ServDes.2020 Melbourne: Service Design and Innovation conference RMIT University Melbourne, Australia, July 6-9, 2020 |
Conference website | https://www.servdes2020.org |
Submission link | https://easychair.org/conferences/?conf=servdes2020melbourne |
Long paper track deadline (extended) | October 20, 2019 |
Submission deadline | October 20, 2019 |
Short Paper track deadline (extended) | December 8, 2019 |
Workshop track deadline (extended) | December 8, 2019 |
Student Forum deadline (extended) | January 15, 2020 |
Notification of acceptance with suggestion for revisions | February 29, 2020 |
Conference Registration Commences (updated) | March 1, 2020 |
Deadline for revised submissions to all track | April 30, 2020 |
ServDes2020 - Call for submissions
RMIT University, Melbourne, Australia
Conference Dates: 6-9th July 2020
www.servdes2020.org
Themes: Tensions, Paradoxes, Pluralities
As the field of service design matures, questions of the impact of its practices, including a robust evaluation of its methodological gaps, potentials, limitations and claims, become necessary. Being held for the first time outside Europe and in the Asia-Pacific, ServDes.2020 invites you to focus on the three key conference themes - tensions, paradoxes and plurality. We invite you to reflect on the tensions and paradoxes of undertaking service design in contexts of plurality—cultural, economic, historical and environmental—in ways that privilege difference and diversity.
In an increasingly globalised world, the Asia-Pacific region offers a stage for negotiating systems and service complexity. This is a region where ‘design’ is positioned as a key driver for improving the living standards of many, and where its human and environmental capital is pivotal to economies all around the world. It is also a region of paradox and tension—of massive divisions of wealth; of both developed and emerging economies; where climate change is already displacing its peoples; where ancient cultural practices sit alongside emerging ones; where the effects of old colonialisms are still lived; and, new globalised relations offer new opportunities and challenges.
The conference seeks to explore the tensions and paradoxes of negotiating traditional knowledges, cultural practices, and relational obligations in the rapidly changing global landscape. We ask how might service design adapt its approaches to attend to such diversity? What can be learnt from the diversity of local practices and know-how of the region? How might we engage respectfully with Indigenous knowledges? How do collectivist societies see ‘services’ or ‘design’ as means of addressing the pressing concerns of their communities, and does the spectre of the designed service act as a lever to shift old modalities into the new?
We invite participation from you – practitioners and researchers from the Asia-Pacific region and beyond – to share your insights and what you see as critical learnings for ‘service design’, ‘co-design’ or ‘social innovation’ in your areas of work by allowing plurality in these definitions.
Submission Guidelines
All papers must be original and not simultaneously submitted to another journal or conference. The following submission categories are welcome:
Templates and further guideline for submission are available via the ServDes2020.org
Long Papers (Deadline 13th Oct 2019, UTC midnight)
Long Papers: We invite submission of advanced and high-quality papers of up to 6000 words that address the conference theme and make a substantive contribution as critiques, theorisation or knowledge production in the service design field, with implications for research and practice. Accepted papers will be invited to present as an extended conference session, whereby each paper will be allocated a discussant who prepares a guided discussion for the paper.
Selection will be based on the strongest potential for acceptance for a Special Issue in a high-ranked journal in the fields of design, service marketing or service sciences (tbc) edited by Ingo Karpen, Stefan Holmlid and Carolyn Barnes. Please note, only a limited number of papers can be selected for the Special Issue.
Submissions that are not accepted will be notified in advance with the option to re-write and submit to the Short Paper track.
Short Paper Track (Deadline 1st Dec 2019, UTC midnight)
We invite exploratory, speculative, and/or provocative works, including those in progress. The short paper track aims to provide opportunities for lively and respectful discussion. Inspired by the growing endeavours to explore different modes of communicating knowledge and practice, ServDes2020 invites three ways to submit to the short paper track that addresses the conference themes above:
1. Short scholarly paper up to 3000 words.
2. Other-than-Paper media, plus an 800-word text, that communicates and contributes knowledge in new or particular ways that the chosen media types allow.
3. Practice Notes: an 800-1000 words written piece aimed at a broad audience that asks questions, discusses methods or challenges notions of service design practice. Submissions to this track may include mixed media as part of the submission.
Please note that EasyChair only accepts submissions in a .pdf format. Still images may be embedded in the pdf (maximum file size: 20MB). Other types or larger-sized media should be made available online, the URL of which must be included and clearly indicated in your pdf submission.
Workshop Tracks: (Deadline 1st Dec 2019, UTC midnight)
The practice of running workshops in Service Design is evolving. We aim to capture this moment and elevate the workshop as a focus for something we are curious about, experiment with, and from which we generate insights.
We invite and encourage proposals that reflect on what a workshop is and does as well as address the conference themes. For example, the workshop could include a focus on the tensions theme by exploring how the ethics of ‘data’ generated from workshops are followed through; or the paradox theme by revealing contradictory ideas that exist simultaneously within the issue/s the workshop aims to address; or the plurality theme, by focussing the workshop on how to generate an experience that validates participants from diverse backgrounds and experiences.
