Workshop on Research Assistant Skills (Development Session), Workshop on Research Assistant Skills, Dr. Sergey Gorbatov, IE Business School (Spain) and VU Amsterdam (The Netherlands), Dr. Evelina Gillard (Cesar Ritz Colleges Switzerland)

"Culture of Performance: Driving Sustainable Change of Performance: Driving Sustainable Change", Dr. Sergey Gorbatov, IE Business School (Spain) and VU Amsterdam (The Netherlands)

Long Networking Break

Discussion Panel - "Decent Work in Hospitality", Dr. David Brannon, Hotelschool The Hague (The Netherlands)

Invited Research Talk: "Artificial Intelligence in Service Organizations: Recent Trends, Machine Learning Modeling and Deployment", Dr. Vadym Mozgovoy, University of Geneva (Switzerland)

Networking and Dinner