ICSSI 2020: International Conference on Service Science and Innovation National Tsing Hua University Hsinchu, Taiwan, October 15-17, 2020

Theme: Service Science in the Era of Digital Transformation

Background

Service Science, an interdisciplinary study of service systems, has been tightly connected with the human-centered design and innovation for social wellbeing and sustainability. Following the trend of smart services by leveraging the advance of technologies, especially the artificial intelligence and availability of big data in various industries and application domains. Thus, the heavy involvement of service science with service innovation that integrates human-centered design and technology-enabled implementation leads to service science research, education, and practice to face up-to-date social and industrial challenges. Meanwhile, the social lives and industrial performance have been heavily affected by the deployment of technologies and the business models triggered by digital transformation.  It motivates service science professionals to pay attention to the trends of service system innovation in the era of transformation.  Thus, the theme of ICSSI 2020 is set as “Service Science in the Era of Digital Transformation.”

The Service Science Society of Taiwan (s3tw) founded in 2011 serves as the professional community for scholars and practitioners interested in service science-related research, education, and practice in Taiwan. This conference mainly sponsored by the s3tw has been served as an international platform for scholars and practitioners to share knowledge and engage potential collaborative relationships in past years. Via ICSSI conferences, we were able to cooperate with organizations and individuals from academics and industries to organize academic paper presentations, service design workshops, industrial forums, and site visits. Following the established foundations, ICSSI 2020 is organizing the activities to attract scholars and practitioners to contribute to the success of this bi-annual congregation.

Programs and Topics

To explore the theme of “Service Science in the Era of Digital Transformation” in ICSSI 2020, we organize three types of activities for the conference.  One is the academic paper presentation by calling for paper submission from researchers in related disciplines. Another activity is to organize a service design workshop for participants to practice service design methodologies and tools to solve issues related to digital transformation for achieving sustainability. The other activity is to hold industrial forums that bring practitioners in various industries to share their experiences and ideas in business transformation for a better quality of life in the era of digital transformation. The followings are tracks for paper submission to the conference:

• Theories of service science
• Service management
• Service innovation
• Service design
• Technology-enabled services
• Smart services
• Digital transformation for service
• Service innovation for sustainability

The paper submission could be a full paper within 10 pages for completed research work, or the extended abstract within 4 pages for work-in-progress.   Please visit ICSSI 2020 web site at http://icssi.s3tw.org.tw/  for the submission information and the formats for these two types of submission

Submission Guidelines

1. Prepare manuscript: please prepare your initial manuscript to submit as a full paper using the submission full paper template in Word format (Paper must not exceed 10 pages for the full paper); You may submit your manuscript as an extended abstract using the submission extended abstract template in Word format (may not exceed 4 pages). In both types of submission, the initial manuscript must not have author names.

2. Submit initial manuscript as PDF to Paper Submission and Review Site: The final date for submission is June 30, 2020; 11:59 PM Taipei Time (UTC+8h).

3. Receive decision Acceptance/rejection notification: The notification will be sent by July 31, 2020; at 11:59 pm Taipei Time. If you do not receive your decision by August 3, please contact ICSSI Conference Office immediately.

6. Prepare final paper: Please prepare the final manuscript according to the camera-ready full paper template in Word Format or the camera-ready extended abstract temple

7. Submit your camera-ready paper to Paper Submission and Review Site: Submit your final paper by August 30, 2020; 11:59 pm Taipei Time. Register for the conference as the early bird registration.

8. Register for the conference: At least one author of each paper must register not later than September 15, 2020. Papers without a registered author will not be included in the conference program and the Proceedings.

9. Present your paper at the conference: Papers without presentation at the conference will be removed from the proceedings. Depending on a number of papers in a session, a presentation should be 10-15 minutes. Each presentation should be followed by 10-15 minutes of Q&A and discussion.

Please refer submission formatting at  http://icssi.s3tw.org.tw/OnePage.aspx?tid=128

Venue

National Tsing Hua University, Hsinchu, Taiwan

Committees

Conference Chairs:

1. Houn-gee Chen (President, s3tw)

2. Che-chun Lin (Dean, College of Technology Management, NTHU)

Program Chairs:

1. Fu-ren Lin (Professor, Institute of Service Science, NTHU)

2. Tung-jung Sung (Dean, College of Design, NTUST)

3. Ren-da Yang (VP, III)

4. Jen-chieh Cheng (Director, ITRI)

Contact

All questions about submissions should be emailed to icssi2020@gapp.nthu.edu.tw