SLB2026: 6TH STREET-LEVEL BUREAUCRACY CONFERENCE

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Al Zahidy, Misk	How Patients and Clinicians Navigate Digitally Supported Care to Make Care Fit around multiple chronic conditions: a qualitative study
Alecu, Andreea	Does collaboration between welfare services and employers bring jobless people with complex needs back into work?
Almendra, Lucas	When newly elected officials meet street-level bureaucrats: A qualitative study of executives in Brazil and Belgium
Alonso de Andrade, Luiz	Where and for Whom Security Is Made: A Street-Level Co-Production Framework
Alsos, Kristin	Automating income protection: Reconfiguring caseworker roles in a digitalised Norwegian welfare administration
Amaria, Sohad	Revisiting Emotional Experiences in Citizen Encounters with Street-Level
Ambruso, Martina	Social work as police work? Knowledge negotiation in frontline inter-agency collaboration and reporting practices
Andersen, Ditte	Social investments at the frontline of homelessness services: Managing contracted flexibility, normative tensions and coping responses
Andersen, Niklas	A spectrum of care: Street-level bureaucrats coping strategies between care as compassion and care as motivation In numbers we trust? – The factors shaping frontline managers’ and -workers’ trust or mistrust in performance information. Citizen Involvement and Perceived Value in Public Employment Services: Developing and Testing a Survey Instrument
Andersen, Simon Calmar	Stratified Discretion: Internalizing and Externalizing Professional Responses to Social Status
Andreassen, Tone Alm	Bureaucrats or Professionals? Knowledge and Ethics in Street-Level Work
Andreettaa, Sophie	Parallel Systems of Control – Mimicking internal structures when monitoring clients in Belgian and Swiss welfare offices
Andreotti, Alberta	Organising Professionalisation at the Street Level. Evidence from Italian Active Labour Market Policies. Where the Algorithm Lands. Discretion and Local Context in Digital Profiling Systems: Evidence from Two Italian Regions
Asplén Lundstedt, Andreas	Strategic Ambiguity in Migration Policy: From Political Compromise to Street-Level Contestation in Undocumented Migrants’ Healthcare Access in Sweden Social work as police work? Knowledge negotiation in frontline inter-agency collaboration and reporting practices
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Bakken, Frøydis M.	Power and Equity in Digitalized Welfare: Evidence from Parental Benefit Choices in Norway
Bannink, Duco	Boundary-Spanning Work and Role Uncertainty of Street Level Bureaucrats: Why Professional Learning Breaks Down
Barbosa, Roberta	How teachers promote equity? A systematic literature review
Bartels, Koen	Sonic public encounters: How sound impacts relational dynamics of co-production and conflict in prisons
Baruj Kovarsky, Ruth	Professionals without Profession: Frontstage Discretion, Backstage Sensemaking
Baski, Márta	Leaving, Staying, and What is Left Behind: Social Workers as Political Agents in Hungary’s Post-Welfare Regime
Bauer, Frank	Employers as Street-Level Bureaucrats: Moral Displacement and Care-Oriented Paternalism
Bendix Kleif, Helle	Context put to use – How value is co-created and destroyed in public youth employment services
Benish, Avishai	Now You See Me, Now You Don’t: The Dilemmas of the Visibility Triad in Automated Welfare
Bernards, Bernard	Bringing Politics Closer to the Frontline: Changing Political–Administrative Relations in Responsive Social Services Knowledge mobilization between street-level professionals, managers, and policymakers
Bernhard, Sarah	Networking at the Frontline: Antecedents of Street-Level Bureaucrats’ External Contacts in German Job Centers
Bernhard, Stefan	Networking at the Frontline: Antecedents of Street-Level Bureaucrats’ External Contacts in German Job Centers
Besnier, Elodie	Exercising Discretion through Personal Technology: Informal use of Mobile Phone by Community-Level Healthcare Workers in India
Bispo, Matheus	Street-Level Bureaucrats and Artificial Intelligence: A systematic review of how AI shapes frontline work
Bjørnbak Christoffersen, Nanna	Intimate welfare in the name of “holistic care”
Borrelli, Lisa Marie	Parallel Systems of Control – Mimicking internal structures when monitoring clients in Belgian and Swiss welfare offices
Bosselaar, Hans	Boundary-Spanning Work and Role Uncertainty of Street Level Bureaucrats: Why Professional Learning Breaks Down
Bouchez, Odilia	Knowledge mobilization between street-level professionals, managers, and policymakers
Brauer, John	Co-creation with Street-Level Bureaucrats, researchers, and Large Language Models
Breidahl, Karen N.	Managing the Refugee Question: How Frontline Organizations Shape Central Policy-Making upwards
Brekelmans, Emma	Conceptualising the interaction quality in public service encounters: A theoretical and empirical exploration
Brodkin, Evelyn	Street-Level Organizations and the Democratic Promise
Bråthen, Magne	Does collaboration between welfare services and employers bring jobless people with complex needs back into work?
