Digital Transformation: A Quality Model Based on ISO 25010 and User Experience

11 pages•Published: June 9, 2021

Narayan Debnath, Mario Peralta, Carlos Salgado, Lorena Baigorria, Daniel Riesco, Germán Montejano and Mouna Mazzi

Abstract

To think about the experience that the user will have when interacting with a piece of software, is to begin to understand that, in the process of interaction, different factors influence: individual, social, contextual, cultural and those of the product in question. So, there is a need to have some strategy, technique, model or method that allows to systematically organize the tasks to help software developers and professionals from different disciplines to work together for the development of software interfaces. The objective of this paper is to provide software development companies with a quality model that serves as an instrument, guide or good practice that allows them to position themselves at a highly competitive level in the current market through production of quality software based on user experience. A quality model is proposed for which the structure of the International Standard ISO 13407:1999, the ISO 25000 standard and information collected from the software service industry of the region were taken into consideration.

Keyphrases: digital transformation, quality model, software product quality, strategy

In: Yan Shi, Gongzhu Hu, Takaaki Goto and Quan Yuan (editors). CAINE 2020. The 33rd International Conference on Computer Applications in Industry and Engineering, vol 75, pages 11-21.

Links:	https://easychair.org/publications/paper/8Q1V
	https://doi.org/10.29007/1gnk

BibTeX entry

@inproceedings{CAINE2020:Digital_Transformation_Quality_Model,
  author    = {Narayan Debnath and Mario Peralta and Carlos Salgado and Lorena Baigorria and Daniel Riesco and Germán Montejano and Mouna Mazzi},
  title     = {Digital Transformation: A Quality Model Based on ISO 25010 and User Experience},
  booktitle = {CAINE 2020. The 33rd International Conference on Computer Applications  in Industry and Engineering},
  editor    = {Yan Shi and Gongzhu Hu and Takaaki Goto and Quan Yuan},
  series    = {EPiC Series in Computing},
  volume    = {75},
  publisher = {EasyChair},
  bibsource = {EasyChair, https://easychair.org},
  issn      = {2398-7340},
  url       = {/publications/paper/8Q1V},
  doi       = {10.29007/1gnk},
  pages     = {11-21},
  year      = {2021}}

Download PDF Open PDF in browser