 | ICSS2019: 2019 INFORMS Conference on Service Science Nanjing University of Aeronautics and Astronautics Nanjing, China, June 27-29, 2019 |
| Submission link | https://easychair.org/conferences/?conf=css2019 |
| Abstract registration deadline | February 1, 2019 |
| Submission deadline | March 31, 2019 |
| Supported by | East China University of Science and Technology |
Nanjing is the capital of Jiangsu province and the second largest city in eastern China (after Shanghai), with an administrative area of 6,600 km2 and a total population of over 8 millions as of 2017. The city whose name means ‘‘Southern Capital’’ has a prominent place in Chinese history and culture, having served as the capitals of various Chinese dynasties, kingdoms and republican governments dating from the 3rd century to 1949. Nanjing is one of the most beautiful cities of mainland China with lush green parks, natural scenic lakes, small mountains, historical buildings and monuments, relics and much more, which attracts thousands of tourists every year. Welcome to Nanjing!
Conferene Theme
2019 INFORMS Conference on Service Science (ICSS2019) program committee is committed to organizing a quality program with diverse participants sharing their vision, knowledge and experience in Service Science Research, Education, and Applications. The conference theme is Smart Service Systems, Operations Management, and Analytics.
This conference presents excellent opportunities for you to present your Service Science related research, education, and implementation work, to learn about the emerging technology and applications, and to network with international leaders of the profession in the field. We invite you to submit a paper/abstract. Accepted full papers will be published in a proceedings by Springer.
Registration
$450 for a regular Service Science (SS) member. $500 for a non-SS member. $360 for a student. Early registration deadline: May 15, 2019. After May 24, 2019, $50 must be added in your registration fee. One of the authors of an accepted paper must register for ICSS2019.
Please use the following forms to complete your registration (1) Registration Word file or (2) Registration PDF file.
Venue, Travel & Hotel
The conference will be held in Nanjing University of Aeronautics and Astronautics, Nanjing, China. Please make your hotel reservation using the document in either(1) HotelRoomReservationForm_ICSS2019-Final.doc or (2) HotelRoomReservationForm_ICSS2019-Final.pdf.
Crowne Plaza Nanjing Jiangning (https://www.ihg.com/crowneplaza/hotels/us/en/nanjing/nkgnj/hoteldetail), 9 Jiahu East Road, Jiangning District, Nanjing | 211100 | China | 86-25-81038888
The conference can help reserve “2 single beds standard room” for RMB (CNY) 490/night, which is a discount price for ICSS 2019 and only available before May 24, 2019. Please use the form above to book a room. You have to book it before May 24, 2019 using the provided form. If you prefer to book a room in the hotel by yourself, you can simply book a room from the website. Please keep in mind, the price might be higher if you book it by yourself. Of course, there are many other hotel choices nearby, but you might not get a discount.
A brief travel guide and local transportation information can be found here (personal.psu.edu/gxq102/ICSS2019/ICSS2019TravelGuide.pdf).
Paper or Abstract Submission Guidelines
All papers must be original and not simultaneously submitted to another journal or conference. Abstracts (from a new or published study) are welcome. Regular papers must be written in English, be at most eight pages long (including figures, tables, and references), formatted in CSS proceedings format, and submitted as a PDF or word through this conference paper submission website (https://easychair.org/conferences/?conf=css2019).
Best Paper Awards
- The conference will organize (1) Best Student and (2) Best Service Science paper awards competitions. Please indicate which category competition your paper would like to be considered when you have your paper submitted.