Bussemaker, Jet	Knowledge mobilization between street-level professionals, managers, and policymakers
Béland, Daniel	Street-level bureaucrats within contexts of conflictive and polarized policy ideas: The case of Brazil's education reform
Böhringer, Daniela	How Street-Level Staff manage Linguistic Diversity – The Example of German Job Centres
Börjesson, Angelica	Limited audit discretion? A proposed framework for analysing the design and exercise of soft state inspections for organizing welfare institutions
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Carlsson, Hanna	Encountering the State in a Marketized Long-Term Care System: Institutional Distrust and Citizen Coping Strategies
Carlsson, Jula	Emotional labour behind the screen – deep and surface acting with digital technology
Castanhedi, Isadora	How teachers promote equity? A systematic literature review
Cecchini, Mathilde	“Everybody should be able to attend to any client, but…” – How frontline workers and supervisors make sense of citizens’ differential treatment of staff Trust in expertise or trust in the person? Exploring the relationship between profes-sional and personal citizen trust in frontline interactions
Ceratto-Pargman, Teresa	Flipping the Script: Representations of Professional Social Work Decision-Making in Swedish AI Policy
Chattopadhay, Tamo	How teachers promote equity? A systematic literature review
Cohen, Nissim	Equity through Identification: The Role of Shared Life Experiences in Shaping Social Equity at the Street Level Fighting For, Against, and With: How Do Everyday Struggles Shape the Professional Identity of Street-Level Bureaucrats?
Cohen-Rimer, Yael	Now You See Me, Now You Don’t: The Dilemmas of the Visibility Triad in Automated Welfare
Cole Norton, Freya	Reconfiguring Street-Level Bureaucracy under Austerity Localism
Corbett, Emily	Emotional labour and affective governance in trauma-informed welfare administration From sanctions to relationships: Street level practice in Australia’s voluntary Parent Pathways program
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Dahl, Espen	Does collaboration between welfare services and employers bring jobless people with complex needs back into work?
Dall, Tanja	Towards a conceptualization of relational engagement in digital social work. An integrative and generative literature review Bureaucrats or Professionals? Knowledge and Ethics in Street-Level Work
Davidovitz, Maayan	Street-Level Managers as Educational Gatekeepers: Containing Politicization in Wartime
De Boer, Alice	The regulation of (un)paid work: Local welfare regimes and street-level discretion in the Netherlands
de Brelàz, Gabriela	Reconsidering Intersectionality in Citizen-State Encounters
de Lima, Maria Eduarda Araújo	How does target group profile condition the responsiveness of frontline professionals’ use of artificial intelligence?
