| ||||
| ||||
![]() Title:Towards User-Friendly Contracts for Online Services Authors:Kristina Lapin Conference:IRIS26 Tags:EU legal provisions, internet user expectations, text legibility and visual law Abstract: Terms of Service are created by lawyers to define a contract’s provisions and resolve disputes. However, this does not meet the expectations of Internet users who want to quickly learn the conditions for the use of a service. Applying user-centered design and visual law techniques can adapt the presentation to the users’ expectations. Usability testing of the redesigned Facebook Terms of Service showed that its comprehensibility was significantly improved compared with the original documents. We argue that Terms of Service should be provided in two formats: one that is easy to understand for service users, and another that presents the legal provisions in a clear and concise manner for lawyers. Towards User-Friendly Contracts for Online Services ![]() Towards User-Friendly Contracts for Online Services | ||||
| Copyright © 2002 – 2026 EasyChair |
