Days: Wednesday, August 14th Thursday, August 15th Friday, August 16th
View this program: with abstractssession overviewtalk overview
09:30 | (Re)Branding the Dark Side: Communicative Capitalism and Neoliberalism (abstract) |
11:00 | Socially-mediated Organizational Scandal (abstract) |
11:30 | Dark side of communicating organisational change (abstract) |
12:00 | Window-dressing in non-profit organizations? A mixed methods case study of trade union organizational goal communication (abstract) |
11:00 | The unwanted sides of trust: When trust leads to stress and exclusion at the workplace (abstract) |
11:30 | The dark side of communication as communication without love : Evaluating the Level of Love (LoL) in organization? (abstract) |
12:00 | Identity dilemmas in organizational change and digitalization processes- A material-discursive study of organizational narrative-small-story dynamics (abstract) |
11:00 | Muted Voices and Moral Distress: Exploring the Dark Side of Communication (abstract) |
11:30 | The Dark Side of Charismatic Leadership (abstract) |
12:00 | Active employee communication roles in the future – Voluntary or part of the job? (abstract) |
13:30 | Managerialism – a threat to communication professionalism? (abstract) |
Today, “organizations are [seen as] key sites of human identity formation in modern society” (Mumby, 2013, p. 47), which makes the modern corporation “the primary institution for the development of our identities, surpassing the family, church, government, and education systems in this role” (Mumby, 2013, p. 47, cf. Deetz 1992). A feature of late modernity that has led Deetz to coin the phrase “corporate colonization” of the individual’s life world (Deetz, 1992). Living in an era where the corporate colonization of the employees’ life worlds is the norm and where the organization has become a key site of human identity formation, implies that the responsibilities of good corporate governance (e.g. Solomon, 2007) have expanded dramatically compared to previously.
In that sense organizations have truly become sites of power and control (cf. Mumby, 2013, p. 47), i.e. institutions which affect individual’s identity and life in a direct and fundamental way – a state of affairs which in and of itself calls for applying a critical approach to organizational discourse from an ethical perspective. For if indeed companies seek to influence the identity formation of its employees – and they do – then the scope of any company’s social as well as ethical responsibilities towards its employees is widened significantly as a result.
For any organization it is crucial that it attracts and recruits the right employees. Whereas attracting and recruiting what appears to be the right employee is necessary, the act of hiring is not in and of itself sufficient to ensure that the new employee masters the task s/he is hired to perform, neither that s/he is on par with the mission, vision, and values of the organization. In order to secure this extensive kind of alignment, the organization’s strategic HR function typically sets up and runs an elaborate organizational socialization program that is “identified as the primary process by which people adapt to new jobs and organizational goals” (Chao, O'Leary-Kelly, Wolf, Klein, & Gardner, 1994, p. 730). Activities, in sum, that are designed to guide (and if need be: to correct) employee behavior. In lieu of this it can perhaps come as no surprise that in the extant literature, the very first phase in any organizational socialization program is prototypically referred to as “breaking in”, as “molding”, or indeed as “people processing”.
In this panel, we will present, discuss and (critically) evaluate examples of real-life organizational socialization discourses that – in our book – pay homage to the credo that employee identity (among other phenomena) “have to be actively engendered or manufactured” (Alvesson & Willmott, 2002, p. 623). And we will do so in order to shed some light on the dark side of organizational socialization by raising awareness of what is taken-for-granted within the fields of management and strategic communication. More specifically, the panel will deal with:
- Examples of Vigorous Socialization in Onboarding Practices (Marianne Grove Ditlevsen & Peter Kastberg)
- Examples of Strategic Corporate Journalism as a Vehicle for Ongoing Socialization (Peter Kastberg & Marianne Grove Ditlevsen)
- Examples of Socialization through Narratives of Organizational Success (Lise-Lotte Holmgreen)
- Examples of employee advocate schemes (Vibeke Thøis Madsen)
References
Alvesson, M., & Willmott, H. (2002). Identity regulation as organizational control: producing the appropriate individual. Journal of Management Studies, 39(5), 619-644.
