SLB2022: 4TH STREET-LEVEL BUREAUCRACY CONFERENCE
PROGRAM

Days: Tuesday, June 14th Wednesday, June 15th Thursday, June 16th

Tuesday, June 14th

View this program: with abstractssession overviewtalk overview

10:00-11:15 Session 1: Welcome and Keynote Address by Steven Maynard-Moody
Chair:
Marie Østergaard Møller (Aalborg University, Denmark)
10:00
Dorte Caswell (Aalborg University, Denmark)
Welcome to the 4th Street-level Bureaucracy Conference
10:15
Steven Maynard-Moody (University of Kansas, United States)
Reframing Frontline Inquiry
11:15-11:30Break
11:30-13:00 Session 2A: Panel 4.1: Street-level workers and digital organizations
Chairs:
Lena Kjeldsen (VIA UC, Denmark)
Liesanth Yde Nirmalarajan (Aalborg University, Denmark)
Matilde Høybye Mortensen (VIA university college, Denmark)
11:30
Kettil Nordesjö (Malmö University, Sweden)
Rickard Ulmestig (Linnaeus University, Sweden)
Gabriella Scaramuzzino (Lund University, Sweden)
Saving time for activation or relations? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies towards poor and unemployed clients (abstract)
PRESENTER: Kettil Nordesjö
11:52
Lupita Svensson (School of Social Work Lunds university, Sweden)
Agneta Ranerup (Gothenburg University, Sweden)
The role of digital discretion and digital infrastructure for social case workers (abstract)
PRESENTER: Lupita Svensson
Discussant: Kettil Nordesjö
12:14
Julia Rabenhorst-Hartmann (University of Vienna, Austria)
Digitalization effects on complaints managers’ discretion and handling of citizen complaints in local councils in Germany and the UK (abstract)
Discussant: Lupita Svensson
11:30-13:00 Session 2B
Chairs:
Dario Raspanti (University of Florence, Italy)
Rebecca Paraciani (Università Cattolica del Sacro Cuore (Milan), Italy)
Daniela Leonardi (University of Parma, Italy)
11:30-13:00 Session 2C: Panel 8.1
Chairs:
Menno Fenger (Erasmus University, Netherlands)
Paul van der Aa (Rotterdam University of Applied Sciences - KCTO, Netherlands)
11:30
Bettina Leibetseder (HAW Landshut, Faculty of Social Work, Germany)
Erika Gubrium (Oslo Met, Norway)
Street-level bureaucracy as a “Pillar of Social Rights” (abstract)
11:52
Tone Alm Andreassen (OsloMet - Oslo Metropolitan University, Norway)
Eric Breit (BI, Norway)
To refrain from a professional project: Understanding why the Norwegian social work profession avoided an open jurisdictional space of activation (abstract)
12:14
Eirin Pedersen (Oslo Metropolitan University, Norway)
Anne Grete Tøge (Oslo Metropolitan University, Norway)
Joakim Finne (Oslo Metropolitan University, Norway)
Evidence-Based Practice in Child Welfare Services: Employing a Collaborative Innovation Approach to Develop a Research-Supported Intervention to Reduce Child Maltreatment (abstract)
PRESENTER: Eirin Pedersen
11:30-13:00 Session 2D: Panel 1.1
Chair:
Mark Considine (The University of Melbourne, Australia)
11:30
Nicolette van Gestel (Tilburg University, TIAS Business School, Netherlands)
Marlot Kuiper (Utrecht University School of Governance, Netherlands)
Wiljan Hendrikx (The Netherlands School of Public Administration, Netherlands)
Inside the Welfare Regime: Local Professionals' Responses to Changed Social Policies (abstract)
11:52
Alf Roger Djupvik (Volda University College (Høgskulen i Volda), Norway)
Magne Eikås (Western Norway University of Applied Sciences (Høgskolen på Vestlandet), Norway)
Activation Policy and Discretion in the Norwegian Labour and Welfare Administration (NAV) – introducing a multi-layered explanatory model (abstract)
12:14
Anne Britt Djuve (Oslomet, Norway)
Hanne Cecilie Kavli (Fafo, Norway)
Sanctioning and sabotage at the street level (abstract)
PRESENTER: Anne Britt Djuve
13:00-14:00Lunch
14:00-15:30 Session 3A: Panel 4.2: Citizens in digital SLB organizations
Chairs:
Matilde Høybye Mortensen (VIA university college, Denmark)
Lena Kjeldsen (VIA UC, Denmark)
Liesanth Yde Nirmalarajan (Aalborg University, Denmark)
14:00
Ida Bring Løberg (The Norwegian Directorate of Labor and Welfare, Norway)
Minela Kvakic (Østfold University College, Norway)