These themes could be contextualised within a broader situation, such as a change within a health system, a not-for-profit organisational issue; or a government service system (as examples).
New models of workshopping
We are seeking proposals that wish to explore an idea but also progress the craft of running workshops, such as new and innovative ways to engage and encourage participation. What materials and methods, beyond post-it notes and butcher’s paper, can bring insights to the surface? What bespoke tools are used that elicit different forms of interaction? What do physical, and performative aspects enable?
Your workshop will make ServDes2020 an inclusive and stimulating event. Please write in a lively and inviting manner and supply compelling imagery that will attract participation. In your proposal, submit a range of images (no more than 1mb each ) to illustrate the innovative, haptic, tactile, performative nature of the workshops.
Workshop categories
As an object of inquiry at ServDes.2020 we invite submission of three categories:
1. Embedded workshops (1.5hrs): Proposals that are embedded within a workplace, in the field or at the site of specific service design-oriented projects. Suggested ratio of 1:20 (facilitator : participants). These workshops give participants insight into local practices and working environments. Please outline how the workshop will engage with the conference themes, the overarching objective of exploring inclusivity and take full advantage of the workshop format proposed. Please note, submissions can be made by visitors from outside Melbourne if they can partner with a local practice.
2. Thematic workshops (1.5hrs): Proposals that explore concepts, theories, processes, frameworks, practices and pragmatics through a smaller workshop format. Thematic workshops can be conducted by practitioners, academics or researchers in fields where a closer engagement with the proposed subject matter is more appropriate. Suggested ratio of 1:10 (facilitator : participants). This can be facilitated by individuals or small groups but the ratio of participants to facilitators will be lower than the other categories. Venues will be provided but please include specific requirements, such as materials, facilities and technologies in your proposal.
3. Workshopping workshops (1.5hrs): The practice of running ‘workshops’ is evolving but the variety and efficacy of methods remain opaque. This track aims to elevate the methods of ‘the workshop’ itself as the topic to be investigated when explored through tensions, paradoxes and plurality. The type of workshop, how it functions and reflection on what it is and does, will be the focus of the interaction. Suggested ratio of 1:20 (facilitator : participants). Venues will be provided but please include specific requirements, such as the facilities and technologies required for your workshop, in your proposal.
Student Forums (Deadline 1st Dec 2019, UTS midnight)
This track invites undergraduate and recent graduates, Masters and PhD students to a dedicated program of discussions, workshops and networking around Service Design. Are you an undergraduate or recent graduate and would like to share your questions, concerns or speculative ideas with fellow students? Are you a postgraduate student and would like to share your research with peers? Are you interested in service design education and keen to discuss student learning experiences with fellow practitioners?
This forum aims to provide a platform for you to share examples of work underway or completed, celebrate excellent projects, exchange ideas, gain feedback from recent graduates, researchers, educators and build relationships with experts and emerging practitioners in Service Design. It supports both oral presentations and showing work in the form of a poster. Prizes will be given for best poster and best presentation.
Please submit a 250-word abstract and indicate whether you wish to exhibit a poster or oral presentation (or both) that speak to one or more of the conference themes – Tensions, Paradoxes, Plurality. The abstract should include:
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Keywords (up to 4)
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Introduction to topic, issue or project
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Description of project
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Conclusion, impact or results
Please follow ServDes. conference paper template for formatting. For those who would like to present a poster, please also include a screen-resolution draft of your poster in your submission as well as any other visuals (sketches, prototypes, data vis, mapping, images of work) that relate to your abstract. Please make sure that copyright is sought prior to submission, if the image is not your own. If the submission contains images of people, please obtain permission by those to make them public. Your submission should be A4 PDF (no bigger than 5MB) Please note, once your poster has been accepted, we will provide you with specific instructions regarding submission of poster artwork.
Program Committee
Conference General Chairs: Yoko Akama, Liam Fennessy, Juliette Anich, Neal Haslem
Long Paper Chairs: Ingo Karpen and Carolyn Barnes
Short Paper Chairs: Jaz Choi, Rowan Page, Bridgette Engeler, Emily Ballantyne-Brodie
Workshop Chairs: Leah Heiss and Marius Foley
Student Forum Chairs: Judith Glover and Emma Luke
Inclusivity Chairs: Tania Ivanka, Neal Haslem and Liam Fennessy
Industry Chairs: Simon Lockery and Juliette Anich
Food Chairs: Juan Sanin and Areli Avendano Franco
Studio Chairs: Emma Gerard, Beck Storer and Yoko Akama
Conference Coordinator: Anna Farago
Conference advisors: Noel Waite, Peter West, Jeremy Yuille, Stefanie di Russo, Lisa Overton, Cameron Tonkinwise, Kate Sweetapple, Service Design Melbourne.
Contact
Submission guidelines and templates available at: www.servdes2020.org
Hosted by the School of Design, RMIT University, Melbourne Australia
For more information please contact: info@servdes.org