ICDC 2019: 2ND INTERNATIONAL AND INTERDISCIPLINARY CONFERENCE ON DISCOURSE AND COMMUNICATION IN PROFESSIONAL CONTEXTS – THE DARK SIDE OF COMMUNICATION
PROGRAM

Days: Wednesday, August 14th Thursday, August 15th Friday, August 16th

Wednesday, August 14th

View this program: with abstractssession overviewtalk overview

09:30-10:30 Session 1: Keynote Address
Chair:
Peter Kastberg (Aalborg University, Denmark)
09:30
Dennis Mumby (The University of North Carolina at Chapel Hill, United States)
(Re)Branding the Dark Side: Communicative Capitalism and Neoliberalism (abstract)
10:30-11:00Coffee Break
11:00-12:30 Session 2A
Chair:
Klarissa Lueg (University of Southern Denmark, Denmark)
11:00
Tamar Lazar (University of Haifa, Israel)
Socially-mediated Organizational Scandal (abstract)
11:30
Ivana Crestani (Charles Sturt University, Australia)
Dark side of communicating organisational change (abstract)
12:00
Klarissa Lueg (University of Southern Denmark, Denmark)
Martin Seeliger (Europa-Universität Flensburg, Germany)
Window-dressing in non-profit organizations? A mixed methods case study of trade union organizational goal communication (abstract)
11:00-12:30 Session 2B
Chair:
Heidrun Knorr (Aalborg University, Denmark)
11:00
Heidrun Knorr (Aalborg University, Denmark)
The unwanted sides of trust: When trust leads to stress and exclusion at the workplace (abstract)
11:30
Bertrand Fauré (University Toulouse, France)
Aurélien Deville (University Toulouse, France)
The dark side of communication as communication without love : Evaluating the Level of Love (LoL) in organization? (abstract)
12:00
Ann Bager (Assistant Professor, Aalborg University, Denmark)
Identity dilemmas in organizational change and digitalization processes- A material-discursive study of organizational narrative-small-story dynamics (abstract)
11:00-12:30 Session 2C
Chair:
Vibeke Thøis Madsen (Aalborg University, Denmark)
11:00
Kate Sikerbol (Fielding Graduate University, Canada)
Muted Voices and Moral Distress: Exploring the Dark Side of Communication (abstract)
11:30
Heidi Hansen (University of Southern Denmark, Denmark)
The Dark Side of Charismatic Leadership (abstract)
12:00
Vibeke Thøis Madsen (Aalborg University, Denmark)
Joost Verhoeven (University of Amsterdam, Netherlands)
Active employee communication roles in the future – Voluntary or part of the job? (abstract)
12:30-13:30Lunch
13:30-14:30 Session 3: Keynote Address
Chair:
Line Schmeltz (Aalborg University, Denmark)
13:30
Charlotte Simonsson (Lund University, Sweden)
Managerialism – a threat to communication professionalism? (abstract)
14:30-15:00Coffee Break
15:00-17:00 Session 4A: PANEL: The Dark Side of Organizational Socialization

Today, “organizations are [seen as] key sites of human identity formation in modern society” (Mumby, 2013, p. 47), which makes the modern corporation “the primary institution for the development of our identities, surpassing the family, church, government, and education systems in this role” (Mumby, 2013, p. 47, cf. Deetz 1992). A feature of late modernity that has led Deetz to coin the phrase “corporate colonization” of the individual’s life world (Deetz, 1992). Living in an era where the corporate colonization of the employees’ life worlds is the norm and where the organization has become a key site of human identity formation, implies that the responsibilities of good corporate governance (e.g. Solomon, 2007) have expanded dramatically compared to previously. 

In that sense organizations have truly become sites of power and control (cf. Mumby, 2013, p. 47), i.e. institutions which affect individual’s identity and life in a direct and fundamental way – a state of affairs which in and of itself calls for applying a critical approach to organizational discourse from an ethical perspective. For if indeed companies seek to influence the identity formation of its employees – and they do – then the scope of any company’s social as well as ethical responsibilities towards its employees is widened significantly as a result. 
For any organization it is crucial that it attracts and recruits the right employees. Whereas attracting and recruiting what appears to be the right employee is necessary, the act of hiring is not in and of itself sufficient to ensure that the new employee masters the task s/he is hired to perform, neither that s/he is on par with the mission, vision, and values of the organization. In order to secure this extensive kind of alignment, the organization’s strategic HR function typically sets up and runs an elaborate organizational socialization program that is “identified as the primary process by which people adapt to new jobs and organizational goals” (Chao, O'Leary-Kelly, Wolf, Klein, & Gardner, 1994, p. 730). Activities, in sum, that are designed to guide (and if need be: to correct) employee behavior. In lieu of this it can perhaps come as no surprise that in the extant literature, the very first phase in any organizational socialization program is prototypically referred to as “breaking in”, as “molding”, or indeed as “people processing”. 

