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![]() Title:Benchmarking: an essential tool for utilities and stakeholders to improve water services Conference:IWACyprus2025 Tags:benchmarking, improving water services and stakeholder value Abstract: The European Benchmarking Co-operation (EBC Foundation) is a not-for-profit benchmarking initiative by and for the water industry. It annually organises benchmarking exercises to assist water utilities in improving their services. In this task, EBC applies the IWA/AWWA benchmarking framework to ensure that the efforts do not end up in a desk drawer but are used as a basis for real improvement. Today, society ask more from water utilities than ever: they need to be effective, efficient, resilient, sustainable and transparent. Therefore, next to traditional (output) performance areas, EBC pays much attention to all domains of the water value chain, with significant attention to sustainability (also in view of the new EU-Directive on sustainability reporting) and resiliency, to provide more value for society. EBC’s benchmarking programme not just delivers value to utility management, but potentially also to stakeholders like utility owners, associations, regulators and IFI’s. From this perspective, EBC advocates for better collaboration with all actors to accelerate service improvement and reaching the UN SDGs. Benchmarking: an essential tool for utilities and stakeholders to improve water services ![]() Benchmarking: an essential tool for utilities and stakeholders to improve water services | ||||
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