De Martino, Silvio	From People to Cases: Categorization Work and the Reconfiguration of Discretion in Street-Level Bureaucracy
De Wit, Arjen	The regulation of (un)paid work: Local welfare regimes and street-level discretion in the Netherlands
Decorte, Jole	Producing Non-Take-Up: Discretion, Moral Boundary-Work and Relational Gatekeeping in Italian Anti-Poverty Policy
Di Palma, Anna	The “Matthew Effect” of Employment Assistance Standardization on Service Delivery Effectiveness: The Case of the Workers’ Employability Guarantee in Italy
Dokkedal, Alberte Alsø	Social Work Professionals’ Moral Reasoning in Preventing Homelessness Among Young People Leaving Out-of-Home Care in Nordic Welfare States
Dubois, Vincent	Street-Level Bureaucracy from the Clients’ Perspective: how the lower classes experience public institutions
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Eder, Anja	Repairing Digital Welfare: Volunteer Advisors and Maintenance Strategies for Welfare Infrastructures
Edri-Peer, Ofek	Equity through Identification: The Role of Shared Life Experiences in Shaping Social Equity at the Street Level
Eekhoudt, Ilonka	Feeling seen and heard: Affective labor in activating long-term sick-listed employees to return to work
Eriksen, Andreas	Bureaucrats or Professionals? Knowledge and Ethics in Street-Level Work
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Falkenhain, Mariella	Impasse or productive friction? Refugees’ welfare state encounters from a life course perspective
Fernandez, Michelle	Street-Level Bureaucrats and Artificial Intelligence: A systematic review of how AI shapes frontline work
Fischer, Caroline	Adapting to change: How frontline healthcare professionals respond to digital technologies
Friedrich, Laurin	Responsiveness in frontline interactions – A matter of cue, conviction or socialization?
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Gagliesi, Costanza	The “Matthew Effect” of Employment Assistance Standardization on Service Delivery Effectiveness: The Case of the Workers’ Employability Guarantee in Italy
Gargiulo, Giuseppe	Where the Algorithm Lands. Discretion and Local Context in Digital Profiling Systems: Evidence from Two Italian Regions
Germundsson, Nora	Flipping the Script: Representations of Professional Social Work Decision-Making in Swedish AI Policy
Gjersøe, Heidi Moen	Does collaboration between welfare services and employers bring jobless people with complex needs back into work? Automating income protection: Reconfiguring caseworker roles in a digitalised Norwegian welfare administration
Glenton, Claire	Exercising Discretion through Personal Technology: Informal use of Mobile Phone by Community-Level Healthcare Workers in India
Glimmerveen, Ludo	Encountering the State in a Marketized Long-Term Care System: Institutional Distrust and Citizen Coping Strategies
Globisch, Claudia	Exploring the State from below: Visual methods, life stories and citizens’perspectives in street-level research
Gofen, Anat	Professionals without Profession: Frontstage Discretion, Backstage Sensemaking
Gomez-Diaz, Jana	Reconsidering Intersectionality in Citizen-State Encounters
Gomlich, Manou	Who is meeting where? Mobilizing spatial knowledge to understand local complexities in street-level work
Goos, Boudewijn	The regulation of (un)paid work: Local welfare regimes and street-level discretion in the Netherlands
Greubel, Carla	Repairing Digital Welfare: Volunteer Advisors and Maintenance Strategies for Welfare Infrastructures
Griffin, Ray	Bureaucratic Repair Work: Codification, Displacement, and the Structural Management of Administrative Failure
Griffin, Ray	On Whose Terms? Legibility and Power in Digital-First Welfare From Street-Level Discretion to Digital Epistemic Governance: The problem of human override in digital Public Employment Services for career decision making Assembling Policy and Code: Challenging Policy Realism and Extending SLB Research in Digital Welfare Governance
Groeneveld, Sandra	Conceptualising the interaction quality in public service encounters: A theoretical and empirical exploration
Grønhøj, Benedicte	“Everybody should be able to attend to any client, but…” – How frontline workers and supervisors make sense of citizens’ differential treatment of staff
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Halling, Aske	“Everybody should be able to attend to any client, but…” – How frontline workers and supervisors make sense of citizens’ differential treatment of staff
Hansen, Helle Cathrine	From social workers to screen-level bureaucrats? Exploring the consequences of new architectural design and activity-based work-place concepts on frontline workers in Norwegian labour and welfare services.
Hartosch, Katja	How Street-Level Staff manage Linguistic Diversity – The Example of German Job Centres
Hill, Michael	Routinisation and care work: A Conceptual Paper
Hjärpe, Teres	Emotional labour behind the screen – deep and surface acting with digital technology
Holden, Emma	On Whose Terms? Legibility and Power in Digital-First Welfare
Hollertz, Katrina	Co-creation with Street-Level Bureaucrats, researchers, and Large Language Models
Huusmann Härd, Sofia	The elusive problem of knowledge-based social work
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Inès, Lequeux	“Moving With Citizens”: Trusting, Listening, Engaging
Iuliano, Giovanni	How teachers promote equity? A systematic literature review
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Jarke, Juliane	Repairing Digital Welfare: Volunteer Advisors and Maintenance Strategies for Welfare Infrastructures
Johansen, Lise	How Do Citizens Experience Responsiveness in Encounters with Professionals using AI?