Moving “towards” or “too close” to the client? Comparing frontline workers’ use of digital technologies in the Norwegian Labor and Welfare Administration and the Norwegian Child Welfare Services (abstract)
Discussant: Frida Höglund
14:22
Lena Kjeldsen (VIA UC, Denmark)
Matilde Høybye-Mortensen (VIA UC, Denmark)
Charlotte Skaarup Jakobsen (VIA UC, Denmark)
Beyond theoretical speculations -a scoping review on the consequences of artificial intelligence (AI) for street-level bureaucrats (abstract)
PRESENTER: Lena Kjeldsen
Discussant: Ida Bring Løberg
14:44
Frida Höglund (Centre for Social Work at the Department of Sociology, Uppsala University, Sweden)
Marie Flinkfeldt (Centre for Social Work at the Department of Sociology, Uppsala University, Sweden)
New perspectives on street-level bureaucracy: Using naturally occurring interaction to study digital frontline work (abstract)
PRESENTER: Frida Höglund
Discussant: Lena Kjeldsen
14:00-15:30 Session 3B: Panel 5.1
Chairs:
Dario Raspanti (University of Florence, Italy)
Daniela Leonardi (University of Parma, Italy)
Rebecca Paraciani (Università Cattolica del Sacro Cuore (Milan), Italy)
14:00
Bayartsetseg Terbish (Ghent University, Belgium)
Griet Roets (Ghent University, Belgium)
Ine Lietaert (Ghent University, Belgium)
Discrepancies between the lived citizenship of residents and the current administrative and social work strategies to support aspirations of residents (abstract)
14:22
Katerina Glyniadaki (LSE, UK)
Nora Ratzmann (DeZIM, Germany)
Migrants as (anti-migration) Messengers? Africa-EU Migration Management and the Role of Migrant Returnees in Preventing Future Migration Flows (abstract)
PRESENTER: Nora Ratzmann
14:44
Taly Reininger (University of Chile, Chile)
Gianinna Muñoz (University of Chile, Chile)
Cristobal Villalobos (Catholic University of Chile, Chile)
Professional Resistances in front-line implementation of social programs in Chile. Characteristics, tensions, and perspectives of future in a changing context. (abstract)
PRESENTER: Taly Reininger
15:06
Mathilde Cecchini (Aarhus Universitet, Denmark)
Relations of trust between frontline workers and citizens – the role of context (abstract)
14:00-15:30 Session 3C: Panel 8.2
Chairs:
Menno Fenger (Erasmus University, Netherlands)
Paul van der Aa (Rotterdam University of Applied Sciences - KCTO, Netherlands)
14:00
Sophie van Buren (Rotterdam University of Applied Science, Netherlands)
Paul van der Aa (Rotterdam University of Applied Science, Netherlands)
Stimulating reflective practice by street level bureaucrats delivering activation services: preliminary insights from an action based research program at a Dutch municipality (abstract)
PRESENTER: Sophie van Buren
14:22
Heidi Moen Gjersøe (VID specialized university and OsloMet, Norway)
Anne Hege Strand (Fafo Institute for Labour and Social Research, Norway)
Professionalising activation work through knowledge and autonomy: Strategies of evidence-based practice and caseworker specialisation in the Norwegian Employment and Welfare service (NAV) (abstract)
14:44
Julia Salado-Rasmussen (University College Copenhagen, Department of Social Work, Denmark)
Inge Storgaard Bonfils (University College Copenhagen, Department of Social Work, Denmark)
Handling tensions in implementing an evidence-based supported employment approach for young people in Danish jobcenters (abstract)
15:06
Line Fossum Skogstad (Oslo Metropolitan University, Norway)
“What we must change is our own mindset.” How the expert role of healthcare professionals affects the implementation of a work-oriented practice (abstract)
14:00-15:30 Session 3D: Panel 1.2
Chair:
Niklas Andersen (Aalborg Universitet, Denmark)
14:00
Anders Christensen (FLOS VIA University College, Denmark)
Danish jobcenters adaptation to policy reform and street level discretion (abstract)
14:22
Siobhan O'Sullivan (University of New South Wales, Australia)
Michael McGann (School of Social and Political Sciences, University of Melbourne, Australia)
Mark Considine (School of Social and Political Sciences, University of Melbourne, Australia)
