EasyChair is the world’s largest platform for managing academic conferences and their submissions and peer review, used by more than 4.9 million researchers worldwide.

This is not a conventional sales role: it is for someone who can quickly understand a complex product, think independently, and communicate effectively with a highly international and technically sophisticated user community.

The role also offers an unusual opportunity to learn about academic and professional cultures around the world. EasyChair is used by researchers and organisations in more than 200 countries and territories, and working with our users provides a remarkable insight into how people from different countries and cultures work, communicate, and organise their academic activities.

About EasyChair

We use innovative technologies to develop efficient, scalable, and extensible web services. Our current activities include conference submission, reviewing, program generation, attendee registration, and scientific publishing. We are now expanding the EasyChair platform to provide a broader range of services, including:

• Journal reviewing and publishing
• Publication management
• Online presentation and slide management
• Mobile applications for use during conferences

EasyChair hosts thousands of conferences worldwide, including leading international conferences in areas such as Artificial Intelligence, Computer Science, Engineering, and many others. Our corporate customers include IEEE and ACM, two of the world’s largest professional societies in engineering and computing. The majority of our users are researchers working at universities and technology companies, including IBM, Microsoft, Intel, and Google.

The Role

We are looking for a Client Engagement Specialist to help us develop and maintain relationships with our customers and present EasyChair’s technology and services to a wide range of audiences.

The role combines client communication, product demonstration, customer support, and business development. It involves both routine interactions with users and more substantial engagement with organisations considering EasyChair for their activities.

You will work with:

• Existing clients and platform users
• Prospective clients and potential new customers
• Universities, research organisations, and professional societies
• Visitors making enquiries through the EasyChair platform

Objectives

• Build and maintain strong relationships with existing and prospective clients
• Communicate the benefits and capabilities of the EasyChair platform clearly and effectively
• Help clients understand how EasyChair can meet their particular requirements
• Contribute to the company’s sales and business development objectives
• Assist in developing and implementing marketing activities aimed at EasyChair users

Key Responsibilities

• Communicating with customers and prospective customers by email and online meetings
• Demonstrating EasyChair products and services online
• Responding to customer enquiries and help-desk requests
• Understanding customer requirements and identifying appropriate EasyChair solutions
• Following up with prospective clients and supporting the sales process
• Contributing to marketing and client-engagement activities

Essential Requirements

• Excellent communication skills and the ability to engage effectively with customers
• Excellent written and spoken English, with the ability to communicate effectively with people of different nationalities and levels of English
• Ability to understand the functionality and features of a large and complex web service
• Ability to explain complex technical concepts clearly to non-technical audiences
• University degree
• Ability to rapidly understand and absorb new and complex information

Desirable Qualifications and Skills

• Experience in client engagement, sales, account management, or digital marketing
• Previous experience working in the academic, research, or education sectors
• Experience presenting or demonstrating software products
• Working knowledge of foreign languages, particularly Chinese, Spanish, Arabic, Portuguese, French, or German

To apply for this position, please send us your CV, preferably in PDF format, to the email below.

If you graduated in the last 10 years, please also provide a copy of your university transcript. Applications from candidates who graduated within the last 10 years and do not include a transcript will be rejected without further correspondence.