Author:Anu Turunen

Publications
Co-creating and validating customer value in Higher Education IT Services using Service Design Anu Turunen In:Proceedings of EUNIS 2024 annual congress in Athens
Managing customer wishes and expectations with the customers’ need process and onion models of digital tools Suvi Junes and Anu Turunen In:Proceedings of European University Information Systems Congress 2023

Keyphrases

customer-centric, customer experience², customer journey, customers' need process, designing services, digital tools, higher education, IT process development, learning by doing, onion model, service design, value, value co-creation, value in higher education supporting services, value in IT services, value validation.