Co-production in public services: does involving citizens attenuate the effect of environmental turbulence on public service performance?

EasyChair Preprint 1131, version 2

Abstract

Public management research on organizational performance indicates that environmental turbulence negatively affects performance, and that this relationship may be attenuated by external management behavior. In this study, we focus on the moderating role of a specific type of external management, namely: co-production. Co-production broadly refers to the involvement of or cooperation with citizens in the organizational processes of public service providers. We distinguish between the participation of citizens in (a) the design of public services and (b) executing public services. We examine the moderating role of co-production in an analysis 150 secondary schools in The Netherlands. Our analysis relies on qualitative coding of school plans, and relates this measure of co-production to objective measures of environmental turbulence and school performance.

Keyphrases: External management, Munificence, environmental dynamism

@booklet{EasyChair:1131,
  author    = {Petra van den Bekerom},
  title     = {Co-production in public services: does involving citizens attenuate the effect of environmental turbulence on public service performance?},
  howpublished = {EasyChair Preprint 1131},
  year      = {EasyChair, 2019}}