FS2021: Frontiers in Service 2021 39 Beach Lagoon Road, Fernandina Beach, Florida 32034 Amelia Island, FL, United States, June 10-13, 2021 |
Conference website | https://frontiers2021.fsu.edu |
Submission link | https://easychair.org/conferences/?conf=fs2021 |
Themed around "Service Resurgence", the Frontiers in Service Conference 2021 will explore a wide variety of service topics. Certainly, it will consider the role of service in times of crises (e.g. the pandemic). Other important themes include service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI/robotics as related to service, service and public policy, as well as transformative service and its linkage to individual and social well-being.
Submission Guidelines
You are invited, as a service academic or practitioner, to submit a 400-word abstract for a possible presentation at the conference. Practitioners are invited to submit and share case studies, best practices, trends and recent developments in the service industry. The conference committee will select the most promising and noteworthy abstracts for the “Best Practitioner Paper Award”. Abstracts may focus on any service topic, including (but not limited to) the topics below.
Possible Topics
- Analytics and Service
- Artificial Intelligence (AI) and Service
- Big Data and Service
- Consumer Privacy
- Customer Experience Management
- Customer Relationship Management
- Customer Value Creation
- Digital Service (Strategy)
- Employee Engagement
- E-Service & E-Government
- Healthcare Service
- Internet of Everything and Service
- IT as a Service
- Organizational Climate
- Platform-based Service Models
- Public Sector Service
- Retailing and Services
- Robotics and Service
- Service at the “Bottom of the Pyramid”
- Service Design
- Service Dominant Logic (SDL)
- Service Engineering
- Service Human Resources / Factors
- Service in Times of Crises
- Service Information Technology
- Service Innovation
- Service Management
- Service Marketing
- Service Operations
- Service Productivity
- Service Science
- Servicescapes
- Sharing Economy
- Smart Service Systems
- Social Networks and Service
- Societal Wellbeing
- Service Strategy
- Technology-based Service (Apps)
- Theoretical Perspectives on Service
- Transformative Service Research
- Transformative Services
- Transforming Organizational Culture
Venue
The conference will be held on Amelia Island, located just off the coast of northeast Florida. Amelia Island is easy to reach, but hard to forget. With 13 miles of beautiful beaches, abundant native wildlife, and pristine waters, this barrier island has long been a beloved destination for visitors and residents alike.
Contact
All questions about submissions should be emailed to:
Michael K. Brady: mbrady@business.fsu.edu
Martin Mende: mmende@business.fsu.edu
Maura L. Scott: mscott@business.fsu.edu