Jordan, Antoinette	From Street-Level Discretion to Digital Epistemic Governance: The problem of human override in digital Public Employment Services for career decision making Assembling Policy and Code: Challenging Policy Realism and Extending SLB Research in Digital Welfare Governance
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Kanas, Agnieszka	Who is meeting where? Mobilizing spatial knowledge to understand local complexities in street-level work
Karuma, Tafadzwa	Adapting to change: How frontline healthcare professionals respond to digital technologies
Kellmer, Ariana	How Street-Level Staff manage Linguistic Diversity – The Example of German Job Centres
Kolding, Rikke	Trust in expertise or trust in the person? Exploring the relationship between profes-sional and personal citizen trust in frontline interactions
Kongsgaard, Leif	In numbers we trust? – The factors shaping frontline managers’ and -workers’ trust or mistrust in performance information.
Koreh, Michal	Fighting For, Against, and With: How Do Everyday Struggles Shape the Professional Identity of Street-Level Bureaucrats?
Kremer, Monique	Encountering the State in a Marketized Long-Term Care System: Institutional Distrust and Citizen Coping Strategies
Kristensen, Anders Raastrup	Knowing When Not to Know: Organizational Ignorance in Street-Level Bureaucracy
Kuhlmann, Sabine	Continuation or reconfiguration? AI and the future of street-level bureaucracy
Kunneman, Marleen	How Patients and Clinicians Navigate Digitally Supported Care to Make Care Fit around multiple chronic conditions: a qualitative study
Kupka, Peter	How Street-Level Staff manage Linguistic Diversity – The Example of German Job Centres
Köppen, Magdalena	Navigating two logics of activation: Job centre interactions in the tension between co-production and welfare conditionality
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Larsen, Bjørn Kjetil	Support within Sanction: Street-Level Practices in the Norwegian Drug Court Program (ND)
Larsen, Flemming	The double paradox on complexity and customization in welfare state reform: Street-level shifts in Denmark and the Netherlands
Lavee, Einat	Revisiting Emotional Experiences in Citizen Encounters with Street-Level "Playing the Game": Clients' Strategies for Securing Informal Resources in Street-Level Bureaucracy
Leeks, Taran	Social Work Discretion under Austerity in Liverpool: Affective Labour, Ethical Strain and Frontline Policy Work
Leibetseder, Bettina	What indicates professional social work with families for whom? Testing a questionnaire about professionalized family concepts with social workers and parents
Lenferink, Anke	Adapting to change: How frontline healthcare professionals respond to digital technologies
Lengkeek, Mechteld	Feeling seen and heard: Affective labor in activating long-term sick-listed employees to return to work
Lewin, Simon	Exercising Discretion through Personal Technology: Informal use of Mobile Phone by Community-Level Healthcare Workers in India
Lim, Jonas	Beyond Activation? Collaborative Innovation and Relational Support in Singapore’s ComLink+ Programme
Lima-Silva, Fernanda	Bureaucrat-citizen interactions in contexts of violence and vulnerability in education, social assistance, and health policies in Brazil
Lotta, Gabriela	Bureaucrat-citizen interactions in contexts of violence and vulnerability in education, social assistance, and health policies in Brazil How teachers promote equity? A systematic literature review
Lotta, Gabriela	When newly elected officials meet street-level bureaucrats: A qualitative study of executives in Brazil and Belgium Reconsidering Intersectionality in Citizen-State Encounters
Løberg, Ida Bring	Digital service provision – a cure for “endless” demand?