Buying and selling the poor: the privatisation and commodification of welfare-to-work in Australia (abstract)
PRESENTER: Mark Considine
14:44
Helle Cathrine Hansen (Oslo Metropolitan University, Norwegian Social Research (NOVA), Norway)
Cecilie Basberg Neumann (Oslo Metropolitan University, Norway)
Logistics of care - frontline practice in homebased elderly care (abstract)
15:06
Eleanor Carter (University of Oxford, UK)
Fernando Domingos (University of Oxford, UK)
Franziska Rosenbach (University of Oxford, UK)
Felix-Anselm van Lier (University of Oxford, UK)
Contracting ‘person-centred’ working by results: frontline experiences from the introduction of an outcomes contract in housing and employment support (abstract)
15:30-16:00Break
16:00-17:30 Session 4A: Panel 4.3: Digital SLB organizations, algorithms and decision-support systems
Chairs:
Lena Kjeldsen (VIA UC, Denmark)
Liesanth Yde Nirmalarajan (Aalborg University, Denmark)
Matilde Høybye Mortensen (VIA university college, Denmark)
16:00
Nora Germundsson (Stockholm University, Sweden)
Generosity and patterns of use in digitally supported decision-making on social assistance eligibility in the Swedish PSS (abstract)
16:22
Sarah Ball (University of Melbourne, Australia)
Jenny Lewis (University of Melbourne, Australia)
The new digital governance of welfare to work: conceptualising a new mode of governance at street-level (abstract)
PRESENTER: Jenny Lewis
Discussant: Nora Germundsson
16:44
Karolina Sztandar-Sztanderska (University of Warsaw (Uniwersytet Warszawski), Poland)
Marianna Zielenska (University of Warsaw (Uniwersytet Warszawski), Poland)
When a Human Says “No” to a Computer: Frontline Oversight of the Profiling Algorithm in Public Employment Services in Poland (abstract)
Discussant: Jenny Lewis
16:00-17:30 Session 4B: Panel 5.2
Chairs:
Rebecca Paraciani (Università Cattolica del Sacro Cuore (Milan), Italy)
Dario Raspanti (University of Florence, Italy)
Daniela Leonardi (University of Parma, Italy)
16:00
Alice Lacchei (University of Bologna, Italy)
Cristina Dallara (University of Bologna, Italy)
Getting into South-European judicial systems through the Street-level Bureaucracy. The case of Italian Immigration judges (abstract)
PRESENTER: Alice Lacchei
16:22
Mark Considine (University of Melbourne, Australia)
Phuc Nguyen (La Trobe University, Australia)
Fadillah Putra (University of Brawijaya, Indonesia)
Rita Parmawati (University of Brawijaya, Indonesia)
Creating a New Frontline Employment Service in Indonesia: A Study of the Kartu Prakerja (KPK) Program (abstract)
PRESENTER: Mark Considine
16:44
Susanna Pagiotti (Università degli Studi di Perugia, Italy)
«We couldn’t do it without them!». Understanding the dynamics of social services provision in Italy in urban and rural areas (abstract)
17:06
Achakorn Wongpreedee (National Institute of Development Administration, Thailand)
Tatchalerm Sudhipongpracha (Thammasat University, Thailand)
Street-level Bureaucracy and Professional Discretion: How Public Service Motivation and Leadership Influence Village Health Volunteers’ Professional Discretion during the COVID-19 Pandemic (abstract)
16:00-17:30 Session 4C: Panel 8.3
Chairs:
Menno Fenger (Erasmus University, Netherlands)
Paul van der Aa (Rotterdam University of Applied Sciences - KCTO, Netherlands)
16:00
Johannes Wegner (Bielefeld University of Applied Sciences, Germany)
Klara Lammers (Bielefeld University of Applied Sciences, Germany)
Effects of ‘Expertise from Experience’ on Professionalisation Processes in German Job Centres (abstract)
PRESENTER: Johannes Wegner
16:22
Mikkel Korsgaard Bork (landsforeningen-Spor, Denmark)
Erika Kuever (Syddansk Universitet, Denmark)
Frederikke Korsgaard Bork (CSM (frivillig afdeling), Denmark)
Performance Evaluation of Street-Level Bureaucrats (SLB) by Citizens (abstract)
16:44
Tanja Dall (Aalborg University, Denmark)
Employer engagement as connective professionalism in street-level organizations (abstract)
17:06
Tone Jørgensen (Western Norway University of Applied Sciences, Norway)
Kåre Heggen (Volda University College, Norway)
Peer-level accountability and professional discretion in the child welfare service (abstract)