In this panel, we will present, discuss and (critically) evaluate examples of real-life organizational socialization discourses that – in our book – pay homage to the credo that employee identity (among other phenomena) “have to be actively engendered or manufactured” (Alvesson & Willmott, 2002, p. 623). And we will do so in order to shed some light on the dark side of organizational socialization by raising awareness of what is taken-for-granted within the fields of management and strategic communication. More specifically, the panel will deal with:

  • Examples of Vigorous Socialization in Onboarding Practices (Marianne Grove Ditlevsen & Peter Kastberg)
  • Examples of Strategic Corporate Journalism as a Vehicle for Ongoing Socialization (Peter Kastberg & Marianne Grove Ditlevsen)
  • Examples of Socialization through Narratives of Organizational Success (Lise-Lotte Holmgreen)
  • Examples of employee advocate schemes (Vibeke Thøis Madsen)

References
Alvesson, M., & Willmott, H. (2002). Identity regulation as organizational control: producing the appropriate individual. Journal of Management Studies, 39(5), 619-644. 
Chao, G. T., O'Leary-Kelly, A. M., Wolf, S., Klein, H. J., & Gardner, P. D. (1994). Organizational Socialization: Its Content and Consequences. Journal of Applied Psychology, 79(5), 730-743. 
Deetz, S. A. (1992). Democracy in an age of corporate colonization: developments in communication and the politics of everyday life. New York: State University of New York Press.
Mumby, D. (2013). Organizational communication. A critical approach. Los Angeles, London, New Delhi, Singapore, Washington DC: Sage.
Solomon, J. (2007). Corporate governance and accountability. Chichester, UK: John Wiley and Sons.

Chair:
Peter Kastberg (Aalborg University, Denmark)
15:00
Peter Kastberg (Aalborg University, Denmark)
Marianne Grove Ditlevsen (Aarhus University, Denmark)
Examples of Strategic Corporate Journalism as a Vehicle for Ongoing Socialization (abstract)
15:30
Marianne Grove Ditlevsen (Aarhus University, Denmark)
Peter Kastberg (Aalborg University, Faculty of the Humanities, Dept. of Cultural and Global Studies, Denmark)
Examples of Vigorous Socialization in Onboarding Practices (abstract)
16:00
Vibeke Thøis Madsen (Aalborg University, Denmark)
Examples of employee advocate schemes (abstract)
16:30
Lise-Lotte Holmgreen (Aalborg University, Denmark)
Examples of Socialization through Narratives of Organizational Success (abstract)
15:00-17:00 Session 4B
Chair:
Mona Agerholm Andersen (Aarhus University, Denmark)
15:00
Mona Agerholm Andersen (Aarhus University, Denmark)
Founding father – a bright light or dark shadow on employees’ perceptions of organizational spirit and organizational identity? (abstract)
15:30
Thomas Borchmann (Aalborg University, Denmark)
The dark side of customer-employee communication: Employee representations of customer rage and verbal and behavioral harassment in self-reported tales (abstract)
16:00
Dorien Van De Mieroop (Katholieke Universiteit Leuven, Belgium)
The subtle dark side of ‘doing influence’ (abstract)
15:00-17:00 Session 4C
Chair:
Nigel Hatton (University of California, Merced, United States)
15:00
Tymoteusz Chajdas (Department of Global Studies, University of California Santa Barbara, United States)
Between Promise and Prosperity: Special Advertising Sections as the Dark Side of Global Communications Industry (abstract)
15:30
Nigel Hatton (University of California, Merced, United States)
Branding Tragedy: The Dilemma of Communicating Human Rights and Humanitarian Crises in a Global Market (abstract)
16:00
Chiara Valentini (Jyväskylä University School of Business and Economics (JSBE), Finland)
Dean Kruckeberg (UNC Charlotte, United States)
Between the Light and the Dark: Shimmering Shades of Grey in the History and Legacy of Public Relations (abstract)
16:30
Katie Sullivan (University of Colorado, Colorado Springs, United States)
Jens Rennstam (Lund University, Sweden)
Jon Bertilsson (Lund University, Sweden)
Auditioning for Amazon: The dark side of place branding and corporate domination (abstract)
Thursday, August 15th

View this program: with abstractssession overviewtalk overview

09:00-10:00 Session 5: Keynote Address
Chair:
Ann Starbæk Bager (Aalborg University, Denmark)
09:00
David Boje (New Mexico State University, United States)
Water storytelling and dark side of sixth extinction denial (abstract)
10:00-10:30Coffee Break
10:30-12:00 Session 6A: PANEL: Employability of Communication Graduates: a Bright Side and a Dark Side

Employability looks like an unquestioned goal of higher education. It is expected from universities that they produce ‘work-ready’ graduates. In consequence, there is currently a great pressure on teaching programmes - particularly on the Humanities in Denmark - to prove their usefulness for the ‘real world’ (Balslev Clausen & Andersson 2018). The goal of the panel is to discuss the ambivalences of employability in the communication sector. We want to explore both its bright side and its dark side. The four contributors will provide a diversity of perspectives.

