto-Pargman, Cormac McGrath

12:36-12:58

Where the Algorithm Lands. Discretion and Local Context in Digital Profiling Systems: Evidence from Two Italian

A. Andreotti, G. Gargiulo, G. Orientale Caputo, F. Razetti

11:30-11:52

Who is meeting where? Mobilizing spatial knowledge to understand local complexities in street-level

Manou Gomlich, Mark van Ostaijen, Agnieszka Kanas

11:52-12:14

Social work as police work? Knowledge negotiation in frontline inter-agency collaboration and reporting

Andreas Asplén Lundstedt, Francesca Morra, Martina Ambruso

12:14-12:36

Implementing Data Protection Through Multi‑Professional Knowledge: Evidence from Swiss and French

Blerta Salihi

11:30-11:52

Networking at the Frontline: Antecedents of Street-Level Bureaucrats’ External Contacts in German Job

Stefan Bernhard, Sarah Bernhard

11:52-12:14

Sonic public encounters: How sound impacts relational dynamics of co-production and conflict in

Johan Sandén, Koen Bartels

12:14-12:36

Where and for Whom Security Is Made: A Street-Level Co-Production Framework

Luiz Alonso de Andrade, Sanna Tuurnas, Elias Pekkola

14:00-14:22

Chasing rights: Lived experiences of administrative burdens in Belgian housing trajectories

Laure-Lise Robben

14:22-14:44

"Playing the Game": Clients' Strategies for Securing Informal Resources in Street-Level Bureaucracy

Ofri Shalev Greenman, Einat Lavee

14:44-15:06

Exploring the State from below: Visual methods, life stories and citizens’perspectives in street-level

Claudia Globisch, Laura Salatino, Catarina Segatto

14:00-14:22

Routinisation and care work: A Conceptual Paper

Michael Hill

14:22-14:44

‘Chucking Their Stuff into ChatGPT and Hitting Send’: AI Slop in the Administrative State

Jed Meers

14:44-15:06

Street-Level Bureaucrats and Artificial Intelligence: A systematic review of how AI shapes frontline

Michelle Fernandez, Matheus Bispo

14:00-14:22

Automating income protection: Reconfiguring caseworker roles in a digitalised Norwegian welfare

Anne Hege Strand, Heidi Moen Gjersøe, Kristin Alsos

14:22-14:44

Now You See Me, Now You Don’t: The Dilemmas of the Visibility Triad in Automated Welfare

Yael Cohen-Rimer, Avishai Benish

14:44-15:06

From Street-Level Discretion to Digital Epistemic Governance: The problem of human override in digital Public Employment Services for career decision

Aisling Tuite, Antoinette Jordan, Ray Griffin

14:00-14:22

In numbers we trust? – The factors shaping frontline managers’ and -workers’ trust or mistrust in performance

Niklas Andersen, Leif Kongsgaard

14:22-14:44

Mobilizing Knowledge under Contracting-Out: Deliberations between Commissioning Agencies and Contracted Non-Governmental Providers in Japan’s Self-Reliance Support Services for People in

Masashi Yamabe

14:44-15:06

Knowledge mobilization between street-level professionals, managers, and policymakers

Odilia Bouchez, Bernard Bernards, Lianne Visser, Eduard Schmidt, Jet Bussemaker

14:00-14:22

Context put to use – How value is co-created and destroyed in public youth employment services

Helle Bendix Kleif, Nicolai Nybro Hansen

14:22-14:44

“Moving With Citizens”: Trusting, Listening, Engaging

N. Schiffino, A. Ricotta, L. Inès, S. Moyson, M. Sabbe

14:44-15:06

Meeting the system collectively: Group-based value co-creation in public employment services

Nicolai Nybro Hansen

16:00-17:30 Session 6A

16:00-16:22

How Patients and Clinicians Navigate Digitally Supported Care to Make Care Fit around multiple chronic conditions: a qualitative

F. van Heteren, M. Al Zahidy, S. Mooijaart, A. Stiggelbout, M. Kunneman

16:22-16:44

How Do Citizens Experience Responsiveness in Encounters with Professionals using AI?

Lise Johansen

16:44-17:06

How does target group profile condition the responsiveness of frontline professionals’ use of artificial

Maria Eduarda Araújo de Lima

16:00-16:22

Repairing Digital Welfare: Volunteer Advisors and Maintenance Strategies for Welfare Infrastructures

Carla Greubel, Juliane Jarke, Anja Eder

16:22-16:44

Bureaucratic Repair Work: Codification, Displacement, and the Structural Management of Administrative

Ray Griffin

16:44-17:06

Digital service provision – a cure for “endless” demand?

Ida Bring Løberg

17:06-17:28

Assembling Policy and Code: Challenging Policy Realism and Extending SLB Research in Digital Welfare

Antoinette Jordan, Ray Griffin, Aisling Tuite

16:00-16:22

Beyond gut feelings: epistemic emotions in frontline work

Merete Monrad, Anne Mette Møller

16:22-16:44

Knowing When Not to Know: Organizational Ignorance in Street-Level Bureaucracy

Anders Raastrup Kristensen

16:44-17:06

The elusive problem of knowledge-based social work

Sofia Huusmann Härd

16:00-16:22

Co-creation with Street-Level Bureaucrats, researchers, and Large Language Models

John Brauer, Lisa Wallander, Katrina Hollertz

16:22-16:44

From social workers to screen-level bureaucrats? Exploring the consequences of new architectural design and activity-based work-place concepts on frontline workers in Norwegian labour and welfare

Helle Cathrine Hansen

16:44-17:06

Relational leadership, ethics of care, and co-production

Caitlin McMullin

17:06-17:28

Navigating two logics of activation: Job centre interactions in the tension between co-production and welfare

Magdalena Köppen, Monika Senghaas

11:15-11:30 Break

13:00-14:00 Lunch

15:30-16:00 Break

17:30-18:30 Welcome drinks and networking