PRESENTER: Tone Jørgensen
16:00-17:30 Session 4D: Panel 1.3
Chair:
Niklas Andersen (Aalborg Universitet, Denmark)
16:00
Stefan Szücs (Department of social work, Sweden)
Freedom of Bureaucratic Behavior: Strategies to Cope During Public Service Delivery (abstract)
16:22
Javad Siahkali Moradi (University of Minho, Portugal)
Pedro Camões (University of Minho, Portugal)
António Tavares (University of Minho, Portugal)
What facilitate the enforcement of traffic laws by police officers? (abstract)
16:44
Søren C. Winter (VIVE - The Danish Center for Social Science Research, Denmark)
Maria Falk Mikkelsen (VIVE - The Danish Center for Social Science Research, Denmark)
Peter Rohde Skov (VIVE - The Danish Center for Social Science Research, Denmark)
Simon Calmar Andersen (Department of Political Science, Aarhus University, Denmark)
Impacts of Leader Communication on Street-Level Bureaucrats’ Implementation of Policy Reforms (abstract)
17:06
Beatriz Ribeiro (Faculdade de Ciências Sociais e Humanas - Universidade Nova de Lisboa, Portugal)
Street Harassment in Portugal: Obstacles to the Implementation of the Article 170.º of the Penal Code at the Street Level Bureaucrats of the Portuguese Public Security Force (PSP) (abstract)
Wednesday, June 15th

View this program: with abstractssession overviewtalk overview

09:00-10:30 Session 5B: Panel 6.1: Street level perspectives on boundary-making
Chair:
Hanne Kavli (FAFO INSTITUTT FOR ARBEIDSLIVS- OG VELFERDSFORSKNING, Norway)
09:00
Victoria Reitter (University of Salzburg, Austria)
The same only different? Street-level and high-level civil servants’ perspectives on statelessness in Austria (abstract)
Discussant: Karen N. Breidahl
09:22
Covadonga Bachiller Lopez (Teesside University, UK)
Ciara Aucoin (Ulster University, UK)
Everyday (B)ordering in highly politisised and contested environments: The case of the Police Service of Northern Ireland and Frontex (abstract)
Discussant: Victoria Reitter
09:44
Karen Breidahl (Aalborg University, Denmark)
Evelyn Brodkin (The University of Chicago, United States)
Managing Asylum: Street-Level Organizations and Refugee Crises (abstract)
PRESENTER: Karen Breidahl
09:00-10:30 Session 5C: Panel 7.1: Pursuing Frontline Justice Under the Influence of Public Rules and Market-Driven Norms
Chairs:
Gabriela Lotta (FGV, Brazil)
Marie Østergaard Møller (Aalborg University, Denmark)
09:00
Nadine Raaphorst (Leiden University, Netherlands)
Front line enablement by performance measuring: An empirical comparison of prison guards and nurses in the Netherlands (abstract)
09:22
Zach Roche (Waterford Institute of Technology, Ireland)
Ray Griffin (Waterford Institute of Technology, Ireland)
Ignorance and Discretion in Marketized Public Employment Services (abstract)
PRESENTER: Zach Roche
09:44
Marie Flinkfeldt (Uppsala University, Sweden)
Frida Höglund (Uppsala University, Sweden)
Gender and policy-in-action in social insurance encounters (abstract)
PRESENTER: Marie Flinkfeldt
09:00-10:30 Session 5D: Panel 1.4
Chair:
Mark Considine (The University of Melbourne, Australia)
09:00
Iben Nørup (Department of Sociology & Social Work, Aalborg University, Denmark)
Flying under the radar: Double standards in frontline workers’ identification of vulnerable children (abstract)
09:22
Petra Kaps (ZEP - Zentrum für Evaluation und Politikberatung, Germany)
How did Street-Level Organizations delivering social services respond to the Corona pandemic? And what does this mean for their management after the crisis? A report from Germany (abstract)
09:44
Markus Gottwald (Catholic University of Applied Science, Germany)
Claudia Globisch (Institute for Employment Research, Germany)
Peter Kupka (Institute for Employment Research, Germany)
Kathrin Englert (Institute for Employment Research, Germany)
Implementing the Participation Opportunities Act: How Street-Level-Managers Balance Budget and Hopes (abstract)
PRESENTER: Claudia Globisch
10:06
Elizabeth Pérez-Chiqués (Centro de Investigación y Docencia Económicas, Mexico)
Anat Gofen (Hebrew University, Israel)