Invited Keynote and Plenary Speakers
As of Nov. 27, 2018, we have confirmed the following keynote and plenary speakers at ICSS2019:
- Prof. Alexandra Medina-Borja, Program Director, National Science Foundation, USA
- Prof. Michael Pinedo, Julius Schlesinger Professor of Operations Management at NYU Stern School of Business, USA
- Prof. Christoph Heitz, President of Swiss Alliance for Data-Intensive Services, ZHAW School of Engineering, Switzerland
- Prof. Janis Terpenny, Peter and Angela Dal Pezzo Department Head of IME and Professor, Penn State, USA
- Prof. Saif Benjaafar, the incoming EIC of Service Science, Distinguished McKnight University Professor, University of Minnesota, USA
- Prof. Paul Messinger, University of Alberta, Canada
- Prof. Kwang-Jae Kim, POSTECH, Korea
- Dr. Jin Dong, IBM Research Center - Beijing, China
- Prof. Grace Lin, Vice President of Asia University, Taiwan
- Dr. Aly Megahed, IBM Research - Almaden, USA
- Prof. Hui Yang, Penn State, USA
- Dr. Fiona Jamison, CEO, Spring International, USA
- Prof. Zhongsheng Hua, Zhejiang University, China
- ... more to be invited and confirmed.
List of Topics
Papers/Abstracts are welcome in any area of Service Science Research, Education, and Applications including but not limited to:
- Service Theories and Development
- Service Research, Education, and Practice
- Service Management, Operations, Engineering, Design, and Marketing
- Service Systems, Modeling, and Simulation
- Smart Cities, Sustainable Systems, Healthcare and IT Analytics, and Self-service Systems
- Big Data, Machine Learning, and Artificial Intelligence in Service
- Service Analytics and Applications in Healthcare, Education, Energy, Finance, Information Technology, Transportation, Sports, Logistics, and Public Services
Important Dates
- Extended to March 31, 2019 Deadline for submission of full (> 5 pages) or short (4 or 5 pages) papers
- May 1, 2019 Acceptance/Rejection notification
- June 1, 2019 Final camera-ready papers and copyright transforms
Committees
Program Committee
- Ozgur Araz, Nebraska-Lincoln, USA
- Ralph Badinelli, Virginia Tech, USA
- Youakim Badr, INSA, France
- Rahul Basole, Georgia Institute of Technology, USA
- George Cai, Santa Clara University, USA
- Mukun Cao, Xiamen University, China
- Victor Chan, Tsinghua University, China
- Xiangyun Chang, East China University of Science and Technology, China
- Guoqin Chen, Tsinghua University, China
- Jenny Chen, Dalhousie University , Canada
- Jian Chen, Tsinghua University, China
- Weiwei Chen, Rutgers University, USA
- Zhixiang Chen, Sun Yat-sen University, China
- Qiang Duan, Penn State, USA
- Tijun Fan, East China University of Science and Technology, China
- Siyang, Gao, City University of Hong Kong, Hong Kong
- Ziyou Gao, Beijing Jiaotong University, China
- Na Geng, Shanghai Jiaotong University, China
- Christoph Heitz, ZHAW School of Engineering, Switzerland
- Lihua Huang, Fudan University, China
- Ming-Hui Huang, National Taiwan University, Taiwan
- Zuqing Huang, Guangzhou University, China
- Kwang-Jae Kim, POSTECH, Korea
- Zhibin Jiang, Shanghai Jiaotong University, China
- Wei Jiang, Shanghai Jiaotong University, China
- Haitao Li, University of Missouri - St. Louis, USA
- Weian Li, Tianjin, China
- Yijun Li, Harbin Instiutte of Technology, China
- Chiehyeon Lim, UNIST, Korea
- Ching-Torng Lin, Dy-Yeh University, Taiwan
- Bin Liu, Shanghai Maritime University, China
- Xiao Liu, University of Arkansas, USA
- Xiao Lu, Stevens Institute of Technology, USA
- Yingdong Lu, IBM, USA
- Kelly Lyons, University of Toronto, Canada
- Juan Ma, Turner Broadcasting System, USA
- Tieju Ma, East China University of Science and Technology, China
- Rym M'Hallah, Kuwait University, Kuwait
- Paul Maglio, UC Merced, USA
- Aly Megahed, IBM, USA
- Paul Messinger, U Alberta, Canada