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Mangal, Vaishnavi	Exercising Discretion through Personal Technology: Informal use of Mobile Phone by Community-Level Healthcare Workers in India
Marienfeldt, Justine	Responsiveness in frontline interactions – A matter of cue, conviction or socialization? Continuation or reconfiguration? AI and the future of street-level bureaucracy
McGann, Michael	Emotional labour and affective governance in trauma-informed welfare administration
McGrath, Cormac	Flipping the Script: Representations of Professional Social Work Decision-Making in Swedish AI Policy
McMullin, Caitlin	Relational leadership, ethics of care, and co-production
Meers, Jed	‘Chucking Their Stuff into ChatGPT and Hitting Send’: AI Slop in the Administrative State
Mende, Sonja	What indicates professional social work with families for whom? Testing a questionnaire about professionalized family concepts with social workers and parents
Miaz, Jonathan	“Inventing a new role”, from contestation to collaboration: dilemmas, tensions and practices of legal aid services involved in the Swiss asylum procedure
Mik-Meyer, Nanna	Negotiating Legality: Street-Level Discretion and Judicial Oversight in Welfare-State Decision-Making
Monrad, Merete	Beyond gut feelings: epistemic emotions in frontline work
Mooijaart, Simon	How Patients and Clinicians Navigate Digitally Supported Care to Make Care Fit around multiple chronic conditions: a qualitative study
Morra, Francesca	Social work as police work? Knowledge negotiation in frontline inter-agency collaboration and reporting practices
Moyson, Stéphane	“Moving With Citizens”: Trusting, Listening, Engaging
Møller, Anne Mette	Negotiating Legality: Street-Level Discretion and Judicial Oversight in Welfare-State Decision-Making Beyond gut feelings: epistemic emotions in frontline work
Møller, Marie Østergaard	Stratified Discretion: Internalizing and Externalizing Professional Responses to Social Status
Müller, Maggie	Working with and Through Emotions: Affective Governance in Slovenian Public Employment Services Two-Sided Emotional labour: Unemployed citizens and the Affective Demands of Activation
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Natan-Krup, Dana	Reconsidering Intersectionality in Citizen-State Encounters
Nielsen, Mathias Herup	A spectrum of care: Street-level bureaucrats coping strategies between care as compassion and care as motivation
Nunes, Ana Carolina	How teachers promote equity? A systematic literature review
Nybro Hansen, Nicolai	Meeting the system collectively: Group-based value co-creation in public employment services
Nybro Hansen, Nicolai	Context put to use – How value is co-created and destroyed in public youth employment services
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Oliveira, Ana	How teachers promote equity? A systematic literature review
Oomens, Shirley	Feeling seen and heard: Affective labor in activating long-term sick-listed employees to return to work
Orientale Caputo, Giustina	Where the Algorithm Lands. Discretion and Local Context in Digital Profiling Systems: Evidence from Two Italian Regions
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Paraciani, Rebecca	Voluntary Resignation and Involuntary Activation: navigating the motherhood penalty at the street-level
Pekkola, Elias	Where and for Whom Security Is Made: A Street-Level Co-Production Framework
Pernetti, Alessandra	Navigating the Dual Mandate: Street-Level Bureaucracy and the Evolution of Control in Minimum Income Schemes. A Milan-Strasbourg Comparison
Persch, Marlene	Navigating ‘The Protocol’: Political Dimensions in the Process to Become a Prison Officer in Ghana
Petroons, Janne	Taking Care of Due Care: AI in Social Assistance Eligibility Assessments
Plows, Harriet	Mediating the Welfare State: The role of welfare rights advisers in mitigating racial inequalities in accessing social security in the UK
Pultz, Sabina	Working with and Through Emotions: Affective Governance in Slovenian Public Employment Services Two-Sided Emotional labour: Unemployed citizens and the Affective Demands of Activation
Pyöriä, Satu	AT THE FRONTLINE OF DELIVERING PRECARIOUS JOBS
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Raaphorst, Nadine	Equality and equity at the frontlines: Conceptualizing heuristics of equal treatment in street-level decision making
Raappana, Minna	The role of language in participatory recordkeeping practice: Child welfare practitioners’ perspectives
Rabenhorst-Hartmann, Julia	Organizing Responsiveness: Local Councils’ complaints managers’ role identifications, stocks of knowledge and professional logic of action. The English and German cases in light of New Public Management reforms centering customer satisfaction
Ranneries, Oliver	From Documenting to Editing: How AI Transforms Documentation and Discretion in Frontline Work
Rapp, Carolin	Reconsidering Intersectionality in Citizen-State Encounters
Rasmussen, Stine	Citizen Involvement and Perceived Value in Public Employment Services: Developing and Testing a Survey Instrument
Ratzmann, Nora	Integrating while on the Move? Subjective Experiences of Ukrainian Protection-Holders with Local Jobcentres in Germany
Rauch, Angela	How Street-Level Staff manage Linguistic Diversity – The Example of German Job Centres
Razetti, Federico	Organising Professionalisation at the Street Level. Evidence from Italian Active Labour Market Policies. Where the Algorithm Lands. Discretion and Local Context in Digital Profiling Systems: Evidence from Two Italian Regions
Resnik, Julia	Professionals without Profession: Frontstage Discretion, Backstage Sensemaking
Ricotta, Anthony	“Moving With Citizens”: Trusting, Listening, Engaging
Rio, Anna	Organising Professionalisation at the Street Level. Evidence from Italian Active Labour Market Policies.
