Days: Tuesday, September 3rd Wednesday, September 4th Thursday, September 5th
View this program: with abstractssession overviewtalk overview
Workshop on Research Assistant Skills (Development Session), Workshop on Research Assistant Skills, Dr. Sergey Gorbatov, IE Business School (Spain) and VU Amsterdam (The Netherlands), Dr. Evelina Gillard (Cesar Ritz Colleges Switzerland)
"Culture of Performance: Driving Sustainable Change of Performance: Driving Sustainable Change", Dr. Sergey Gorbatov, IE Business School (Spain) and VU Amsterdam (The Netherlands)
Discussion Panel - "Decent Work in Hospitality", Dr. David Brannon, Hotelschool The Hague (The Netherlands)
Invited Research Talk: "Artificial Intelligence in Service Organizations: Recent Trends, Machine Learning Modeling and Deployment", Dr. Vadym Mozgovoy, University of Geneva (Switzerland)
View this program: with abstractssession overviewtalk overview
Research Presentations (Les Roches Global Hospitality Education, Switzerland):
Iris Zwissig and Dr. Brendan Cronin. "The Purple Zone: The Pivotal Role of Soft Skills in Future Higher Education"
| 09:30 | The Purple Zone: The Pivotal Role of Soft Skills in Future Higher Education (abstract) |
Keynote Speech: "Service Recovery", Dr. Giuseppe Catenazzo. American Institute of Applied Sciences in Switzerland
Research presentations (Cesar Ritz Colleges Switzerland):
Dr. Alessandro Cavelzani. Flexibility, work passion, innovation, and performance and engagement: an initial literature review (30min)
Kathreen Margaret Madrona. Business Research Proposal - Issue-selling (20min)
Aung Thu Oo. Business Research Proposal - Human Resource Practices (20min)
Shriya Goel. Business Research Proposal - Stigma in Hospitality (20min)
Q&A session
| 13:00 | Flexibility, work passion, innovation, and performance and engagement: an initial literature review (abstract) |
| 13:30 | Business Research Proposal - Issue-selling (abstract) |
| 13:50 | Human Resource Practices (abstract) |
| 14:10 | Stigma in Hospitality (abstract) |
Research presentations:
Dr. Paola Ossola (Cesar Ritz Colleges Switzerland) and Dr. Oliver Chikuta (Modul School of Tourism and Hospitality Management at Nanjing Tech University Pujiang Institute). Living in an aging world: the accessibility of agritourism farms to the aged. A Case Study of Italian Agrifarms.
Dr. Paola Ossola (Cesar Ritz Colleges Switzerland) and Dr. Yan Feng (Faculty of Hospitality & Tourism Management Macau University of Science and Technology). Wellbeing-enhancing Tourism: towards a holistic approach of older individuals’ decision-making proces
| 15:00 | Living in an aging world: the accessibility of agritourism farms to the aged. A Case Study of Italian Agrifarms. (abstract) |
| 15:30 | Wellbeing-enhancing Tourism: towards a holistic approach of older individuals’ decision-making process. (abstract) |
Conference Dinner for Researchers (by invitation only)
View this program: with abstractssession overviewtalk overview
Discussion Lounge: "The quest for more sustainable food: the past, the present, and the future", Dr. Giuseppina Menconi (Cesar Ritz Colleges Switzerland)