Oliver Meza (Centro de Investigación y Docencia Económicas, Mexico)
Politicized street-level bureaucracy: SLBs as political agents (abstract)
PRESENTER: Anat Gofen
10:30-11:00Break
11:00-12:30 Session 6A: Panel 2.1
Chair:
Sharon Wright (University of Glasgow, UK)
11:00
Pål Roar Torp Brekke (Høgskulen i Volda, Norway)
Honneth: An expert’s guide to a successful, free, and self-realized human nature (abstract)
11:22
Stina Fernqvist (Uppsala University, Sweden)
Emotional dissonance and boundary work among case officers at a Swedish government agency (abstract)
11:44
Menno Hoppen (Radboud University - Institute for Management Research, Netherlands)
Street-level co-production: a conceptual model (abstract)
12:06
Ofek Edri (University of Haifa, Israel)
Nissim Cohen (University of Haifa, Israel)
Procedural Justice and the Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes: The Case of the Israeli Police (abstract)
PRESENTER: Ofek Edri
11:00-12:30 Session 6B: Panel 6.2: (Work) integration of refugees
Chair:
Karen N. Breidahl (Aalborg University, Denmark)
11:00
Mariella Falkenhain (Institute for Employment Research (IAB), Germany)
Andreas Hirseland (Institute for Employment Research, Germany)
Limits of Activation? How street-level bureaucrats in German jobcenters responded to the migration crisis (abstract)
Discussant: Lydia Mehrara
11:22
Peter Kupka (Institute for Employment Research (IAB), Germany)
Franziska Schreyer (Institute for Employment Research (IAB), Germany)
Angela Rauch (Institute for Employment Research (IAB), Germany)
Christopher Osiander (Institute for Employment Research (IAB), Germany)
Job Centres and Mental Health of Refugees in Germany: A Street-Level Approach - Presenting a Mixed Methods Research Project (abstract)
PRESENTER: Peter Kupka
11:44
Lydia Mehrara (Nord University, Norway)
More than Health Care: The implications of cultural diversity for health care practice in Norway (abstract)
Discussant: Peter Kupka
11:00-12:30 Session 6C: Panel 7.2: Professional expertise in front line work
Chairs:
Michael Hill (Michael Hill, UK)
Gabriela Thomazinho (FGV / EAESP, Brazil)
11:00
Michael McGann (School of Social and Political Sciences, University of Melbourne, Australia)
A ‘professional makeover’? Marketisation and the professional fragmentation of activation in Ireland (abstract)
11:22
Anne Mette Møller (Aarhus University, Denmark)
Re-placing interaction? How digital technologies enable and constrain knowledge sharing among street-level workers (abstract)
11:44
Fia van Heteren (Leiden University, Netherlands)
Frontline professionals' use of health conceptions in collaborative contexts (abstract)
11:00-12:30 Session 6D: Panel 1.5
Chair:
Flemming Larsen (AAU, Denmark)
11:00
Lena Kjeldsen (Senior researcher/docent, VIA UC, Denmark)
Finn Amby (Associate professor, VIA UC, Denmark)
Organizational outputs of political reforms: the case of the disability keyperson in job centers (abstract)
PRESENTER: Lena Kjeldsen
11:22
Jamie Redman (University of Sheffield, UK)
Governing advanced marginality on the frontline: Street-level practices of detecting and correcting non-compliance in UK employment services (abstract)
11:44
Mathias Herup Nielsen (Aalborg Universitet, Denmark)
Niklas Andersen (Aalborg Universitet, Denmark)
Bracketing power: New mixtures of freedom and power arising in the governance of employment services (abstract)
12:30-13:30Lunch
13:30-15:00 Session 7A: Panel 2.2
Chair:
Sharon Wright (University of Glasgow, UK)
13:30
Katrin Kriz (Emmanuel College Boston, United States)
Mimi Petersen (University College Copenhagen, Denmark)
Citizens and Street-level Bureaucracies as Co-producers of Democracy and Welfare: International Approaches to Promoting Children’s Participation in Child Welfare (abstract)
PRESENTER: Katrin Kriz
13:52
Catharina Juul Kristensen (Roskilde University, Denmark)
Co-producing social work – the inclusion of volunteers in social care work with socially vulnerable drug users in a public sector SLO (abstract)
14:14
Søren Skaarup (IT University of Copenhagen, Denmark)
Christian Østergaard Madsen (IT University of Copenhagen, Denmark)
