Smart Shopping: the Impact of Artificial Intelligence on E-Commerce Customer Service

EasyChair Preprint no. 13371

Abstract

In the rapidly evolving landscape of e-commerce, artificial intelligence (AI) is revolutionizing customer service, creating more personalized, efficient, and engaging shopping experiences. This paper explores the multifaceted impact of AI on e-commerce customer service, highlighting how technologies such as chatbots, recommendation systems, and predictive analytics are enhancing customer satisfaction and loyalty. By analyzing case studies and current industry practices, we demonstrate the effectiveness of AI-driven solutions in addressing customer needs, streamlining operations, and providing real-time support. Furthermore, we discuss the ethical considerations and potential challenges associated with implementing AI in customer service, including data privacy concerns and the balance between automation and human touch. As AI continues to advance, its integration into e-commerce is poised to redefine customer service standards, offering retailers innovative tools to stay competitive and meet the ever-changing demands of the digital consumer.

Keyphrases: commerce, Customer, service

@Booklet{EasyChair:13371,
  author = {Geneva Moss and Jane Smith},
  title = {Smart Shopping: the Impact of Artificial Intelligence on E-Commerce Customer Service},
  howpublished = {EasyChair Preprint no. 13371},

  year = {EasyChair, 2024}}