Chao, G. T., O'Leary-Kelly, A. M., Wolf, S., Klein, H. J., & Gardner, P. D. (1994). Organizational Socialization: Its Content and Consequences. Journal of Applied Psychology, 79(5), 730-743.
Deetz, S. A. (1992). Democracy in an age of corporate colonization: developments in communication and the politics of everyday life. New York: State University of New York Press.
Mumby, D. (2013). Organizational communication. A critical approach. Los Angeles, London, New Delhi, Singapore, Washington DC: Sage.
Solomon, J. (2007). Corporate governance and accountability. Chichester, UK: John Wiley and Sons.
15:00 | Examples of Strategic Corporate Journalism as a Vehicle for Ongoing Socialization (abstract) |
15:30 | Examples of Vigorous Socialization in Onboarding Practices (abstract) |
16:00 | Examples of employee advocate schemes (abstract) |
16:30 | Examples of Socialization through Narratives of Organizational Success (abstract) |
15:00 | Founding father – a bright light or dark shadow on employees’ perceptions of organizational spirit and organizational identity? (abstract) |
15:30 | The dark side of customer-employee communication: Employee representations of customer rage and verbal and behavioral harassment in self-reported tales (abstract) |
16:00 | The subtle dark side of ‘doing influence’ (abstract) |
15:00 | Between Promise and Prosperity: Special Advertising Sections as the Dark Side of Global Communications Industry (abstract) |
15:30 | Branding Tragedy: The Dilemma of Communicating Human Rights and Humanitarian Crises in a Global Market (abstract) |
16:00 | Between the Light and the Dark: Shimmering Shades of Grey in the History and Legacy of Public Relations (abstract) |
16:30 | Auditioning for Amazon: The dark side of place branding and corporate domination (abstract) |
View this program: with abstractssession overviewtalk overview
09:00 | Water storytelling and dark side of sixth extinction denial (abstract) |
Employability looks like an unquestioned goal of higher education. It is expected from universities that they produce ‘work-ready’ graduates. In consequence, there is currently a great pressure on teaching programmes - particularly on the Humanities in Denmark - to prove their usefulness for the ‘real world’ (Balslev Clausen & Andersson 2018). The goal of the panel is to discuss the ambivalences of employability in the communication sector. We want to explore both its bright side and its dark side. The four contributors will provide a diversity of perspectives.
The first academic contribution will introduce to critical perspectives on employability by referring to insights from organizational socialization research (Kramer & Miller 2014) and discourses on the ‘marketization’ of higher education (Natale & Doran 2011). It is argued that a ‘dark side’ of employability prevails, once the concept is understood as a kind of total alignment and identification with corporate expectations (Dukerich, Parker, & McLean Parks, 1998). Instead, new employees also ought to ‘make a difference’. Professional communicators in particular are expected to take the role of ‘boundary spanners’ with the outside world. Thus, they also need the capability to take a challenging – and at times disturbing – innovation function which collides with an understanding of employability as a predictor for a smooth integration ‘into’ the organization. The contributor will present results from a research project on the employability of communication graduates in North Jutland which indicate the tension between an instrumental ‘alignment’ approach and an understanding of university studies as an end in itself.
The second contributor is responsible for the marketing and market development of a company in North Jutland. The contributor will outline the expectations towards communication graduates from a corporate perspective. It is argued that small and medium-sized companies cannot but focus on the production of sales related communication. Respective programmes at universities would need to account for that.
The third contributor represents a union for communication and language professionals. The contributor will focus on the challenges that automation, artificial intelligence and big data will mean to communication professionals. Some job functions will disappear, others will be automated, and the relation man-machine will mean that communication professionals and educators have to redefine their roles and understanding of employability.
Some of the perspectives presented in the panel will complement each other, some of them will collide. Thus, the composition of the panel will guarantee a lively and constructive discussion on the bright side and the dark side of employability in the communication sector.
