The Roles and Responsibilities of ITIL Release Management Process

EasyChair Preprint no. 1561

Abstract

ITIL Release Management is a process of deploying new software and hardware components in the live environment. In this paper first present a background of IT service Management and ITIL. In the second section describes the ITIL Release Management Process and third section identifies the problems and challenges in implementing ITIL Release Management Process. Finally we created and describes the roles and responsibilities of ITIL Release Management Process

Keyphrases: Challenges, ITIL, Release Management, Responsibilities, Roles

@Booklet{EasyChair:1561,
  author = {Rasa Govindasamy},
  title = {The Roles and Responsibilities of ITIL Release Management Process},
  howpublished = {EasyChair Preprint no. 1561},

  year = {EasyChair, 2019}}