- Chuanmin Mi, Nanjing University of Aeronautics and Astronautics, China
- Ran Mo, Central China Normal University, China
- Ashkan Negahban, Penn State, USA
- Kai Pan, The Hong Kong Polytechnic University, Hong Kong
- Michael Pinedo, NYU, USA
- Francesco Polese, Università degli Studi di Salerno, Italy
- Gang Qian, Nanjing Audit University, China
- Patrick Qiang, Penn State, USA
- Robin Qiu, Penn State, USA
- Changrui Ren, IBM Beijing, China
- Huizhang Shen, Shanghai Jiaotong University, China
- Xinning Su, Nanjing University, China
- Tuure Tuunanen, Univ. of Jyväskylä, Finland
- Huimin Wang, Hohai University, China
- Tina Wang, Oxford University, UK
- Wenping Wang, Southeast University, China
- Xiaolei Xie, Tsinghua University, China
- Qi Xu, Donghua, China
- Yuqian Xu, University of Illinois at Urbana-Champaign, USA
- Zeshui Xu, PLA University of Science and Technology, China
- Hui Yang, Penn State, USA
- Shanlin Yang, Hefei Univrsity of Technology, China
- Ming Yu, Tsinghua University, China
- Limin Zeng, Technische Universität Dresden, Germany
- Hui Zhang, Lakehead University, Canada
- Runtong Zhang, Beijing Jiaotong University, China
- Weixing Zhou, East China University of Science and Technology, China
Conference Organizing Committee
- Conference Co-chairs: Dequn Zhou, Robin Qiu, and Hui Yang
- Program Co-chairs: Jing Ma, majing5525@126.com; Weiwei Chen, wchen@business.rutgers.edu
- Publication Chair: Hui Yang, huy25@engr.psu.edu
- Publicity Chair: Shan Li, lishan@nuaa.edu.cn
- Invited/Special Session Co-Chairs, Xiao Liu, xl027@uark.edu; Qiang Duan, qxd2@psu.edu
- Local Conference/Registration Co-Chairs: Chuanmin Mi, michuanmin@163.com; Lingfei Qian, qianlingfei@nuaa.edu.cn
Local Conference Organizing Committee
- General Directors: Dequn Zhou and Hongtu Jiao
- General Coordinators: Zhihong Tu and Jing Ma
- Supervisor: Haiyan Xu
- Coordination Team: Shan Li, Lingfei Qian, and Shawei He
- Operations & Logistics Team: Ci Ren, Chuanmin Mi, and Zhengjun Luo
- Publicity Team: Yang Shen and Mei Han
- Volunteer Team: Lin Xiao, Lili Liu, Yida Pang
- Financial Team: Lingfei Qian, Yeqing Guan, and Lili Liu
Publication
ICSS2019 proceedings will be published in the conference proceedings by Springer.
Registration
$450 for a regular Service Science (SS) member. $500 for a non-SS member. $360 for a student. Early registration deadline: May 24 15, 2019. After May 24 15, 2019, $50 must be added in your registration fee. One of the authors of an accepted paper must register for ICSS2019.
Please use the following forms to complete your registration (1) Registration Word file or (2) Registration PDF file.
Venue, Travel & Hotel
The conference will be held in Nanjing University of Aeronautics and Astronautics, Nanjing, China. For more details, please make your hotel reservation using the document in either(1) HotelRoomReservationForm_ICSS2019-Final.doc or (2) HotelRoomReservationForm_ICSS2019-Final.pdf.
Crowne Plaza Nanjing Jiangning (https://www.ihg.com/crowneplaza/hotels/us/en/nanjing/nkgnj/hoteldetail), 9 Jiahu East Road, Jiangning District, Nanjing | 211100 | China | 86-25-81038888
The conference can help reserve “2 single beds standard room” for RMB (CNY) 490/night, which is a discount price for ICSS 2019 and only available before May 24, 2019. Please use the form above to book a room. If you prefer to book a room in the hotel by yourself, you can simply book a room from the website. Please keep in mind, the price might be higher if you book it by yourself.
A brief travel guide and local transportation information can be found here (personal.psu.edu/gxq102/ICSS2019/ICSS2019TravelGuide.pdf).
Inquiry and Contact Information
- General Inquiry, icss2019@nuaa.edu.cn.
- Questions about submissions should be emailed to Prof. Weiwei Chen, wchen@business.rutgers.edu.
Program Schedule