Analysis of the Implementation of an Environmental Management System ISO 14001: 2015 Based on the Level of Implementation and Obstacles Using Quantitative and QFD Methods

EasyChair Preprint 6027

Abstract

PT. PLN (Persero) Unit Induk Transmisi Jawa Bagian Timur dan Bali has implemented the ISO 14001: 2015 environmental management system since 2019 and has obtained ISO 14001 certificate in 2020. However, from the results of internal and external audits, there are still many discrepancies that occur. There must be an analysis related to the level of implementation and obstacles that can affect the consistency and continuous improvement in efforts to improve the quality of the environmental management system's implementation. Benchmarks for applying an environmental management system can be seen from the analysis of the level of implementation as measured by the standard elements of ISO 14001: 2015 and the obstacles that occur. This research uses quantitative methods and Quality Function Deployment (QFD). Quantitative methods are carried out by literature study, distributing questionnaires, and interviews with environmental experts. The output obtained from the quantitative analysis will be followed by the QFD method using House of Quality tools to obtain priority technical response which will be a quality improvement proposal in applying environmental management systems at PT. PLN (Persero) UITJBTB. After analyzing the data, there were seven indicators of implementation level that received the lowest scores and five indicators of the biggest obstacles. Based on these indicators, obtained it thirteen technical response priorities that PT PLN UITJBTB must implement to improve the quality of implementing the ISO 14001: 2015 environmental management system.

Keywords: Environmental Management System, QFD, House Of Quality

Keyphrases: Environmental Management Systems, ISO 14001, Quality Function Deployment.

@booklet{EasyChair:6027,
  author    = {Dian Fitri Harmoko and Mokh Suef},
  title     = {Analysis of the Implementation of an Environmental Management System ISO 14001: 2015 Based on the Level of Implementation and Obstacles Using Quantitative and QFD Methods},
  howpublished = {EasyChair Preprint 6027},
  year      = {EasyChair, 2021}}