References
Balslev Clausen, H. & Andersson, V. 2018: Problem-based learning, education and employability: a case study with master’s students from Aalborg University, Denmark, Journal of Teaching in Travel and Tourism, Doi: 10.1080/15313220.2018.1522290, 1-14.
Dukerich, J. M., Kramer, R., & McLean Parks, J. 1998: The dark side of organizational identification, in D. A. Whetten & P. C. Godfrey (eds.). Identity in organizations, Building theory through conversations, London: Sage, 245-256.
Kramer, M. W. & Miller, V. D. 2014: Socialization and assimilation: theories, processes, and outcomes, in: L. L. Putnam & D. K. Mumby (eds). Organiziational communication. Advances in theory, research, and methods, 3rd ed., London: Sage, 525-547.
Natale, S. M. & Doran, C. 2011: Marketization of education: an ethical dilemma. Journal of Business Ethics 105, 187-196.
10:30 | Employability of communication graduates: The dark side (abstract) |
11:00 | Employability of communication graduates: the corporate perspective (abstract) |
11:30 | Does communication create value? (abstract) |
10:30 | Corporate communication as governance instrument in higher education: A qualitative analysis of corporate design rationales in German universities (abstract) |
11:00 | The (in)voluntariness of voluntarism: identity and identification in employee volunteering (abstract) |
11:30 | The Ghost Writers - Kosovo Conflict, Rhetoric, and Political Marketing Strategies in Germany (abstract) |
12:00 | Dark Communication on Stage (abstract) |
10:30 | Shades of darkness and lights. Managing communication in the Italian municipalities (abstract) |
11:00 | Facing the threat from the dark side (abstract) |
11:30 | A “dark side” of the LEAP cash transfer programme in Ghana: A critique of the application of the proxy means test (PMT) mechanism (abstract) |
12:00 | In the name of democracy: UNSC reform discourse as dark side communication or governmentality (abstract) |
13:30 | Coming out of the dark: critical language and discourse awareness as key soft skills (abstract) |
15:00 | Corporate Social Responsibility or Corporate Social Control? A mapping and discussion of corporate health promotion in Denmark (abstract) |
15:30 | Narratological Considerations on the Tyranny of Story in Narrations of Illness (abstract) |
16:00 | Re-diagnosis as a "patient": Positioning cancer survivors by a Japanese nurse outside medical contexts (abstract) |
16:30 | The dark side of nudging in public health: Exploring ethical aspects of communication about the Danish colon screening programme (abstract) |
17:00 | The dark side of nudging in public health communication: A Foucauldian-Habermasian critique (abstract) |
15:00 | The Dark Side of Communication: How Contemporary French Storytelling Illuminates Workplace Suffering (abstract) |
15:30 | Strategy Change Communication. A Dialectical-Dialogical Storytelling Perspective on Antenarrative Sensemaking. (abstract) |
16:00 | Online Influencers and the Risks of Misinformation in the Age of Online Social Networks (abstract) |
15:00 | Recruitment Communication and Psychological Contracts: Balancing Selling a Job and Creating Realistic Expectations (abstract) |
15:30 | The dark side of employee participation in ideation on internal social media (abstract) |
16:00 | Countering workplace incivility with dialogical interventions (abstract) |
Restaurant La Locanda. Address: C. W. Obels Plads 3, 9000 Aalborg (see map)
View this program: with abstractssession overviewtalk overview
09:00 | Retooling methods: Grappling with the dark side of communication - The messy co-constitution of discourse and materiality (abstract) |
09:30 | The Language of Mass Suicide: A Corpus Analysis of the Sermons of Destructive Cults (abstract) |
10:00 | Accomplishing authenticity: Affective-relational work in podcast advertising (abstract) |
09:00 | A Socio-technical System Perspective to View Translation Technology in Cross-culture Communication (abstract) |
09:30 | Friends with Black Hats? Understanding the Dark Communication Potential of Chatbots (abstract) |
10:00 | Information Access and Control in the Digital Age (abstract) |