The first academic contribution will introduce to critical perspectives on employability by referring to insights from organizational socialization research (Kramer & Miller 2014) and discourses on the ‘marketization’ of higher education (Natale & Doran 2011). It is argued that a ‘dark side’ of employability prevails, once the concept is understood as a kind of total alignment and identification with corporate expectations (Dukerich, Parker, & McLean Parks, 1998). Instead, new employees also ought to ‘make a difference’. Professional communicators in particular are expected to take the role of ‘boundary spanners’ with the outside world. Thus, they also need the capability to take a challenging – and at times disturbing – innovation function which collides with an understanding of employability as a predictor for a smooth integration ‘into’ the organization. The contributor will present results from a research project on the employability of communication graduates in North Jutland which indicate the tension between an instrumental ‘alignment’ approach and an understanding of university studies as an end in itself.

The second contributor is responsible for the marketing and market development of a company in North Jutland. The contributor will outline the expectations towards communication graduates from a corporate perspective. It is argued that small and medium-sized companies cannot but focus on the production of sales related communication. Respective programmes at universities would need to account for that.

The third contributor represents a union for communication and language professionals. The contributor will focus on the challenges that automation, artificial intelligence and big data will mean to communication professionals. Some job functions will disappear, others will be automated, and the relation man-machine will mean that communication professionals and educators have to redefine their roles and understanding of employability.

Some of the perspectives presented in the panel will complement each other, some of them will collide. Thus, the composition of the panel will guarantee a lively and constructive discussion on the bright side and the dark side of employability in the communication sector.

References

Balslev Clausen, H. & Andersson, V. 2018: Problem-based learning, education and employability: a case study with master’s students from Aalborg University, Denmark, Journal of Teaching in Travel and Tourism, Doi: 10.1080/15313220.2018.1522290, 1-14.
Dukerich, J. M., Kramer, R., & McLean Parks, J. 1998: The dark side of organizational identification, in D. A. Whetten & P. C. Godfrey (eds.). Identity in organizations, Building theory through conversations, London: Sage, 245-256.
Kramer, M. W. & Miller, V. D. 2014: Socialization and assimilation: theories, processes, and outcomes, in: L. L. Putnam & D. K. Mumby (eds). Organiziational communication. Advances in theory, research, and methods, 3rd ed., London: Sage, 525-547.
Natale, S. M. & Doran, C. 2011: Marketization of education: an ethical dilemma. Journal of Business Ethics 105, 187-196.