Ida Lindgren (Linköping University, Sweden)
ThThe Negotiation of Authority - How face-to-face interaction supports co-production in bureaucratic encounters (abstract)
PRESENTER: Søren Skaarup
14:36
Monika Senghaas (Institute for Employment Research, Germany)
Street-level judgements about welfare deservingness and their implications for the translation of policy into practice (abstract)
13:30-15:00 Session 7B: Panel 6.3: Diversity and street-level practices
Chair:
Hanne Kavli (FAFO INSTITUTT FOR ARBEIDSLIVS- OG VELFERDSFORSKNING, Norway)
13:30
Elisabeth Busengdal (Volda University College, Norway)
Extending boundaries of professional activity to promote desired policy outcomes in refugee integration (abstract)
Discussant: Nora Ratzmann
13:52
Giuliano Bonoli (University of Lausanne, Switzerland)
Ihssane Otmani (University of Lausanne, Switzerland)
Making the most of refugees’ human capital: integration policy and case worker decisions in Switzerland (abstract)
PRESENTER: Ihssane Otmani
14:14
Nora Ratzmann (DeZIM, Germany)
The under-recognised role of cultural brokerage in substantiating social rights claims (abstract)
Discussant: Ihssane Otmani
13:30-15:00 Session 7C: Panel 7.3: Navigating the Crosswinds of Civilizing and Sanctioning Practices in Doing Frontline Work
Chairs:
Marie Østergaard Møller (Aalborg University, Denmark)
Michael Hill (Michael Hill, UK)
13:30
Stefan Röhrer (Institute for Employment Research (IAB), Germany)
Stefan Bernhard (Institute for Employment Research (IAB), Germany)
Monika Senghaas (Institute for Employment Research (IAB), Germany)
Who deserves to be sanctioned? How normative ideas about welfare recipients shape street-level sanctioning practises (abstract)
PRESENTER: Stefan Röhrer
13:52
Marie Østergaard Møller (Aalborg University, Denmark)
Gabriela Lotta (Fundação Getúlio Vargas (FGV), Brazil)
Yonatan Schvartzman (VIA, Denmark)
Gabriela Thomazinho (Fundação Getúlio Vargas (FGV), Brazil)
Michael Hill (--, UK)
The state role of institutionalised childcare in Brazil and Denmark (abstract)
PRESENTER: Michael Hill
14:14
Susana Vilhena (Østfold University College, Norway)
Meaningful activation work at frontline services in Norway and Portugal (abstract)
14:36
Emma-Lisa Gångare (University of Gothenburg, Sweden)
CHILDREN IN CONFLICT WITH THE LAW How social problems are constructed at the street-level of public administration (abstract)
13:30-15:00 Session 7D: Panel 1.6
Chair:
Flemming Larsen (AAU, Denmark)
13:30
Talieh Sadeghi (Oslo Metropolitan University, Norway)
Andreea Alecu (Oslo Metropolitan University, Norway)
Lars Inge Terum (Oslo Metropolitan University, Norway)
Deservingness theory and social obligation orientations: a study of Norwegian street-level bureaucrats’ attitudes and discretionary decision-making (abstract)
PRESENTER: Talieh Sadeghi
13:52
Wiljan Hendrikx (Netherlands School of Public Administration, Netherlands)
Andrea Frankowski (Netherlands School of Public Administration, Netherlands)
Marije Huiting (Netherlands School of Public Administration, Netherlands)
Paul Frissen (Netherlands School of Public Administration, Netherlands)
Henk Den Uijl (Netherlands School of Public Administration, Netherlands)
Prioritizing competing demands: the political tide as key influence on street-level bureaucrats’ decision-making (abstract)
PRESENTER: Marije Huiting
14:14
Evelina Fridell Lif (Stockholm University, Sweden)
Foster care social workers changing role in the marketized foster care (abstract)
15:00-15:30Break
15:30-16:30 Session 8: Keynote Address by Maureen Matarese
Chair:
Dorte Caswell (Aalborg University, Denmark)
15:30
Maureen Matarese (Borough of Manhattan Community College, City University of New York, United States)
Policy Talk: The Social Construction of Policy in Practice
18:30-23:00 Conference dinner: Restaurant 'Meyers i Tårnet'

Address: Christiansborg Slotsplads, 1218 Copenhagen

NB! Please note that the restaurant is situated in the Tower which is part of the Danish Parliament’s area. This means that all guests must go through the security check at the entrance.