Rizza, Roberto	Voluntary Resignation and Involuntary Activation: navigating the motherhood penalty at the street-level
Robben, Laure-Lise	Chasing rights: Lived experiences of administrative burdens in Belgian housing trajectories
Rocha, Virginia	When newly elected officials meet street-level bureaucrats: A qualitative study of executives in Brazil and Belgium
Rocha Miranda, Juliana	How teachers promote equity? A systematic literature review
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Sabbe, Mathias	“Moving With Citizens”: Trusting, Listening, Engaging
Sacchi, Stefano	The “Matthew Effect” of Employment Assistance Standardization on Service Delivery Effectiveness: The Case of the Workers’ Employability Guarantee in Italy
Saglam, Erol	Bureaucratic Politics in Action: Agency, Subjectivity, and Ideals across Street-Level Organisations
Salatino, Laura	Exploring the State from below: Visual methods, life stories and citizens’perspectives in street-level research
Salihi, Blerta	Implementing Data Protection Through Multi‑Professional Knowledge: Evidence from Swiss and French Hospitals
Sandén, Johan	Sonic public encounters: How sound impacts relational dynamics of co-production and conflict in prisons
Scarano, Gianluca	The “Matthew Effect” of Employment Assistance Standardization on Service Delivery Effectiveness: The Case of the Workers’ Employability Guarantee in Italy
Schechter, Chen	Street-Level Managers as Educational Gatekeepers: Containing Politicization in Wartime
Schiffino, Nathalie	“Moving With Citizens”: Trusting, Listening, Engaging
Schmidt, Eduard	Bringing Politics Closer to the Frontline: Changing Political–Administrative Relations in Responsive Social Services Knowledge mobilization between street-level professionals, managers, and policymakers
Schreyer, Franziska	How Street-Level Staff manage Linguistic Diversity – The Example of German Job Centres
Segatto, Catarina	Street-level bureaucrats within contexts of conflictive and polarized policy ideas: The case of Brazil's education reform Bureaucrat-citizen interactions in contexts of violence and vulnerability in education, social assistance, and health policies in Brazil Exploring the State from below: Visual methods, life stories and citizens’perspectives in street-level research
Senghaas, Monika	Negotiating Activation and Social Investment at the Street-Level of Employment Services Navigating two logics of activation: Job centre interactions in the tension between co-production and welfare conditionality
Shalev Greenman, Ofri	"Playing the Game": Clients' Strategies for Securing Informal Resources in Street-Level Bureaucracy
Solberg, Mads	Exercising Discretion through Personal Technology: Informal use of Mobile Phone by Community-Level Healthcare Workers in India
Spehar, Andrea	Strategic Ambiguity in Migration Policy: From Political Compromise to Street-Level Contestation in Undocumented Migrants’ Healthcare Access in Sweden
Stenderup, Rasmus	The Bureaucratic Condition: Alienation and Resonance in Public Service
Stiggelbout, Anne	How Patients and Clinicians Navigate Digitally Supported Care to Make Care Fit around multiple chronic conditions: a qualitative study
Strand, Anne Hege	Automating income protection: Reconfiguring caseworker roles in a digitalised Norwegian welfare administration
Sundbäck, Liselott	“Trust-work” among street-level bureaucrats in family work with migrants in Finland - an analytical framework
Svensson, Petra M	Emotional labour behind the screen – deep and surface acting with digital technology
Szücs, Stefan	Anticipatory Street-Level Bureaucracy: Reducing Avoidable Hospital Readmission in Sweden
Sæbjørnsen, Siv	Support within Sanction: Street-Level Practices in the Norwegian Drug Court Program (ND)
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Tarshish, Noam	Fighting For, Against, and With: How Do Everyday Struggles Shape the Professional Identity of Street-Level Bureaucrats?
