Model of Planning and Assignment of Personnel in the Services Industry with Mixed Whole Programming

EasyChair Preprint no. 1328

Abstract

This article presents the assignment of clients to commercial advisors for an Asian technology company, which has multiple profiles of clients and advisors, in such a way that demand is satisfied with the most appropriate profiles, and a plan is established of hiring for new consultants. This was achieved thanks to a mixed whole programming model, which allowed us to model with the characteristics and restrictions established for commercial advisors and clients an optimal plan of account assignment. With this, it was possible to assign the commercial consultants who are currently hired and the contracting plan necessary to cover the totality of the demand that the organization owns is established.

Keyphrases: Asignación de trabajo, Asignación trabajo, contratación personal, industria de servicio, Programación entera mixta

@Booklet{EasyChair:1328,
  author = {Wilmer Pérez-Betancourt and Nelson David Navarro-Díaz and Jair Eduardo Rocha Gonzalez},
  title = {Model of Planning and Assignment of Personnel in the Services Industry with Mixed Whole Programming},
  howpublished = {EasyChair Preprint no. 1328},

  year = {EasyChair, 2019}}