Thursday, June 16th

View this program: with abstractssession overviewtalk overview

10:00-11:30 Session 9A: Panel 2.3
Chair:
Tanja Dall (Aalborg University, Denmark)
10:00
Patrick Gallagher (Waterford Institute of Technology, Ireland)
Ray Griffin (Waterford Institute of Technology, Ireland)
Negotiating Conditionality and Trust at the Street Level (abstract)
PRESENTER: Ray Griffin
10:22
Merete Monrad (Aalborg University, Denmark)
Anger at the street-level: unintelligible participation or voice? (abstract)
10:44
Jim Kaufman (University of York, UK)
After the plague state: reimagining social security from below (abstract)
11:06
Lore Dewanckel (Ghent University, Belgium)
Tineke Schiettecat (Ghent University, Belgium)
Rudi Roose (Ghent University, Belgium)
Koen Hermans (KU Leuven, Belgium)
Wim Van Lancker (KU Leuven, Belgium)
Griet Roets (Ghent University, Belgium)
Revisiting the role of social work in the non-take up of social rights in local social welfare systems: transforming and changing the rules of the institutional game? (abstract)
PRESENTER: Lore Dewanckel
10:00-11:30 Session 9B: Panel 6.4: Integration through education and career formation
Chair:
Karen N. Breidahl (Aalborg University, Denmark)
10:00
Ihssane Otmani (IDHEAP, university of Lausanne, Switzerland)
Educational and occupational aspiration formation among refugees: How Street-level bureaucrats perceive and shape refugee educational and occupational aspirations? (abstract)
Discussant: Miika Kekki
10:22
Nanna Ramsing Enemark (Aalborg University, Denmark)
Street-Level Resistance to Municipal Policies for Schooling of Newly Arrived Migrant Students (abstract)
Discussant: Ihssane Otmani
10:44
Miika Kekki (University of Eastern Finland, Finland)
Anne-Mari Souto (University of Eastern Finland, Finland)
Career counsellors’ discretion when working with clients with a migration background (abstract)
PRESENTER: Miika Kekki
10:00-11:30 Session 9C: Panel 7.4: The welfare state at the frontline of public services
Chairs:
Gabriela Lotta (FGV, Brazil)
Michael Hill (Michael Hill, UK)
10:00
Klara Hussenius (Stockholm university, Sweden)
Hugo Stranz (Stockholm university, Sweden)
Åke Bergmark (Stockholm university, Sweden)
Eligibility Deliberations at the Welfare State’s Frontline: Rationales behind Uncertainty and the Inherent Risk of Discrimination in Social Assistance Assessments (abstract)
PRESENTER: Klara Hussenius
10:22
Kirstine Zinck Pedersen (Department of Organization. Copenhagen Business School, Denmark)
The public encounter and the ethics of public office (abstract)
10:44
Kristina Alstam (Department of social work, University of Gothenburg, Sweden)
Torbjörn Forkby (Department of Social Work, Linnaeus University, Sweden)
Between the Design and the Real: Managing policy and practical work in collaborative professional crime prevention (abstract)
PRESENTER: Kristina Alstam
11:30-11:45Break
11:45-13:15 Session 10A: Panel 2.4
Chair:
Merete Monrad (Aalborg University, Denmark)
11:45
Rasmus Schjødt (Aarhus University, Department of Political Science, Denmark)
Do welfare conditionalities always undermine autonomy? Understanding young unemployed people’s experiences of mandatory activation. (abstract)
12:07
Maja Müller (Aalborg University, Denmark)
Co-production with vulnerable users in social work: The challenges of changed roles and power relations (abstract)
12:29
Erik Oftedal (OsloMet, Norway)
the vulnerable unemployed as value creator (abstract)
11:45-13:15 Session 10C: Panel 7.5: Professional tools and expertise in social work
Chairs:
Marie Østergaard Møller (Aalborg University, Denmark)
Gabriela Thomazinho (FGV / EAESP, Brazil)
11:45
Sofia Härd (Stockholm University, Sweden)
