Tags:Cashless Payment, Intention and Adoption, Malaysia, Millennials and UTAUT
Abstract:
This study examined the effect of performance expectancy (PE), effort ex-pectancy (EE), social influence (SI), facilitating condition (FC) and per-ceived trust (TR) on intention and adoption of cashless payment among Ma-laysian Millennials. This study also examined the moderating effect of age, gender and education level of Malaysian Millennials. This study adopted cross sectional design and collected quantitative data from a total of 301 Millennials from Malaysia through online survey. Findings of the study re-vealed that PE, EE, FC and TR has a significant positive effect on intention to adopt cashless payment (ICP), and ICP has a positive and significant ef-fect on adoption of cashless payment (ACP). Findings also revealed that ICP mediates the association between PE, EE, FC and TR on ACP. To pro-mote economic growth through the mass ACP practices among Malaysian, the government and financial service providers should therefore highlight the benefits of using cashless payment and inform security related details to build TR on cashless payment.
Predicting the Adoption of Cashless Payment Practices Among Malaysian Millennials