The Utilities Performance Monitoring Unit (UPMU) was established in Jordan in 2019 under Water Law No. 18 and its amendments, aiming to enhance transparency and effective governance in the water sector, and to improve the legal and contractual relationship between the Ministry of Water and Irrigation, the Jordan Water Authority, and the water utilities (Miyahuna, Aqaba Water, Yarmouk Water). It also aims to monitor the performance of these utilities and improve the services provided to citizens. Supported by GIZ, the unit developed a monitoring tool to collect and verify various variables covering the daily activities of the water utilities, along with performance indicators compliant with international best practices. The unit's tasks include monitoring performance, developing performance indicators, creating necessary documentation, issuing general guidelines for internal procedures, and reviewing business plans. Since 2020, the water utilities have collaborated with the unit to set measurable goals linked to fixed timeframes, initiating a benchmarking process to compare performance and drive improvements. The unit also conducts annual inspection visits to facilities to ensure operational efficiency and sustainability.