Chair:
Jochen Hoffmann (Aalborg University, Denmark)
10:30
Jochen Hoffmann (Aalborg University, Denmark)
Employability of communication graduates: The dark side (abstract)
11:00
Hanne Kvist (Royal Greenland, Denmark)
Employability of communication graduates: the corporate perspective (abstract)
11:30
Jørgen Christian Wind Nielsen (Forbundet Kommunikation og Sprog / The Union of Communication and Language Professionals, Denmark, Denmark)
Does communication create value? (abstract)
10:30-12:30 Session 6B
Chair:
Trine Susanne Johansen (Aarhus University, Denmark)
10:30
Angela Graf (Technical University of Munich, Germany)
Klarissa Lueg (University of Southern Denmark, Denmark)
Corporate communication as governance instrument in higher education: A qualitative analysis of corporate design rationales in German universities (abstract)
11:00
Trine Susanne Johansen (Aarhus University, Denmark)
The (in)voluntariness of voluntarism: identity and identification in employee volunteering (abstract)
11:30
Dr. Jan C. L. König (Leuphana University, Germany)
The Ghost Writers - Kosovo Conflict, Rhetoric, and Political Marketing Strategies in Germany (abstract)
12:00
Martin Goodman (University of Leeds, UK)
Dark Communication on Stage (abstract)
10:30-12:30 Session 6C
Chair:
Laura Lindegaard (Aalborg University, Denmark)
10:30
Letizia Materassi (University of Florence, Italy)
Silvia Pezzoli (University of Florence, Italy)
Laura Solito (University of Florence, Italy)
Shades of darkness and lights. Managing communication in the Italian municipalities (abstract)
11:00
Laura Asunta (University of Jyväskylä, Finland)
Hans Petter Fagerli (University of Jyväskylä, Finland)
Facing the threat from the dark side (abstract)
11:30
Dennis Puorideme (Aalborg University, Denmark)
A “dark side” of the LEAP cash transfer programme in Ghana: A critique of the application of the proxy means test (PMT) mechanism (abstract)
12:00
Bjarke Winther (Aalborg University, Denmark)
Laura Lindegaard (Aalborg University, Denmark)
In the name of democracy: UNSC reform discourse as dark side communication or governmentality (abstract)
12:30-13:30Lunch
13:30-14:30 Session 7: Keynote Address
Chair:
Lise-Lotte Holmgreen (Aalborg University, Denmark)
13:30
Erika Darics (Aston University, UK)
Coming out of the dark: critical language and discourse awareness as key soft skills (abstract)
14:30-15:00Coffee Break
15:00-17:30 Session 8A
Chair:
Peter Kastberg (Aalborg University, Denmark)
15:00
Line Schmeltz (Aalborg University, Denmark)
Matilde Nisbeth Brøgger (School of Communication and Culture, Aarhus University, Denmark)
Corporate Social Responsibility or Corporate Social Control? A mapping and discussion of corporate health promotion in Denmark (abstract)
15:30
Cindie Maagaard (University of Southern Denmark, Denmark)
Narratological Considerations on the Tyranny of Story in Narrations of Illness (abstract)
16:00
Daisuke Okabe (Juntendo University, Japan)
Re-diagnosis as a "patient": Positioning cancer survivors by a Japanese nurse outside medical contexts (abstract)
16:30
Emilie Madsen (Aarhus University, Denmark)
Marianne Kjær (Aarhus University, Denmark)
Jacob Busch (Department of Communication and Culture, Aarhus University, Denmark)
Antoinette Mary Fage-Butler (Department of Communication and Culture, Aarhus University, Denmark)
Loni Ledderer (Aarhus University, Denmark)
The dark side of nudging in public health: Exploring ethical aspects of communication about the Danish colon screening programme (abstract)
17:00
Antoinette Fage-Butler (Aarhus University, Denmark)
The dark side of nudging in public health communication: A Foucauldian-Habermasian critique (abstract)
15:00-16:30 Session 8B
Chair:
Amelia Burke-Garcia (NORC at the University of Chicago, United States)
15:00
Martin Goodman (University of Leeds, UK)
The Dark Side of Communication: How Contemporary French Storytelling Illuminates Workplace Suffering (abstract)
15:30
Marita Svane (Department of Business and Management, Aalborg University, Denmark)
Strategy Change Communication. A Dialectical-Dialogical Storytelling Perspective on Antenarrative Sensemaking. (abstract)
16:00
Amelia Burke-Garcia (NORC at the University of Chicago, United States)
Online Influencers and the Risks of Misinformation in the Age of Online Social Networks (abstract)
15:00-16:30 Session 8C
Chair:
Pia Lappalainen (Aalto University, Finland)
15:00
Mia Rasmussen (Aarhus University, Denmark)
Recruitment Communication and Psychological Contracts: Balancing Selling a Job and Creating Realistic Expectations (abstract)
15:30
Helle Eskesen Gode (VIA University College, Denmark)
The dark side of employee participation in ideation on internal social media (abstract)
16:00
Pia Lappalainen (Aalto University, Finland)
Countering workplace incivility with dialogical interventions (abstract)
18:30-23:00 Conference Dinner

Restaurant La Locanda. Address: C. W. Obels Plads 3, 9000 Aalborg (see map)

Friday, August 16th

View this program: with abstractssession overviewtalk overview

09:00-10:30 Session 9A
Chair:
Henrik Ladegaard Johannesen (University of Southern Denmark, Denmark)
09:00
Maria Hvid Dille (Aalborg University, Denmark)
Mie Plotnikof (Aarhus University, Denmark)
Retooling methods: Grappling with the dark side of communication - The messy co-constitution of discourse and materiality (abstract)
09:30
Raymund Palayon (King Mongkut's University of Technology Thonburi, Thailand)
Sompatu Vungthong (King Mongkut's University of Technology Thonburi, Thailand)
Richard Watson Todd (King Mongkut's University of Technology Thonburi, Thailand)
The Language of Mass Suicide: A Corpus Analysis of the Sermons of Destructive Cults (abstract)
10:00
Henrik Ladegaard Johannesen (University of Southern Denmark, Denmark)
Sae Oshima (Bournemouth University, UK)
Accomplishing authenticity: Affective-relational work in podcast advertising (abstract)
09:00-10:30 Session 9B
Chair:
Gary Kreps (George Mason University, United States)
09:00
Mei Li (Northeastern University, China)
A Socio-technical System Perspective to View Translation Technology in Cross-culture Communication (abstract)
09:30
Jody Byrne (SAP, Ireland)
Friends with Black Hats? Understanding the Dark Communication Potential of Chatbots (abstract)
10:00
Gary Kreps (George Mason University, United States)
Information Access and Control in the Digital Age (abstract)
10:30-11:00Coffee Break
12:00-13:00Lunch/sandwich to go