The authors present a new approach to conflict management to ensure proper collaboration between different aviation personnel using decision making methods in uncertainty. To improve the results of collective decisions, dual risk assessment of decision making in an emergency is used. Initially, the operators' decision is influenced by the factors of occurrence and development of an emergency. The next collective matrix is formed from the individual rational decisions of the operators. The reliability and optimality of the result solutions are provided by the individuals and collaborative solutions of operators. The optimal solutions in emergency “Failure of one engine on a twin-engine aircraft” using collaborative-factor decision making models for the pilot, flight dispatcher, and air traffic controller are obtained.