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Author:Shivali Agarwal

Publications
Automated dispatch of helpdesk email tickets: Pushing the limits with AI
Atri Mandal, Nikhil Malhotra, Shivali Agarwal, Anupama Ray and Giriprasad Sridhara
EasyChair Preprint 640

Keyphrases

Cognitive email assignment, deep learning, Ensemble classifiers, Helpdesk automation, Smart dispatch, Ticket resolver group.

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