Thomann, Eva	Reconsidering Intersectionality in Citizen-State Encounters
Thomazinho, Gabriela	How teachers promote equity? A systematic literature review
Tornfeldt Sørensen, Trine	Towards a conceptualization of relational engagement in digital social work. An integrative and generative literature review
Tuite, Aisling	On Whose Terms? Legibility and Power in Digital-First Welfare From Street-Level Discretion to Digital Epistemic Governance: The problem of human override in digital Public Employment Services for career decision making Assembling Policy and Code: Challenging Policy Realism and Extending SLB Research in Digital Welfare Governance
Tuurnas, Sanna	Where and for Whom Security Is Made: A Street-Level Co-Production Framework
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Vallada Lemonte, Marco	Between Norm and Practice: Asylum Decision-Making in Portugal and Italy
van Berkel, Rik	Public employer services for working with people with disabilities. Rethinking the role of PES agencies and professionals
Van Damme, Robin	When newly elected officials meet street-level bureaucrats: A qualitative study of executives in Brazil and Belgium
Van de Walle, Steven	When newly elected officials meet street-level bureaucrats: A qualitative study of executives in Brazil and Belgium
van der Aa, Paul	Public employer services for working with people with disabilities. Rethinking the role of PES agencies and professionals
van der Voet, Joris	Conceptualising the interaction quality in public service encounters: A theoretical and empirical exploration
Van Dillen, Lotte	Conceptualising the interaction quality in public service encounters: A theoretical and empirical exploration
van Gestel, Nicolette	The double paradox on complexity and customization in welfare state reform: Street-level shifts in Denmark and the Netherlands
Van Hal, Lineke	Feeling seen and heard: Affective labor in activating long-term sick-listed employees to return to work Strengthening public professionalism in a changing activation landscape: the role of higher education
van Heteren, Fia	How Patients and Clinicians Navigate Digitally Supported Care to Make Care Fit around multiple chronic conditions: a qualitative study
van Ostaijen, Mark	Who is meeting where? Mobilizing spatial knowledge to understand local complexities in street-level work
Visser, Lianne	Bringing Politics Closer to the Frontline: Changing Political–Administrative Relations in Responsive Social Services Knowledge mobilization between street-level professionals, managers, and policymakers
Volodarsky, Anastasia	Fighting For, Against, and With: How Do Everyday Struggles Shape the Professional Identity of Street-Level Bureaucrats?
Vossen, Emma	Feeling seen and heard: Affective labor in activating long-term sick-listed employees to return to work
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Wallander, Lisa	Co-creation with Street-Level Bureaucrats, researchers, and Large Language Models
Wentink, Toine	Public employer services for working with people with disabilities. Rethinking the role of PES agencies and professionals
White, P.J	On Whose Terms? Legibility and Power in Digital-First Welfare
Winter, Marcella	How teachers promote equity? A systematic literature review
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Yamabe, Masashi	Mobilizing Knowledge under Contracting-Out: Deliberations between Commissioning Agencies and Contracted Non-Governmental Providers in Japan’s Self-Reliance Support Services for People in Need
Yener-Roderburg, Inci Öykü	Small Faiths, Big Challenges: Minority Religions and State Governance in Sweden
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Ziegler, Katharina	Reconsidering Intersectionality in Citizen-State Encounters
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Östling, Maja	Balancing care and governance: the doing of municipal labor market policy
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Ødegård, Atle	Support within Sanction: Street-Level Practices in the Norwegian Drug Court Program (ND)

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