“This is not chemistry”: A qualitative study of a recovery capital assessment tool through the perspective of social work professionals. (abstract)
12:07
Mette Sønderskov (Inland Norway University of Applied Sciences, Norway)
Rolf Rønning (Inland Norway University of Applied Sciences, Norway)
Child Welfare Service employees as co-producers of children’s quality of life (abstract)
PRESENTER: Rolf Rønning
12:29
Anne Sophie Grauslund (Aarhus Universitet, Denmark)
Trusting the numbers or trusting your gut. An anthropological examination of approaches to parenting and understanding child development in the Danish health care sector (abstract)
12:51
Kirstine Karmsteen (Vive - The Danish Center for Social Science Research and Aarhus University, Denmark)
Tea Torbenfeldt Bengtsson (Vive - The Danish Center for Social Science Research, Denmark)
Work satisfaction and retention of street-level professionals in Danish child welfare services (abstract)
11:45-13:15 Session 10D: Panel 3.1
Chair:
Rik van Berkel (Utrecht School of Governance, Netherlands)
11:45
Laura van Os (Utrecht University, Netherlands)
Employer engagement in the labour market participation of people with disabilities: investigating employers’ support needs (abstract)
12:07
Joakim Finne (Oslo Metropolitan University, Norway)
Karin Holt (RVTS Øst, Norway)
Synne Skagseth (University of Oslo, Norway)
Henriette Lund Skyberg (Oslo Metropolitan University, Norway)
Collaborative mental health treatment: current practices among mental health providers in Norway (abstract)
PRESENTER: Joakim Finne
12:29
Siri Yde Aksnes (OsloMet, Norway)
Eric Breit (Handelshøyskolen BI, Norway)
Ableist workplaces revisited: Exploring positive relational work in inclusive workplaces (abstract)
PRESENTER: Eric Breit
12:51
Rosan Haenraets (Utrecht University, Netherlands)
Engaging small and medium sized enterprises in promoting the labour market participation of people with disabilities: A case study approach (abstract)
13:15-14:15Lunch
14:15-15:45 Session 11: Round table: Advancing the Field of Street-level Research

In recent years, there has been a resurgence of interest among social scientists in street-level theory and research. This panel brings experts in the field together to consider advances in this field since the publication of Lipsky's Street-Level Bureaucracy some 40 years ago, assessing three significant developments. First, conceptually, the field has moved beyond its roots in the study of large public bureaucracies that once dominated policy delivery to analyze the varieties of public, private, and mixed forms of street-level organizations that now operate at policy's front lines. Second, methodologically, studies have formulated and refined qualitative, quantitative, and hybrid approaches to examining how these organizations work. Third, the field has advanced internationally through multi-national and comparative studies that examine the role of street-level organizations in varied political contexts, for example as discussed in the conference’s thematic session on “Setting the scene for street-level bureaucracy theory to study service provision in the global south”. This roundtable will provide a forum for assessing the contributions of street-level research and theory to social science, highlighting key developments in the field and, perhaps most importantly, identifying promising new directions for research that recognizes the changing political, governance, organizational and technological world in which street-level organizations operate.

Round table participants: Michael Hill, Evelyn Brodkin, Mark Considine, Bernardo Zacka, and Gabriella Lotta.

Chair:
Michael Lipsky (MIT (prof. emeritus), United States)